1. [Home](https://www.g2.com/) 2. ... 3. [Online Community Management Software](https://www.g2.com/categories/online-community-management) 4. [Gainsight Customer Communities Discussions](https://www.g2.com/products/gainsight-customer-communities/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_be0164542c67c39c7bc0838e8740e642/gainsight-customer-communities.png "Product Avatar Image") ![Reward for good Gainsight Customer Communities reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/35441/medal.svg "Reward for good Gainsight Customer Communities reviews") ](/products/gainsight-customer-communities/reviews) [ Gainsight Customer Communities ](/products/gainsight-customer-communities/reviews) (268)4.4/5 Gainsight Customer Communities is a custom-branded online hub where customers can ask questions, learn from peers, explore product updates, and even influence product direction in one connected space. As teams strive to make the most of their time and resources, Gainsight CC makes it easy for customers to find answers quickly with multilingual capabilities, federated search, a robust knowledge base, and community forums. Customer Communities enhances admin and end-user experiences through intuitive integrations with Gainsight Customer Success, Skilljar by Gainsight, Gainsight Product Experience, and your broader tech stack to create a unified experience and automated workflows. With AI supporting search, personalization, translation, moderation, content creation, and analytics, Gainsight CC makes every interaction smarter while improving discoverability across AEO and SEO. By transforming everyday customer conversations into meaningful moments of connection, Gainsight CC drives deeper engagement, stronger adoption, and long-term retention. Show More * * * ### 59.0 Nps Score Already have Gainsight Customer Communities? ### All Gainsight Customer Communities Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is inSided Online Community Platform used for? ](/discussions/what-is-insided-online-community-platform-used-for) What is inSided Online Community Platform used for? [ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Online Community Management Software ](https://www.g2.com/tags/online-community-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.&title=Gainsight+Customer+Communities+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Gainsight+Customer+Communities+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Gainsight+Customer+Communities+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss%0aAsk+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Gainsight+Customer+Communities+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss%0aAsk+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # What does inSided Online Community Platform do? ](/discussions/what-does-insided-online-community-platform-do) What does inSided Online Community Platform do? [ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Online Community Management Software ](https://www.g2.com/tags/online-community-management-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.&title=Gainsight+Customer+Communities+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Gainsight+Customer+Communities+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Gainsight+Customer+Communities+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss%0aAsk+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Gainsight+Customer+Communities+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss%0aAsk+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # What is tribe so? ](/discussions/insided-online-community-platform-what-is-tribe-so) What is tribe so? [ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Online Community Management Software ](https://www.g2.com/tags/online-community-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.&title=Gainsight+Customer+Communities+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Gainsight+Customer+Communities+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Gainsight+Customer+Communities+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss%0aAsk+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Gainsight+Customer+Communities+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss%0aAsk+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 4 years ago More Options - [ # What is a community platform? ](/discussions/insided-online-community-platform-what-is-a-community-platform) What is a community platform? [ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Online Community Management Software ](https://www.g2.com/tags/online-community-management-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.&title=Gainsight+Customer+Communities+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Gainsight+Customer+Communities+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Gainsight+Customer+Communities+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss%0aAsk+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Gainsight+Customer+Communities+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss%0aAsk+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 4 years ago More Options - [ # What is inSided? ](/discussions/what-is-insided) What is inSided? [ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Online Community Management Software ](https://www.g2.com/tags/online-community-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.&title=Gainsight+Customer+Communities+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Gainsight+Customer+Communities+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Gainsight+Customer+Communities+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss%0aAsk+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Gainsight+Customer+Communities+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss%0aAsk+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Tim C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim C.") TC Loading... [Tim C.](https://www.g2.com/users/7eb20a02-7135-4995-9c57-ca52ba5670a6 "Tim C.") • about 2 years ago More Options - [ # Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support? ](/discussions/gainsight-customer-communities-can-an-insided-community-especially-with-your-community-powered-knowledge-base-exist-as-a-bolt-on) [ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Online Community Management Software ](https://www.g2.com/tags/online-community-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.&title=Gainsight+Customer+Communities+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Gainsight+Customer+Communities+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Gainsight+Customer+Communities+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss%0aAsk+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Gainsight+Customer+Communities+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss%0aAsk+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 4 years ago More Options - [ # Interested to see how this Question shows up ](/discussions/interested-to-see-how-this-question-shows-up) ... as an integration between G2 \<\> inSided to create a discussion? [ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Online Community Management Software ](https://www.g2.com/tags/online-community-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.&title=Gainsight+Customer+Communities+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Gainsight+Customer+Communities+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Gainsight+Customer+Communities+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss%0aAsk+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Gainsight+Customer+Communities+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss%0aAsk+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Tim C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim C.") TC Loading... [Tim C.](https://www.g2.com/users/7eb20a02-7135-4995-9c57-ca52ba5670a6 "Tim C.") • over 6 years ago More Options - [ # Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support? ](/discussions/25155-can-an-insided-community-especially-with-your-community-powered-knowledge-base-exist-as-a-bolt-on-alongside-an-online-help-centre-or-for-real-success-does-a-company-need-to-commit-to-the-community-as-the-online-resource-for-customer-support) ? [ Online Community Management Software ](https://www.g2.com/tags/online-community-management-software)[ Customer Success Software ](https://www.g2.com/tags/customer-success-software) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.&title=Gainsight+Customer+Communities+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Gainsight+Customer+Communities+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Gainsight+Customer+Communities+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss%0aAsk+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Gainsight+Customer+Communities+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss%0aAsk+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # Can I use the "bounce rate data" (porcentaje de rebote) to a relevant data on a site such as a Community where users search for a specific question and solve it on that same website? How do I know the number of active users in my community, considering that it is from the telecommunications sector? ](/discussions/33154-can-i-use-the-bounce-rate-data-porcentaje-de-rebote-to-a-relevant-data-on-a-site-such-as-a-community-where-users-search-for-a-specific-question-and-solve-it-on-that-same-website-how-do-i-know-the-number-of-active-users-in-my-community-considering-th) A community designed for self-support, from the telecommunications sector, has the majority of registered users who only ask one question, usually. and go to the community to solve a specific question, they do not seek to have more interaction than to resolve their question. How can we create... [Read more](/discussions/33154-can-i-use-the-bounce-rate-data-porcentaje-de-rebote-to-a-relevant-data-on-a-site-such-as-a-community-where-users-search-for-a-specific-question-and-solve-it-on-that-same-website-how-do-i-know-the-number-of-active-users-in-my-community-considering-th) [ Online Community Management Software ](https://www.g2.com/tags/online-community-management-software)[ Customer Success Software ](https://www.g2.com/tags/customer-success-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.&title=Gainsight+Customer+Communities+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Gainsight+Customer+Communities+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Gainsight+Customer+Communities+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss%0aAsk+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Gainsight+Customer+Communities+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss%0aAsk+Gainsight+Customer+Communities+questions+and+get+answers+from+expert+users+in+our+Gainsight+Customer+Communities+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/gainsight-customer-communities/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-communities.svg "Product Avatar Image") ### Have you used Gainsight Customer Communities before? Answer a few questions to help the Gainsight Customer Communities community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgainsight-customer-communities%2Fdiscuss%3Fsmall_ask%3Dgainsight-customer-communities) No ## Top Contributors in Gainsight Customer Communities 1 ![Anirban D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anirban D.") AD Loading... ### [Anirban D.](https://www.g2.com/users/8033f513-0779-4f3d-8f65-0ba9a5571dfa "Anirban D.") Community Manager 1 pt 2 ![Danny P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danny P.") DP Loading... ### [Danny P.](https://www.g2.com/users/4a32d852-82ed-4c77-9106-c1bd750de3a1 "Danny P.") Director, Community 1 pt 3 ![Tim C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim C.") TC Loading... ### [Tim C.](https://www.g2.com/users/7eb20a02-7135-4995-9c57-ca52ba5670a6 "Tim C.") 1 pt 4 ![Rea S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rea S.") RS Loading... ### [Rea S.](https://www.g2.com/users/0423ec43-60c1-4d71-a816-cd9a03416c33 "Rea S.") Digital Marketing Assistant 1 pt 5 PV Loading... ### [Paula V.](https://www.g2.com/users/4eb8cdf0-84fe-4100-8f83-b5c75934f81c "Paula V.") 1 pt