# ConnectWise PSA, Odoo CRM vs Autotask Comparison

| | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.1 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 582 | 200 | 590 | 
| **Largest Market Segment** | Small-Business (66.1% of reviews) | Small-Business (67.4% of reviews) | Small-Business (68.7% of reviews) | 
| **Entry Level Price** | No pricing available | $24 per app/ per user/ per month | No pricing available | 

---
## Top Pros & Cons

### ConnectWise PSA

Pros:
- Ease of Use (36 reviews)
- Integration (21 reviews)

Cons:
- Learning Curve (24 reviews)
- Poor Customer Support (16 reviews)

### Odoo CRM

Pros:
- Ease of Use (20 reviews)
- Lead Management (11 reviews)

Cons:
- Learning Curve (13 reviews)
- Limited Customization (8 reviews)

### Autotask

Pros:
- Ease of Use (65 reviews)
- Integrations (49 reviews)

Cons:
- Complex Usability (24 reviews)
- Learning Curve (18 reviews)

---
## Ratings Comparison
| Rating | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
  | **Meets Requirements** | 8.4 (489 reviews) | 8.3 (139 reviews) | 8.5 (485 reviews) | 
  | **Ease of Use** | 7.4 (497 reviews) | 8.2 (143 reviews) | 7.9 (531 reviews) | 
  | **Ease of Setup** | 6.6 (268 reviews) | 7.7 (105 reviews) | 7.4 (417 reviews) | 
  | **Ease of Admin** | 7.4 (247 reviews) | 8.1 (63 reviews) | 7.6 (280 reviews) | 
  | **Quality of Support** | 7.5 (456 reviews) | 7.8 (138 reviews) | 8.2 (452 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (243 reviews) | 8.2 (67 reviews) | 8.4 (271 reviews) | 
  | **Product Direction (% positive)** | 7.2 (480 reviews) | 8.6 (132 reviews) | 8.3 (479 reviews) | 

---
## Pricing

### ConnectWise PSA

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Odoo CRM

#### Entry-Level Pricing

Plan: Odoo CRM

Price: $24 per app/ per user/ per month

Description: New customers get a discount on the initial number of users purchased. ($24.00 USD instead of $28.00 USD).

Key Features:
- Cloud/ On Premise Hosting
- Native Integration
- Native Payment/Shipping/VoIP

[Learn more about Odoo CRM](https://www.g2.com/products/odoo-crm/reviews)

#### Free Trial

Yes

### Autotask

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 169 |
| **Odoo CRM** | 8.1/10 | 135 |
| **Autotask** | N/A | N/A |

#### Sales Force Automation

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Contact & Account Management** | 8.5 (137 reviews) ✓ Verified | 8.0 (96 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (95 reviews) ✓ Verified | 8.0 (69 reviews) | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 7.8 (125 reviews) ✓ Verified | 8.5 (98 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.3 (139 reviews) ✓ Verified | 8.3 (98 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 7.6 (101 reviews) ✓ Verified | 7.6 (75 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.3 (128 reviews) | 7.8 (81 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 8.0 (114 reviews) ✓ Verified | 7.8 (82 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 8.1 (114 reviews) ✓ Verified | 8.2 (87 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.4 (124 reviews) ✓ Verified | 8.1 (86 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Email Marketing** | 7.3 (85 reviews) ✓ Verified | 8.2 (74 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 7.2 (88 reviews) ✓ Verified | 8.1 (70 reviews) | Not enough data | 
| **Lead Management** | 7.4 (94 reviews) ✓ Verified | 8.5 (85 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.4 (76 reviews) ✓ Verified | 8.0 (63 reviews) ✓ Verified | Not enough data | 

#### Customer Support

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Case Management** | 8.4 (127 reviews) | 8.0 (69 reviews) ✓ Verified | Not enough data | 
| **Customer Support Portal** | 7.6 (125 reviews) ✓ Verified | 8.1 (70 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 7.7 (119 reviews) | 7.6 (73 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 7.5 (82 reviews) | 7.6 (67 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 7.9 (108 reviews) | 7.8 (71 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Reporting** | 7.5 (139 reviews) ✓ Verified | 8.0 (86 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 7.3 (137 reviews) ✓ Verified | 8.2 (88 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 7.5 (112 reviews) | 7.6 (72 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Social Collaboration Features** | Feature Not Available | 7.9 (66 reviews) ✓ Verified | Not enough data | 
| **Social Network Integration** | Feature Not Available | 7.7 (62 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 6.8 (95 reviews) ✓ Verified | 7.5 (71 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Customization** | 7.4 (81 reviews) | 8.3 (61 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 7.9 (86 reviews) | 7.9 (60 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.2 (86 reviews) | 8.4 (62 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 7.6 (53 reviews) | 7.9 (54 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 7.3 (57 reviews) | 8.3 (53 reviews) ✓ Verified | Not enough data | 
| **Document & Content Mgmt.** | 7.0 (74 reviews) | 7.7 (55 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.0 (83 reviews) | 8.5 (62 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 7.3 (77 reviews) | 7.8 (56 reviews) ✓ Verified | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Data Import & Export Tools** | 7.7 (79 reviews) | 8.0 (57 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.0 (78 reviews) | 7.9 (53 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (75 reviews) | 7.7 (51 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (32 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.1 (6 reviews) | 7.9 (15 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (6 reviews) | 8.8 (16 reviews) | Not enough data | 
| **Cross-system Integration** | 6.1 (6 reviews) | 9.0 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (6 reviews) | 8.5 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.8 (6 reviews) | 8.6 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (6 reviews) | 8.3 (13 reviews) | Not enough data | 
| **Decision Making** | 6.4 (6 reviews) | 8.8 (15 reviews) | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Odoo CRM** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Email Marketing

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | Not enough data | 

#### Online Marketing

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | Not enough data | 

#### Lead Management

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | Not enough data | 

#### Campaign Management

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Program Management** | Not enough data | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | Not enough data | 

#### Social

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Social Listening** | Not enough data | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.5/10 | 9 |
| **Odoo CRM** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Reports

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Reports Interface** | 9.2 (8 reviews) | Not enough data | Not enough data | 
| **Steps to Answer** | 9.5 (7 reviews) | Not enough data | Not enough data | 
| **Graphs and Charts** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Score Cards** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 9.8 (9 reviews) | Not enough data | Not enough data | 

#### Self Service 

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | Not enough data | 

#### Building Reports

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | Not enough data | 

### Data Visualization

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.5/10 | 9 |
| **Odoo CRM** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Reports

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Reports Interface** | 9.2 (8 reviews) | Not enough data | Not enough data | 
| **Steps to Answer** | 9.5 (7 reviews) | Not enough data | Not enough data | 
| **Graphs and Charts** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Score Cards** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 9.8 (9 reviews) | Not enough data | Not enough data | 

#### Reports

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | Not enough data | 
| **Share Reports** | Not enough data | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Visualization

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Graphs and Charts** | Not enough data | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Formats** | Not enough data | Not enough data | Not enough data | 

#### Data Updates

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | Not enough data | 

#### Collaboration

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Sharing** | Not enough data | Not enough data | Not enough data | 
| **Co-Editing** | Not enough data | Not enough data | Not enough data | 
| **Devices** | Not enough data | Not enough data | Not enough data | 

#### Data Updates

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | Not enough data | 
| **Email Reports** | Not enough data | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 264 |
| **Odoo CRM** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Ticket and Case Management

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Ticket creation user experience** | 8.6 (235 reviews) | Not enough data | Not enough data | 
| **Ticket response user experience** | 8.3 (231 reviews) | Not enough data | Not enough data | 
| **Workflow** | 8.3 (228 reviews) | Not enough data | Not enough data | 
| **Response Automation** | 8.4 (215 reviews) | Not enough data | Not enough data | 
| **SLA Management** | 8.1 (201 reviews) | Not enough data | Not enough data | 
| **Attachments/Screencasts** | 7.7 (217 reviews) | Not enough data | Not enough data | 
| **Ticket Collaboration** | 8.3 (225 reviews) | Not enough data | Not enough data | 
| **Customer and Contacts Database** | 8.4 (167 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **AI Text Generation** | 6.3 (9 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 6.1 (9 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 4.4 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 4.7 (6 reviews) | Not enough data | Not enough data | 

#### Communication Channels

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Customer Portal** | 7.6 (178 reviews) | Not enough data | Not enough data | 
| **Email to Case** | 8.5 (212 reviews) | Not enough data | Not enough data | 
| **Chat/Live Support** | 7.7 (137 reviews) | Not enough data | Not enough data | 
| **Social Integration** | 7.1 (109 reviews) | Not enough data | Not enough data | 
| **Voice** | 7.5 (77 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Mobile User Support** | 6.5 (86 reviews) | Not enough data | Not enough data | 
| **Customization ** | 7.7 (96 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.4 (105 reviews) | Not enough data | Not enough data | 
| **Integration** | 7.8 (94 reviews) | Not enough data | Not enough data | 
| **Reporting** | 7.5 (195 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 7.5 (203 reviews) | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Odoo CRM** | N/A | N/A |
| **Autotask** | 7.5/10 | 209 |

#### Administration

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Change Management** | Not enough data | Not enough data | 8.0 (179 reviews) | 
| **Asset Management** | Not enough data | Not enough data | 7.9 (182 reviews) | 
| **Reports & Analytics** | Not enough data | Not enough data | 8.0 (191 reviews) | 

#### Service Desk

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Help Desk** | Not enough data | Not enough data | 9.0 (189 reviews) | 
| **Incident Reports** | Not enough data | Not enough data | 8.4 (182 reviews) | 
| **Process Workflow** | Not enough data | Not enough data | 8.3 (189 reviews) | 

#### Management

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 8.2 (187 reviews) | 
| **Administration Console** | Not enough data | Not enough data | 8.2 (184 reviews) | 
| **Access Management** | Not enough data | Not enough data | 8.3 (181 reviews) | 
| **Asset Management** | Not enough data | Not enough data | 7.9 (178 reviews) | 
| **Policy Dictation** | Not enough data | Not enough data | 7.5 (171 reviews) | 

#### Functionality

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Ticketing System** | Not enough data | Not enough data | 9.2 (189 reviews) | 
| **Performance Logging** | Not enough data | Not enough data | 8.3 (177 reviews) | 
| **Alerting** | Not enough data | Not enough data | 8.5 (180 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.3 (187 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 5.1 (13 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 5.3 (12 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.9 (15 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 5.9 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.1 (11 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 5.3 (11 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 6.2 (11 reviews) | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.4/10 | 53 |
| **Odoo CRM** | N/A | N/A |
| **Autotask** | 6.8/10 | 227 |

#### Customer Management

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Customer Profiles** | 7.3 (48 reviews) | Not enough data | 8.0 (184 reviews) ✓ Verified | 
| **Sales** | 6.9 (49 reviews) | Not enough data | 7.2 (178 reviews) ✓ Verified | 
| **Marketing** | 5.7 (44 reviews) | Not enough data | 6.1 (173 reviews) ✓ Verified | 
| **Client Portal** | 6.7 (51 reviews) | Not enough data | 7.1 (181 reviews) ✓ Verified | 

#### Project Management

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Project Planning** | 6.6 (49 reviews) | Not enough data | 6.9 (182 reviews) | 
| **Project Tracking** | 6.6 (49 reviews) | Not enough data | 7.1 (185 reviews) ✓ Verified | 
| **Resource Definition** | 6.6 (48 reviews) | Not enough data | 7.3 (173 reviews) ✓ Verified | 
| **Resource Management** | 7.2 (50 reviews) | Not enough data | 7.6 (177 reviews) ✓ Verified | 

#### Accounting

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Revenue Recognition** | 6.7 (48 reviews) | Not enough data | 7.2 (173 reviews) | 
| **Invoice Management** | 7.4 (50 reviews) | Not enough data | 7.3 (177 reviews) ✓ Verified | 
| **Payments** | 6.8 (47 reviews) | Not enough data | 6.4 (165 reviews) | 
| **Project Accounting** | 6.6 (44 reviews) | Not enough data | 6.8 (170 reviews) | 
| **Budget Tracking** | 6.5 (44 reviews) | Not enough data | 6.5 (167 reviews) ✓ Verified | 

#### Portfolio Management

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Portfolio Definition** | 6.1 (44 reviews) | Not enough data | 6.7 (167 reviews) | 
| **Portfolio Performance** | 6.0 (43 reviews) | Not enough data | 6.7 (166 reviews) | 
| **Risk** | 6.1 (43 reviews) | Not enough data | 6.6 (163 reviews) | 
| **Portfolio Mix** | 6.2 (42 reviews) | Not enough data | 6.6 (162 reviews) | 

#### Analytics

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Forecasting** | 6.0 (44 reviews) | Not enough data | 6.7 (165 reviews) ✓ Verified | 
| **Reporting** | 6.6 (49 reviews) | Not enough data | 7.5 (184 reviews) ✓ Verified | 
| **KPIs** | 6.1 (47 reviews) | Not enough data | 7.4 (167 reviews) ✓ Verified | 

#### Administration

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Standard Integrations** | 7.3 (50 reviews) | Not enough data | 7.8 (191 reviews) ✓ Verified | 
| **Workflow** | 7.5 (51 reviews) | Not enough data | 8.2 (183 reviews) ✓ Verified | 
| **Access Management** | 7.4 (47 reviews) | Not enough data | 8.0 (174 reviews) ✓ Verified | 

#### Platform

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **APIs** | 7.0 (45 reviews) | Not enough data | 8.3 (176 reviews) ✓ Verified | 
| **Internationalization** | 6.2 (42 reviews) | Not enough data | 7.4 (159 reviews) ✓ Verified | 
| **Performance and Reliability** | 6.9 (48 reviews) | Not enough data | 8.5 (184 reviews) ✓ Verified | 
| **Mobile** | 5.6 (47 reviews) | Not enough data | 6.4 (164 reviews) ✓ Verified | 
| **Offline Access** | 4.8 (43 reviews) | Not enough data | 4.7 (160 reviews) ✓ Verified | 

#### Generative AI

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **AI Text Generation** | 4.2 (28 reviews) | Not enough data | 5.8 (89 reviews) | 
| **AI Text Summarization** | 4.3 (28 reviews) | Not enough data | 6.1 (88 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | 5.2 (33 reviews) | 
| **Smart task suggestions** | Not enough data | Not enough data | 4.9 (32 reviews) | 
| **Automated workflows** | Not enough data | Not enough data | 6.5 (37 reviews) | 

#### Agentic AI - Professional Services Automation

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 5.5 (33 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 5.4 (34 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.4/10 | 18 |
| **Odoo CRM** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Generative AI

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Survey Management

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Brand Design Consistency** | 9.4 (17 reviews) | Not enough data | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | 9.7 (17 reviews) | Not enough data | Not enough data | 
| **Device Responsiveness** | 9.6 (15 reviews) | Not enough data | Not enough data | 

#### Process Management

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Feedback Aggregation** | 9.5 (16 reviews) | Not enough data | Not enough data | 
| **Trigger Alerts** | 9.3 (16 reviews) | Not enough data | Not enough data | 
| **Real-Time Analysis** | 9.5 (16 reviews) | Not enough data | Not enough data | 
| **Real-Time Action** | 9.4 (16 reviews) | Not enough data | Not enough data | 

#### System Management

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Security** | 9.0 (13 reviews) | Not enough data | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.3/10 | 12 |
| **Odoo CRM** | N/A | N/A |
| **Autotask** | 6.7/10 | 263 |

#### Incident Management

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Automate Ticket Routing** | 7.6 (11 reviews) | Not enough data | 8.1 (238 reviews) | 
| **Ticket Prioritization** | 7.3 (11 reviews) | Not enough data | 8.4 (237 reviews) | 
| **Ticket Notifications** | 8.5 (11 reviews) | Not enough data | 8.4 (240 reviews) | 
| **Knowledge Base** | 7.0 (11 reviews) | Not enough data | 7.0 (232 reviews) | 
| **Knowledge Base/Ticket Integration** | 6.4 (12 reviews) | Not enough data | 7.2 (231 reviews) | 

#### Reporting

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Dashboards** | 7.3 (11 reviews) | Not enough data | 8.7 (241 reviews) | 
| **Time Tracking** | 7.7 (11 reviews) | Not enough data | 8.9 (245 reviews) | 
| **Surveys** | 6.5 (11 reviews) | Not enough data | 7.4 (227 reviews) | 

#### Access & Usability

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Mobile** | 6.5 (10 reviews) | Not enough data | 6.1 (230 reviews) | 
| **Self Service** | 7.8 (9 reviews) | Not enough data | 7.9 (231 reviews) | 
| **Active Directory** | 6.7 (9 reviews) | Not enough data | 7.2 (224 reviews) | 
| **Multi-Channel Access** | 6.7 (9 reviews) | Not enough data | 7.5 (228 reviews) | 

#### Agentic AI - Service Desk

| Feature | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | 4.2 (6 reviews) | Not enough data | 5.4 (16 reviews) | 
| **Multi-step Planning** | 6.1 (6 reviews) | Not enough data | 5.3 (15 reviews) | 
| **Cross-system Integration** | 5.0 (6 reviews) | Not enough data | 6.1 (17 reviews) | 
| **Adaptive Learning** | 4.7 (6 reviews) | Not enough data | 4.4 (15 reviews) | 
| **Natural Language Interaction** | 4.2 (6 reviews) | Not enough data | 3.9 (15 reviews) | 
| **Proactive Assistance** | 4.4 (6 reviews) | Not enough data | 4.3 (15 reviews) | 
| **Decision Making** | 4.7 (6 reviews) | Not enough data | 5.0 (15 reviews) | 

---
## Categories

**Unique to ConnectWise PSA (8):** [CRM Software](https://www.g2.com/categories/crm), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Other IT Management Software](https://www.g2.com/categories/other-it-management)

**Unique to Odoo CRM (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Autotask (3):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | ConnectWise PSA | Odoo CRM | Autotask | 
|---|---|---|---|
| **Small-Business** | 66.1% | 67.4% | 68.7% | 
| **Mid-Market** | 28.1% | 27.5% | 28.2% | 
| **Enterprise** | 5.8% | 5.1% | 3.2% | 

### By Industry

#### ConnectWise PSA

- **Information Technology and Services:** 60.5%
- **Computer & Network Security:** 8.3%
- **Computer Networking:** 5.1%
- **Computer Software:** 4.0%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.2%
- **Accounting:** 2.0%
- **Consulting:** 1.1%
- **Non-Profit Organization Management:** 0.9%
- **Computer Hardware:** 0.7%
- **Other:** 12.1%

#### Odoo CRM

- **Information Technology and Services:** 14.5%
- **Computer Software:** 8.7%
- **Construction:** 5.2%
- **Wholesale:** 3.5%
- **Marketing and Advertising:** 3.5%
- **Consulting:** 2.9%
- **Computer & Network Security:** 2.9%
- **Retail:** 2.9%
- **Logistics and Supply Chain:** 2.3%
- **Management Consulting:** 2.3%
- **Other:** 51.4%

#### Autotask

- **Information Technology and Services:** 53.1%
- **Computer & Network Security:** 16.9%
- **Computer Software:** 5.8%
- **Computer Networking:** 3.2%
- **Consulting:** 2.3%
- **Telecommunications:** 2.2%
- **Information Services:** 2.2%
- **Manufacturing:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Marketing and Advertising:** 0.9%
- **Other:** 11.7%

---
## Alternatives

### Alternatives to ConnectWise PSA

- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (712 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)

### Alternatives to Odoo CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (638 reviews)
- [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [SuiteCRM](https://www.g2.com/products/suitecrm/reviews) — 4.2/5 stars (102 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)

### Alternatives to Autotask

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1146 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (712 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)

---
## Top Discussions

### ConnectWise PSA

- Title: [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) — 1 comment
  > **Top comment:** "to create dashboards, reports, and track goals using data from various applications and services"
- Title: [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) — 1 comment, 1 upvote
  > **Top comment:** "I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration..."

### Odoo CRM

- Title: [Is Odoo free to use?](https://www.g2.com/discussions/odoo-crm-is-odoo-free-to-use) — 3 comments
  > **Top comment:** "ODOO CRM is part of the ODOO software suite, which is an open-source software. This means that the source code is available for anyone to view and modify,..."
- Title: [What is Odoo CRM used for?](https://www.g2.com/discussions/what-is-odoo-crm-used-for) — 1 comment
  > **Top comment:** "Control sales activities, inventory, billing, and marketing"
- Title: [What is CRM in Odoo?](https://www.g2.com/discussions/what-is-crm-in-odoo) — 1 comment
  > **Top comment:** "I work with Odoo CRM as a programmer and as developer. We have a dialogue with the client, looking for their needs and we provide the service, including..."

### Autotask

- Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote
  > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-psa-vs-odoo-crm-vs-autotask)