G2 reviewers report that Gong excels in user experience, with many users praising its intuitive interface and seamless integration with existing systems. One user highlighted how the Gong Everywhere extension makes it easy to manage call recordings and automate follow-ups, enhancing productivity.
Users say that Copilot for Sales offers valuable features for data entry automation, particularly its ability to capture data from Salesforce and Dynamics 365. However, some users feel that it lacks the depth of insights provided by Gong, which is often noted for its powerful AI capabilities in analyzing sales calls.
Reviewers mention that Gong's implementation process is notably quick and user-friendly, with many users appreciating the intuitive onboarding wizard. In contrast, Copilot for Sales has received feedback indicating that its setup can be more challenging, which may hinder new users from getting started efficiently.
According to verified reviews, Gong stands out in terms of support quality, with users frequently commending the responsiveness and helpfulness of the support team. In comparison, while Copilot for Sales does provide customer support, some users have expressed a desire for more robust assistance options.
G2 reviewers highlight Gong's superior conversation intelligence features, which allow users to gain deep insights from sales calls. Users have noted the ability to search for keywords and analyze customer interactions, making it a powerful tool for sales teams. Copilot for Sales, while functional, does not offer the same level of analytical depth.
Users report that both products cater well to mid-market companies, but Gong has a stronger presence and a larger user base, which contributes to its higher overall satisfaction ratings. This larger community means more shared knowledge and resources, enhancing the user experience compared to Copilot for Sales, which has a smaller review footprint.
Pricing
Entry-Level Pricing
Copilot for Sales
No pricing available
Gong
No pricing available
Free Trial
Copilot for Sales
No trial information available
Gong
No trial information available
Ratings
Meets Requirements
8.3
19
9.4
4,958
Ease of Use
8.6
20
9.3
5,014
Ease of Setup
7.6
7
9.1
1,238
Ease of Admin
8.6
6
9.1
770
Quality of Support
8.8
20
9.2
3,521
Has the product been a good partner in doing business?
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
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