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Compare Engati and FreshChat 
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At a Glance
Market Segments
Mid-Market (53.8% of reviews)
Small-Business (58.9% of reviews)
Entry-Level Pricing
Contact Us
$0.00
Engati
Star Rating
(17)4.1 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansFreshChat
Star Rating
(488)4.4 out of 5
Market Segments
Small-Business (58.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that FreshChat excels in its live chat functionality, scoring 9.4, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Engati's live chat score is slightly lower at 9.5, indicating it also performs well but may not match the same level of user satisfaction.
- Reviewers mention that FreshChat's customization interface is highly rated at 9.1, allowing businesses to tailor their chat experience effectively. Engati, while also customizable, has a lower score of 8.5, suggesting that users may find FreshChat's options more robust and user-friendly.
- G2 users highlight FreshChat's ease of use with a score of 9.1, indicating that new users can quickly adapt to the platform. Engati, with a score of 8.6, is still user-friendly but may require a bit more time for users to become proficient.
- Users on G2 report that FreshChat's AI capabilities, particularly in AI text generation, score 8.5, which reviewers say enhances automated responses. Engati shines in this area with a higher score of 9.3, indicating a more advanced AI feature set that users find beneficial for their operations.
- Reviewers mention that FreshChat's analytics features score 8.5, providing valuable insights into customer interactions. Engati, however, has a higher score of 8.6, suggesting that its analytics tools may offer more comprehensive reporting options that users appreciate for tracking performance.
- Users say that FreshChat's proactive engagement features score 8.5, which helps in initiating conversations with customers. Engati, with a score of 8.5 as well, indicates that both platforms are competitive in this area, but users may find FreshChat's implementation slightly more effective based on user feedback.
Pricing
Entry-Level Pricing
Engati
Accelerator
Contact Us
Send broadcast in bulk with WhatsApp API and manage conversations with omnichannel inbox.
- WHATSAPP SUITE :
- Unified WhatsApp Inbox
- Automation Essentials - Basic automation and pre-built message templates
Free Trial
Engati
Free Trial is available
FreshChat
Free Trial is available
Ratings
Meets Requirements
8.9
12
8.7
397
Ease of Use
8.6
12
9.1
399
Ease of Setup
8.3
10
8.8
253
Ease of Admin
8.2
10
9.0
243
Quality of Support
8.9
12
8.8
391
Has the product been a good partner in doing business?
8.5
10
8.8
239
Product Direction (% positive)
8.9
11
9.0
399
Features by Category
Messenger
Not enough data
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Channels
Not enough data
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Customers
Not enough data
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.5
102
Not enough data
8.6
104
Not enough data
8.9
102
Not enough data
8.7
99
Not enough data
8.6
83
Platform
Not enough data
9.2
105
Not enough data
8.9
99
Not enough data
8.8
100
Not enough data
8.5
98
Not enough data
8.4
78
Not enough data
9.0
93
Not enough data
8.8
94
Generative AI
Not enough data
8.4
42
Not enough data
8.6
42
Conversational Platform
Not enough data
8.6
148
Not enough data
Feature Not Available
Not enough data
8.5
127
Not enough data
8.6
111
Support Automation
Not enough data
8.6
133
Not enough data
8.6
135
Not enough data
8.5
134
Not enough data
8.8
116
Generative AI
Not enough data
8.5
61
Not enough data
8.5
61
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.5
73
Not enough data
8.6
72
Not enough data
7.8
73
Communication
Not enough data
9.2
279
|
Verified
Not enough data
8.5
292
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
8.9
247
|
Verified
Not enough data
8.2
138
|
Verified
Internal Use
Not enough data
8.5
273
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.4
221
|
Verified
Not enough data
8.7
256
|
Verified
Not enough data
9.0
248
|
Verified
Not enough data
8.5
253
|
Verified
Generative AI
Not enough data
8.9
33
Self-Service Experience
Not enough data
8.9
92
Not enough data
8.7
93
Not enough data
8.4
80
Not enough data
8.5
67
Not enough data
8.6
69
Self-Service Platform
Not enough data
9.1
74
Not enough data
8.9
77
Not enough data
8.0
68
Not enough data
8.8
77
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.2(won by default)
23
Not enough data
9.5(won by default)
23
Process
Not enough data
9.4(won by default)
43
Not enough data
9.4(won by default)
48
Not enough data
9.2(won by default)
42
Channels
Not enough data
9.2(won by default)
50
Not enough data
9.2(won by default)
53
Not enough data
9.5(won by default)
53
Not enough data
9.0(won by default)
43
Not enough data
9.3(won by default)
44
Insight
Not enough data
9.2(won by default)
41
Not enough data
8.9(won by default)
49
Not enough data
9.2(won by default)
46
Not enough data
9.1(won by default)
48
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
FreshChat is categorized as Conversational Support, Conversational Marketing, Customer Self-Service, and Social Customer Service
Reviews
Reviewers' Company Size
Engati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Human Resources
15.4%
Computer Software
15.4%
Textiles
7.7%
Real Estate
7.7%
Other
30.8%
Information Technology and Services
10.3%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.3%
Discussions
Engati has no discussions with answers
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
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