Compare Dynamics 365 Customer Service and Front 
At a Glance
Market Segments
Mid-Market (53.6% of reviews)
Small-Business (49.3% of reviews)
Entry-Level Pricing
No pricing available
$25.00 1 user/month
Dynamics 365 Customer Service
Star Rating
(32)4.4 out of 5
Market Segments
Mid-Market (53.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer ServiceFront
Star Rating
(2,432)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in user satisfaction, boasting a significantly higher overall score compared to Dynamics 365 Customer Service. Users appreciate Front's intuitive interface, which makes it easy to navigate and manage communications effectively.
- According to verified reviews, Front's shared inbox feature is a standout, allowing teams to stay organized and collaborate seamlessly. Reviewers highlight how this functionality helps prevent duplicate replies and keeps everyone updated on team interactions.
- Users say that Dynamics 365 Customer Service offers solid case tracking and workflow management, making it easier to provide timely support. However, some users find it less user-friendly compared to Front, particularly in terms of setup and daily usability.
- Reviewers mention that Front's automation features are particularly beneficial, helping teams assign tasks and streamline processes. This capability is often praised for enhancing productivity and reducing manual workload.
- G2 reviewers highlight that while Dynamics 365 integrates well with tools like Teams and Outlook, it may not match the ease of use and setup that Front provides. Users appreciate the straightforward onboarding process with Front, which is often described as quick and efficient.
- According to recent feedback, Front's quality of support is rated highly, with users noting responsive assistance and helpful resources. In contrast, while Dynamics 365 also has a support system in place, some users feel it could be more accessible and user-friendly.
Pricing
Entry-Level Pricing
Dynamics 365 Customer Service
No pricing availableFront
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Free Trial
Dynamics 365 Customer Service
No trial information availableFront
Free Trial is available
Ratings
Meets Requirements
8.5
20
9.1
1,912
Ease of Use
7.9
20
9.1
1,928
Ease of Setup
7.4
9
8.8
712
Ease of Admin
7.7
8
8.9
476
Quality of Support
8.4
19
9.1
1,644
Has the product been a good partner in doing business?
8.6
6
9.2
462
Product Direction (% positive)
8.2
19
9.3
1,799
Features by Category
Ticket and Case Management
8.2
10
|
Verified
8.8
267
|
Verified
8.3
10
|
Verified
8.9
266
|
Verified
8.8
10
|
Verified
8.9
289
|
Verified
8.9
9
|
Verified
8.8
283
|
Verified
8.7
9
|
Verified
8.8
243
|
Verified
8.2
10
9.0
308
8.7
9
|
Verified
9.2
287
|
Verified
8.5
10
|
Verified
8.7
260
|
Verified
Generative AI
Not enough data
7.8
63
Not enough data
8.2
63
Agentic AI - Help Desk
Not enough data
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Communication Channels
8.3
10
|
Verified
8.7
233
|
Verified
8.7
10
9.2
280
|
Verified
8.3
9
|
Verified
8.7
234
|
Verified
8.0
10
8.3
210
|
Verified
8.5
10
|
Verified
7.8
131
Platform
8.3
6
8.3
217
|
Verified
8.9
6
|
Verified
8.4
287
|
Verified
9.0
7
|
Verified
8.8
259
|
Verified
8.3
7
|
Verified
8.5
231
|
Verified
8.5
9
|
Verified
8.3
230
|
Verified
8.7
9
|
Verified
8.3
236
|
Verified
Channels
Not enough data
8.9
630
Not enough data
8.6
528
Not enough data
7.9
476
Design
Not enough data
8.8
651
Not enough data
8.2
533
Not enough data
8.8
748
Not enough data
8.8
711
Not enough data
8.7
564
Generative AI
Not enough data
7.8
191
Not enough data
8.0
191
Usability
Not enough data
8.8
66
Not enough data
8.8
64
Not enough data
8.9
67
Reporting
Not enough data
8.2
63
Not enough data
7.6
59
Not enough data
8.1
63
Generative AI
Not enough data
7.7
37
Not enough data
7.8
38
Inbox Tools
Not enough data
9.3
812
Not enough data
8.9
817
Not enough data
9.1
795
Not enough data
9.0
836
Coordination Tools
Not enough data
8.5
730
Not enough data
8.7
709
Not enough data
8.7
648
Software Options
Not enough data
9.3
795
Not enough data
8.6
726
Email Client - Agentic AI
Not enough data
6.7
25
Not enough data
7.3
25
Conversational Platform
Not enough data
8.8
491
Not enough data
8.8
384
Not enough data
8.7
385
Not enough data
8.8
343
Support Automation
Not enough data
8.7
413
Not enough data
8.9
415
Not enough data
8.7
378
Not enough data
8.6
327
Generative AI
Not enough data
8.1
108
Not enough data
8.2
108
Sorting & Filtering
Not enough data
8.3
235
Not enough data
9.1
238
Not enough data
7.6
224
Not enough data
8.4
230
Integrations
Not enough data
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Time Management
Not enough data
9.0
231
Not enough data
8.7
224
Not enough data
9.3
240
Generative AI
Not enough data
7.7
138
Not enough data
7.2
129
Not enough data
7.9
136
Agentic AI - Email Management
Not enough data
6.6
34
Not enough data
7.2
34
Generative AI
Not enough data
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Communication
Not enough data
8.7
218
|
Verified
Not enough data
9.0
267
|
Verified
Not enough data
8.9
208
Not enough data
8.9
231
|
Verified
Not enough data
8.8
150
Internal Use
8.9
6
|
Verified
8.4
287
|
Verified
Not enough data
9.2
283
|
Verified
Not enough data
8.8
194
Not enough data
8.8
220
Not enough data
9.5
288
|
Verified
Not enough data
8.8
221
|
Verified
Generative AI
Not enough data
7.7
30
Self-Service Experience
8.9
15
8.3
55
8.2
13
8.5
53
8.1
12
8.0
53
7.8
6
8.2
51
7.8
6
8.4
50
Self-Service Platform
8.9
6
8.0
50
9.4
6
8.4
50
8.3
7
8.0
50
8.6
6
8.1
48
Agentic AI - Customer Self-Service
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Generative AI
Not enough data
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Process
Not enough data
9.1(won by default)
196
Not enough data
8.8(won by default)
160
Not enough data
8.8(won by default)
172
Channels
Not enough data
9.5(won by default)
241
Not enough data
9.1(won by default)
192
Not enough data
8.8(won by default)
183
Not enough data
8.4(won by default)
133
Not enough data
9.1(won by default)
158
Insight
Not enough data
8.9(won by default)
140
Not enough data
8.7(won by default)
160
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
155
Generative AI
Not enough data
7.5
29
Not enough data
7.6
30
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Customer Service and Front are categorized as Help Desk, Customer Self-Service, Live Chat, and Digital Customer Service Platforms
Unique Categories
Dynamics 365 Customer Service has no unique categories
Front is categorized as Email Client, Shared Inbox, Conversational Support, Complaint Management, Customer Communications Management, Social Customer Service, AI Customer Support Agents, and Email Management
Reviews
Reviewers' Company Size
Dynamics 365 Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Telecommunications
11.1%
Computer Software
11.1%
Banking
7.4%
Accounting
3.7%
Other
51.9%
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.3%
Alternatives
Discussions
Dynamics 365 Customer Service has no discussions with answers
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
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