Compare Creatio and Knack 
At a Glance
Market Segments
Small-Business (43.7% of reviews)
Small-Business (56.1% of reviews)
Entry-Level Pricing
Starting at $25.00 1 user Per Month
Free Trial
Creatio
Star Rating
(313)4.6 out of 5
Market Segments
Small-Business (43.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 user Per Month
Browse all 3 pricing plansKnack
Star Rating
(114)4.3 out of 5
Market Segments
Small-Business (56.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Creatio excels in user satisfaction, with a higher overall rating compared to Knack. Users appreciate its user-friendly interface and adaptability, noting that it meets various business needs without requiring complex workarounds.
- According to verified reviews, Creatio's implementation process is praised for its intuitive onboarding, allowing users to quickly adapt to the platform. In contrast, while Knack is also noted for its ease of use, some users mention a steeper learning curve due to its unique terminology.
- Users say that Creatio provides robust support, with many highlighting the quality of assistance they receive. This is a significant advantage over Knack, where users have expressed that while support is good, it may not be as responsive or comprehensive.
- Reviewers mention that Creatio's flexibility in handling specific requirements, such as lead routing and campaign tracking, makes it a strong choice for marketing teams. Knack, while versatile, is often seen as more suited for straightforward database solutions.
- G2 reviewers highlight that Creatio's features for workflow management and customization are particularly strong, allowing businesses to tailor the platform to their needs. Knack, on the other hand, is recognized for its template offerings that help users get started quickly, but may lack the depth of customization that some users desire.
- According to recent user feedback, both platforms cater well to small businesses, but Creatio's higher market presence and recent activity suggest a more engaged user community. This can be beneficial for users seeking active support and updates as they navigate their software journey.
Pricing
Entry-Level Pricing
Creatio
Growth
Starting at $25.00
1 user Per Month
Provide automation to SMB clients
- No-code user interface designer
- Customization via scripts
- Unlimited number of records
Knack
Free Trial
Free Trial
Knack offers a 14-day free trial period for you to explore and become familiar with the Knack online database platform. No credit card is required during this trial period.
- 14 Days Free
Free Trial
Creatio
No trial information availableKnack
Free Trial is available
Ratings
Meets Requirements
9.1
224
8.3
85
Ease of Use
9.1
251
8.7
92
Ease of Setup
8.4
152
8.4
68
Ease of Admin
8.6
120
8.6
57
Quality of Support
9.1
222
8.1
80
Has the product been a good partner in doing business?
9.2
119
8.5
56
Product Direction (% positive)
9.2
209
8.2
83
Features by Category
Sales Force Automation
9.0
152
|
Verified
8.9
21
9.0
91
9.3
18
8.9
144
|
Verified
9.5
14
8.8
148
|
Verified
9.2
20
8.7
117
|
Verified
9.3
14
8.7
132
|
Verified
8.1
14
8.6
129
|
Verified
8.9
19
8.8
125
|
Verified
9.1
19
8.9
121
|
Verified
8.9
15
Marketing Automation
8.8
132
|
Verified
7.9
12
8.9
123
|
Verified
7.7
8
9.1
141
|
Verified
9.1
18
8.9
109
|
Verified
7.7
8
Customer Support
9.1
122
|
Verified
9.1
13
8.8
113
|
Verified
9.6
13
8.9
128
|
Verified
9.2
13
8.8
110
|
Verified
8.0
11
9.1
115
|
Verified
8.1
14
Reporting & Analytics
8.8
147
|
Verified
8.5
19
9.0
155
|
Verified
8.2
19
8.7
120
|
Verified
8.1
17
Mobile & Social
8.6
115
|
Verified
8.1
16
8.5
110
|
Verified
6.3
8
8.5
122
|
Verified
8.2
12
Platform
8.8
96
|
Verified
9.3
14
9.0
97
|
Verified
9.2
13
8.8
97
|
Verified
9.3
14
8.7
70
7.9
13
8.9
79
|
Verified
7.0
11
8.7
82
|
Verified
8.8
14
8.8
91
|
Verified
9.1
13
8.6
76
|
Verified
6.5
12
Integration
8.8
98
|
Verified
9.0
10
8.7
81
|
Verified
9.5
11
8.5
75
9.3
10
Generative AI
9.0
28
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retail Distributed Order Management SystemsHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Control
Not enough data
Not enough data
Not enough data
Not enough data
Omni-Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
9.2
22
Not enough data
8.9
22
Not enough data
8.9
19
Not enough data
9.1
24
Not enough data
Management
8.9
19
Not enough data
8.9
18
Not enough data
8.8
20
Not enough data
Generative AI
9.0
10
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
17
|
Verified
Not enough data
8.1
17
|
Verified
Not enough data
8.2
16
Not enough data
8.3
17
Not enough data
8.8
19
Not enough data
Generative AI
9.3
5
Not enough data
Functions
8.5
19
Not enough data
8.6
18
Not enough data
8.9
19
|
Verified
Not enough data
8.5
14
Not enough data
7.9
15
Not enough data
8.4
16
Not enough data
8.1
16
|
Verified
Not enough data
8.5
17
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
19
|
Verified
Not enough data
9.3
22
|
Verified
Not enough data
9.0
23
|
Verified
Not enough data
7.7
15
Not enough data
9.2
18
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Workflows
9.0
10
Not enough data
9.5
13
Not enough data
9.1
13
Not enough data
Forms
9.2
12
Not enough data
9.2
12
Not enough data
8.5
12
Not enough data
Automation
9.4
13
Not enough data
9.4
12
Not enough data
8.8
11
Not enough data
8.2
11
Not enough data
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.9
14
Not enough data
7.7
14
Not enough data
6.8
14
Not enough data
5.5
13
Support
Not enough data
8.6
14
Not enough data
8.0
14
Not enough data
5.6
12
Not enough data
8.6
13
Security
Not enough data
8.5
13
Not enough data
8.6
16
Not enough data
8.2
13
Not enough data
7.7
13
Performance
Not enough data
7.5
14
Not enough data
5.6
12
Not enough data
8.5
14
Not enough data
7.2
12
Not enough data
5.7
14
Database Features
Not enough data
8.4
41
Not enough data
8.7
42
Not enough data
8.0
42
Not enough data
8.2
41
Not enough data
8.3
41
Not enough data
8.1
38
Not enough data
7.5
26
Lead Monitoring
9.2
8
Not enough data
9.3
10
Not enough data
8.8
7
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
8.3
8
Not enough data
8.8
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
Analytics
8.7
9
Not enough data
8.8
10
Not enough data
Customization
8.5
8
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
9.0
8
Not enough data
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CRM Data Enrichment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.9
12
Not enough data
8.5
9
Not enough data
4.1
9
Not enough data
8.2
10
Not enough data
9.0
12
Not enough data
8.9
11
Not enough data
8.7
9
Customization
Not enough data
9.9
12
Not enough data
9.2
12
Not enough data
9.3
12
Not enough data
9.2
12
Additional Functionality
Not enough data
9.1
11
Not enough data
Feature Not Available
Not enough data
9.7
10
Not enough data
8.9
9
Not enough data
8.5
10
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Retail Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.9
23
Not enough data
8.9
24
Not enough data
8.5
20
Not enough data
8.6
25
Not enough data
9.0
21
Not enough data
Predictive Analytics
9.2
22
Not enough data
8.8
23
Not enough data
8.4
20
Not enough data
8.8
23
Not enough data
Sales Management
8.7
26
Not enough data
8.5
21
Not enough data
9.2
24
Not enough data
8.6
27
Not enough data
User Interface Design
9.5
22
7.9
34
|
Verified
9.0
23
8.0
34
|
Verified
9.0
24
8.0
29
|
Verified
9.5
30
8.5
33
|
Verified
Data Control
9.0
25
8.4
30
|
Verified
9.0
25
8.2
30
|
Verified
9.4
25
8.8
32
|
Verified
Publishing
9.3
25
8.7
31
|
Verified
9.2
23
9.0
29
9.3
23
7.8
29
|
Verified
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Creatio and Knack are categorized as No-Code Development Platforms and CRM
Unique Categories
Creatio is categorized as Retail Analytics, AI Agents For Business Operations, Workflow Management, Digital Process Automation (DPA), Retail Distributed Order Management Systems, Sales Analytics, Lead Capture, Help Desk, Contact Center, AI Customer Support Agents, and Revenue Operations & Intelligence (RO&I)
Knack is categorized as Online Form Builder, Application Development Platforms, Relational Databases, and Client Portal
Reviews
Reviewers' Company Size
Creatio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Knack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.2%
Computer Software
10.8%
Financial Services
5.9%
Banking
4.8%
Pharmaceuticals
2.6%
Other
57.6%
Construction
8.4%
Information Technology and Services
7.5%
Marketing and Advertising
6.5%
Non-Profit Organization Management
6.5%
Education Management
5.6%
Other
65.4%
Discussions
what makes bpm'online better than other CRM systems
2 Comments
JZ
Have to disagree with this one....salesforce EE isn't cheap but it works and works and works. Read more
What is Creatio used for?
1 Comment
Official Response from Creatio
Creatio is used to automate business processes and manage customer relationships using AI-powered CRM and no-code tools. The platform helps organizations...Read more
Creatio has no more discussions with answers
Knack has no discussions with answers
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