# Top 10 Velaris Alternatives & Competitors **Average Rating:** 4.5/5 **Total Number of Reviews:** 126 Velaris is not the only option for Customer Success Software. Explore other competing options and alternatives. Customer Success Software is a widely used technology, and many people are seeking easily administered, sophisticated software solutions with playbooks, custom triggers, and surveys. Other important factors to consider when researching alternatives to Velaris include features and tasks. The best overall Velaris alternative is ChurnZero. Other similar apps like Velaris are Vitally, Totango, Custify, and Planhat. Velaris alternatives can be found in [Customer Success Software](https://www.g2.com/categories/customer-success) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i). ## Best Paid & Free Alternatives to Velaris - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Vitally](https://www.g2.com/products/vitally/reviews) - [Totango](https://www.g2.com/products/totango/reviews) - [Custify](https://www.g2.com/products/custify/reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) - [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Aviso](https://www.g2.com/products/aviso/reviews) ## Top 10 Alternatives to Velaris Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Velaris stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Logistics and Supply Chain, and Leisure, Travel & Tourism, and find the best product for your business. ### 1. [ChurnZero](https://www.g2.com/products/churnzero/reviews) By ChurnZero **Average Rating:** 4.7/5 **Total Reviews:** 1,616 ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Reviewers say compared to Velaris, ChurnZero is: - Slower to reach roi - Better at meeting requirements - Easier to do business with Categories in common with Velaris: [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [Velaris vs ChurnZero](https://www.g2.com/compare/churnzero-vs-velaris) **Compare ChurnZero with other alternatives:** - [ChurnZero vs Vitally](https://www.g2.com/compare/churnzero-vs-vitally) - [ChurnZero vs Totango](https://www.g2.com/compare/churnzero-vs-totango) - [ChurnZero vs Custify](https://www.g2.com/compare/churnzero-vs-custify) - [ChurnZero vs Planhat](https://www.g2.com/compare/churnzero-vs-planhat) - [ChurnZero vs Gainsight Customer Success](https://www.g2.com/compare/churnzero-vs-gainsight-customer-success) - [ChurnZero vs ClientSuccess](https://www.g2.com/compare/churnzero-vs-clientsuccess) - [ChurnZero vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-churnzero) - [ChurnZero vs HubSpot Service Hub](https://www.g2.com/compare/churnzero-vs-hubspot-service-hub) - [ChurnZero vs Aviso](https://www.g2.com/compare/aviso-vs-churnzero) ### 2. [Vitally](https://www.g2.com/products/vitally/reviews) By Vitally **Average Rating:** 4.5/5 **Total Reviews:** 708 Vitally helps your B2B company ensure the right customers continuously use your product in the right way. Reviewers say compared to Velaris, Vitally is: - Better at meeting requirements Categories in common with Velaris: [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [Velaris vs Vitally](https://www.g2.com/compare/velaris-vs-vitally) **Compare Vitally with other alternatives:** - [Vitally vs ChurnZero](https://www.g2.com/compare/churnzero-vs-vitally) - [Vitally vs Totango](https://www.g2.com/compare/totango-vs-vitally) - [Vitally vs Custify](https://www.g2.com/compare/custify-vs-vitally) - [Vitally vs Planhat](https://www.g2.com/compare/planhat-vs-vitally) - [Vitally vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-vitally) - [Vitally vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-vitally) - [Vitally vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-vitally) - [Vitally vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-vitally) - [Vitally vs Aviso](https://www.g2.com/compare/aviso-vs-vitally) ### 3. [Totango](https://www.g2.com/products/totango/reviews) By Totango **Average Rating:** 4.3/5 **Total Reviews:** 1,150 Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement. Reviewers say compared to Velaris, Totango is: - Slower to reach roi Categories in common with Velaris: [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [Velaris vs Totango](https://www.g2.com/compare/totango-vs-velaris) **Compare Totango with other alternatives:** - [Totango vs ChurnZero](https://www.g2.com/compare/churnzero-vs-totango) - [Totango vs Vitally](https://www.g2.com/compare/totango-vs-vitally) - [Totango vs Custify](https://www.g2.com/compare/custify-vs-totango) - [Totango vs Planhat](https://www.g2.com/compare/planhat-vs-totango) - [Totango vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-totango) - [Totango vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-totango) - [Totango vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-totango) - [Totango vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-totango) - [Totango vs Aviso](https://www.g2.com/compare/aviso-vs-totango) ### 4. [Custify](https://www.g2.com/products/custify/reviews) By Custify **Average Rating:** 4.7/5 **Total Reviews:** 530 Next-Generation Customer Success Software For B2B SaaS Reviewers say compared to Velaris, Custify is: - Slower to reach roi - Easier to set up - More usable Categories in common with Velaris: [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [Velaris vs Custify](https://www.g2.com/compare/custify-vs-velaris) **Compare Custify with other alternatives:** - [Custify vs ChurnZero](https://www.g2.com/compare/churnzero-vs-custify) - [Custify vs Vitally](https://www.g2.com/compare/custify-vs-vitally) - [Custify vs Totango](https://www.g2.com/compare/custify-vs-totango) - [Custify vs Planhat](https://www.g2.com/compare/custify-vs-planhat) - [Custify vs Gainsight Customer Success](https://www.g2.com/compare/custify-vs-gainsight-customer-success) - [Custify vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-custify) - [Custify vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-custify) - [Custify vs HubSpot Service Hub](https://www.g2.com/compare/custify-vs-hubspot-service-hub) - [Custify vs Aviso](https://www.g2.com/compare/aviso-vs-custify) ### 5. [Planhat](https://www.g2.com/products/planhat/reviews) By Planhat **Average Rating:** 4.5/5 **Total Reviews:** 958 Connect customer data, get actionable insights and drive customer actions. Planhat is a beautiful and intuitive Customer Success Software for SaaS. Reviewers say compared to Velaris, Planhat is: - Slower to reach roi Categories in common with Velaris: [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [Velaris vs Planhat](https://www.g2.com/compare/planhat-vs-velaris) **Compare Planhat with other alternatives:** - [Planhat vs ChurnZero](https://www.g2.com/compare/churnzero-vs-planhat) - [Planhat vs Vitally](https://www.g2.com/compare/planhat-vs-vitally) - [Planhat vs Totango](https://www.g2.com/compare/planhat-vs-totango) - [Planhat vs Custify](https://www.g2.com/compare/custify-vs-planhat) - [Planhat vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-planhat) - [Planhat vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-planhat) - [Planhat vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-planhat) - [Planhat vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-planhat) - [Planhat vs Aviso](https://www.g2.com/compare/aviso-vs-planhat) ### 6. [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) By Gainsight Inc. **Average Rating:** 4.5/5 **Total Reviews:** 1,762 Gainsight CS is a complete Customer Success Platform. Reviewers say compared to Velaris, Gainsight Customer Success is: - Slower to reach roi Categories in common with Velaris: [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [Velaris vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-velaris) **Compare Gainsight Customer Success with other alternatives:** - [Gainsight Customer Success vs ChurnZero](https://www.g2.com/compare/churnzero-vs-gainsight-customer-success) - [Gainsight Customer Success vs Vitally](https://www.g2.com/compare/gainsight-customer-success-vs-vitally) - [Gainsight Customer Success vs Totango](https://www.g2.com/compare/gainsight-customer-success-vs-totango) - [Gainsight Customer Success vs Custify](https://www.g2.com/compare/custify-vs-gainsight-customer-success) - [Gainsight Customer Success vs Planhat](https://www.g2.com/compare/gainsight-customer-success-vs-planhat) - [Gainsight Customer Success vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-gainsight-customer-success) - [Gainsight Customer Success vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-gainsight-customer-success) - [Gainsight Customer Success vs HubSpot Service Hub](https://www.g2.com/compare/gainsight-customer-success-vs-hubspot-service-hub) - [Gainsight Customer Success vs Aviso](https://www.g2.com/compare/aviso-vs-gainsight-customer-success) ### 7. [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) By ClientSuccess **Average Rating:** 4.4/5 **Total Reviews:** 424 ClientSuccess is revolutionizing SaaS management, growth, and retention with it's Customer Success Management Platform Reviewers say compared to Velaris, ClientSuccess is: - Slower to reach roi - More usable - Easier to set up Categories in common with Velaris: [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [Velaris vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-velaris) **Compare ClientSuccess with other alternatives:** - [ClientSuccess vs ChurnZero](https://www.g2.com/compare/churnzero-vs-clientsuccess) - [ClientSuccess vs Vitally](https://www.g2.com/compare/clientsuccess-vs-vitally) - [ClientSuccess vs Totango](https://www.g2.com/compare/clientsuccess-vs-totango) - [ClientSuccess vs Custify](https://www.g2.com/compare/clientsuccess-vs-custify) - [ClientSuccess vs Planhat](https://www.g2.com/compare/clientsuccess-vs-planhat) - [ClientSuccess vs Gainsight Customer Success](https://www.g2.com/compare/clientsuccess-vs-gainsight-customer-success) - [ClientSuccess vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-clientsuccess) - [ClientSuccess vs HubSpot Service Hub](https://www.g2.com/compare/clientsuccess-vs-hubspot-service-hub) - [ClientSuccess vs Aviso](https://www.g2.com/compare/aviso-vs-clientsuccess) ### 8. [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) By Totango **Average Rating:** 4.5/5 **Total Reviews:** 660 Catalyst is a powerful and intuitive Customer Growth Platform that empowers teams to drive revenue growth by centralizing siloed customer data, delivering clear insights into customer health, and aligning actions with customer objectives. Reviewers say compared to Velaris, Catalyst is: - Slower to reach roi - Easier to set up - More usable Categories in common with Velaris: [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [Velaris vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-velaris) **Compare Catalyst with other alternatives:** - [Catalyst vs ChurnZero](https://www.g2.com/compare/totango-catalyst-vs-churnzero) - [Catalyst vs Vitally](https://www.g2.com/compare/totango-catalyst-vs-vitally) - [Catalyst vs Totango](https://www.g2.com/compare/totango-catalyst-vs-totango) - [Catalyst vs Custify](https://www.g2.com/compare/totango-catalyst-vs-custify) - [Catalyst vs Planhat](https://www.g2.com/compare/totango-catalyst-vs-planhat) - [Catalyst vs Gainsight Customer Success](https://www.g2.com/compare/totango-catalyst-vs-gainsight-customer-success) - [Catalyst vs ClientSuccess](https://www.g2.com/compare/totango-catalyst-vs-clientsuccess) - [Catalyst vs HubSpot Service Hub](https://www.g2.com/compare/totango-catalyst-vs-hubspot-service-hub) - [Catalyst vs Aviso](https://www.g2.com/compare/aviso-vs-totango-catalyst) ### 9. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) By HubSpot **Average Rating:** 4.4/5 **Total Reviews:** 2,924 Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. Reviewers say compared to Velaris, HubSpot Service Hub is: - Slower to reach roi - Easier to set up Categories in common with Velaris: [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [Velaris vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-velaris) **Compare HubSpot Service Hub with other alternatives:** - [HubSpot Service Hub vs ChurnZero](https://www.g2.com/compare/churnzero-vs-hubspot-service-hub) - [HubSpot Service Hub vs Vitally](https://www.g2.com/compare/hubspot-service-hub-vs-vitally) - [HubSpot Service Hub vs Totango](https://www.g2.com/compare/hubspot-service-hub-vs-totango) - [HubSpot Service Hub vs Custify](https://www.g2.com/compare/custify-vs-hubspot-service-hub) - [HubSpot Service Hub vs Planhat](https://www.g2.com/compare/hubspot-service-hub-vs-planhat) - [HubSpot Service Hub vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-hubspot-service-hub) - [HubSpot Service Hub vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-hubspot-service-hub) - [HubSpot Service Hub vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-hubspot-service-hub) - [HubSpot Service Hub vs Aviso](https://www.g2.com/compare/aviso-vs-hubspot-service-hub) ### 10. [Aviso](https://www.g2.com/products/aviso/reviews) By Aviso, Inc. **Average Rating:** 4.3/5 **Total Reviews:** 990 Aviso helps sales teams close more deals and forecast more accurately with highly accurate AI-powered WinScores and actionable Opportunity Insights. Reviewers say compared to Velaris, Aviso is: - Slower to reach roi - Easier to set up Categories in common with Velaris: [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [Velaris vs Aviso](https://www.g2.com/compare/aviso-vs-velaris) **Compare Aviso with other alternatives:** - [Aviso vs ChurnZero](https://www.g2.com/compare/aviso-vs-churnzero) - [Aviso vs Vitally](https://www.g2.com/compare/aviso-vs-vitally) - [Aviso vs Totango](https://www.g2.com/compare/aviso-vs-totango) - [Aviso vs Custify](https://www.g2.com/compare/aviso-vs-custify) - [Aviso vs Planhat](https://www.g2.com/compare/aviso-vs-planhat) - [Aviso vs Gainsight Customer Success](https://www.g2.com/compare/aviso-vs-gainsight-customer-success) - [Aviso vs ClientSuccess](https://www.g2.com/compare/aviso-vs-clientsuccess) - [Aviso vs Catalyst](https://www.g2.com/compare/aviso-vs-totango-catalyst) - [Aviso vs HubSpot Service Hub](https://www.g2.com/compare/aviso-vs-hubspot-service-hub) --- ## Velaris Alternatives FAQs ### What are the best alternatives to Velaris in 2026? According to G2 data, the best alternatives to Velaris in the Customer Success category are [ChurnZero](https://www.g2.com/products/churnzero/reviews) (4.7/5 stars, 1595 reviews), [Totango](https://www.g2.com/products/totango/reviews) (4.3/5 stars, 1150 reviews), [Vitally](https://www.g2.com/products/vitally/reviews) (4.5/5 stars, 698 reviews), and [Planhat](https://www.g2.com/products/planhat/reviews) (4.5/5 stars, 926 reviews). These platforms have larger review volumes and strong ratings, reflecting broad adoption and user satisfaction. ### What features do alternatives offer that Velaris does not? Velaris users report limitations including lack of call logging, limited customization options, slower performance, and challenges with exporting and sharing success plans externally. Some users also note a steep learning curve and occasional UI bugs. ### Which Customer Success tools do reviewers recommend instead of Velaris? Reviewers recommend [ChurnZero](https://www.g2.com/products/churnzero/reviews) for its superior customer support, ease of use, automation, and comprehensive integrations, with 165 mentions of ease of use and 78 of customer support. [Totango](https://www.g2.com/products/totango/reviews) is favored for its intuitive interface, robust automation (79 mentions), and strong customization (97 mentions). [Vitally](https://www.g2.com/products/vitally/reviews) is praised for its AI Copilot, customization, and ease of implementation. [Planhat](https://www.g2.com/products/planhat/reviews) stands out for its flexibility, automation, and strong integration capabilities. These tools are recommended for their ability to address Velaris’s limitations in customization, automation, and user experience, making them preferred choices for Customer Success teams seeking scalable, efficient solutions. ### How does Velaris compare to ChurnZero? According to G2 data, [Velaris](https://www.g2.com/products/velaris/reviews) holds an average rating of 4.5/5 from 125 reviews, while [ChurnZero](https://www.g2.com/products/churnzero/reviews) has a higher average rating of 4.7/5 from 1,595 reviews. In dimension scores, ChurnZero leads Velaris by 0.3 points in Better at Meeting Requirements (9.0 vs 8.7) and by 0.4 points in Easier to Do Business With (9.6 vs 9.4). Velaris leads ChurnZero by 0.5 points in Easier to Admin (9.0 vs 8.5) and by 0.1 points in More Usable (8.6 vs 8.5). Both products tie at 9.5 in Better at Support, while Velaris has a slight 0.1-point advantage in Easier to Set Up (8.1 vs 8.0). Sentiment analysis reveals that ChurnZero has 165 mentions of Ease of Use, 110 mentions of Helpfulness, and 96 mentions of Automation, compared to Velaris's 7 mentions of Automation and 7 mentions of Ease of Use. ChurnZero also has significantly more mentions of Reporting (56 vs 3) and Customization (63 vs 1). Velaris is praised for its AI Integration (4 mentions) and Centralized Information (4 mentions), while ChurnZero is noted for Health Scoring (45 mentions) and Dashboards (43 mentions). Both products receive positive feedback on Customer Support (78 mentions for ChurnZero, 5 for Velaris). Overall, [ChurnZero](https://www.g2.com/products/churnzero/reviews) is favored for its broader user base, higher average rating, extensive automation, and customization capabilities, while [Velaris](https://www.g2.com/products/velaris/reviews) is recognized for easier administration and AI-driven insights, with strong customer support and integration capabilities. ### Why do users choose ChurnZero over Velaris? Users choose [ChurnZero](https://www.g2.com/products/churnzero/reviews) over [Velaris](https://www.g2.com/products/velaris/reviews) primarily for its higher overall satisfaction reflected in a 4.7-star average rating across 1,595 reviews compared to Velaris's 4.5-star rating from 125 reviews. ChurnZero's strengths lie in its extensive ease of use (165 mentions), helpfulness (110 mentions), and automation features (96 mentions), which streamline customer success workflows effectively. Its robust customization options (63 mentions) and advanced reporting capabilities (56 mentions) allow users to tailor the platform to their specific needs, enhancing operational efficiency. Additionally, ChurnZero offers superior health scoring (45 mentions) and dashboard functionalities (43 mentions), enabling proactive customer management and insightful analytics. The platform's integration with multiple systems and strong customer support (78 mentions) further contribute to its appeal. Users also appreciate ChurnZero's ability to centralize customer data and automate communications, which reduces manual workload and improves engagement. These factors, combined with ChurnZero's slightly higher scores in meeting requirements and ease of doing business with, make it the preferred choice for organizations seeking a comprehensive, scalable, and user-friendly customer success platform according to G2 data. ## Explore Articles - [What are the most reliable and stable Google Workspace academic solutions based on verified customer reviews from established enterprises?](https://www.g2.com/discussions/what-are-the-most-reliable-and-stable-google-workspace-academic-solutions-based-on-verified-customer-reviews-from-established-enterprises) - [Which education HR systems have documented ease of setup for institutions completing implementations in under six months?](https://www.g2.com/discussions/which-education-hr-systems-have-documented-ease-of-setup-for-institutions-completing-implementations-in-under-six-months) - [Best workforce software for productivity tracking](https://www.g2.com/discussions/best-workforce-software-for-productivity-tracking) - [Travel Management Platforms](https://www.g2.com/discussions/what-do-you-think-of-these-travel-management-platforms) - [Which museum management solutions do teams actually adopt and continue using long-term?](https://www.g2.com/discussions/which-museum-management-solutions-do-teams-actually-adopt-and-continue-using-long-term) - [Which golf platforms have the highest user satisfaction ratings and strongest team adoption across organizations?](https://www.g2.com/discussions/which-golf-platforms-have-the-highest-user-satisfaction-ratings-and-strongest-team-adoption-across-organizations) ## Spotlight Categories - [Demo Automation Software](https://www.g2.com/categories/demo-automation) - [E-Signature Software](https://www.g2.com/categories/e-signature) - [Contact Center Software](https://www.g2.com/categories/contact-center)