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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Enterprise (60.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
No pricing available
Fin by Intercom
Star Rating
(3,685)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansServiceNow Customer Service Management
Star Rating
(236)4.4 out of 5
Market Segments
Enterprise (60.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ServiceNow Customer Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Fin by Intercom excels in Live Chat functionality, scoring 9.5, while ServiceNow Customer Service Management lags behind at 7.7. Reviewers mention that the real-time engagement and user-friendly interface of Fin's live chat feature significantly enhance customer interactions.
- Reviewers mention that Fin by Intercom offers superior Proactive Engagement capabilities, scoring 9.0 compared to ServiceNow's 8.3. Users appreciate how Fin's proactive messaging helps in anticipating customer needs, leading to higher satisfaction rates.
- Users on G2 highlight the effectiveness of Fin's Knowledge Base, which scores 9.2, while ServiceNow's is rated at 8.3. Reviewers say that the intuitive search and well-organized articles in Fin's knowledge base make it easier for customers to find solutions independently.
- G2 users report that Fin by Intercom shines in Email integration, achieving a perfect score of 9.4, while ServiceNow matches at 9.4 but lacks the same level of user satisfaction. Reviewers mention that Fin's email features are seamless and enhance communication efficiency.
- Users say that Fin's Ticket Creation User Experience is rated at 8.7, while ServiceNow's is higher at 9.0. However, reviewers mention that the simplicity and speed of ticket creation in Fin make it a preferred choice for small businesses.
- Reviewers mention that Fin by Intercom's Customization options score 8.3, slightly ahead of ServiceNow's 8.2. Users appreciate the flexibility in tailoring the software to meet specific business needs, which is particularly beneficial for small businesses.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
ServiceNow Customer Service Management
No pricing availableFree Trial
Fin by Intercom
Free Trial is available
ServiceNow Customer Service Management
Free Trial is available
Ratings
Meets Requirements
8.8
2,816
8.7
160
Ease of Use
8.9
2,846
8.4
177
Ease of Setup
8.4
1,456
7.9
116
Ease of Admin
8.6
1,304
8.4
78
Quality of Support
8.6
2,712
8.3
142
Has the product been a good partner in doing business?
8.8
1,301
8.5
80
Product Direction (% positive)
8.8
2,667
9.2
145
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
8.9
60
|
Verified
8.8
1118
|
Verified
8.9
60
|
Verified
8.7
1095
|
Verified
8.7
60
|
Verified
8.6
1143
|
Verified
8.3
57
8.3
680
|
Verified
8.7
59
|
Verified
8.8
1136
|
Verified
8.4
58
|
Verified
8.8
1060
|
Verified
8.8
57
|
Verified
8.6
961
|
Verified
8.7
57
|
Verified
Generative AI
8.3
247
7.2
32
8.2
248
6.9
31
Agentic AI - Help Desk
7.8
60
7.3
22
8.2
61
7.3
22
7.9
61
7.3
22
Communication Channels
8.8
891
|
Verified
8.6
59
|
Verified
8.8
1090
|
Verified
8.6
59
|
Verified
9.4
1264
|
Verified
8.0
52
|
Verified
8.3
812
7.4
51
|
Verified
7.6
522
7.7
49
|
Verified
Platform
8.1
720
|
Verified
7.3
53
|
Verified
8.2
1267
|
Verified
8.1
60
|
Verified
8.7
823
|
Verified
8.5
59
|
Verified
8.6
788
|
Verified
8.2
58
|
Verified
8.1
1015
|
Verified
8.5
59
|
Verified
8.2
1017
|
Verified
8.6
60
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Workforce Management
Not enough data
8.1
25
Not enough data
8.2
25
Not enough data
8.1
24
Not enough data
8.0
23
Not enough data
7.8
21
Administration
Not enough data
8.5
25
Not enough data
8.7
26
Not enough data
8.3
26
Not enough data
8.1
23
Not enough data
8.0
23
Conversational Platform
8.7
1058
8.6
6
8.7
837
8.6
6
8.7
858
8.9
6
9.0
779
8.6
6
Support Automation
8.6
859
8.3
6
8.7
901
9.2
6
8.5
518
7.5
6
8.8
809
7.2
6
Generative AI
Feature Not Available
8.3
5
8.4
154
8.3
5
Customer Support
8.6
200
7.9
13
7.4
185
7.1
12
9.0
206
8.2
13
Automation
8.4
205
8.7
13
8.3
206
8.3
13
8.5
197
8.3
13
Artificial Intelligence
8.5
198
8.5
13
8.6
193
8.2
12
8.5
199
8.1
12
Generative AI
8.3
296
8.5
10
8.3
294
8.3
9
Feature Not Available
8.5
9
Communication
9.2
1441
|
Verified
8.3
24
|
Verified
8.9
1449
|
Verified
8.9
23
|
Verified
8.7
1191
|
Verified
8.5
24
9.1
1356
|
Verified
8.4
23
8.2
595
8.2
23
Internal Use
8.2
1267
|
Verified
8.1
60
|
Verified
8.7
1094
|
Verified
8.6
23
|
Verified
8.2
1043
|
Verified
8.3
21
8.7
1247
|
Verified
8.9
24
8.9
1319
|
Verified
8.5
24
|
Verified
8.6
1287
|
Verified
8.5
24
|
Verified
Generative AI
8.2
94
6.9
21
Self-Service Experience
8.9
652
7.9
43
8.9
651
7.8
39
Feature Not Available
7.4
39
8.2
490
6.4
38
8.4
535
7.7
40
Self-Service Platform
8.7
530
8.0
42
8.7
534
8.0
41
8.4
474
7.6
39
8.6
519
8.0
41
Agentic AI - Customer Self-Service
7.4
46
6.6
15
7.8
45
7.0
15
7.4
46
7.2
15
7.8
47
7.1
15
8.1
50
7.3
15
7.4
47
7.2
15
7.5
46
7.1
15
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by 2.4)
89
6.9
7
9.0(tied score)
86
9.0(tied score)
7
9.6(won by 2.3)
89
7.3
5
Channels
9.4(tied score)
89
9.4(tied score)
6
8.8(won by 1.1)
88
7.7
5
9.5(won by 1.8)
91
7.7
5
8.3(won by 1.0)
81
7.3
5
8.8(won by 1.3)
83
7.5
6
Insight
9.1(won by 1.9)
86
7.2
6
9.2(won by 2.3)
87
6.9
6
8.8(won by 1.0)
83
7.8
6
9.3(won by 1.0)
83
8.3
7
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and ServiceNow Customer Service Management are categorized as Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, and Chatbots
ServiceNow Customer Service Management is categorized as Contact Center Workforce
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Customer Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Information Technology and Services
36.0%
Telecommunications
5.8%
Computer Software
5.8%
Financial Services
4.4%
Hospital & Health Care
4.0%
Other
44.0%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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