# CRMNEXT vs Oracle Siebel Comparison | | CRMNEXT | Oracle Siebel | |---|---|---| | **Star Rating** | 4.2 out of 5 | 3.5 out of 5 | | **Total Reviews** | 20 | 466 | | **Largest Market Segment** | Enterprise (70.0% of reviews) | Enterprise (61.3% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### CRMNEXT **Not enough data** ### Oracle Siebel Pros: - Ease of Use (6 reviews) - Easy Setup (4 reviews) Cons: - Learning Curve (3 reviews) - Connectivity Issues (2 reviews) --- ## Ratings Comparison | Rating | CRMNEXT | Oracle Siebel | |---|---|---| | **Meets Requirements** | 8.1 (19 reviews) | 7.7 (349 reviews) | | **Ease of Use** | 8.5 (19 reviews) | 6.8 (353 reviews) | | **Ease of Setup** | 7.7 (11 reviews) | 6.5 (111 reviews) | | **Ease of Admin** | 7.9 (11 reviews) | 6.7 (99 reviews) | | **Quality of Support** | 7.8 (19 reviews) | 7.2 (311 reviews) | | **Has the product been a good partner in doing business?** | 7.9 (11 reviews) | 7.2 (96 reviews) | | **Product Direction (% positive)** | 8.7 (18 reviews) | 5.0 (342 reviews) | --- ## Pricing ### CRMNEXT #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Oracle Siebel #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **CRMNEXT** | N/A | N/A | | **Oracle Siebel** | 7.7/10 | 322 | #### Sales Force Automation | Feature | CRMNEXT | Oracle Siebel | |---|---|---| | **Contact & Account Management** | Not enough data | 7.6 (229 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | Not enough data | 7.4 (166 reviews) ✓ Verified | | **Opportunity & Pipeline Mgmt.** | Not enough data | 7.3 (207 reviews) ✓ Verified | | **Task / Activity Management** | Not enough data | 7.5 (238 reviews) ✓ Verified | | **Territory & Quota Management** | Not enough data | 7.4 (179 reviews) ✓ Verified | | **Desktop Integration** | Not enough data | 7.4 (200 reviews) ✓ Verified | | **Product & Price List Management** | Not enough data | 7.3 (188 reviews) ✓ Verified | | **Quote & Order Management** | Not enough data | 7.6 (190 reviews) ✓ Verified | | **Customer Contract Management** | Not enough data | 7.6 (197 reviews) ✓ Verified | #### Marketing Automation | Feature | CRMNEXT | Oracle Siebel | |---|---|---| | **Email Marketing** | Not enough data | 7.3 (159 reviews) ✓ Verified | | **Campaign Management** | Not enough data | 7.5 (165 reviews) ✓ Verified | | **Lead Management** | Not enough data | 7.4 (170 reviews) ✓ Verified | | **Marketing ROI Analytics** | Not enough data | 7.6 (142 reviews) ✓ Verified | #### Customer Support | Feature | CRMNEXT | Oracle Siebel | |---|---|---| | **Case Management** | Not enough data | 7.9 (180 reviews) ✓ Verified | | **Customer Support Portal** | Not enough data | 7.6 (182 reviews) ✓ Verified | | **Knowledge Base** | Not enough data | 7.6 (180 reviews) ✓ Verified | | **Call Center Features** | Not enough data | 7.8 (168 reviews) ✓ Verified | | **Support Analytics** | Not enough data | 7.7 (168 reviews) ✓ Verified | #### Reporting & Analytics | Feature | CRMNEXT | Oracle Siebel | |---|---|---| | **Reporting** | Not enough data | 7.7 (209 reviews) ✓ Verified | | **Dashboards** | Not enough data | 7.5 (210 reviews) ✓ Verified | | **Forecasting** | Not enough data | 7.5 (178 reviews) ✓ Verified | #### Mobile & Social | Feature | CRMNEXT | Oracle Siebel | |---|---|---| | **Social Collaboration Features** | Not enough data | 7.2 (133 reviews) ✓ Verified | | **Social Network Integration** | Not enough data | 7.3 (125 reviews) ✓ Verified | | **Mobile User Support** | Not enough data | 7.4 (126 reviews) ✓ Verified | #### Platform | Feature | CRMNEXT | Oracle Siebel | |---|---|---| | **Customization** | Not enough data | 7.3 (64 reviews) ✓ Verified | | **Workflow Capability** | Not enough data | 7.8 (70 reviews) ✓ Verified | | **User, Role, and Access Management** | Not enough data | 8.0 (66 reviews) ✓ Verified | | **Internationalization** | Not enough data | 7.8 (55 reviews) ✓ Verified | | **Sandbox / Test Environments** | Not enough data | 7.6 (60 reviews) ✓ Verified | | **Document & Content Mgmt.** | Not enough data | 7.4 (56 reviews) ✓ Verified | | **Performance and Reliability** | Not enough data | 7.3 (61 reviews) ✓ Verified | | **Output Document Generation** | Not enough data | 7.3 (61 reviews) ✓ Verified | #### Integration | Feature | CRMNEXT | Oracle Siebel | |---|---|---| | **Data Import & Export Tools** | Not enough data | 7.6 (73 reviews) ✓ Verified | | **Integration APIs** | Not enough data | 8.0 (58 reviews) ✓ Verified | | **Breadth of Partner Applications** | Not enough data | 7.6 (55 reviews) ✓ Verified | #### Generative AI | Feature | CRMNEXT | Oracle Siebel | |---|---|---| | **AI Text Generation** | Not enough data | 7.2 (12 reviews) | #### Agentic AI - CRM | Feature | CRMNEXT | Oracle Siebel | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.5 (6 reviews) | | **Multi-step Planning** | Not enough data | 8.8 (8 reviews) | | **Cross-system Integration** | Not enough data | 9.0 (8 reviews) | | **Adaptive Learning** | Not enough data | 8.1 (6 reviews) | | **Natural Language Interaction** | Not enough data | 8.0 (5 reviews) | | **Proactive Assistance** | Not enough data | 8.3 (6 reviews) | | **Decision Making** | Not enough data | 8.6 (6 reviews) | ### Financial Services CRM | Product | Score | Reviews | |---|---|---| | **CRMNEXT** | 8.4/10 | 16 | | **Oracle Siebel** | N/A | N/A | #### Content | Feature | CRMNEXT | Oracle Siebel | |---|---|---| | **Automation** | 8.3 (12 reviews) | Not enough data | #### Platform Additional Functionality | Feature | CRMNEXT | Oracle Siebel | |---|---|---| | **Pre-Built Connectors** | 8.8 (12 reviews) | Not enough data | | **Dashboard** | 7.8 (13 reviews) | Not enough data | | **Cloud** | 8.3 (7 reviews) | Not enough data | | **Mobility** | 7.9 (11 reviews) | Not enough data | | **Messaging** | 9.0 (7 reviews) | Not enough data | #### Platform Reporting and Analytics | Feature | CRMNEXT | Oracle Siebel | |---|---|---| | **Reporting** | 7.6 (12 reviews) | Not enough data | | **Forecasting** | 9.3 (5 reviews) | Not enough data | #### Customer Support | Feature | CRMNEXT | Oracle Siebel | |---|---|---| | **Case Management** | 8.5 (14 reviews) | Not enough data | | **Customer Support Portal** | 7.7 (8 reviews) | Not enough data | | **Knowledge Base** | 8.3 (6 reviews) | Not enough data | | **Support Analytics** | 6.3 (9 reviews) | Not enough data | #### Marketing Automation | Feature | CRMNEXT | Oracle Siebel | |---|---|---| | **Campaign Management** | 9.1 (9 reviews) | Not enough data | | **Lead Management** | 9.0 (10 reviews) | Not enough data | | **Marketing Analytics** | 9.0 (7 reviews) | Not enough data | #### Sales Force Automation | Feature | CRMNEXT | Oracle Siebel | |---|---|---| | **Pipeline Management** | 8.7 (9 reviews) | Not enough data | | **Task Management** | 8.7 (9 reviews) | Not enough data | | **Product and Price List Management** | 9.7 (5 reviews) | Not enough data | | **Quote and Order Management** | Not enough data | Not enough data | | **Contract Management** | Not enough data | Not enough data | #### Agentic AI - Financial Services CRM | Feature | CRMNEXT | Oracle Siebel | |---|---|---| | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Unique to CRMNEXT (1):** [Financial Services CRM Software](https://www.g2.com/categories/financial-services-crm) **Unique to Oracle Siebel (1):** [CRM Software](https://www.g2.com/categories/crm) --- ## Reviewer Demographics ### By Company Size | Segment | CRMNEXT | Oracle Siebel | |---|---|---| | **Small-Business** | 0% | 13.2% | | **Mid-Market** | 30.0% | 25.5% | | **Enterprise** | 70.0% | 61.3% | ### By Industry #### CRMNEXT - **Insurance:** 35.0% - **Banking:** 30.0% - **Financial Services:** 10.0% - **Professional Training & Coaching:** 5.0% - **Medical Devices:** 5.0% - **Mechanical or Industrial Engineering:** 5.0% - **Internet:** 5.0% - **Computer Software:** 5.0% #### Oracle Siebel - **Information Technology and Services:** 13.2% - **Telecommunications:** 8.6% - **Computer Software:** 8.6% - **Financial Services:** 5.6% - **Retail:** 4.7% - **Hospital & Health Care:** 3.4% - **Banking:** 2.9% - **Internet:** 2.5% - **Marketing and Advertising:** 2.5% - **Medical Devices:** 2.5% - **Other:** 45.6% --- ## Alternatives ### Alternatives to CRMNEXT - [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (673 reviews) - [Agentforce Financial Services (formerly Salesforce Financial Services Cloud)](https://www.g2.com/products/agentforce-financial-services-formerly-salesforce-financial-services-cloud/reviews) — 4.3/5 stars (226 reviews) - [Redtail Technology](https://www.g2.com/products/redtail-technology/reviews) — 4.3/5 stars (268 reviews) - [Total Expert](https://www.g2.com/products/total-expert/reviews) — 4.5/5 stars (156 reviews) - [Wealthbox CRM](https://www.g2.com/products/wealthbox-crm/reviews) — 4.6/5 stars (109 reviews) - [Merchant Central by NMI](https://www.g2.com/products/merchant-central-by-nmi/reviews) — 4.6/5 stars (100 reviews) - [Practifi](https://www.g2.com/products/practifi/reviews) — 4.3/5 stars (79 reviews) - [vcita](https://www.g2.com/products/vcita/reviews) — 4.5/5 stars (81 reviews) - [Affinity](https://www.g2.com/products/affinity/reviews) — 4.4/5 stars (72 reviews) - [Irwin](https://www.g2.com/products/irwin/reviews) — 4.5/5 stars (57 reviews) ### Alternatives to Oracle Siebel - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25835 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13848 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2932 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1619 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1000 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (574 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3074 reviews) - [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (673 reviews) --- ## Top Discussions ### CRMNEXT - Title: [What is a CRM tool?](https://www.g2.com/discussions/crmnext-what-is-a-crm-tool) — 2 comments > **Top comment:** "CRM is basically customer relationship management and it helps the organization in maintaining a single source of customer information. There are different..." - Title: [What is the best way to integrate systems without adding more layers](https://www.g2.com/discussions/30548-what-is-the-best-way-to-integrate-systems-without-adding-more-layers) — 1 comment > **Top comment:** "Hey Sachin! We integrate directly into the core which allows us to not add extra layers but a single layer where all systems can speak to one another. Our..." ### Oracle Siebel - Title: [What language is Siebel written in?](https://www.g2.com/discussions/14743-what-language-is-siebel-written-in) — 3 comments, 2 upvotes > **Top comment:** "JavaScript" - Title: [What is Oracle Siebel used for?](https://www.g2.com/discussions/what-is-oracle-siebel-used-for) — 1 comment > **Top comment:** "Oracle Siebel is a Customer Relationship Management applications to maintain the customer contacts, create the work orders, prepare the quotations, and we..." - Title: [What's the best way to practice the navigation in the software?](https://www.g2.com/discussions/what-s-the-best-way-to-practice-the-navigation-in-the-software) — 1 comment, 1 upvote > **Top comment:** "Honestly just by clicking around and getting familiar with using the breadcrumbs at the top when available. My company emphasized being unable to use the..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crmnext-vs-oracle-siebel)