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Compare CommBox and HubSpot Service Hub 
Featured Products
At a Glance
Market Segments
Mid-Market (46.5% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
No pricing available
$0.00 Per Month
CommBox
Star Rating
(50)4.7 out of 5
Market Segments
Mid-Market (46.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CommBoxHubSpot Service Hub
Star Rating
(2,884)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HubSpot Service Hub excels in overall user satisfaction, boasting a significantly higher G2 Score compared to CommBox. Users appreciate its comprehensive features, such as the built-in knowledge base that streamlines self-service and reduces repetitive inquiries.
- Users say that HubSpot Service Hub's automation tools are a standout feature, saving them hours each week by efficiently routing tickets and triggering follow-up emails without manual intervention. This level of automation is often highlighted as a game-changer for productivity.
- Reviewers mention that while CommBox is praised for its ease of use and simple implementation, it faces challenges in overall market presence and user satisfaction. Users appreciate its flexibility for consumer electronics brands, but the limited number of reviews suggests a less established user base compared to HubSpot.
- According to verified reviews, HubSpot Service Hub shines in reporting and analytical capabilities, making it a preferred choice for businesses that prioritize data-driven decision-making. Users have noted that it provides valuable insights that help in managing client relationships effectively.
- Users highlight that CommBox offers strong support for digital communication channels, such as WhatsApp, and features like chatbots for lead generation. However, the overall user experience may not match the depth of features and integrations available in HubSpot Service Hub.
- G2 reviewers indicate that HubSpot Service Hub is particularly beneficial for small businesses, with a majority of its reviews coming from this segment. In contrast, CommBox seems to cater more to mid-market companies, which may limit its appeal for smaller organizations looking for tailored solutions.
Pricing
Entry-Level Pricing
CommBox
No pricing availableHubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
CommBox
No trial information availableHubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
9.3
27
8.5
2,120
Ease of Use
9.4
26
8.6
2,312
Ease of Setup
9.3
20
8.3
1,323
Ease of Admin
9.8
20
8.5
915
Quality of Support
9.4
26
8.8
1,948
Has the product been a good partner in doing business?
9.7
20
8.8
903
Product Direction (% positive)
8.6
17
8.7
1,988
Features by Category
Ticket and Case Management
Not enough data
8.5
772
|
Verified
Not enough data
8.4
770
|
Verified
Not enough data
8.4
777
|
Verified
Not enough data
8.2
707
|
Verified
Not enough data
7.8
484
Not enough data
8.2
708
|
Verified
Not enough data
8.4
718
Not enough data
8.7
741
|
Verified
Generative AI
Not enough data
7.4
96
Not enough data
7.4
96
Agentic AI - Help Desk
Not enough data
7.5
91
Not enough data
7.6
93
Not enough data
7.6
92
Communication Channels
Not enough data
8.1
506
Not enough data
8.5
719
|
Verified
Not enough data
8.3
643
|
Verified
Not enough data
7.8
449
Not enough data
7.7
466
Platform
Not enough data
7.4
514
Not enough data
8.1
626
|
Verified
Not enough data
8.4
669
|
Verified
Not enough data
8.3
626
|
Verified
Not enough data
8.3
721
|
Verified
Not enough data
8.5
743
|
Verified
Customer Information
Not enough data
8.4
612
|
Verified
Not enough data
8.6
745
|
Verified
Not enough data
8.6
791
|
Verified
Not enough data
8.0
485
|
Verified
Not enough data
8.3
608
|
Verified
Not enough data
8.3
595
|
Verified
Not enough data
8.5
753
|
Verified
Predictions
Not enough data
7.5
459
|
Verified
Not enough data
7.8
481
|
Verified
Not enough data
8.2
560
Not enough data
7.8
409
|
Verified
Platform
Not enough data
8.5
863
|
Verified
Not enough data
8.2
711
|
Verified
Not enough data
8.4
746
|
Verified
Not enough data
8.6
817
|
Verified
Not enough data
8.4
868
|
Verified
Not enough data
8.2
665
Not enough data
8.5
789
|
Verified
Not enough data
8.8
750
|
Verified
Not enough data
8.7
859
|
Verified
Not enough data
8.8
843
|
Verified
Generative AI
Not enough data
7.7
122
Not enough data
7.8
119
Agentic AI - Customer Success
Not enough data
7.5
93
Not enough data
7.6
94
Not enough data
7.7
95
Not enough data
7.8
94
Not enough data
7.7
94
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Automation - AI Agents
Not enough data
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Platform
Not enough data
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Autonomy - AI Agents
Not enough data
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Generative AI
Not enough data
8.9
18
Not enough data
9.1
18
Responses
9.7
6
Not enough data
9.7
6
Not enough data
9.7
5
Not enough data
9.3
7
Not enough data
9.7
6
Not enough data
Platform
9.7
6
Not enough data
9.8
7
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
6
Not enough data
9.0
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
9.7
6
8.3
806
9.7
6
8.0
609
10.0
6
8.1
356
10.0
5
8.2
549
Support Automation
Not enough data
8.2
634
Not enough data
8.1
398
Not enough data
8.2
610
9.3
5
8.1
567
Generative AI
Not enough data
7.4
265
Not enough data
7.5
262
Generative AI
Not enough data
7.7
141
Not enough data
7.7
139
Not enough data
Feature Not Available
Communication
Not enough data
8.6
426
|
Verified
Not enough data
8.4
424
|
Verified
Not enough data
8.7
390
|
Verified
Not enough data
8.6
338
Not enough data
8.1
266
Internal Use
Not enough data
8.1
626
|
Verified
Not enough data
8.5
382
|
Verified
Not enough data
8.4
342
|
Verified
Not enough data
8.6
423
Not enough data
8.8
413
|
Verified
Not enough data
8.7
401
|
Verified
Generative AI
Not enough data
7.6
188
Self-Service Experience
Not enough data
8.6
657
Not enough data
8.6
630
Not enough data
7.7
86
Not enough data
7.9
418
Not enough data
8.3
453
Self-Service Platform
9.7
6
8.3
439
Not enough data
8.5
455
Not enough data
7.7
362
Not enough data
8.3
431
Agentic AI - Customer Self-Service
Not enough data
8.4
34
Not enough data
8.5
34
Not enough data
8.3
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.6
33
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.6
86
Not enough data
7.5
86
Generative AI
Not enough data
7.5
80
Not enough data
7.4
81
Survey Management
Not enough data
8.6
213
|
Verified
Not enough data
8.6
259
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
8.6
263
|
Verified
Process Management
Not enough data
8.5
246
|
Verified
Not enough data
8.6
256
Not enough data
8.6
254
|
Verified
Not enough data
8.6
255
System Management
Not enough data
8.9
252
|
Verified
Not enough data
8.8
243
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CommBox and HubSpot Service Hub are categorized as Shared Inbox, Conversational Support, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
CommBox is categorized as SAP Store, AI Sales Assistant, Chatbots, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, and Contact Center
HubSpot Service Hub is categorized as AI Agents For Business Operations, Customer Success, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
CommBox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
9.3%
Information Technology and Services
7.0%
Consumer Services
7.0%
Telecommunications
4.7%
Sports
4.7%
Other
67.4%
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.4%
Other
56.7%
Alternatives
Discussions
CommBox has no discussions with answers
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
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