Compare ConnectWise PSA and Odoo CRM 
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Small-Business (68.8% of reviews)
Entry-Level Pricing
No pricing available
$24 per app/ per user/ per month
ConnectWise PSA
Star Rating
(518)3.9 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSAOdoo CRM
Star Rating
(176)4.1 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
$24 per app/ per user/ per month
Learn more about Odoo CRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Odoo CRM excels in user experience, with many users appreciating its intuitive interface and visual pipeline management. One user highlighted how easy it is to track leads in one place, eliminating the chaos of spreadsheets.
- Users say that ConnectWise PSA shines in integration capabilities, allowing seamless connections with other systems. Reviewers noted that it effectively manages various aspects of their business in one suite, making it particularly useful for managed service providers.
- According to verified reviews, Odoo CRM has a slight edge in ease of setup, with users finding the onboarding process straightforward and efficient. This contrasts with ConnectWise PSA, where some users mentioned challenges in configuration during initial implementation.
- Reviewers mention that ConnectWise PSA is particularly strong in time and billing functionalities, with users praising its ease of time tracking. This feature is crucial for businesses that need to manage billing accurately and efficiently.
- G2 reviewers highlight that Odoo CRM's lead management features are robust, with users enjoying the ability to organize leads by stages and track their origins. This level of organization is a significant time-saver for sales teams.
- Users report that while both products offer solid support, Odoo CRM tends to receive slightly higher marks for quality of support, with users appreciating the responsiveness and helpfulness of the support team compared to ConnectWise PSA.
Pricing
Entry-Level Pricing
ConnectWise PSA
No pricing availableOdoo CRM
Odoo CRM
$24
per app/ per user/ per month
New customers get a discount on the initial number of users purchased. ($24.00 USD instead of $28.00 USD).
- Cloud/ On Premise Hosting
- Native Integration
- Native Payment/Shipping/VoIP
Free Trial
ConnectWise PSA
No trial information availableOdoo CRM
Free Trial is available
Ratings
Meets Requirements
8.3
436
8.2
122
Ease of Use
7.2
443
8.2
124
Ease of Setup
6.2
226
7.6
86
Ease of Admin
7.1
214
8.1
60
Quality of Support
7.3
408
7.8
123
Has the product been a good partner in doing business?
7.4
212
8.2
64
Product Direction (% positive)
6.9
427
8.7
118
Features by Category
Sales Force Automation
8.5
137
|
Verified
7.9
85
|
Verified
7.9
95
|
Verified
7.9
67
7.8
125
|
Verified
8.4
88
|
Verified
8.3
139
|
Verified
8.1
86
|
Verified
7.6
101
|
Verified
7.6
73
|
Verified
8.3
128
7.8
77
|
Verified
8.0
114
|
Verified
7.7
79
|
Verified
8.1
114
|
Verified
8.2
80
|
Verified
8.4
124
|
Verified
8.0
81
|
Verified
Marketing Automation
7.3
85
|
Verified
8.0
67
|
Verified
7.2
88
|
Verified
8.1
66
7.4
94
|
Verified
8.4
78
|
Verified
7.4
76
|
Verified
8.0
61
|
Verified
Customer Support
8.4
127
8.0
68
|
Verified
7.6
125
|
Verified
8.0
69
|
Verified
7.7
119
7.6
72
|
Verified
7.5
82
7.5
66
|
Verified
7.9
108
7.8
69
|
Verified
Reporting & Analytics
7.5
139
|
Verified
7.9
81
|
Verified
7.3
137
|
Verified
8.1
84
|
Verified
7.5
112
7.6
71
|
Verified
Mobile & Social
Feature Not Available
7.9
64
|
Verified
Feature Not Available
7.7
60
|
Verified
6.8
95
|
Verified
7.5
70
|
Verified
Platform
7.4
81
8.3
61
|
Verified
7.9
86
7.9
59
|
Verified
8.2
86
8.4
62
|
Verified
7.6
53
7.9
54
|
Verified
7.3
57
8.3
53
|
Verified
7.0
74
7.7
54
|
Verified
8.0
83
8.5
61
|
Verified
7.3
77
7.8
56
|
Verified
Integration
7.7
79
8.0
57
|
Verified
8.0
78
7.9
53
|
Verified
8.5
75
7.7
50
|
Verified
Generative AI
Not enough data
7.3
32
Agentic AI - CRM
6.1
6
7.6
14
5.3
6
8.7
13
6.1
6
8.8
15
5.3
6
8.6
13
5.8
6
8.5
13
5.3
6
8.5
13
6.4
6
8.6
13
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.5
232
Not enough data
8.3
229
Not enough data
8.3
224
Not enough data
8.4
214
Not enough data
8.1
201
Not enough data
7.8
216
Not enough data
8.3
224
Not enough data
8.4
167
Not enough data
Generative AI
6.3
9
Not enough data
6.1
9
Not enough data
Agentic AI - Help Desk
4.4
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Communication Channels
7.6
178
Not enough data
8.5
212
Not enough data
7.7
136
Not enough data
7.1
109
Not enough data
7.5
77
Not enough data
Platform
6.5
85
Not enough data
7.7
96
Not enough data
8.4
104
Not enough data
7.8
88
Not enough data
7.5
195
Not enough data
7.5
203
Not enough data
Customer Management
7.3
48
Not enough data
6.9
49
Not enough data
5.7
44
Not enough data
6.7
51
Not enough data
Project Management
6.6
49
Not enough data
6.6
49
Not enough data
6.6
48
Not enough data
7.2
50
Not enough data
Accounting
6.7
48
Not enough data
7.3
49
Not enough data
6.8
47
Not enough data
6.6
44
Not enough data
6.5
44
Not enough data
Portfolio Management
6.1
44
Not enough data
6.0
43
Not enough data
6.1
43
Not enough data
6.2
42
Not enough data
Analytics
6.0
44
Not enough data
6.6
49
Not enough data
6.1
47
Not enough data
Administration
7.2
49
Not enough data
7.5
50
Not enough data
7.4
47
Not enough data
Platform
7.0
45
Not enough data
6.2
42
Not enough data
6.9
48
Not enough data
5.6
46
Not enough data
4.8
43
Not enough data
Generative AI
4.2
28
Not enough data
4.3
28
Not enough data
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
7.6
11
Not enough data
7.3
11
Not enough data
8.5
11
Not enough data
7.0
11
Not enough data
6.5
11
Not enough data
Reporting
7.3
11
Not enough data
7.7
11
Not enough data
6.5
11
Not enough data
Access & Usability
6.5
10
Not enough data
7.8
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
Agentic AI - Service Desk
4.2
6
Not enough data
6.1
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Categories
Categories
Shared Categories
ConnectWise PSA and Odoo CRM are categorized as CRM
Unique Categories
ConnectWise PSA is categorized as Professional Services Automation, Service Desk, Help Desk, and Marketing Automation
Odoo CRM has no unique categories
Reviews
Reviewers' Company Size
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Odoo CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
59.5%
Computer & Network Security
8.3%
Computer Networking
5.5%
Computer Software
4.3%
Telecommunications
3.2%
Other
19.2%
Information Technology and Services
14.9%
Computer Software
8.4%
Construction
5.2%
Marketing and Advertising
3.9%
Computer & Network Security
3.2%
Other
64.3%
Alternatives
Discussions
What applications does this tie to in order to maximimize use of other programs?
1 Comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
Is Odoo free to use?
3 Comments
AB
ODOO CRM is part of the ODOO software suite, which is an open-source software. This means that the source code is available for anyone to view and modify,...Read more
What is CRM in Odoo?
1 Comment
JK
I work with Odoo CRM as a programmer and as developer. We have a dialogue with the client, looking for their needs and we provide the service, including...Read more
What is Odoo CRM used for?
1 Comment
FF
Control sales activities, inventory, billing, and marketingRead more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
