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At a Glance
Market Segments
Small-Business (77.4% of reviews)
Small-Business (58.7% of reviews)
Entry-Level Pricing
Free Trial Per Month
$0.99 1 Resolution
Desku.io
Star Rating
(31)4.8 out of 5
Market Segments
Small-Business (77.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Browse all 4 pricing plansFin by Intercom
Star Rating
(3,689)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, with a score of 9.3, while Desku.io offers a slightly higher score of 9.8, indicating a more seamless chat experience according to reviewers.
- Reviewers mention that Desku.io's ticket creation user experience is rated at 9.9, significantly higher than Intercom's 8.7, highlighting Desku.io's superior ease of use in managing support tickets.
- G2 users note that Desku.io provides a free trial, making it more accessible for small businesses, whereas Intercom's entry-level price starts at $39.00, which some users find limiting.
- Users on G2 emphasize that Desku.io's quality of support is rated at 10.0, while Intercom's is at 8.7, suggesting that Desku.io may offer more responsive and effective customer service.
- Reviewers say that Desku.io shines in its automation features, particularly in response automation, scoring 9.9 compared to Intercom's 8.6, indicating a more efficient handling of customer inquiries.
- Users report that Desku.io's overall ease of use is rated at a perfect 10.0, while Intercom's score of 8.9 suggests that Desku.io may provide a more user-friendly interface for everyday tasks.
Pricing
Entry-Level Pricing
Desku.io
FREE TRIAL
Free Trial
Per Month
Explore Desku.io
- 2 Agents
- 10 Articles
- Unlimited Products
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Desku.io
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
9.8
22
8.8
2,819
Ease of Use
10.0
22
8.9
2,849
Ease of Setup
10.0
12
8.4
1,458
Ease of Admin
9.7
12
8.6
1,305
Quality of Support
10.0
22
8.6
2,715
Has the product been a good partner in doing business?
9.9
12
8.8
1,302
Product Direction (% positive)
10.0
22
8.8
2,670
Features by Category
Ticket and Case Management
9.9
14
8.6
1100
|
Verified
10.0
13
8.8
1118
|
Verified
9.9
14
8.7
1095
|
Verified
9.9
14
8.6
1143
|
Verified
8.6
13
8.3
680
|
Verified
8.9
12
8.8
1136
|
Verified
9.4
12
8.8
1060
|
Verified
9.4
12
8.6
961
|
Verified
Generative AI
9.4
8
8.3
247
10.0
8
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Communication Channels
9.7
15
8.8
891
|
Verified
9.4
14
8.8
1090
|
Verified
9.8
15
9.4
1264
|
Verified
8.8
13
8.3
812
Feature Not Available
7.6
522
Platform
8.8
14
8.1
720
|
Verified
9.8
9
8.2
1267
|
Verified
9.6
14
8.7
823
|
Verified
9.5
14
8.6
788
|
Verified
9.6
14
8.1
1015
|
Verified
10.0
14
8.2
1017
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Feature Not Available
7.9
207
|
Verified
Feature Not Available
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.7
226
Not enough data
8.3
218
Feature Not Available
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Platform
Not enough data
9.5
611
Not enough data
8.9
581
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Conversational Platform
Not enough data
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Feature Not Available
8.5
518
Not enough data
8.8
809
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Customer Support
Not enough data
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Automation
Not enough data
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Generative AI
9.5
7
8.3
296
9.5
7
8.3
294
Feature Not Available
Feature Not Available
Communication
9.8
9
9.2
1441
|
Verified
9.8
9
8.9
1449
|
Verified
Feature Not Available
8.7
1191
|
Verified
9.6
9
9.1
1356
|
Verified
Feature Not Available
8.2
595
Internal Use
9.8
9
8.2
1267
|
Verified
10.0
7
8.7
1094
|
Verified
9.0
7
8.2
1043
|
Verified
9.4
9
8.7
1247
|
Verified
10.0
8
8.9
1319
|
Verified
9.6
8
8.6
1287
|
Verified
Generative AI
Not enough data
8.2
94
Self-Service Experience
Not enough data
8.9
652
Not enough data
8.9
651
Feature Not Available
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Self-Service Platform
Not enough data
8.7
530
Not enough data
8.7
534
Not enough data
8.4
474
Not enough data
8.6
519
Agentic AI - Customer Self-Service
Not enough data
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
168
Not enough data
7.9
166
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
160
Automation
Not enough data
8.1
161
Not enough data
7.9
158
Not enough data
7.2
154
Autonomy
Not enough data
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Desku.io and Fin by Intercom are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Conversational Marketing, Chatbots, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Desku.io has no unique categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Digital Adoption Platform, and Social Customer Service
Reviews
Reviewers' Company Size
Desku.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.7%
Marketing and Advertising
9.7%
Information Technology and Services
9.7%
Consumer Services
6.5%
Staffing and Recruiting
3.2%
Other
32.3%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Discussions
What is Desku.io used for?
1 Comment
GN
Desku.io is an AI-driven customer support software designed for e-commerce and SaaS businesses.
It offers features such as AI-powered chatbots,...Read more
Desku.io has no more discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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