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Compare Dynamics 365 Commerce and Salesforce Commerce for B2C 
At a Glance
Market Segments
Small-Business (45.3% of reviews)
Mid-Market (40.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Dynamics 365 Commerce
Star Rating
(56)4.3 out of 5
Market Segments
Small-Business (45.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 CommerceSalesforce Commerce for B2C
Star Rating
(565)4.3 out of 5
Market Segments
Mid-Market (40.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Commerce for B2C excels in Product Recommendations with a score of 9.2, while Dynamics 365 Commerce falls slightly behind at 7.8. Reviewers mention that the recommendation engine is highly effective in driving sales through personalized suggestions.
- Reviewers mention that Salesforce Commerce for B2C offers superior Ease of Use with a score of 8.3 compared to Dynamics 365 Commerce's 7.6. Users say that the intuitive interface and streamlined navigation make it easier for teams to manage their e-commerce operations.
- G2 users highlight the robust Reporting capabilities of Salesforce Commerce for B2C, scoring 9.0, which allows for detailed insights into sales and customer behavior. In contrast, Dynamics 365 Commerce, with a score of 8.5, is noted for its reporting but lacks some of the depth found in Salesforce's offerings.
- Users on G2 report that Salesforce Commerce for B2C shines in Integrations, achieving a score of 9.3, which facilitates seamless connections with various third-party tools. Dynamics 365 Commerce, while still strong at 8.0, is mentioned as having fewer integration options, which can limit flexibility.
- Reviewers mention that Salesforce Commerce for B2C's Headless Commerce features, particularly in REST APIs, score 8.5, allowing for greater customization and flexibility. In comparison, Dynamics 365 Commerce scores 7.6, with users noting that its headless capabilities are less comprehensive.
- Users say that Salesforce Commerce for B2C's Customer Service Integration is rated highly at 8.6, providing excellent support options. Dynamics 365 Commerce, while also strong at 8.3, is noted for having slightly less effective integration with customer service tools, which can impact user experience.
Pricing
Entry-Level Pricing
Dynamics 365 Commerce
No pricing availableSalesforce Commerce for B2C
B2C Commerce - Growth
Contact Us
Per Year
Create AI-powered consumer experiences with templates and composable storefronts, including multiple sites and price books.
- 5 sites
- 10 price books
- 1.2M On-demand Sandbox Credits
Free Trial
Dynamics 365 Commerce
No trial information availableSalesforce Commerce for B2C
No trial information availableRatings
Meets Requirements
8.5
49
8.6
339
Ease of Use
7.6
51
8.2
438
Ease of Setup
8.6
25
7.8
265
Ease of Admin
8.5
16
8.1
132
Quality of Support
8.3
51
8.3
320
Has the product been a good partner in doing business?
7.6
16
8.6
130
Product Direction (% positive)
9.6
52
8.6
323
Features by Category
Design
Not enough data
8.3
28
Not enough data
8.5
28
Not enough data
8.5
27
Not enough data
8.5
28
Personalization
Not enough data
8.3
28
Not enough data
8.3
28
Not enough data
8.5
29
Not enough data
8.5
27
Analysis
Not enough data
8.4
27
Not enough data
8.7
26
Not enough data
8.3
25
Merchandising
Not enough data
9.2
22
Not enough data
9.3
22
Not enough data
9.3
22
Not enough data
8.6
22
Not enough data
8.8
22
Analytics
Not enough data
9.2
22
Not enough data
9.2
22
Administration
Not enough data
9.2
21
Not enough data
9.0
21
Administration
Not enough data
9.0
27
Not enough data
8.7
26
Not enough data
8.8
27
Integrations
Not enough data
8.8
27
Not enough data
9.0
27
Not enough data
8.6
27
Cart Management
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
8.6
26
Not enough data
8.6
27
Headless Commerce
7.3
32
8.2
98
7.4
36
8.5
101
7.5
34
8.4
98
7.9
37
8.4
103
7.5
35
8.4
101
Generative AI
6.8
15
8.1
83
7.3
16
8.0
87
Agentic AI - E-Commerce Platforms
7.0
5
8.7
19
7.3
5
8.2
19
7.3
5
8.4
19
7.0
5
8.4
19
5.7
5
8.5
19
6.0
5
8.5
19
Merchandising/Marketing
7.9
40
8.2
216
8.1
41
8.3
162
7.8
40
8.2
230
7.3
40
8.0
223
7.4
40
7.7
210
8.0
40
8.0
209
7.6
37
8.1
205
Product Catalog
7.8
41
8.4
217
7.7
38
8.2
217
8.1
40
8.2
224
7.4
38
8.2
197
Order Process
8.0
38
8.3
218
8.0
38
8.1
214
7.9
37
8.3
211
8.3
37
8.3
215
8.4
37
8.2
217
7.9
37
7.9
204
8.3
40
8.2
206
8.1
35
8.1
189
Multi-Channel Support
8.0
37
8.3
202
8.3
40
8.2
205
7.7
42
8.3
189
8.3
41
8.2
208
7.8
38
8.0
194
7.0
38
8.1
135
7.6
39
8.2
183
Platform
7.6
38
8.2
199
7.8
39
8.2
215
7.9
36
8.3
202
7.8
39
8.4
217
8.4
38
8.2
221
8.2
39
8.6
210
8.2
36
8.6
198
8.2
37
8.5
202
8.0
36
8.3
188
7.6
36
8.5
184
7.6
35
8.4
195
7.5
37
8.5
215
Reporting
Not enough data
8.6
28
Not enough data
8.5
28
Omnichannel Features
Not enough data
8.0
27
Not enough data
8.0
27
Not enough data
8.2
26
Not enough data
8.6
27
Not enough data
8.6
27
Not enough data
8.6
28
Not enough data
8.3
27
Categories
Categories
Shared Categories
Dynamics 365 Commerce and Salesforce Commerce for B2C are categorized as E-Commerce Platforms
Unique Categories
Dynamics 365 Commerce has no unique categories
Salesforce Commerce for B2C is categorized as E-Merchandising, Mobile E-Commerce, Omnichannel Commerce, and Shopping Cart
Reviews
Reviewers' Company Size
Dynamics 365 Commerce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Commerce for B2C
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
13.2%
Information Technology and Services
11.3%
Accounting
7.5%
Computer Software
5.7%
Writing and Editing
3.8%
Other
58.5%
Retail
12.6%
Information Technology and Services
10.9%
Computer Software
8.0%
Apparel & Fashion
5.6%
Consumer Goods
4.4%
Other
58.4%
Alternatives
Discussions
Dynamics 365 Commerce has no discussions with answers
What is Salesforce commerce?
1 Comment
ED
Salesforce Commerce helps you maximize revenue and deliver success now through capabilities including B2C Commerce, B2B Commerce, Order Management, and...Read more
What is a b2c platform?
1 Comment
VS
B2C business-to-consumer ecommerce, also called retail ecommerce, is a business model that involves sales between online businesses and consumers. B2C...Read more
What is b2b and b2c in Salesforce?
1 Comment
ED
B2B is digital solutions for business to business buyers and B2C is digital solutions for business to customer buyers. For more information checkout...Read more
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