Compare FreshChat and Provide Support 
Featured Products
At a Glance
Market Segments
Small-Business (58.2% of reviews)
Small-Business (64.3% of reviews)
Entry-Level Pricing
$0.00
Starting at $13.00
FreshChat
Star Rating
(494)4.4 out of 5
Market Segments
Small-Business (58.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansProvide Support
Star Rating
(16)4.4 out of 5
Market Segments
Small-Business (64.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $13.00
Browse all 3 pricing plansFreshChat vs Provide Support
- Reviewers felt that FreshChat meets the needs of their business better than Provide Support.
- When comparing quality of ongoing product support, reviewers felt that FreshChat is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of FreshChat over Provide Support.
Pricing
Entry-Level Pricing
Provide Support
Small Business (1 operator)
Starting at $13.00
Small Business package (1 operator) - $13.00/month if billed annually or $24 if billed monthly.
The price for 3-month package is $56; 6-month package is $96; annual plan costs $156
- All Provide Support plans come with the same full set of features.
Free Trial
FreshChat
Free Trial is available
Provide Support
Free Trial is available
Ratings
Meets Requirements
8.7
401
8.6
13
Ease of Use
9.1
403
9.1
13
Ease of Setup
8.8
257
8.7
5
Ease of Admin
9.0
244
8.7
5
Quality of Support
8.8
395
8.3
11
Has the product been a good partner in doing business?
8.8
240
Not enough data
Product Direction (% positive)
9.0
403
8.2
13
Features by Category
Messenger
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
Channels
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Not enough data
Customers
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.5
103
Not enough data
8.6
104
Not enough data
8.9
102
Not enough data
8.7
99
Not enough data
8.6
83
Not enough data
Platform
9.2
105
Not enough data
8.9
100
Not enough data
8.8
100
Not enough data
8.5
99
Not enough data
8.4
78
Not enough data
9.0
93
Not enough data
8.8
94
Not enough data
Generative AI
8.4
42
Not enough data
8.6
42
Not enough data
Conversational Platform
8.6
148
Not enough data
Feature Not Available
Not enough data
8.5
127
Not enough data
8.6
111
Not enough data
Support Automation
8.6
133
Not enough data
8.6
135
Not enough data
8.5
134
Not enough data
8.8
116
Not enough data
Generative AI
8.5
61
Not enough data
8.5
61
Not enough data
Generative AI
8.5
73
Not enough data
8.6
72
Not enough data
7.8
73
Not enough data
Communication
9.2
281
|
Verified
9.2
10
|
Verified
8.5
294
|
Verified
9.2
10
|
Verified
8.4
202
|
Verified
9.0
5
|
Verified
8.9
248
|
Verified
Not enough data
8.2
138
|
Verified
Feature Not Available
Internal Use
8.5
273
|
Verified
8.5
9
|
Verified
8.7
268
|
Verified
8.6
7
|
Verified
8.4
221
|
Verified
Not enough data
8.7
256
|
Verified
Not enough data
9.0
252
|
Verified
7.8
6
|
Verified
8.5
255
|
Verified
Not enough data
Generative AI
8.9
33
Not enough data
Self-Service Experience
8.9
92
Not enough data
8.7
93
Not enough data
8.4
80
Not enough data
8.5
67
Not enough data
8.6
69
Not enough data
Self-Service Platform
9.1
74
Not enough data
8.9
77
Not enough data
8.0
68
Not enough data
8.8
77
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2(won by default)
23
Not enough data
9.5(won by default)
23
Not enough data
Process
9.4(won by default)
43
Not enough data
9.4(won by default)
48
Not enough data
9.2(won by default)
42
Not enough data
Channels
9.2(won by default)
50
Not enough data
9.2(won by default)
53
Not enough data
9.5(won by default)
53
Not enough data
9.0(won by default)
43
Not enough data
9.3(won by default)
44
Not enough data
Insight
9.2(won by default)
41
Not enough data
8.9(won by default)
49
Not enough data
9.2(won by default)
46
Not enough data
9.1(won by default)
48
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and Provide Support are categorized as Live Chat
Unique Categories
FreshChat is categorized as Conversational Marketing, Conversational Support, Chatbots, Social Customer Service, Customer Self-Service, and AI Customer Support Agents
Provide Support has no unique categories
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Provide Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.4%
Computer Software
9.8%
Consumer Services
8.0%
Financial Services
5.6%
Retail
4.8%
Other
61.4%
Computer Software
21.4%
Telecommunications
14.3%
Non-Profit Organization Management
7.1%
Luxury Goods & Jewelry
7.1%
Information Technology and Services
7.1%
Other
42.9%
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
VS
Hey Jonathan. Can we get in touch with you directly ? We will need to train the Bots to understand the FAQs and ensure it also understands Intent and You can...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
G2
Have you lost hope of ever recovering your money from scam brokers or platform ?? I have good news for you and yes it is 97% possible for you to recover...Read more
Understand Whatsapp integration first if it is critical
1 Comment
Official Response from FreshChat
"With our Whatsapp integration businesses can
- Engage with their customers on Whatsapp
- Help customers help themselves by talking to a chatbot
- Use...Read more
Provide Support has no discussions with answers
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