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Compare Dynamics 365 Customer Service and Front 
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At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Small-Business (49.3% of reviews)
Entry-Level Pricing
No pricing available
$25.00 1 user/month
Dynamics 365 Customer Service
Star Rating
(31)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer ServiceFront
Star Rating
(2,392)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in ticket creation user experience with a score of 9.0, while Dynamics 365 Customer Service follows closely with 8.8. Reviewers mention that Front's intuitive interface makes it easier for agents to create and manage tickets efficiently.
- Reviewers mention that Dynamics 365 Customer Service shines in response automation, scoring 9.3 compared to Front's 8.9. Users on G2 appreciate the advanced automation features that help streamline responses and improve customer satisfaction.
- G2 users highlight Front's superior ease of use with a score of 9.2, while Dynamics 365 Customer Service scores 8.2. Reviewers say that Front's user-friendly design allows for quicker onboarding and less training time for new employees.
- Users say that Dynamics 365 Customer Service offers a more robust customer and contacts database, scoring 9.2 compared to Front's 8.7. Reviewers mention that this feature allows for better segmentation and targeting of customer communications.
- Reviewers mention that Front's unified inbox feature scores 9.3, making it easier for teams to manage communications across multiple channels. In contrast, Dynamics 365 Customer Service's unified inbox scores slightly lower at 8.8, indicating a less seamless experience.
- Users report that Dynamics 365 Customer Service provides better mobile optimization with a score of 9.0, while Front scores 8.1. Reviewers say that the mobile app's functionality allows agents to respond to customer inquiries on the go, enhancing flexibility and responsiveness.
Pricing
Entry-Level Pricing
Dynamics 365 Customer Service
No pricing availableFront
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Free Trial
Dynamics 365 Customer Service
No trial information availableFront
Free Trial is available
Ratings
Meets Requirements
8.5
20
9.1
1,894
Ease of Use
7.9
20
9.1
1,910
Ease of Setup
7.4
9
8.8
692
Ease of Admin
7.7
8
8.9
471
Quality of Support
8.4
19
9.1
1,629
Has the product been a good partner in doing business?
8.6
6
9.2
457
Product Direction (% positive)
8.2
19
9.3
1,782
Features by Category
Ticket and Case Management
8.2
10
|
Verified
8.8
265
|
Verified
8.3
10
|
Verified
8.9
262
|
Verified
8.8
10
|
Verified
8.9
283
|
Verified
8.9
9
|
Verified
8.8
280
|
Verified
8.7
9
|
Verified
8.8
243
|
Verified
8.2
10
9.0
306
8.7
9
|
Verified
9.2
283
|
Verified
8.5
10
|
Verified
8.7
258
|
Verified
Generative AI
Not enough data
7.8
63
Not enough data
8.3
64
Agentic AI - Help Desk
Not enough data
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Communication Channels
8.3
10
|
Verified
8.7
233
|
Verified
8.7
10
9.2
274
|
Verified
8.3
9
|
Verified
8.7
232
|
Verified
8.0
10
8.3
209
|
Verified
8.5
10
|
Verified
7.8
132
Platform
8.3
6
8.3
217
|
Verified
8.9
6
|
Verified
8.4
288
|
Verified
9.0
7
|
Verified
8.8
259
|
Verified
8.3
7
|
Verified
8.6
232
|
Verified
8.5
9
|
Verified
8.3
231
|
Verified
8.7
9
|
Verified
8.3
237
|
Verified
Channels
Not enough data
8.9
626
Not enough data
8.6
527
Not enough data
7.9
476
Design
Not enough data
8.8
650
Not enough data
8.2
532
Not enough data
8.8
745
Not enough data
8.8
707
Not enough data
8.7
563
Generative AI
Not enough data
7.8
189
Not enough data
8.0
189
Usability
Not enough data
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Reporting
Not enough data
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Generative AI
Not enough data
7.7
37
Not enough data
7.8
38
Inbox Tools
Not enough data
9.3
807
Not enough data
8.9
814
Not enough data
9.1
792
Not enough data
9.0
832
Coordination Tools
Not enough data
8.5
727
Not enough data
8.7
707
Not enough data
8.7
646
Software Options
Not enough data
9.3
792
Not enough data
8.6
724
Email Client - Agentic AI
Not enough data
6.7
25
Not enough data
7.3
25
Conversational Platform
Not enough data
8.8
491
Not enough data
8.8
385
Not enough data
8.7
385
Not enough data
8.8
343
Support Automation
Not enough data
8.7
412
Not enough data
8.9
415
Not enough data
8.7
377
Not enough data
8.6
327
Generative AI
Not enough data
8.1
109
Not enough data
8.3
109
Sorting & Filtering
Not enough data
8.3
235
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
227
Integrations
Not enough data
8.0
217
Not enough data
8.4
226
Not enough data
7.4
207
Time Management
Not enough data
9.0
228
Not enough data
8.7
223
Not enough data
9.3
234
Generative AI
Not enough data
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Agentic AI - Email Management
Not enough data
6.6
34
Not enough data
7.2
34
Generative AI
Not enough data
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Communication
Not enough data
8.7
217
|
Verified
Not enough data
8.9
264
|
Verified
Not enough data
8.9
206
Not enough data
8.9
229
|
Verified
Not enough data
8.8
150
Internal Use
8.9
6
|
Verified
8.4
288
|
Verified
Not enough data
9.2
281
|
Verified
Not enough data
8.9
193
Not enough data
8.8
219
Not enough data
9.5
285
|
Verified
Not enough data
8.8
219
|
Verified
Generative AI
Not enough data
7.7
31
Self-Service Experience
8.9
15
8.3
56
8.2
13
8.5
54
8.1
12
8.0
54
7.8
6
8.2
52
7.8
6
8.4
51
Self-Service Platform
8.9
6
8.1
51
9.4
6
8.4
51
8.3
7
8.1
51
8.6
6
8.2
49
Agentic AI - Customer Self-Service
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Generative AI
Not enough data
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Process
Not enough data
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Channels
Not enough data
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Insight
Not enough data
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Generative AI
Not enough data
7.5
29
Not enough data
7.6
30
Categories
Categories
Shared Categories
Dynamics 365 Customer Service and Front are categorized as Help Desk, Customer Self-Service, Live Chat, and Digital Customer Service Platforms
Unique Categories
Dynamics 365 Customer Service has no unique categories
Front is categorized as Conversational Support, Customer Communications Management, Social Customer Service, Email Client, Complaint Management, Email Management, and Shared Inbox
Reviews
Reviewers' Company Size
Dynamics 365 Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Telecommunications
11.1%
Computer Software
11.1%
Banking
7.4%
Wholesale
3.7%
Other
51.9%
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Alternatives
Discussions
Dynamics 365 Customer Service has no discussions with answers
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
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