Compare Dynamics 365 Commerce and Salesforce B2C Commerce 
Featured Products
At a Glance
Market Segments
Small-Business (47.4% of reviews)
Mid-Market (40.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Dynamics 365 Commerce
Star Rating
(59)4.3 out of 5
Market Segments
Small-Business (47.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 CommerceSalesforce B2C Commerce
Star Rating
(570)4.3 out of 5
Market Segments
Mid-Market (40.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Commerce for B2C excels in user experience, with many users praising its user-friendly interface and efficient navigation. One user highlighted how it helped manage their online store and sales smoothly, addressing inventory tracking issues effectively.
- According to verified reviews, Dynamics 365 Commerce is recognized for its omnichannel capabilities, providing a unified platform for managing physical stores and e-commerce. Users appreciate this seamless integration, which enhances the overall customer experience across different channels.
- Users say that Salesforce Commerce for B2C offers robust personalization tools that enhance customer engagement. Reviewers noted the smooth checkout process and the ability to manage customers and sales in one system, making it a strong choice for businesses looking to improve their online sales.
- Reviewers mention that while Dynamics 365 Commerce is easy to use, it sometimes lacks the depth of features found in Salesforce Commerce for B2C. Users have expressed a desire for more advanced functionalities to better meet their specific business needs.
- G2 reviewers highlight that Salesforce Commerce for B2C benefits from a larger user base, with significantly more reviews, indicating a higher level of user satisfaction and trust in the platform. This extensive feedback helps potential buyers gauge the product's reliability and effectiveness.
- According to recent user feedback, both platforms offer quality support, but Salesforce Commerce for B2C has been noted for its strong integration with the broader Salesforce ecosystem, which allows for a unified view of customer interactions across various services, enhancing overall business operations.
Pricing
Entry-Level Pricing
Dynamics 365 Commerce
No pricing availableSalesforce B2C Commerce
B2C Commerce - Growth
Contact Us
Per Year
Create AI-powered consumer experiences with templates and composable storefronts, including multiple sites and price books.
- 5 sites
- 10 price books
- 1.2M On-demand Sandbox Credits
Free Trial
Dynamics 365 Commerce
No trial information availableSalesforce B2C Commerce
No trial information availableRatings
Meets Requirements
8.5
53
8.6
342
Ease of Use
7.7
55
8.2
442
Ease of Setup
8.4
29
7.9
269
Ease of Admin
8.5
17
8.1
133
Quality of Support
8.3
55
8.3
323
Has the product been a good partner in doing business?
7.6
17
8.6
131
Product Direction (% positive)
9.6
56
8.6
327
Features by Category
Design
Not enough data
8.3
28
Not enough data
8.5
28
Not enough data
8.5
27
Not enough data
8.5
28
Personalization
Not enough data
8.3
28
Not enough data
8.3
28
Not enough data
8.5
29
Not enough data
8.5
27
Analysis
Not enough data
8.4
27
Not enough data
8.7
26
Not enough data
8.3
25
Merchandising
Not enough data
9.2
22
Not enough data
9.3
22
Not enough data
9.3
22
Not enough data
8.6
22
Not enough data
8.8
22
Analytics
Not enough data
9.2
22
Not enough data
9.2
22
Administration
Not enough data
9.2
21
Not enough data
9.0
21
Administration
Not enough data
9.0
27
Not enough data
8.7
26
Not enough data
8.8
27
Integrations
Not enough data
8.8
27
Not enough data
9.0
27
Not enough data
8.6
27
Cart Management
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
8.6
26
Not enough data
8.6
27
Headless Commerce
7.4
33
8.1
98
7.5
37
8.4
102
7.5
35
8.4
99
7.9
38
8.4
103
7.6
36
8.4
101
Generative AI
7.0
16
8.0
83
7.5
17
7.9
87
Agentic AI - E-Commerce Platforms
7.5
6
8.6
19
7.8
6
8.2
19
7.8
6
8.4
19
7.5
6
8.4
19
6.4
6
8.4
19
6.7
6
8.4
19
Merchandising/Marketing
8.0
41
8.2
217
8.1
42
8.2
163
7.8
41
8.2
232
7.3
41
8.0
223
7.5
41
7.7
210
8.0
41
8.0
209
7.6
38
8.1
206
Product Catalog
7.9
42
8.3
217
7.7
39
8.2
217
8.1
41
8.2
225
7.4
39
8.2
197
Order Process
8.0
39
8.3
218
8.0
39
8.1
214
7.9
38
8.3
211
8.2
38
8.3
216
8.4
38
8.2
218
7.9
38
7.9
204
8.3
42
8.2
206
8.1
36
8.1
189
Multi-Channel Support
8.1
41
8.3
202
8.2
41
8.2
205
7.7
43
8.3
189
8.2
42
8.2
209
7.7
39
8.0
194
7.1
39
8.1
135
7.7
40
8.2
183
Platform
7.6
39
8.2
199
7.7
43
8.2
216
8.0
39
8.3
204
7.8
40
8.4
217
8.4
40
8.2
221
8.3
40
8.6
210
8.2
37
8.6
198
8.3
38
8.5
202
8.0
37
8.3
188
7.7
37
8.5
184
7.6
36
8.4
195
7.6
39
8.5
218
Reporting
Not enough data
8.6
28
Not enough data
8.5
28
Omnichannel Features
Not enough data
8.0
27
Not enough data
8.0
27
Not enough data
8.2
26
Not enough data
8.6
27
Not enough data
8.6
27
Not enough data
8.6
28
Not enough data
8.3
27
Categories
Categories
Shared Categories
Dynamics 365 Commerce and Salesforce B2C Commerce are categorized as E-Commerce Platforms
Unique Categories
Dynamics 365 Commerce has no unique categories
Salesforce B2C Commerce is categorized as E-Merchandising, Mobile E-Commerce, Omnichannel Commerce, and Shopping Cart
Reviews
Reviewers' Company Size
Dynamics 365 Commerce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce B2C Commerce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
12.3%
Information Technology and Services
12.3%
Accounting
7.0%
Marketing and Advertising
5.3%
Food & Beverages
5.3%
Other
57.9%
Retail
12.5%
Information Technology and Services
10.8%
Computer Software
8.0%
Apparel & Fashion
5.7%
Consumer Goods
4.4%
Other
58.6%
Alternatives
Discussions
Dynamics 365 Commerce has no discussions with answers
What is a b2c platform?
1 Comment
VS
B2C business-to-consumer ecommerce, also called retail ecommerce, is a business model that involves sales between online businesses and consumers. B2C...Read more
What is b2b and b2c in Salesforce?
1 Comment
ED
B2B is digital solutions for business to business buyers and B2C is digital solutions for business to customer buyers. For more information checkout...Read more
What is Salesforce commerce?
1 Comment
ED
Salesforce Commerce helps you maximize revenue and deliver success now through capabilities including B2C Commerce, B2B Commerce, Order Management, and...Read more
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