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At a Glance
Market Segments
Mid-Market (54.4% of reviews)
Small-Business (44.8% of reviews)
Entry-Level Pricing
$39.00 1 Per agent / Per Month
$19.00 100 Visitors Per Month
Dixa
Star Rating
(391)4.2 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Browse all 4 pricing plansLiveChat
Star Rating
(773)4.5 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its "Pop-up Chat" feature, receiving a score of 9.2, while Dixa's equivalent feature scores only 8.2. Reviewers mention that LiveChat's pop-up chat is more intuitive and effective in engaging customers.
- Reviewers mention that LiveChat's "Email to Case" functionality is highly rated at 9.3, compared to Dixa's 8.5. Users say this feature allows for seamless ticket creation from emails, making it easier to manage customer inquiries.
- G2 users highlight that LiveChat's "Co-Browsing" feature scores 9.2, significantly outperforming Dixa's 7.7. Users report that this feature enhances customer support by allowing agents to navigate alongside customers in real-time.
- Users on G2 mention that LiveChat's "Knowledge Base" feature is rated at 8.6, while Dixa's is slightly lower at 8.1. Reviewers say that LiveChat provides a more comprehensive and user-friendly knowledge base, making it easier for customers to find answers independently.
- Reviewers mention that LiveChat's "Customization" options score 8.4, compared to Dixa's 7.7. Users report that LiveChat allows for more tailored experiences, enabling businesses to align the chat interface with their branding effectively.
- Users say that LiveChat's "Reporting" capabilities are rated at 9.0, while Dixa's only scores 7.5. Reviewers mention that LiveChat provides more detailed analytics and insights, which are crucial for optimizing customer support strategies.
Pricing
Entry-Level Pricing
Dixa
Essential
$39.00
1 Per agent / Per Month
Start to build your customer base with these service essentials.
- Dixa Messenger as a Channel
- Conversation Timeline
- Intelligent Routing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Dixa
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
8.3
346
9.1
690
Ease of Use
8.6
348
9.3
689
Ease of Setup
8.6
188
9.0
271
Ease of Admin
8.8
181
9.1
263
Quality of Support
8.7
333
9.1
639
Has the product been a good partner in doing business?
9.0
186
9.0
255
Product Direction (% positive)
8.6
340
8.3
683
Features by Category
Ticket and Case Management
8.5
87
|
Verified
9.2
248
8.6
85
|
Verified
9.1
245
8.6
87
|
Verified
9.0
238
8.5
124
|
Verified
9.2
253
8.0
107
|
Verified
8.5
156
8.0
134
|
Verified
9.0
231
8.3
119
|
Verified
9.1
230
8.4
140
|
Verified
8.9
142
|
Verified
Generative AI
7.6
7
6.4
6
7.9
7
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
28
9.2
220
|
Verified
8.5
137
|
Verified
9.3
232
|
Verified
8.8
135
|
Verified
9.4
267
|
Verified
7.2
30
8.9
222
|
Verified
8.5
145
|
Verified
8.5
108
Platform
6.7
46
|
Verified
9.1
80
|
Verified
7.7
85
|
Verified
8.4
279
|
Verified
8.4
88
|
Verified
9.2
86
|
Verified
8.5
69
|
Verified
8.9
73
|
Verified
7.5
129
|
Verified
8.9
212
|
Verified
8.0
146
|
Verified
9.1
216
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.3
11
Not enough data
7.7
11
Not enough data
8.5
12
Not enough data
Engagement
8.2
13
Not enough data
7.9
12
Not enough data
7.7
11
Not enough data
Performance
7.7
11
Not enough data
8.2
12
Not enough data
Generative AI
7.5
8
Not enough data
8.1
8
Not enough data
Knowledge Pages
8.6
7
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
9.2
6
Not enough data
Knowledge Dissemination
8.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
7.7
5
Not enough data
8.7
5
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
98
|
Verified
Not enough data
7.9
89
|
Verified
Not enough data
8.5
96
|
Verified
Not enough data
7.3
53
|
Verified
Not enough data
9.1
105
|
Verified
Not enough data
Generative AI
7.3
22
Not enough data
Functions
8.4
152
|
Verified
Not enough data
8.6
164
|
Verified
Not enough data
8.2
120
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
72
|
Verified
Not enough data
7.6
75
|
Verified
Not enough data
8.0
72
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.5
156
|
Verified
Not enough data
8.7
145
|
Verified
Not enough data
7.7
164
|
Verified
Not enough data
8.2
74
|
Verified
Not enough data
8.0
75
|
Verified
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.8
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
8.5
21
Not enough data
8.4
25
Not enough data
8.2
25
Not enough data
7.5
19
Not enough data
8.3
21
Not enough data
Conversational Platform
8.1
122
Not enough data
8.7
95
Not enough data
8.4
81
Not enough data
7.9
30
Not enough data
Support Automation
8.4
91
Not enough data
8.4
106
Not enough data
8.3
93
Not enough data
7.6
31
Not enough data
Generative AI
7.6
11
Not enough data
7.0
11
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.0
10
7.7
10
8.2
10
7.8
9
7.9
11
Feature Not Available
Communication
8.3
36
9.1
320
|
Verified
8.0
43
8.9
325
|
Verified
Feature Not Available
8.4
222
8.1
36
8.8
270
|
Verified
Feature Not Available
8.3
31
Internal Use
7.7
85
|
Verified
8.4
279
|
Verified
Feature Not Available
8.8
302
|
Verified
Feature Not Available
8.6
252
|
Verified
8.1
32
8.6
258
|
Verified
Feature Not Available
8.6
244
|
Verified
Feature Not Available
8.4
250
|
Verified
Generative AI
8.7
10
Not enough data
Self-Service Experience
8.3
31
Not enough data
8.1
32
Not enough data
Feature Not Available
Feature Not Available
8.0
19
Not enough data
7.9
30
Not enough data
Self-Service Platform
8.4
29
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
7
Not enough data
7.8
6
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dixa and LiveChat are categorized as Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
LiveChat is categorized as Chatbots, Conversational Marketing, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Dixa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
16.1%
Leisure, Travel & Tourism
6.1%
Consumer Goods
5.8%
Sporting Goods
4.7%
Financial Services
4.2%
Other
63.1%
Computer Software
8.9%
Information Technology and Services
8.3%
Retail
6.1%
Financial Services
4.0%
Internet
3.8%
Other
68.9%
Alternatives
Discussions
Which payment methods do you accept?
1 Comment
Official Response from Dixa
We currently accept VISA, Mastercard and American Express in more than 100 currencies.Read more
Can I keep my existing number?
1 Comment
Official Response from Dixa
Yes, you can absolutely keep your existing number. Contact us to transfer your existing number from your current telephone carrier to Dixa (known as...Read more
Do I need any hardware or softphones?
1 Comment
Official Response from Dixa
No, you simply need a microphone and speakers. We recommend avoiding the used of headsets with active noise cancellation for the best experience.Read more
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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