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At a Glance
Market Segments
Small-Business (63.3% of reviews)
Mid-Market (56.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Custify
Star Rating
(472)4.7 out of 5
Market Segments
Small-Business (63.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CustifyVelaris
Star Rating
(107)4.7 out of 5
Market Segments
Mid-Market (56.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about VelarisSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Custify excels in Customer Health Scores with a rating of 9.3, while Velaris trails slightly at 8.9. Reviewers mention that Custify's proactive monitoring features help in identifying at-risk customers effectively.
- Reviewers mention that Custify's Quality of Support is outstanding, scoring 9.6, compared to Velaris's 9.5. Users on G2 appreciate the quick response times and helpfulness of Custify's support team.
- Users say that Custify offers superior Playbooks functionality with a score of 9.3, while Velaris scores 8.6. Reviewers highlight that Custify's playbooks are intuitive and help streamline customer engagement processes.
- G2 users report that Custify's Scalability is a strong point, rated at 9.0, making it suitable for growing businesses, whereas Velaris scores 8.8. Users mention that Custify adapts well as their business needs evolve.
- Reviewers mention that Custify's Customization options are robust, scoring 8.9, compared to Velaris's 8.5. Users appreciate the ability to tailor the platform to their specific workflows and branding needs.
- Users on G2 report that Custify's Workflow Capability is rated at 8.9, which is higher than Velaris's 8.5. Reviewers say that Custify's workflows are easy to set up and manage, enhancing overall productivity.
Pricing
Entry-Level Pricing
Custify
No pricing availableVelaris
No pricing availableFree Trial
Custify
No trial information availableVelaris
No trial information availableRatings
Meets Requirements
9.0
367
8.8
103
Ease of Use
9.1
411
8.7
104
Ease of Setup
8.6
223
8.3
80
Ease of Admin
9.0
138
9.0
39
Quality of Support
9.6
349
9.5
102
Has the product been a good partner in doing business?
9.5
138
9.4
39
Product Direction (% positive)
9.4
362
9.7
103
Features by Category
Customer Information
9.3
334
|
Verified
8.9
89
9.4
334
|
Verified
8.8
88
8.8
338
|
Verified
8.8
89
9.2
330
|
Verified
8.7
86
9.3
332
|
Verified
8.6
87
8.8
321
|
Verified
8.6
85
8.1
228
8.4
83
Predictions
8.9
296
|
Verified
8.6
84
8.4
298
|
Verified
8.2
83
8.9
302
|
Verified
8.7
83
7.5
174
7.7
79
Platform
8.6
292
|
Verified
8.5
84
8.9
318
|
Verified
8.7
85
8.5
222
|
Verified
8.7
83
8.8
310
|
Verified
8.5
83
8.8
322
|
Verified
8.3
84
8.8
325
|
Verified
8.5
85
9.0
312
|
Verified
8.7
83
9.3
299
|
Verified
9.0
81
9.2
325
|
Verified
8.8
84
9.0
320
|
Verified
8.8
85
Generative AI
7.7
127
8.1
54
7.9
125
8.2
54
Agentic AI - Customer Success
8.5
11
8.8
12
8.8
11
Not enough data
9.0
12
9.7
12
8.9
11
Not enough data
8.5
11
8.5
12
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
9.3
5
Not enough data
8.3
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.5
8
Not enough data
8.5
8
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
Intelligence
7.1
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
Sales Team
8.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.3
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.5
12
Not enough data
9.4
12
Not enough data
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Platform Basics
9.4
16
Not enough data
8.7
17
Not enough data
Platform Data
8.4
16
Not enough data
8.4
16
Not enough data
8.8
17
Not enough data
9.0
16
Not enough data
Platform Additional Functionality
8.4
15
Not enough data
8.9
14
Not enough data
9.0
14
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.8
8
Not enough data
9.4
8
Not enough data
8.8
7
Not enough data
6.7
7
Not enough data
Customization
8.6
6
Not enough data
7.5
6
Not enough data
8.7
5
Not enough data
8.3
6
Not enough data
Generative AI
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
8.8
20
Not enough data
8.6
20
Not enough data
8.9
20
Not enough data
Project Tracking
7.5
19
Not enough data
7.7
18
Not enough data
8.0
19
Not enough data
9.0
19
Not enough data
8.3
18
Not enough data
Customer Engagement
8.3
18
Not enough data
8.3
18
Not enough data
8.0
18
Not enough data
8.1
18
Not enough data
8.3
18
Not enough data
Categories
Categories
Shared Categories
Custify and Velaris are categorized as Customer Success
Unique Categories
Velaris has no unique categories
Reviews
Reviewers' Company Size
Custify
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Velaris
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
47.4%
Information Technology and Services
15.0%
Marketing and Advertising
10.2%
Events Services
1.7%
Internet
1.5%
Other
24.1%
Computer Software
25.2%
Information Technology and Services
19.6%
Marketing and Advertising
12.1%
Logistics and Supply Chain
5.6%
Mental Health Care
2.8%
Other
34.6%
Discussions
Where is my data stored?
1 Comment
PW
Your data is stored in a data center either within the European Union or in the US, depending on your preference. Read more
How do we get started?
1 Comment
PW
Simply head to http://custify.com and subscribe for a demoRead more
Can I send unlimited customer data into Custify?
1 Comment
PW
Data storage and data retention depends on the plan that you choose. Read more
Velaris has no discussions with answers
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