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At a Glance
Market Segments
Mid-Market (63.3% of reviews)
Mid-Market (46.2% of reviews)
Entry-Level Pricing
No pricing available
Free
ChurnZero
Star Rating
(1,544)4.7 out of 5
Market Segments
Mid-Market (63.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroSalesforce Customer Success
Star Rating
(370)4.4 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansPricing
Entry-Level Pricing
ChurnZero
No pricing availableSalesforce Customer Success
Standard Success Plan
Free
Explore self-guided resources, like online learning, videos, and community advice. Included in all licenses.
- Trailhead
- Help Portal
- Trailblazer Community
Free Trial
ChurnZero
No trial information availableSalesforce Customer Success
No trial information availableRatings
Meets Requirements
9.0
1,259
Not enough data
Ease of Use
8.5
1,267
Not enough data
Ease of Setup
7.9
583
Not enough data
Ease of Admin
8.5
519
Not enough data
Quality of Support
9.5
1,174
Not enough data
Quality of Work
Not enough data
9.0
316
Responsiveness
Not enough data
9.0
313
Expertise of Team
Not enough data
8.9
315
Execution Ability
Not enough data
9.0
312
Communication Skills
Not enough data
9.1
311
Professionalism
Not enough data
9.4
314
Has the product been a good partner in doing business?
9.6
524
9.1
123
Product Direction (% positive)
9.4
1,195
Not enough data
Features by Category
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Information
8.9
1008
|
Verified
Not enough data
9.1
988
|
Verified
Not enough data
8.9
983
|
Verified
Not enough data
8.7
943
|
Verified
Not enough data
9.1
1005
|
Verified
Not enough data
8.7
924
|
Verified
Not enough data
8.5
828
|
Verified
Not enough data
Predictions
8.6
970
|
Verified
Not enough data
7.8
744
|
Verified
Not enough data
8.6
832
|
Verified
Not enough data
7.5
638
|
Verified
Not enough data
Platform
8.6
994
|
Verified
Not enough data
8.5
894
|
Verified
Not enough data
8.5
871
|
Verified
Not enough data
8.7
904
|
Verified
Not enough data
8.9
968
|
Verified
Not enough data
8.6
937
|
Verified
Not enough data
9.0
902
|
Verified
Not enough data
9.1
839
|
Verified
Not enough data
9.2
961
|
Verified
Not enough data
9.1
918
|
Verified
Not enough data
Generative AI
7.7
311
Not enough data
7.8
309
Not enough data
Agentic AI - Customer Success
7.5
64
Not enough data
7.5
63
Not enough data
7.5
65
Not enough data
7.2
63
Not enough data
7.2
63
Not enough data
User Analysis
8.9
126
Not enough data
8.9
134
Not enough data
User Support
9.2
139
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.3
86
Not enough data
Platform Basics - Digital Adoption Platform
9.3
10
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
9
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Sales Team
8.2
84
Not enough data
8.4
83
Not enough data
8.9
100
Not enough data
Intelligence
8.3
94
Not enough data
7.4
86
Not enough data
8.1
84
Not enough data
Mapping
8.0
82
Not enough data
8.3
87
Not enough data
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
7.9
13
Not enough data
7.6
12
Not enough data
7.6
13
Not enough data
7.9
13
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
160
Not enough data
8.5
163
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Not enough data
Agentic AI - Customer Journey Mapping
7.0
23
Not enough data
Platform Basics
8.6
181
Not enough data
8.7
188
Not enough data
Platform Data
8.6
190
Not enough data
8.5
182
Not enough data
9.0
201
Not enough data
8.6
182
Not enough data
Platform Additional Functionality
8.6
180
Not enough data
8.6
191
Not enough data
8.9
187
Not enough data
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
213
Not enough data
8.7
193
Not enough data
8.4
155
Not enough data
7.5
128
Not enough data
Customization
8.4
156
Not enough data
7.5
116
Not enough data
8.1
115
Not enough data
8.0
122
Not enough data
Generative AI
8.1
93
Not enough data
8.1
92
Not enough data
Agentic AI - Experience Management
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Onboarding Setup
8.9
305
Not enough data
8.6
292
Not enough data
8.6
273
Not enough data
Project Tracking
8.8
279
Not enough data
8.6
267
Not enough data
8.5
263
Not enough data
8.8
309
Not enough data
8.7
270
Not enough data
Customer Engagement
8.4
261
Not enough data
8.8
284
Not enough data
8.2
242
Not enough data
8.8
280
Not enough data
8.6
269
Not enough data
Team Quality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ChurnZero and Salesforce Customer Success share no categories
Unique Categories
ChurnZero is categorized as Client Onboarding, Experience Management, Customer Revenue Optimization, Digital Adoption Platform, Customer Success, Customer Journey Analytics, and Customer Journey Mapping
Salesforce Customer Success is categorized as FinancialForce Consulting and Salesforce Consulting Services
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.0%
Information Technology and Services
16.3%
Marketing and Advertising
4.9%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.9%
Financial Services
10.2%
Information Technology and Services
8.1%
Manufacturing
6.9%
Computer Software
6.0%
Consulting
5.7%
Other
63.0%
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
What is PSA in Salesforce?
2 Comments
SA
PSA stands for Professional Services Automation. It is a software solution that Salesforce offers to help organizations manage and automate their...Read more
What is PSA in FinancialForce?
2 Comments
KP
FinancialForce PSA (Professional Services Automation) is a robust solution designed to streamline and enhance the management of professional services...Read more
Salesforce Customer Success has no more discussions with answers
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