Compare ConnectWise PSA and Jira 
Featured Products
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Mid-Market (43.6% of reviews)
Entry-Level Pricing
No pricing available
Free 10 Users Per Month
ConnectWise PSA
Star Rating
(518)3.9 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSAJira
Star Rating
(7,571)4.3 out of 5
Market Segments
Mid-Market (43.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansConnectWise PSA vs Jira
When assessing the two solutions, reviewers found Jira easier to use, set up, and administer. Reviewers also preferred doing business with Jira overall.
- Reviewers felt that Jira meets the needs of their business better than ConnectWise PSA.
- When comparing quality of ongoing product support, reviewers felt that Jira is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Jira over ConnectWise PSA.
Pricing
Entry-Level Pricing
ConnectWise PSA
No pricing availableJira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Free Trial
ConnectWise PSA
No trial information availableJira
Free Trial is available
Ratings
Meets Requirements
8.3
436
8.9
6,157
Ease of Use
7.2
443
8.1
6,241
Ease of Setup
6.2
226
8.0
2,444
Ease of Admin
7.1
214
7.6
1,562
Quality of Support
7.3
408
8.3
4,835
Has the product been a good partner in doing business?
7.4
212
8.6
1,424
Product Direction (% positive)
6.9
427
8.4
5,976
Features by Category
Sales Force Automation
8.5
137
|
Verified
Not enough data
7.9
95
|
Verified
Not enough data
7.8
125
|
Verified
Not enough data
8.3
139
|
Verified
Not enough data
7.6
101
|
Verified
Not enough data
8.3
128
Not enough data
8.0
114
|
Verified
Not enough data
8.1
114
|
Verified
Not enough data
8.4
124
|
Verified
Not enough data
Marketing Automation
7.3
85
|
Verified
Not enough data
7.2
88
|
Verified
Not enough data
7.4
94
|
Verified
Not enough data
7.4
76
|
Verified
Not enough data
Customer Support
8.4
127
Not enough data
7.6
125
|
Verified
Not enough data
7.7
119
Not enough data
7.5
82
Not enough data
7.9
108
Not enough data
Reporting & Analytics
7.5
139
|
Verified
Not enough data
7.3
137
|
Verified
Not enough data
7.5
112
Not enough data
Mobile & Social
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
95
|
Verified
Not enough data
Platform
7.4
81
Not enough data
7.9
86
Not enough data
8.2
86
Not enough data
7.6
53
Not enough data
7.3
57
Not enough data
7.0
74
Not enough data
8.0
83
Not enough data
7.3
77
Not enough data
Integration
7.7
79
Not enough data
8.0
78
Not enough data
8.5
75
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
6.1
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
6.4
6
Not enough data
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.5
232
Not enough data
8.3
229
Not enough data
8.3
224
Not enough data
8.4
214
Not enough data
8.1
201
Not enough data
7.8
216
Not enough data
8.3
224
Not enough data
8.4
167
Not enough data
Generative AI
6.3
9
Not enough data
6.1
9
Not enough data
Agentic AI - Help Desk
4.4
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Communication Channels
7.6
178
Not enough data
8.5
212
Not enough data
7.7
136
Not enough data
7.1
109
Not enough data
7.5
77
Not enough data
Platform
6.5
85
Not enough data
7.7
96
Not enough data
8.4
104
Not enough data
7.8
88
Not enough data
7.5
195
Not enough data
7.5
203
Not enough data
Tasks
Not enough data
9.3
671
Not enough data
9.0
626
Not enough data
9.1
649
Not enough data
8.8
616
Not enough data
8.5
580
Not enough data
8.2
577
Not enough data
8.5
596
Not enough data
8.5
524
Projects
Not enough data
9.0
611
Not enough data
8.7
560
Not enough data
8.2
542
Not enough data
8.5
551
Not enough data
8.6
565
Not enough data
7.8
486
Not enough data
9.2
602
Not enough data
8.3
541
Not enough data
8.1
474
Not enough data
8.1
495
Not enough data
8.7
557
Resource Management
Not enough data
8.3
517
Not enough data
8.4
541
Not enough data
8.5
524
Project Monitoring
Not enough data
8.4
515
Not enough data
8.4
524
Not enough data
8.8
577
Generative AI
Not enough data
7.4
452
Not enough data
7.5
450
Agentic AI - Project Management
Not enough data
7.4
317
Not enough data
7.7
316
Not enough data
7.9
342
Not enough data
7.7
315
Not enough data
7.6
319
Not enough data
7.4
315
Not enough data
7.9
327
Bug Reporting
Not enough data
8.8
1800
Not enough data
8.8
1754
Not enough data
8.9
1840
Bug Monitoring
Not enough data
8.6
1747
Not enough data
8.9
1859
Not enough data
8.8
1726
Agentic AI - Bug Tracking
Not enough data
7.7
264
Not enough data
7.8
265
Not enough data
7.6
265
Customer Management
7.3
48
Not enough data
6.9
49
Not enough data
5.7
44
Not enough data
6.7
51
Not enough data
Project Management
6.6
49
Not enough data
6.6
49
Not enough data
6.6
48
Not enough data
7.2
50
Not enough data
Accounting
6.7
48
Not enough data
7.3
49
Not enough data
6.8
47
Not enough data
6.6
44
Not enough data
6.5
44
Not enough data
Portfolio Management
6.1
44
Not enough data
6.0
43
Not enough data
6.1
43
Not enough data
6.2
42
Not enough data
Analytics
6.0
44
Not enough data
6.6
49
Not enough data
6.1
47
Not enough data
Administration
7.2
49
Not enough data
7.5
50
Not enough data
7.4
47
Not enough data
Platform
7.0
45
Not enough data
6.2
42
Not enough data
6.9
48
Not enough data
5.6
46
Not enough data
4.8
43
Not enough data
Generative AI
4.2
28
Not enough data
4.3
28
Not enough data
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.5
39
Not enough data
9.4
39
Not enough data
9.4
39
Automation - AI Agents
Not enough data
9.0
38
Not enough data
9.1
37
Not enough data
9.0
38
Not enough data
9.4
38
Not enough data
9.4
38
Platform
Not enough data
9.4
39
Not enough data
9.5
43
Not enough data
9.3
40
Autonomy - AI Agents
Not enough data
9.0
38
Not enough data
9.2
38
Not enough data
9.3
38
Not enough data
9.1
38
Generative AI
Not enough data
9.2
42
Not enough data
9.2
39
Incident Management
7.6
11
Not enough data
7.3
11
Not enough data
8.5
11
Not enough data
7.0
11
Not enough data
6.5
11
Not enough data
Reporting
7.3
11
Not enough data
7.7
11
Not enough data
6.5
11
Not enough data
Access & Usability
6.5
10
Not enough data
7.8
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
Agentic AI - Service Desk
4.2
6
Not enough data
6.1
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Communication
Not enough data
8.4
2705
Not enough data
8.2
2557
Not enough data
8.2
2463
Planning
Not enough data
8.7
3182
Not enough data
8.8
3286
Not enough data
8.8
3052
Not enough data
8.7
3210
Not enough data
8.3
2686
Workflow Management
Not enough data
8.6
3053
Not enough data
8.9
3443
Not enough data
7.9
2297
Not enough data
8.4
2529
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ConnectWise PSA and Jira share no categories
Unique Categories
ConnectWise PSA is categorized as CRM, Professional Services Automation, Service Desk, Help Desk, and Marketing Automation
Jira is categorized as Bug Tracking, Product Management, Project Management, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
59.5%
Computer & Network Security
8.3%
Computer Networking
5.5%
Computer Software
4.3%
Telecommunications
3.2%
Other
19.2%
Information Technology and Services
23.9%
Computer Software
23.6%
Financial Services
4.6%
Internet
4.2%
Marketing and Advertising
4.1%
Other
39.7%
Discussions
What applications does this tie to in order to maximimize use of other programs?
1 Comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
Is Jira a good tool?
12 Comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
8 Comments
VC
help teams plan sprints, manage backlogsRead more
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