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At a Glance
Market Segments
Small-Business (58.0% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Exceed.ai
Star Rating
(85)4.7 out of 5
Market Segments
Small-Business (58.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Exceed.aiHaptik
Star Rating
(167)4.5 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HaptikSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Exceed.ai excels in its Quality of Support with a score of 9.5, while Haptik's support quality is rated lower at 8.8. Reviewers mention that Exceed.ai's support team is responsive and helpful, making it a preferred choice for businesses needing reliable assistance.
- Reviewers mention that Exceed.ai's Lead Follow-up feature scores 9.3, significantly outperforming Haptik's capabilities in this area. Users say that Exceed.ai automates follow-ups effectively, ensuring no leads are missed, which is crucial for sales teams.
- G2 users highlight Exceed.ai's superior Natural Language Understanding (NLU) with a score of 9.4 compared to Haptik's 8.2. Users report that Exceed.ai's NLU capabilities allow for more accurate and context-aware interactions, enhancing customer engagement.
- Users on G2 mention that Exceed.ai's Customization Interface is rated at 8.8, while Haptik's is lower at 7.9. Reviewers say that Exceed.ai provides a more intuitive and flexible customization experience, allowing businesses to tailor the chatbot to their specific needs.
- Reviewers say that Exceed.ai shines in Messenger Sequencing with a score of 9.4, compared to Haptik's 8.6. Users report that Exceed.ai's sequencing capabilities help in creating more engaging and structured conversations, leading to better user experiences.
- Users report that Haptik has a strong presence in Social Media channels with a score of 8.6, while Exceed.ai scores 8.1. Reviewers mention that Haptik's integration with social media platforms allows for effective customer engagement across multiple channels.
Pricing
Entry-Level Pricing
Exceed.ai
No pricing availableHaptik
No pricing availableFree Trial
Exceed.ai
Free Trial is available
Haptik
No trial information availableRatings
Meets Requirements
9.1
61
8.3
115
Ease of Use
9.1
62
8.8
115
Ease of Setup
8.9
29
8.4
81
Ease of Admin
9.2
28
8.5
71
Quality of Support
9.5
62
8.8
114
Has the product been a good partner in doing business?
9.7
29
9.1
71
Product Direction (% positive)
9.6
58
9.4
106
Features by Category
Messenger
9.4
25
|
Verified
8.4
22
9.2
24
|
Verified
7.3
22
9.0
18
|
Verified
8.0
21
8.8
23
7.8
22
Channels
Feature Not Available
7.5
19
9.2
18
|
Verified
7.8
19
9.1
11
6.8
13
Feature Not Available
6.3
14
9.2
15
|
Verified
7.6
15
Customers
8.9
21
|
Verified
8.1
19
9.0
19
|
Verified
8.2
19
8.3
26
|
Verified
8.6
23
8.8
22
|
Verified
8.0
22
8.7
25
|
Verified
6.9
21
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
22
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
9.3
34
|
Verified
Not enough data
9.0
29
|
Verified
Not enough data
Organization
8.8
25
|
Verified
Not enough data
8.9
24
|
Verified
Not enough data
8.6
28
|
Verified
Not enough data
Performance Analysis
9.4
18
Not enough data
9.6
23
|
Verified
Not enough data
Sales Analysis
8.9
23
|
Verified
Not enough data
9.0
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.4
25
Not enough data
8.3
26
Not enough data
8.2
24
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.2
24
Not enough data
8.3
23
Not enough data
8.7
25
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
6.8
16
Not enough data
6.9
16
Agentic AI - Bot Platforms
Not enough data
7.8
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Generative AI
Not enough data
7.7
10
Self-Service Experience
Not enough data
8.2
32
Not enough data
8.1
33
Not enough data
7.4
31
Not enough data
8.0
29
Not enough data
7.9
33
Self-Service Platform
Not enough data
8.5
31
Not enough data
8.0
35
Not enough data
8.1
33
Not enough data
8.2
32
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
7.7
5
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Exceed.ai and Haptik are categorized as Conversational Marketing
Unique Categories
Exceed.ai is categorized as AI Sales Assistant
Haptik is categorized as AI Customer Support Agents, Bot Platforms, Customer Self-Service, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Exceed.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Haptik
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.5%
Venture Capital & Private Equity
13.6%
Marketing and Advertising
12.3%
Information Technology and Services
9.9%
Financial Services
7.4%
Other
38.3%
Insurance
7.6%
Financial Services
7.6%
Computer Games
6.3%
Retail
5.7%
Real Estate
5.7%
Other
67.1%
Alternatives
Discussions
Exceed.ai has no discussions with answers
What if someone uses abusive language?
1 Comment
Official Response from Haptik
Great question, Murtuza. Depending on the context of the conversation, the bot will use a combination of Haptik's Small Talk module (commonly known as...Read more
Haptik has no more discussions with answers
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