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Compare Creatio and Kommo 
Featured Products
At a Glance
Market Segments
Small-Business (44.0% of reviews)
Small-Business (81.3% of reviews)
Entry-Level Pricing
Starting at $25.00 1 user Per Month
$15.00
Creatio
Star Rating
(311)4.7 out of 5
Market Segments
Small-Business (44.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 user Per Month
Free Trial is available
Browse all 4 pricing plansKommo
Star Rating
(35)3.8 out of 5
Market Segments
Small-Business (81.3% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Creatio excels in user satisfaction, boasting a significantly higher overall rating compared to Kommo. Users appreciate its user-friendly interface and adaptability, with one reviewer noting how it met specific marketing needs without requiring complex workarounds.
- According to verified reviews, Creatio's implementation process is praised for its speed and ease, with users highlighting the intuitive onboarding wizard that simplifies setup. In contrast, while Kommo is noted for its ease of use, some users still find it less flexible in meeting unique business requirements.
- Users say that Creatio offers robust support, reflected in its high ratings for quality of assistance. Reviewers mention a responsive support team that helps resolve issues quickly, whereas Kommo's support, while decent, does not receive the same level of acclaim.
- Reviewers mention that Creatio's extensive features, such as lead management and campaign tracking, are particularly beneficial for small businesses looking to streamline their processes. Kommo, while versatile, is often seen as more basic in comparison, focusing on essential CRM functionalities.
- According to recent user feedback, Creatio's ability to adapt to various workflows is a standout feature, making it a preferred choice for teams with specific needs. Users have noted that they can easily customize workflows without extensive technical knowledge, a point where Kommo may fall short for more complex requirements.
- G2 reviewers highlight that while Kommo is recognized for its countless integrations and ease of navigation, it lacks the depth of features that Creatio provides. Users appreciate how everything is organized in Kommo, but many feel that Creatio's comprehensive toolset offers greater long-term value for growing businesses.
Pricing
Entry-Level Pricing
Creatio
Growth
Starting at $25.00
1 user Per Month
Provide automation to SMB clients
- No-code user interface designer
- Customization via scripts
- Unlimited number of records
Kommo
Basic
$15.00
Designed to boost the effectiveness of small sales teams
- Lead & Contact Management
- Custom sales pipeline(s)
- Lists & product catalogs
Free Trial
Creatio
Free Trial is available
Kommo
Free Trial is available
Ratings
Meets Requirements
9.1
222
7.9
28
Ease of Use
9.0
249
8.2
29
Ease of Setup
8.4
150
7.6
16
Ease of Admin
8.6
119
8.7
15
Quality of Support
9.1
220
8.3
26
Has the product been a good partner in doing business?
9.2
118
8.0
15
Product Direction (% positive)
9.2
207
7.8
27
Features by Category
Sales Force Automation
9.0
152
|
Verified
8.2
23
|
Verified
9.0
91
Feature Not Available
8.9
144
|
Verified
7.9
23
|
Verified
8.8
148
|
Verified
7.7
23
|
Verified
8.7
117
|
Verified
7.3
20
8.7
132
|
Verified
7.9
21
|
Verified
8.6
129
|
Verified
6.1
19
|
Verified
8.8
125
|
Verified
6.4
20
8.9
121
|
Verified
7.7
19
|
Verified
Marketing Automation
8.8
132
|
Verified
7.7
18
|
Verified
8.9
123
|
Verified
7.6
19
9.1
141
|
Verified
8.8
24
|
Verified
8.9
109
|
Verified
Feature Not Available
Customer Support
9.1
122
|
Verified
7.3
20
8.8
113
|
Verified
6.9
18
8.9
128
|
Verified
6.9
18
8.8
110
|
Verified
7.0
16
9.1
115
|
Verified
6.9
18
Reporting & Analytics
8.8
147
|
Verified
7.1
23
|
Verified
9.0
155
|
Verified
7.4
23
|
Verified
8.7
120
|
Verified
7.2
20
|
Verified
Mobile & Social
8.6
115
|
Verified
6.5
16
|
Verified
8.5
110
|
Verified
7.0
15
|
Verified
8.5
122
|
Verified
7.0
20
|
Verified
Platform
8.8
96
|
Verified
7.7
15
|
Verified
9.0
97
|
Verified
7.9
15
|
Verified
8.8
97
|
Verified
7.6
15
|
Verified
8.7
70
8.2
11
|
Verified
8.9
79
|
Verified
6.8
11
8.7
82
|
Verified
6.8
10
8.8
91
|
Verified
8.1
14
|
Verified
8.6
76
|
Verified
6.8
10
Integration
8.8
98
|
Verified
7.3
14
|
Verified
8.7
81
|
Verified
7.4
13
|
Verified
8.5
75
7.7
10
|
Verified
Generative AI
9.0
28
6.3
5
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retail Distributed Order Management SystemsHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Control
Not enough data
Not enough data
Not enough data
Not enough data
Omni-Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
9.2
22
Not enough data
8.9
22
Not enough data
8.9
19
Not enough data
9.1
24
Not enough data
Management
8.9
19
Not enough data
8.9
18
Not enough data
8.8
20
Not enough data
Generative AI
9.0
10
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
17
|
Verified
Not enough data
8.1
17
|
Verified
Not enough data
8.2
16
Not enough data
8.3
17
Not enough data
8.8
19
Not enough data
Generative AI
9.3
5
Not enough data
Functions
8.5
19
Not enough data
8.6
18
Not enough data
8.9
19
|
Verified
Not enough data
8.5
14
Not enough data
7.9
15
Not enough data
8.4
16
Not enough data
8.1
16
|
Verified
Not enough data
8.5
17
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
19
|
Verified
Not enough data
9.3
22
|
Verified
Not enough data
9.0
23
|
Verified
Not enough data
7.7
15
Not enough data
9.2
18
Not enough data
Digital Workflows
9.0
10
Not enough data
9.5
13
Not enough data
9.1
13
Not enough data
Forms
9.2
12
Not enough data
9.2
12
Not enough data
8.5
12
Not enough data
Automation
9.4
13
Not enough data
9.4
12
Not enough data
8.8
11
Not enough data
8.2
11
Not enough data
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
9.2
8
Not enough data
9.3
10
Not enough data
8.8
7
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
8.3
8
Not enough data
8.8
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
Analytics
8.7
9
Not enough data
8.8
10
Not enough data
Customization
8.5
8
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
9.0
8
Not enough data
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CRM Data Enrichment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Retail Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.9
23
Not enough data
8.9
24
Not enough data
8.5
20
Not enough data
8.6
25
Not enough data
9.0
21
Not enough data
Predictive Analytics
9.2
22
Not enough data
8.8
23
Not enough data
8.4
20
Not enough data
8.8
23
Not enough data
Sales Management
8.7
26
Not enough data
8.5
21
Not enough data
9.2
24
Not enough data
8.6
27
Not enough data
User Interface Design
9.5
22
Not enough data
9.0
23
Not enough data
9.0
24
Not enough data
9.5
28
Not enough data
Data Control
9.0
25
Not enough data
9.0
25
Not enough data
9.4
25
Not enough data
Publishing
9.2
24
Not enough data
9.2
23
Not enough data
9.3
23
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Creatio and Kommo are categorized as CRM
Unique Categories
Creatio is categorized as Retail Analytics, Workflow Management, Digital Process Automation (DPA), Retail Distributed Order Management Systems, No-Code Development Platforms, Sales Analytics, Lead Capture, Help Desk, Contact Center, AI Agents For Business Operations, and Revenue Operations & Intelligence (RO&I)
Kommo has no unique categories
Reviews
Reviewers' Company Size
Creatio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kommo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.0%
Computer Software
10.9%
Financial Services
6.0%
Banking
4.9%
Telecommunications
2.6%
Other
57.7%
Marketing and Advertising
21.9%
Information Technology and Services
15.6%
Telecommunications
6.3%
Internet
6.3%
Education Management
6.3%
Other
43.8%
Alternatives
Discussions
what makes bpm'online better than other CRM systems
2 Comments
CZ
It's easier to organize customer data, better plan activities and analyze them. Campaigns are now better and information can be used in more effective ways.Read more
Creatio has no more discussions with answers
I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?
1 Comment
EM
According to their website (http://www.amocrm.com/shop/), there is a free tier of their product. They also offer tiers at $10, $19, $49, $99/month with...Read more
Kommo has no more discussions with answers
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