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Compare CustomerHero and SurveyMonkey 
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At a Glance
Market Segments
Small-Business (57.9% of reviews)
Small-Business (36.3% of reviews)
Entry-Level Pricing
$49 per month
Contact Us
CustomerHero
Star Rating
(19)4.8 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$49 per month
Browse all 3 pricing plansSurveyMonkey
Star Rating
(23,276)4.4 out of 5
Market Segments
Small-Business (36.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SurveyMonkey's "Survey Builder" is intuitive and user-friendly, scoring 9.0, while Startquestion's builder is noted for its advanced features, leading to a higher score of 9.6 in ease of use.
- Reviewers mention that Startquestion excels in "Customization" options, particularly with "Conditional Logic" and "Multi-page Forms," achieving scores of 9.8 and 9.4 respectively, which allows for more tailored survey experiences compared to SurveyMonkey.
- G2 users highlight that SurveyMonkey's "Quality of Support" is rated at 8.6, which is lower than Startquestion's 9.4, indicating that users find Startquestion more responsive and helpful when issues arise.
- Users on G2 say that Startquestion's "Survey Distribution" features are superior, scoring 9.4, which includes more robust options for reaching diverse audiences compared to SurveyMonkey's score of 8.8.
- Reviewers mention that while both platforms offer "Reporting & Analytics," Startquestion's tools are more advanced, with a score of 9.0, allowing for deeper insights compared to SurveyMonkey's 8.6, which some users find limiting.
- Users say that Startquestion's "Multilingual Surveys" feature, scoring 8.2, is a significant advantage for global businesses, whereas SurveyMonkey's capabilities in this area are less robust, making it less suitable for international outreach.
Pricing
Entry-Level Pricing
CustomerHero
Business
$49
per month
2000 survey responses // 300 widget responses // 10 000 email sent
- Unlimited projects (surveys, forms, widgets)
- Email and Chat support
- Customise design
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
CustomerHero
Free Trial is available
SurveyMonkey
Free Trial is available
Ratings
Meets Requirements
9.6
18
9.0
20,456
Ease of Use
9.7
18
9.2
20,568
Ease of Setup
9.4
8
9.0
7,907
Ease of Admin
9.8
8
8.9
7,584
Quality of Support
9.4
16
8.6
14,504
Has the product been a good partner in doing business?
9.0
8
8.8
6,633
Product Direction (% positive)
8.7
18
7.7
20,019
Features by Category
Feedback Management
Not enough data
7.7
146
Not enough data
8.0
143
Not enough data
8.1
144
Feedback Analysis
Not enough data
8.1
141
Not enough data
7.9
140
Not enough data
7.6
136
Feedback Sources
Not enough data
8.1
142
Not enough data
8.9
142
Not enough data
7.8
138
Not enough data
7.7
137
Generative AI
Not enough data
7.3
130
Not enough data
7.6
84
Survey Management
Not enough data
9.0
1371
Not enough data
8.9
1397
Not enough data
8.6
1318
Not enough data
8.8
1359
Survey Customization
Not enough data
8.5
1143
Not enough data
8.2
1177
Not enough data
8.1
1069
Not enough data
8.1
896
Survey Insights
Not enough data
8.6
1305
Not enough data
8.0
926
Not enough data
8.5
1239
Not enough data
8.4
1129
Agentic AI - Survey
Not enough data
7.6
144
Not enough data
7.7
143
Not enough data
8.0
146
Customization
Not enough data
8.6
205
Not enough data
8.3
189
Not enough data
8.7
210
Not enough data
8.6
217
Additional Functionality
Not enough data
8.3
171
Not enough data
7.7
150
Not enough data
8.3
194
Not enough data
7.8
149
Not enough data
8.6
199
Categories
Categories
Shared Categories
CustomerHero and SurveyMonkey are categorized as Survey
Unique Categories
CustomerHero has no unique categories
SurveyMonkey is categorized as Online Form Builder and Feedback Analytics
Reviews
Reviewers' Company Size
CustomerHero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
10.5%
Education Management
10.5%
Consumer Goods
10.5%
Retail
5.3%
Non-Profit Organization Management
5.3%
Other
57.9%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
CustomerHero has no discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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