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At a Glance
Market Segments
Small-Business (66.9% of reviews)
Small-Business (68.5% of reviews)
Entry-Level Pricing
No pricing available
$24 per app/ per user/ per month
ConnectWise PSA
Star Rating
(514)3.9 out of 5
Market Segments
Small-Business (66.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSAOdoo CRM
Star Rating
(164)4.1 out of 5
Market Segments
Small-Business (68.5% of reviews)
Pros & Cons
Entry-Level Pricing
$24 per app/ per user/ per month
Learn more about Odoo CRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise PSA excels in Contact & Account Management with a score of 8.5, while Odoo CRM scores lower at 7.8. Reviewers mention that ConnectWise's robust features allow for better tracking of client interactions and account details.
- Reviewers mention that Odoo CRM shines in Ease of Use with a score of 8.3 compared to ConnectWise PSA's 7.2. Users on G2 appreciate Odoo's intuitive interface, making it easier for new users to navigate and utilize the software effectively.
- Users say that ConnectWise PSA offers superior Task / Activity Management with a score of 8.3, while Odoo CRM is rated at 7.9. Reviewers highlight that ConnectWise's task management features are more comprehensive, allowing for better organization and prioritization of activities.
- G2 users report that Odoo CRM provides better Marketing Automation capabilities, scoring 8.0 compared to ConnectWise PSA's 7.3. Users mention that Odoo's email marketing tools and campaign management features are more advanced and user-friendly.
- Reviewers mention that ConnectWise PSA has a stronger Quality of Support with a score of 7.3, while Odoo CRM scores slightly higher at 7.7. However, users on G2 note that ConnectWise's support team is more responsive and knowledgeable about technical issues.
- Users report that Odoo CRM excels in Customization with a score of 8.2, compared to ConnectWise PSA's 7.4. Reviewers appreciate Odoo's flexibility in tailoring the software to meet specific business needs, making it a preferred choice for companies requiring extensive customization.
Pricing
Entry-Level Pricing
ConnectWise PSA
No pricing availableOdoo CRM
Odoo CRM
$24
per app/ per user/ per month
New customers get a discount on the initial number of users purchased. ($24.00 USD instead of $28.00 USD).
- Cloud/ On Premise Hosting
- Native Integration
- Native Payment/Shipping/VoIP
Free Trial
ConnectWise PSA
No trial information availableOdoo CRM
Free Trial is available
Ratings
Meets Requirements
8.3
433
8.1
112
Ease of Use
7.2
439
8.3
113
Ease of Setup
6.2
223
7.8
75
Ease of Admin
7.1
211
8.1
57
Quality of Support
7.3
405
7.8
113
Has the product been a good partner in doing business?
7.4
210
8.1
61
Product Direction (% positive)
6.9
424
8.7
108
Features by Category
Sales Force Automation
8.5
136
|
Verified
7.8
79
|
Verified
7.9
95
|
Verified
7.9
65
7.8
124
|
Verified
8.4
81
|
Verified
8.3
138
|
Verified
8.0
82
|
Verified
7.6
101
|
Verified
7.5
70
|
Verified
8.3
128
7.7
73
|
Verified
8.0
113
|
Verified
7.7
76
|
Verified
8.1
113
|
Verified
8.1
77
|
Verified
8.3
123
|
Verified
7.9
77
|
Verified
Marketing Automation
7.3
85
|
Verified
7.9
66
|
Verified
7.2
88
|
Verified
8.0
64
7.4
93
|
Verified
8.3
73
|
Verified
7.4
76
|
Verified
8.0
60
|
Verified
Customer Support
8.4
127
8.0
66
|
Verified
7.6
124
|
Verified
7.9
67
|
Verified
7.7
119
7.6
70
|
Verified
7.5
82
7.4
63
|
Verified
7.9
108
7.7
67
|
Verified
Reporting & Analytics
7.5
138
|
Verified
7.9
77
|
Verified
7.3
137
|
Verified
7.9
78
|
Verified
7.5
112
7.5
69
|
Verified
Mobile & Social
Feature Not Available
7.8
62
|
Verified
Feature Not Available
7.6
58
|
Verified
6.8
95
|
Verified
7.4
67
|
Verified
Platform
7.4
80
8.3
59
|
Verified
7.9
85
7.9
56
|
Verified
8.2
85
8.4
62
|
Verified
7.6
53
7.9
54
|
Verified
7.2
56
8.2
52
|
Verified
7.0
74
7.7
54
|
Verified
8.0
82
8.5
59
|
Verified
7.3
77
7.8
56
|
Verified
Integration
7.7
79
8.0
57
|
Verified
8.0
77
7.8
51
|
Verified
8.5
75
7.7
49
|
Verified
Generative AI
Not enough data
7.2
30
Agentic AI - CRM
6.1
6
7.1
11
5.3
6
8.5
11
6.1
6
8.3
11
5.3
6
8.3
11
5.8
6
8.2
11
5.3
6
8.2
11
6.4
6
8.3
11
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.5
231
Not enough data
8.3
228
Not enough data
8.3
224
Not enough data
8.4
214
Not enough data
8.1
201
Not enough data
7.8
216
Not enough data
8.3
224
Not enough data
8.4
167
Not enough data
Generative AI
6.3
9
Not enough data
6.1
9
Not enough data
Agentic AI - Help Desk
4.4
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Communication Channels
7.6
178
Not enough data
8.5
212
Not enough data
7.7
136
Not enough data
7.1
109
Not enough data
7.5
77
Not enough data
Platform
6.5
85
Not enough data
7.7
96
Not enough data
8.4
104
Not enough data
7.8
86
Not enough data
7.5
195
Not enough data
7.5
203
Not enough data
Customer Management
7.3
48
Not enough data
6.9
49
Not enough data
5.7
44
Not enough data
6.7
51
Not enough data
Project Management
6.6
49
Not enough data
6.6
49
Not enough data
6.6
48
Not enough data
7.2
50
Not enough data
Accounting
6.7
48
Not enough data
7.3
48
Not enough data
6.8
47
Not enough data
6.6
44
Not enough data
6.5
44
Not enough data
Portfolio Management
6.1
44
Not enough data
6.0
43
Not enough data
6.1
43
Not enough data
6.2
42
Not enough data
Analytics
6.0
44
Not enough data
6.6
49
Not enough data
6.1
47
Not enough data
Administration
7.2
48
Not enough data
7.5
50
Not enough data
7.4
47
Not enough data
Platform
7.0
45
Not enough data
6.2
42
Not enough data
6.9
48
Not enough data
5.6
46
Not enough data
4.8
43
Not enough data
Generative AI
4.2
28
Not enough data
4.3
28
Not enough data
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
7.6
11
Not enough data
7.3
11
Not enough data
8.5
11
Not enough data
7.0
11
Not enough data
6.5
11
Not enough data
Reporting
7.3
11
Not enough data
7.7
11
Not enough data
6.5
11
Not enough data
Access & Usability
6.5
10
Not enough data
7.8
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
Agentic AI - Service Desk
4.2
6
Not enough data
6.1
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Categories
Categories
Shared Categories
ConnectWise PSA and Odoo CRM are categorized as CRM
Unique Categories
ConnectWise PSA is categorized as Professional Services Automation, Service Desk, Help Desk, and Marketing Automation
Odoo CRM has no unique categories
Reviews
Reviewers' Company Size
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Odoo CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
60.0%
Computer & Network Security
8.4%
Computer Networking
5.3%
Computer Software
4.1%
Telecommunications
3.3%
Other
19.0%
Information Technology and Services
16.1%
Computer Software
9.1%
Construction
4.9%
Marketing and Advertising
3.5%
Retail
2.8%
Other
63.6%
Alternatives
Discussions
What applications does this tie to in order to maximimize use of other programs?
1 Comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
Is Odoo free to use?
3 Comments
AB
ODOO CRM is part of the ODOO software suite, which is an open-source software. This means that the source code is available for anyone to view and modify,...Read more
What is CRM in Odoo?
1 Comment
JK
I work with Odoo CRM as a programmer and as developer. We have a dialogue with the client, looking for their needs and we provide the service, including...Read more
What is Odoo CRM used for?
1 Comment
FF
Control sales activities, inventory, billing, and marketingRead more
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