Compare Customers.ai and tawk.to
At a Glance
Market Segments
Small-Business (79.2% of reviews)
Small-Business (73.3% of reviews)
Entry-Level Pricing
No pricing available
Free Per Month
Customers.ai
Star Rating
(429)4.8 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Customers.ai
tawk.to
Star Rating
(202)4.5 out of 5
Market Segments
Small-Business (73.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that tawk.to excels in its ease of use and setup, with many users highlighting its straightforward interface and quick onboarding process. One user mentioned, "It does what it does, it is very simple to set up and simple to use."
- Users say that Customers.ai offers robust automation features that are particularly beneficial for lead management. Reviewers appreciate the instant messaging capabilities that allow for effective prospect management even when they are not present, making it a valuable tool for businesses.
- According to verified reviews, tawk.to is favored by small businesses for its affordability, as it offers a free version with many features. Users have noted, "It is super easy to use and setup, along with having many features most of them being free."
- Reviewers mention that Customers.ai shines in its quality of support, receiving high praise for its responsiveness and helpfulness. Users have expressed satisfaction with the support they receive, which enhances their overall experience with the platform.
- G2 reviewers highlight that while tawk.to has a solid user base, it has fewer recent reviews compared to Customers.ai, which may indicate a more stable and established user experience for the latter. This could be a consideration for buyers looking for a well-reviewed product.
- Users report that both platforms have their strengths, but Customers.ai tends to outperform tawk.to in advanced features like AI text generation and targeted emails, with users noting its effectiveness in automating tasks on social media platforms like Instagram.
Pricing
Entry-Level Pricing
Customers.ai
No pricing availabletawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Customers.ai
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
9.6
339
9.1
174
Ease of Use
9.6
349
9.0
174
Ease of Setup
9.4
205
9.0
89
Ease of Admin
9.3
119
9.0
78
Quality of Support
9.7
335
8.4
142
Has the product been a good partner in doing business?
9.6
118
8.9
67
Product Direction (% positive)
9.6
306
8.9
167
Features by Category
Messenger
9.7
156
|
Verified
Not enough data
9.7
151
|
Verified
Not enough data
9.7
153
|
Verified
Not enough data
9.7
155
|
Verified
Not enough data
Channels
9.7
160
|
Verified
Not enough data
9.8
148
|
Verified
Not enough data
9.7
136
|
Verified
Not enough data
9.6
125
|
Verified
Not enough data
9.7
128
|
Verified
Not enough data
Customers
9.7
157
|
Verified
Not enough data
9.8
152
Not enough data
9.7
159
|
Verified
Not enough data
9.8
160
|
Verified
Not enough data
9.7
152
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.3
28
Not enough data
9.6
25
Not enough data
9.2
23
Not enough data
9.1
25
Not enough data
9.7
24
Not enough data
9.1
24
Not enough data
9.1
24
Not enough data
Repeatability and Reportability
9.1
25
Not enough data
9.6
27
Not enough data
9.6
27
Not enough data
9.3
25
Not enough data
8.6
25
Not enough data
AI and Automation
9.8
23
Not enough data
9.8
24
Not enough data
9.3
23
Not enough data
9.7
23
Not enough data
9.2
22
Not enough data
Generative AI
9.6
12
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retargeting
8.8
43
Not enough data
9.6
49
Not enough data
9.6
46
Not enough data
9.3
45
Not enough data
9.0
43
Not enough data
9.3
44
Not enough data
9.2
43
Not enough data
Agentic AI - Retargeting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
9.3
21
Not enough data
9.4
21
Not enough data
9.2
21
Not enough data
9.2
21
Not enough data
7.1
17
Not enough data
Agentic AI - Lead Intelligence
Not enough data
Not enough data
Responses
9.8
120
Not enough data
9.7
119
Not enough data
9.8
118
Not enough data
9.8
117
Not enough data
9.8
118
Not enough data
Platform
9.9
114
Not enough data
9.7
120
Not enough data
9.7
118
Not enough data
9.8
117
Not enough data
9.7
109
Not enough data
9.8
111
Not enough data
9.9
116
Not enough data
Generative AI
9.3
9
Not enough data
9.4
9
Not enough data
Lead Monitoring
9.5
57
Not enough data
9.1
57
Not enough data
9.6
61
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
9.4
60
Not enough data
9.3
60
Not enough data
8.4
57
Not enough data
9.3
57
Not enough data
Analytics
9.2
59
Not enough data
9.3
60
Not enough data
Customization
8.8
55
Not enough data
8.7
57
Not enough data
8.6
56
Not enough data
9.4
57
Not enough data
Generative AI
9.4
6
6.8
12
10.0
6
5.9
9
9.7
6
5.7
9
Communication
10.0
101
9.2
139
|
Verified
9.8
107
8.9
138
|
Verified
9.9
96
7.9
99
|
Verified
9.8
103
8.9
116
|
Verified
9.7
36
8.3
40
Internal Use
9.8
106
8.5
123
|
Verified
9.6
39
8.8
123
|
Verified
9.6
41
8.4
112
9.6
37
8.6
117
|
Verified
10.0
97
8.7
109
|
Verified
9.9
102
8.3
110
|
Verified
Agentic AI - Visitor Identification
Not enough data
Not enough data
Categories
Categories
Shared Categories
Customers.ai and tawk.to are categorized as Live Chat
Unique Categories
Customers.ai is categorized as Sales Engagement, Conversational Marketing, Chatbots, Visitor Identification, Lead Capture, Lead Intelligence, and Retargeting
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Customers.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
35.7%
Information Technology and Services
6.8%
Computer Software
5.3%
Retail
3.6%
Health, Wellness and Fitness
2.2%
Other
46.4%
Information Technology and Services
11.9%
Computer Software
11.3%
Marketing and Advertising
8.8%
Internet
5.2%
Education Management
4.1%
Other
58.8%
Discussions
What is MobileMonkey chat?
4 Comments
AW
An automated way to contact & engage with leads or customers & gather information to help you continue marketing to those leads & customers on multiple...Read more
Is mobile monkey free?
2 Comments
AW
Yes, most of the basic social media lead generation features are free. The more in-depth lead conversion & funnels are not free...but are reasonably priced.Read more
What is MobileMonkey used for?
1 Comment
AP
MobileMonkey, now known as Customers.ai, is a versatile platform primarily used for sales outreach automation and customer engagement.
Key Uses of...Read more
What is tawk.to used for?
1 Comment
G2
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
