Introducing G2.ai, the future of software buying.Try now
Compare CustomerHero and SurveyMonkey 
Featured Products
At a Glance
Market Segments
Small-Business (57.9% of reviews)
Small-Business (36.3% of reviews)
Entry-Level Pricing
$49 per month
Contact Us
CustomerHero
Star Rating
(19)4.8 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$49 per month
Browse all 3 pricing plansSurveyMonkey
Star Rating
(23,330)4.4 out of 5
Market Segments
Small-Business (36.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in overall user satisfaction, boasting a significantly higher G2 Score compared to CustomerHero. Users appreciate its user-friendly interface and the ability to create surveys quickly, with one reviewer noting they could implement a global survey in just a few days.
- According to verified reviews, CustomerHero shines in its intuitive design and ease of use, with users highlighting its graphical friendliness and clear results presentation. However, the limited number of reviews suggests that its user base may not be as extensive as SurveyMonkey's.
- Users say that SurveyMonkey offers a vast library of over 500 expert-written templates, which helps ensure that data collection follows scientifically sound methods. This feature is particularly praised for its ability to generate professionally structured surveys from a single text prompt in under a minute.
- Reviewers mention that CustomerHero provides a world-class support team that assists users at every step, which is a significant advantage for those who may need extra help during their survey creation process. This level of support is often highlighted as a key differentiator.
- Users report that while SurveyMonkey has a higher overall satisfaction rating, CustomerHero's users rate its quality of support and ease of administration very highly, indicating that it may be a better fit for smaller teams or businesses that prioritize direct assistance.
- According to recent feedback, SurveyMonkey's implementation process is praised for its speed and efficiency, with users noting that the AI enhancements significantly improve the survey creation experience. In contrast, CustomerHero's recent reviews, while positive, are limited, which may affect potential users' confidence in its long-term viability.
Pricing
Entry-Level Pricing
CustomerHero
Business
$49
per month
2000 survey responses // 300 widget responses // 10 000 email sent
- Unlimited projects (surveys, forms, widgets)
- Email and Chat support
- Customise design
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
CustomerHero
Free Trial is available
SurveyMonkey
Free Trial is available
Ratings
Meets Requirements
9.6
18
9.0
20,508
Ease of Use
9.7
18
9.2
20,620
Ease of Setup
9.4
8
9.0
7,957
Ease of Admin
9.8
8
8.9
7,601
Quality of Support
9.4
16
8.6
14,545
Has the product been a good partner in doing business?
9.0
8
8.8
6,650
Product Direction (% positive)
8.7
18
7.7
20,070
Features by Category
Feedback Management
Not enough data
7.7
147
Not enough data
8.1
144
Not enough data
8.0
145
Feedback Analysis
Not enough data
8.1
142
Not enough data
7.9
142
Not enough data
7.6
138
Feedback Sources
Not enough data
8.1
143
Not enough data
9.0
149
Not enough data
7.8
138
Not enough data
7.7
137
Generative AI
Not enough data
7.3
131
Not enough data
7.6
83
Survey Management
Not enough data
9.0
1408
Not enough data
8.9
1407
Not enough data
8.6
1333
Not enough data
8.8
1374
Survey Customization
Not enough data
8.5
1152
Not enough data
8.2
1186
Not enough data
8.1
1074
Not enough data
8.1
902
Survey Insights
Not enough data
8.6
1337
Not enough data
8.0
931
Not enough data
8.5
1246
Not enough data
8.4
1133
Agentic AI - Survey
Not enough data
7.6
149
Not enough data
7.7
147
Not enough data
8.0
151
Customization
Not enough data
8.6
209
Not enough data
8.3
194
Not enough data
8.7
214
Not enough data
8.6
225
Additional Functionality
Not enough data
8.3
174
Not enough data
7.6
152
Not enough data
8.3
196
Not enough data
7.8
151
Not enough data
8.6
203
Categories
Categories
Shared Categories
CustomerHero and SurveyMonkey are categorized as Survey
Unique Categories
CustomerHero has no unique categories
SurveyMonkey is categorized as Online Form Builder and Feedback Analytics
Reviews
Reviewers' Company Size
CustomerHero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
10.5%
Education Management
10.5%
Consumer Goods
10.5%
Retail
5.3%
Non-Profit Organization Management
5.3%
Other
57.9%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
CustomerHero has no discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
