Velaris is the intelligent Customer Success Platform for high-impact Customer Success at scale.
Velaris gives Customer Success teams real-time visibility into every account. Health scores, product usage, and customer engagement data are consolidated from the tools you already use, so teams no longer have to chase information across different systems. With over 70 native integrations, Velaris makes it simple to bring everything together in one place.
The platform uses AI-enriched signals to predict outcomes with accuracy. By surfacing early signs of churn or expansion potential, teams can act before it’s too late.
Manual updates, follow-ups, and repetitive workflows can all be automated using Velaris. This frees up time for teams to focus on building stronger relationships and delivering value.
To support execution, Velaris includes structured processes and playbooks that guide teams through key customer moments—from onboarding to renewals. Having best practices embedded into the platform helps ensure that customer-facing actions are repeatable and scalable.
Beyond the technology, Velaris offers white-glove support for every customer. Teams get hands-on onboarding, proactive guidance, and responsive help whenever they need it. This ensures that the platform not only fits into existing operations but continues to evolve with them.
Velaris is built to help Customer Success teams see clearly, act decisively, and scale effectively, with both the technology and the support to back them up.