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Compare Customers.ai and tawk.to 
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At a Glance
Market Segments
Small-Business (79.2% of reviews)
Small-Business (73.9% of reviews)
Entry-Level Pricing
No pricing available
Free Per Month
Customers.ai
Star Rating
(429)4.8 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Customers.aitawk.to
Star Rating
(195)4.5 out of 5
Market Segments
Small-Business (73.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that tawk.to excels in its live chat functionality, with a rating of 9.9, making it a preferred choice for businesses that prioritize real-time customer interaction. In contrast, Customers.ai also offers strong live chat features but shines with a perfect score of 10.0 in pop-up chat, indicating a more seamless integration for capturing leads.
- Reviewers mention that Customers.ai provides superior AI capabilities, particularly in AI Text Summarization, where it received a perfect score of 10.0. Users on G2 highlight that this feature significantly enhances their ability to distill information quickly, whereas tawk.to's AI Text Generation scored lower at 7.0, indicating room for improvement in this area.
- G2 users note that the customization options in Customers.ai are robust, with a score of 9.8 for customization, allowing businesses to tailor their messaging and workflows effectively. In comparison, tawk.to's customization scored 8.5, suggesting that while it offers some flexibility, it may not meet the needs of users looking for extensive personalization.
- Users say that the quality of support is a critical differentiator, with Customers.ai receiving a high score of 9.7, reflecting positive experiences with their customer service. Conversely, tawk.to's support quality scored 8.4, indicating that users may encounter challenges when seeking assistance.
- Reviewers mention that Customers.ai's lead generation capabilities, particularly in lead validation and enrichment, are highly rated at 9.6 and 9.7 respectively. This is a significant advantage for businesses focused on optimizing their sales funnel, while tawk.to's lead generation features are less emphasized in user reviews.
- Users report that the integration capabilities of both products are strong, but Customers.ai stands out with a score of 9.4 for integration, allowing for smoother connections with other tools. tawk.to, while also rated well at 9.7, may not offer the same level of seamless integration that some users desire for their marketing automation needs.
Pricing
Entry-Level Pricing
Customers.ai
No pricing availabletawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Customers.ai
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
9.6
339
9.1
168
Ease of Use
9.6
349
9.1
168
Ease of Setup
9.4
205
9.2
83
Ease of Admin
9.3
119
9.1
77
Quality of Support
9.7
335
8.4
137
Has the product been a good partner in doing business?
9.6
118
9.0
66
Product Direction (% positive)
9.6
306
9.0
161
Features by Category
Messenger
9.7
156
|
Verified
Not enough data
9.7
151
|
Verified
Not enough data
9.7
153
|
Verified
Not enough data
9.7
155
|
Verified
Not enough data
Channels
9.7
160
|
Verified
Not enough data
9.8
148
|
Verified
Not enough data
9.7
136
|
Verified
Not enough data
9.6
125
|
Verified
Not enough data
9.7
128
|
Verified
Not enough data
Customers
9.7
157
|
Verified
Not enough data
9.8
152
Not enough data
9.7
159
|
Verified
Not enough data
9.8
160
|
Verified
Not enough data
9.7
152
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.3
28
Not enough data
9.6
25
Not enough data
9.2
23
Not enough data
9.1
25
Not enough data
9.7
24
Not enough data
9.1
24
Not enough data
9.1
24
Not enough data
Repeatability and Reportability
9.1
25
Not enough data
9.6
27
Not enough data
9.6
27
Not enough data
9.3
25
Not enough data
8.6
25
Not enough data
AI and Automation
9.8
23
Not enough data
9.8
24
Not enough data
9.3
23
Not enough data
9.7
23
Not enough data
9.2
22
Not enough data
Generative AI
9.6
12
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retargeting
8.8
43
Not enough data
9.6
49
Not enough data
9.6
46
Not enough data
9.3
45
Not enough data
9.0
43
Not enough data
9.3
44
Not enough data
9.2
43
Not enough data
Agentic AI - Retargeting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
9.3
21
Not enough data
9.4
21
Not enough data
9.2
21
Not enough data
9.2
21
Not enough data
7.1
17
Not enough data
Agentic AI - Lead Intelligence
Not enough data
Not enough data
Responses
9.8
120
Not enough data
9.7
119
Not enough data
9.8
118
Not enough data
9.8
117
Not enough data
9.8
118
Not enough data
Platform
9.9
114
Not enough data
9.7
120
Not enough data
9.7
118
Not enough data
9.8
117
Not enough data
9.7
109
Not enough data
9.8
111
Not enough data
9.9
116
Not enough data
Generative AI
9.3
9
Not enough data
9.4
9
Not enough data
Lead Monitoring
9.5
57
Not enough data
9.1
57
Not enough data
9.6
61
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
9.4
60
Not enough data
9.3
60
Not enough data
8.4
57
Not enough data
9.3
57
Not enough data
Analytics
9.2
59
Not enough data
9.3
60
Not enough data
Customization
8.8
55
Not enough data
8.7
57
Not enough data
8.6
56
Not enough data
9.4
57
Not enough data
Generative AI
9.4
6
6.5
12
10.0
6
6.5
11
9.7
6
6.4
11
Communication
10.0
101
9.2
135
|
Verified
9.8
107
8.9
136
|
Verified
9.9
96
8.0
100
|
Verified
9.8
103
8.9
118
|
Verified
9.7
36
8.3
41
Internal Use
9.8
106
8.5
124
|
Verified
9.6
39
8.8
123
|
Verified
9.6
41
8.4
113
9.6
37
8.6
116
|
Verified
10.0
97
8.7
111
|
Verified
9.9
102
8.3
112
|
Verified
Agentic AI - Visitor Identification
Not enough data
Not enough data
Categories
Categories
Shared Categories
Customers.ai and tawk.to are categorized as Live Chat
Unique Categories
Customers.ai is categorized as Sales Engagement, Conversational Marketing, Chatbots, Visitor Identification, Lead Capture, Lead Intelligence, and Retargeting
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Customers.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
35.7%
Information Technology and Services
6.8%
Computer Software
5.3%
Retail
3.6%
Health, Wellness and Fitness
2.2%
Other
46.4%
Computer Software
12.2%
Information Technology and Services
11.2%
Marketing and Advertising
8.5%
Internet
5.3%
Education Management
4.3%
Other
58.5%
Discussions
What is MobileMonkey chat?
4 Comments
AW
An automated way to contact & engage with leads or customers & gather information to help you continue marketing to those leads & customers on multiple...Read more
Is mobile monkey free?
2 Comments
AW
Yes, most of the basic social media lead generation features are free. The more in-depth lead conversion & funnels are not free...but are reasonably priced.Read more
Can I sync user labels on page with MM's tag?
1 Comment
DG
Hi Qiao, yes you can! When you connect your Facebook Page with MobileMonkey, we sync all of your existing Facebook Inbox labels as tags. Read more
What is tawk.to used for?
1 Comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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