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At a Glance
Market Segments
Enterprise (45.9% of reviews)
Mid-Market (57.2% of reviews)
Entry-Level Pricing
Contact Us Per Year
Contact Us Per Year
Clientshare
Star Rating
(89)4.6 out of 5
Market Segments
Enterprise (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Learn more about ClientshareTotango
Star Rating
(1,146)4.3 out of 5
Market Segments
Mid-Market (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Totango excels in customer health scores with a rating of 8.2, while Clientshare offers a slightly higher score of 8.6, indicating that Clientshare may provide more robust tools for monitoring customer engagement and satisfaction.
- Reviewers mention that Clientshare's quality of support is rated at 9.5, significantly higher than Totango's 8.5, suggesting that users may find more responsive and helpful customer service with Clientshare.
- G2 users highlight that Clientshare's ease of setup is rated at 9.2, compared to Totango's 7.3, which indicates that Clientshare may offer a more user-friendly onboarding experience, making it easier for teams to get started quickly.
- Users on G2 note that Totango's playbooks feature is rated at 7.8, while Clientshare's playbooks score higher at 8.3, suggesting that Clientshare may provide more effective strategies for customer engagement and retention.
- Reviewers say that Clientshare shines in its data security with a score of 9.4, compared to Totango's 8.6, indicating that Clientshare may offer more robust measures to protect sensitive customer information.
- Users report that Totango's journey reporting feature is rated at 8.1, while Clientshare's reporting and dashboards score an impressive 9.1, suggesting that Clientshare may provide more comprehensive insights into customer journeys and overall performance metrics.
Pricing
Entry-Level Pricing
Clientshare
Clientshare
Contact Us
Per Year
For detailed pricing options, please contact us directly.
- Business Reviews Workflow
- Net Promoter Scores
- CSAT
Totango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Free Trial
Clientshare
No trial information availableTotango
No trial information availableRatings
Meets Requirements
9.1
71
8.3
966
Ease of Use
9.2
71
8.2
980
Ease of Setup
9.2
48
7.4
492
Ease of Admin
9.2
36
7.8
360
Quality of Support
9.7
67
8.4
814
Has the product been a good partner in doing business?
9.6
37
8.6
360
Product Direction (% positive)
9.5
68
8.7
943
Features by Category
Customer Information
Not enough data
8.2
772
|
Verified
Not enough data
8.5
752
|
Verified
Not enough data
8.4
746
|
Verified
Not enough data
7.7
639
|
Verified
Not enough data
8.5
759
|
Verified
Not enough data
8.0
697
|
Verified
Not enough data
7.3
569
|
Verified
Predictions
Not enough data
7.8
664
|
Verified
Not enough data
7.1
632
|
Verified
Not enough data
7.9
674
|
Verified
Not enough data
6.5
495
|
Verified
Platform
Not enough data
8.0
753
|
Verified
Not enough data
7.7
690
|
Verified
Not enough data
7.9
690
|
Verified
Not enough data
8.0
700
|
Verified
Not enough data
7.9
725
|
Verified
Not enough data
7.9
716
|
Verified
Not enough data
8.3
710
|
Verified
Not enough data
8.5
632
|
Verified
Not enough data
8.2
741
|
Verified
Not enough data
8.3
709
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Customer Success
Not enough data
7.5
53
Not enough data
7.8
52
Not enough data
8.0
51
Not enough data
7.7
51
Not enough data
7.6
52
User Analysis
Not enough data
7.1
50
Not enough data
7.0
55
User Support
Not enough data
7.9
55
Not enough data
6.9
39
Not enough data
Feature Not Available
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
6.6
41
Platform Basics - Digital Adoption Platform
Not enough data
7.1
7
Not enough data
6.4
7
Analytics - Digital Adoption Platform
Not enough data
6.2
7
Functions - Digital Adoption Platform
Not enough data
7.1
7
Not enough data
5.8
8
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Data Sourcing
Not enough data
8.1
178
|
Verified
Not enough data
8.1
178
|
Verified
Not enough data
7.1
110
Not enough data
7.6
113
Intelligence
Not enough data
Feature Not Available
Not enough data
7.2
157
|
Verified
Not enough data
Feature Not Available
Sales Team
Not enough data
7.4
68
Not enough data
Feature Not Available
Not enough data
7.6
74
Intelligence
Not enough data
7.3
72
Not enough data
6.8
66
Not enough data
6.8
62
Mapping
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Customer Revenue Optimization
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
7.9
8
Platform Basics
Not enough data
8.0
143
Not enough data
7.7
146
Not enough data
8.2
139
Not enough data
Feature Not Available
Not enough data
7.6
132
Agentic AI - Customer Journey Mapping
Not enough data
7.1
18
Platform Basics
Not enough data
8.4
228
|
Verified
Not enough data
8.2
227
|
Verified
Platform Data
Not enough data
8.0
221
|
Verified
Not enough data
7.9
222
|
Verified
Not enough data
8.3
242
|
Verified
Not enough data
8.2
227
|
Verified
Platform Additional Functionality
Not enough data
8.2
219
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
8.1
199
Agentic AI - Customer Journey Analytics
Not enough data
7.3
15
Not enough data
8.4
15
Not enough data
8.0
15
Not enough data
7.8
15
Analytics
9.2
28
8.1
101
9.3
27
8.2
95
8.7
27
Feature Not Available
7.1
26
Feature Not Available
Customization
8.9
26
8.0
90
6.9
24
Feature Not Available
8.2
26
7.6
76
8.5
25
Feature Not Available
Generative AI
6.4
11
6.4
51
6.2
11
6.4
52
Agentic AI - Experience Management
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.5
8
Onboarding Setup
Not enough data
8.2
221
Not enough data
7.9
212
Not enough data
8.0
202
Project Tracking
Not enough data
8.2
199
Not enough data
Feature Not Available
Not enough data
8.0
195
Not enough data
8.4
212
Not enough data
8.0
193
Customer Engagement
Not enough data
7.9
188
Not enough data
8.0
204
Not enough data
7.7
199
Not enough data
8.3
198
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Clientshare and Totango are categorized as Experience Management
Unique Categories
Clientshare has no unique categories
Totango is categorized as Client Onboarding, Customer Revenue Optimization, Customer Success, Customer Data Platform (CDP), Customer Journey Mapping, Digital Adoption Platform, Customer Journey Analytics, and SAP Store
Reviews
Reviewers' Company Size
Clientshare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Facilities Services
16.5%
Staffing and Recruiting
11.8%
Information Technology and Services
9.4%
Hospitality
9.4%
Security and Investigations
8.2%
Other
44.7%
Computer Software
36.0%
Information Technology and Services
18.9%
Telecommunications
4.3%
Internet
3.5%
Marketing and Advertising
3.4%
Other
33.9%
Alternatives
Discussions
Clientshare has no discussions with answers
What are best practices for CSM assignment process - both dynamic and static?
2 Comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 Comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 Comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
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