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Compare Enthu.ai and Observe.AI 
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At a Glance
Market Segments
Small-Business (53.8% of reviews)
Mid-Market (64.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Enthu.ai
Star Rating
(41)4.9 out of 5
Market Segments
Small-Business (53.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Enthu.aiObserve.AI
Star Rating
(238)4.6 out of 5
Market Segments
Mid-Market (64.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Observe.AI excels in call recording with a score of 9.5, while Enthu.ai shines even brighter with a score of 9.9, indicating a superior experience in capturing and reviewing calls.
- Reviewers mention that the quality of support for Enthu.ai is exceptional, achieving a perfect score of 10.0, whereas Observe.AI, while still strong at 9.3, does not reach the same level of user satisfaction.
- G2 users highlight that the ease of use for Enthu.ai is rated at 9.8, making it more user-friendly compared to Observe.AI's score of 9.3, which may require a bit more effort to navigate.
- Users on G2 report that the lead qualification feature in Observe.AI is rated at 9.0, but Enthu.ai struggles with a lower score of 7.3, suggesting that Observe.AI provides a more effective tool for identifying potential leads.
- Reviewers say that the AI text summarization feature in Enthu.ai is rated highly at 9.2, while Observe.AI's score of 8.7 indicates that Enthu.ai may offer a more efficient way to condense information from calls.
- Users report that the training capabilities in Enthu.ai are rated at 9.5, significantly higher than Observe.AI's score of 8.8, suggesting that Enthu.ai provides better resources for onboarding and skill development.
Pricing
Entry-Level Pricing
Enthu.ai
No pricing availableObserve.AI
No pricing availableFree Trial
Enthu.ai
Free Trial is available
Observe.AI
No trial information availableRatings
Meets Requirements
9.5
30
8.8
185
Ease of Use
9.6
30
9.2
185
Ease of Setup
8.8
20
9.0
108
Ease of Admin
9.2
18
9.2
91
Quality of Support
9.9
30
9.2
181
Has the product been a good partner in doing business?
10.0
18
9.3
93
Product Direction (% positive)
10.0
27
9.7
177
Features by Category
Call Analytics
9.8
14
9.5
43
8.6
15
8.9
44
9.4
15
9.1
44
Feature Not Available
9.0
40
Agent Performance Management
9.4
14
9.3
40
9.4
13
8.7
42
9.0
14
9.1
43
Generative AI
9.4
6
8.9
17
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.6
16
9.2
143
Feature Not Available
9.0
140
9.0
17
8.8
134
Engagement
9.0
16
9.1
144
8.4
17
9.1
137
9.4
16
8.8
133
Performance
9.1
16
9.0
126
9.4
16
9.3
134
Generative AI
8.8
10
8.8
28
8.5
10
8.8
28
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.0
7
8.9
24
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Enthu.ai and Observe.AI are categorized as Contact Center Quality Assurance, Speech Analytics, and Conversation Intelligence
Unique Categories
Enthu.ai has no unique categories
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, and Contact Center AI Observability
Reviews
Reviewers' Company Size
Enthu.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
12.8%
Marketing and Advertising
12.8%
Computer Software
12.8%
Telecommunications
7.7%
Real Estate
7.7%
Other
46.2%
Outsourcing/Offshoring
13.1%
Consumer Services
12.2%
Hospital & Health Care
7.2%
Telecommunications
6.8%
Financial Services
6.8%
Other
54.1%
Discussions
Can Enthu.AI fetch data from my telephony?
1 Comment
TJ
Absolutely. Enthu.AI is integrated with 20+ telephony providers. If your telephony provider is outside of these 20, Enthu provides APIs using which you can...Read more
Enthu.ai has no more discussions with answers
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Is there a way every time a call is scored and email can be triggered to the agent to notify them ?
1 Comment
Official Response from Observe.AI
Hi Melissa,
Yes! It's possible to get an email sent to your agent letting them know they've had a call scored. Today, you can do this by leaving a...Read more
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