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At a Glance
Market Segments
Mid-Market (60.0% of reviews)
Small-Business (95.8% of reviews)
Entry-Level Pricing
$6.00 1 Agent Per Month
$97.00 Per Month
CRM and Kanban
Star Rating
(15)4.6 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Pros & Cons
Entry-Level Pricing
$6.00 1 Agent Per Month
Browse all 3 pricing plansHighLevel
Star Rating
(569)4.6 out of 5
Market Segments
Small-Business (95.8% of reviews)
Pros & Cons
Entry-Level Pricing
$97.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HighLevel excels in Email Marketing, particularly with features like Automated Email Responses and High-Volume Sending, achieving ratings of 9.7 and 9.4 respectively. In contrast, reviewers mention that CRM and Deals for Zendesk, while competent, lag behind in these areas with ratings of 8.6 and 8.5.
- Reviewers mention that HighLevel's Sales Force Automation capabilities, especially in Opportunity & Pipeline Management (rated 9.0), significantly outperform CRM and Deals for Zendesk, which only scores 7.3 in the same category. This indicates a stronger focus on sales processes in HighLevel.
- Users on G2 highlight that HighLevel offers superior Customer Support, with a quality rating of 8.0, while CRM and Deals for Zendesk shines with a higher rating of 9.4 in Customer Support Portal. This suggests that while HighLevel provides good support, Zendesk's dedicated support features are more robust.
- G2 users report that HighLevel's Lead Management features, particularly CRM Lead Integration (rated 9.0), are highly effective, whereas CRM and Deals for Zendesk's lead management capabilities, while solid, do not reach the same level of integration and effectiveness, scoring lower in Lead Scoring and Grading at 8.4.
- Reviewers mention that HighLevel's Customization options, particularly in Templates and Drag and Drop features, are rated at 8.7 and 9.2, respectively, allowing for a more tailored user experience. In comparison, CRM and Deals for Zendesk's customization features are rated lower, indicating less flexibility.
- Users say that HighLevel's Performance and Reliability is rated at 8.5, which is commendable, but CRM and Deals for Zendesk edges out with a score of 8.6, suggesting a slightly more reliable platform for users who prioritize uptime and performance consistency.
Pricing
Entry-Level Pricing
CRM and Kanban
CRM
$6.00
1 Agent Per Month
Perfect for sales teams
- A custom pipeline with up to 10 stages
- 5 custom fields
- Forecast view
HighLevel
Starter
$97.00
Per Month
All the tools you need to grow your businesses online with unlimited Users, unlimited Contacts, and a suite of AI tools!
- CRM
- Email & SMS Marketing
- Funnel & Website Builders
Free Trial
CRM and Kanban
Free Trial is available
HighLevel
Free Trial is available
Ratings
Meets Requirements
9.5
10
8.8
180
Ease of Use
9.0
10
7.8
516
Ease of Setup
Not enough data
7.4
307
Ease of Admin
Not enough data
8.1
131
Quality of Support
9.3
10
8.2
175
Has the product been a good partner in doing business?
Not enough data
8.7
125
Product Direction (% positive)
10.0
10
8.9
177
Features by Category
Sales Force Automation
7.9
8
8.7
106
7.1
8
Feature Not Available
7.3
8
9.0
110
8.3
8
8.3
106
7.1
8
7.5
83
Feature Not Available
8.8
96
7.3
8
8.3
82
7.1
8
7.9
80
Feature Not Available
8.1
86
Marketing Automation
8.1
8
8.9
104
8.1
7
9.1
102
8.6
7
9.0
105
8.6
7
8.3
96
Customer Support
8.7
9
8.0
91
9.4
9
Feature Not Available
9.1
9
Feature Not Available
8.9
9
8.2
94
8.7
9
8.2
90
Reporting & Analytics
8.3
9
8.3
94
8.9
9
8.3
102
8.3
9
Feature Not Available
Mobile & Social
7.8
9
8.1
88
7.3
8
8.3
101
8.3
7
7.8
89
Platform
7.3
8
8.6
104
7.3
8
8.9
102
7.5
8
8.6
97
8.3
7
8.0
85
8.6
7
Feature Not Available
8.6
7
8.3
81
7.7
8
8.5
98
Feature Not Available
7.8
82
Integration
8.3
9
8.5
85
7.4
9
8.2
91
Feature Not Available
8.1
78
Generative AI
Feature Not Available
8.3
60
Agentic AI - CRM
Not enough data
7.8
22
Not enough data
8.5
22
Not enough data
8.9
22
Not enough data
8.3
21
Not enough data
8.6
22
Not enough data
8.4
21
Not enough data
8.3
21
Email Marketing
Not enough data
8.9
90
Not enough data
8.7
86
Not enough data
8.4
83
Not enough data
8.7
88
Online Marketing
Not enough data
8.8
90
Not enough data
8.7
79
Not enough data
8.5
78
Not enough data
8.3
86
Not enough data
Feature Not Available
Lead Management
Not enough data
8.8
77
Not enough data
8.5
69
Not enough data
8.7
75
Not enough data
8.3
74
Not enough data
8.7
82
Not enough data
8.1
74
Not enough data
8.8
77
Not enough data
9.1
81
Campaign Management
Not enough data
Feature Not Available
Not enough data
8.4
76
Not enough data
8.8
87
Not enough data
Feature Not Available
Social
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
76
Not enough data
Feature Not Available
Not enough data
8.5
78
Reporting & Analytics
Not enough data
8.8
86
Not enough data
8.5
79
Not enough data
8.4
78
Not enough data
8.4
76
Not enough data
Feature Not Available
Platform
Not enough data
8.6
82
Not enough data
8.8
84
Not enough data
8.7
83
Not enough data
8.0
63
Not enough data
Feature Not Available
Not enough data
8.5
74
Not enough data
Feature Not Available
Agentic AI - Marketing Automation
Not enough data
7.9
13
Not enough data
8.2
13
Not enough data
8.2
13
Not enough data
7.6
12
Not enough data
7.9
12
Not enough data
8.1
12
Integration
Not enough data
8.4
75
Not enough data
8.2
77
Not enough data
8.4
72
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
8.3
10
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
Not enough data
9.2
6
Not enough data
7.7
5
Not enough data
8.6
6
Not enough data
8.3
5
Channels
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
7.5
6
Not enough data
6.7
5
Customers
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
8.9
6
Agentic AI - Conversational Marketing
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
9.1
59
Not enough data
9.4
60
Not enough data
9.2
57
Not enough data
9.1
60
Not enough data
Feature Not Available
Not enough data
8.6
53
Not enough data
8.8
57
Not enough data
8.7
58
SMS Platform
Not enough data
8.8
57
Not enough data
9.2
62
Not enough data
9.1
62
Not enough data
7.1
47
Not enough data
8.1
46
Not enough data
8.6
55
Agentic AI - SMS Marketing
Not enough data
7.4
9
Not enough data
8.3
9
Not enough data
8.7
9
Not enough data
8.0
9
Not enough data
7.7
8
Not enough data
8.1
8
Channels
Not enough data
8.2
10
Not enough data
7.4
9
Not enough data
7.4
9
Design
Not enough data
8.3
9
Not enough data
7.5
10
Not enough data
9.0
10
Not enough data
8.0
9
Not enough data
9.3
9
Generative AI
Not enough data
8.2
10
Not enough data
8.1
9
Responses
Not enough data
9.2
8
Not enough data
9.4
8
Not enough data
7.5
8
Automation - AI Agents
Not enough data
8.8
8
Not enough data
9.2
8
Not enough data
9.2
8
Not enough data
8.5
8
Not enough data
9.2
8
Platform
Not enough data
8.8
8
Not enough data
9.2
8
Not enough data
9.2
8
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
8.3
8
Not enough data
8.3
8
Generative AI
Not enough data
8.5
8
Not enough data
8.5
8
Responses
Not enough data
9.5
7
Not enough data
7.3
5
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Platform
Not enough data
8.6
7
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Generative AI
Not enough data
8.6
7
Not enough data
8.3
6
Conversational Platform
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Support Automation
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Generative AI
Not enough data
9.7
6
Not enough data
9.7
6
Generative AI
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.6
6
Communication
Not enough data
9.3
7
Not enough data
8.1
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
7.2
6
Internal Use
Not enough data
8.3
10
Not enough data
7.2
6
Not enough data
7.8
6
Not enough data
9.2
6
Not enough data
7.3
5
Not enough data
9.3
7
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting
Not enough data
8.6
37
Not enough data
7.7
36
Not enough data
8.6
42
Media Monitoring
Not enough data
Feature Not Available
Not enough data
8.5
45
Not enough data
Feature Not Available
In-House Management
Not enough data
8.2
38
Not enough data
8.5
39
Generative AI
Not enough data
9.1
30
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
8.8
50
Not enough data
9.3
52
Not enough data
8.8
43
Not enough data
9.2
46
Growth
Not enough data
Feature Not Available
Not enough data
8.5
48
Not enough data
9.5
46
Not enough data
7.9
48
Not enough data
8.3
45
Content
Not enough data
9.1
50
Not enough data
8.8
47
Not enough data
8.9
45
Not enough data
8.5
39
Support
Not enough data
8.4
45
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CRM and Kanban and HighLevel are categorized as CRM
Unique Categories
CRM and Kanban is categorized as Help Desk
Reviews
Reviewers' Company Size
CRM and Kanban
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HighLevel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Logistics and Supply Chain
13.3%
Consumer Services
13.3%
Consulting
6.7%
Retail
6.7%
Other
33.3%
Marketing and Advertising
44.0%
Consulting
9.7%
Real Estate
5.1%
Professional Training & Coaching
4.4%
Health, Wellness and Fitness
4.4%
Other
32.3%
Alternatives
Discussions
CRM and Kanban has no discussions with answers
What is high level app?
2 Comments
MB
HighLevel as several mobile app options. You can contract with HighLevel to have them build your own branded app or you can use their Grey Labeled app called...Read more
Why less options for funnel and website section?
1 Comment
ST
Hey there!
Thank you for the question.
I am Head of Product Management at highLevel.
We would love to hear about more options that you want on...Read more
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