Customer care advisor

What's the best way to practice the navigation in the software?

I'm quite new using the software and i'd like some advice to be able to use it better and faster

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Store Manager at Sleep Number by Select Comfort
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Honestly just by clicking around and getting familiar with using the breadcrumbs at the top when available. My company emphasized being unable to use the back button in the browser because Seibel would seize up with that. So I learned all the breadcrumbs to avoid using the back button and that made it easier/faster in the long scheme of things.

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