# ChurnZero vs Gainsight Product Experience Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ChurnZero excels in providing comprehensive visibility into customer health scores and usage data, making it easier for teams to proactively manage customer relationships. Users appreciate the ability to see all relevant information in one place, which enhances their ability to identify risks and opportunities.
- **Users say** that Gainsight Product Experience is intuitive and easy to use, with features that allow for quick access to user activity and detailed reporting. This simplicity is highlighted by reviewers who enjoy the effective filtering options to track user behavior, making it a solid choice for teams looking for straightforward analytics.
- **Reviewers mention** that ChurnZero's AI Snapshot feature is particularly valuable for preparing for quarterly business reviews (QBRs), as it provides a quick overview of customer status. This functionality is praised for its ability to streamline the review process and enhance strategic discussions.
- **According to verified reviews** , ChurnZero outperforms Gainsight in terms of support quality, with users rating it highly for responsiveness and helpfulness. Reviewers have noted that the support team is a strong partner in their business, contributing to a more positive overall experience.
- **Users highlight** that while Gainsight Product Experience offers solid reporting capabilities, it may not match the depth of customization available in ChurnZero. Reviewers have expressed a desire for more advanced features that allow for tailored insights into customer journeys.
- **G2 reviewers indicate** that ChurnZero's ease of setup and administration is a significant advantage, with many users finding the onboarding process straightforward. In contrast, some Gainsight users have reported minor challenges during initial setup, suggesting that ChurnZero may be the better option for teams prioritizing quick implementation.



| | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,587 | 241 | 
| **Largest Market Segment** | Mid-Market (63.1% of reviews) | Mid-Market (61.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ChurnZero

Pros:
- Ease of Use (165 reviews)
- Helpful (110 reviews)

Cons:
- Learning Curve (58 reviews)
- Complexity (44 reviews)

### Gainsight Product Experience

Pros:
- Ease of Use (6 reviews)
- Customer Engagement (4 reviews)

Cons:
- Learning Curve (3 reviews)
- Learning Difficulty (3 reviews)

---
## Ratings Comparison
| Rating | ChurnZero | Gainsight Product Experience | 
|---|---|---|
  | **Meets Requirements** | 9.0 (1275 reviews) | 8.5 (192 reviews) | 
  | **Ease of Use** | 8.5 (1283 reviews) | 7.7 (194 reviews) | 
  | **Ease of Setup** | 8.0 (597 reviews) | 7.3 (97 reviews) | 
  | **Ease of Admin** | 8.5 (529 reviews) | 8.0 (97 reviews) | 
  | **Quality of Support** | 9.5 (1190 reviews) | 8.8 (173 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (535 reviews) | 8.9 (94 reviews) | 
  | **Product Direction (% positive)** | 9.4 (1211 reviews) | 8.6 (184 reviews) | 

---
## Pricing

### ChurnZero

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Gainsight Product Experience

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | 8.4/10 | 1085 |
| **Gainsight Product Experience** | N/A | N/A |

#### Customer Information

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Customer Health Scores** | 8.9 (1017 reviews) ✓ Verified | Not enough data | 
| **Customer Monitoring** | 9.1 (993 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.9 (987 reviews) ✓ Verified | Not enough data | 
| **Playbooks** | 8.7 (948 reviews) ✓ Verified | Not enough data | 
| **Customer Segments** | 9.1 (1014 reviews) ✓ Verified | Not enough data | 
| **Product Engagement** | 8.7 (929 reviews) ✓ Verified | Not enough data | 
| **Surveys** | 8.5 (832 reviews) ✓ Verified | Not enough data | 

#### Predictions

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Churn Risk** | 8.6 (977 reviews) ✓ Verified | Not enough data | 
| **Upsell Opportunities** | 7.8 (747 reviews) ✓ Verified | Not enough data | 
| **Custom Triggers** | 8.6 (833 reviews) ✓ Verified | Not enough data | 
| **Machine Learning** | 7.5 (639 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Reporting & Dashboards** | 8.6 (999 reviews) ✓ Verified | Not enough data | 
| **API & Integrations** | 8.5 (901 reviews) ✓ Verified | Not enough data | 
| **Data Import & Export Tools** | 8.5 (873 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.7 (910 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.9 (972 reviews) ✓ Verified | Not enough data | 
| **Customization** | 8.6 (939 reviews) ✓ Verified | Not enough data | 
| **Scalability** | 9.0 (907 reviews) ✓ Verified | Not enough data | 
| **Data Security** | 9.1 (839 reviews) ✓ Verified | Not enough data | 
| **Performance & Reliability** | 9.2 (966 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 9.1 (920 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **AI Text Generation** | 7.7 (311 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (309 reviews) | Not enough data | 

#### Agentic AI - Customer Success

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (64 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (63 reviews) | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | 7.2 (63 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (63 reviews) | Not enough data | 

### User Research

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | N/A | N/A |
| **Gainsight Product Experience** | 7.6/10 | 39 |

#### User Response Methods

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Survey** | Not enough data | 8.9 (32 reviews) | 
| **Video Snippets** | Not enough data | Feature Not Available | 
| **Video Interview** | Not enough data | Feature Not Available | 
| **Photo Submission** | Not enough data | Feature Not Available | 
| **Text/Notes** | Not enough data | 7.9 (27 reviews) | 

#### Participant Selection

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **In-App** | Not enough data | 8.5 (34 reviews) | 
| **In-Store** | Not enough data | Feature Not Available | 
| **On-Site** | Not enough data | 7.7 (22 reviews) | 
| **Recruitment Pool** | Not enough data | 6.7 (19 reviews) | 

#### Insights

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Analytics** | Not enough data | 8.2 (35 reviews) | 
| **Collaboration** | Not enough data | 7.6 (30 reviews) | 
| **Sorting** | Not enough data | 7.7 (27 reviews) | 

#### Generative AI

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 6.7 (9 reviews) | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | 9.0/10 | 153 |
| **Gainsight Product Experience** | 8.3/10 | 93 |

#### User Analysis

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Survey Implementation** | 8.8 (126 reviews) | 8.8 (78 reviews) | 
| **Data Analysis** | 8.9 (134 reviews) | 8.2 (88 reviews) | 

#### User Support

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **User Segmentation** | 9.2 (139 reviews) | 8.2 (82 reviews) | 
| **Multi-Language Support** | 7.9 (71 reviews) | 8.1 (45 reviews) | 
| **Behavior-responsive Messaging** | 8.7 (98 reviews) | 8.3 (61 reviews) | 

#### Walkthrough Type

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Audio-visual Walkthroughs** | 8.1 (91 reviews) | 8.3 (54 reviews) | 
| **Text Bubble Walkthroughs** | 8.3 (86 reviews) | 8.5 (72 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Integration** | 9.3 (10 reviews) | Not enough data | 
| **Communications** | 9.0 (10 reviews) | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Analytics** | 9.8 (8 reviews) | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Customer self-service** | 9.8 (9 reviews) | Not enough data | 
| **In-app guidance** | 10.0 (7 reviews) | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | N/A | N/A |
| **Gainsight Product Experience** | 7.6/10 | 126 |

#### Product Analytics

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Account-Level Analytics** | Not enough data | 7.9 (114 reviews) | 
| **User-Level Analytics** | Not enough data | 8.4 (118 reviews) | 
| **Segmentation** | Not enough data | 7.8 (103 reviews) | 
| **Funnels** | Not enough data | 7.4 (100 reviews) | 
| **Alerts** | Not enough data | 7.2 (81 reviews) | 
| **Multi-Product Analytics** | Not enough data | 7.4 (94 reviews) | 
| **User Scoring** | Not enough data | 7.2 (72 reviews) | 
| **Integrations** | Not enough data | 7.2 (87 reviews) | 

#### Agentic AI - Product Analytics

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | 8.0/10 | 106 |
| **Gainsight Product Experience** | N/A | N/A |

#### Sales Team

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Flexible Sales Process** | 8.2 (84 reviews) | Not enough data | 
| **Training Mode** | 8.4 (83 reviews) | Not enough data | 
| **Playbooks** | 8.9 (101 reviews) | Not enough data | 

#### Intelligence

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Opportunity Identification** | 8.3 (94 reviews) | Not enough data | 
| **Zero-touch Renewals** | 7.4 (86 reviews) | Not enough data | 
| **Smart Content** | 8.1 (84 reviews) | Not enough data | 

#### Mapping

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Multiple Org Charts** | 8.0 (82 reviews) | Not enough data | 
| **Stakeholder Roles** | 8.3 (87 reviews) | Not enough data | 

#### Agentic AI - Customer Revenue Optimization

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (11 reviews) | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | 7.6 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (13 reviews) | Not enough data | 
| **Decision Making** | 8.0 (11 reviews) | Not enough data | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | 8.2/10 | 172 |
| **Gainsight Product Experience** | N/A | N/A |

#### Platform Basics

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Templates** | 8.4 (160 reviews) | Not enough data | 
| **Exporting** | 8.5 (163 reviews) | Not enough data | 
| **Multi-user Access and Collaboration** | 8.6 (147 reviews) | Not enough data | 
| **Multiple Personas** | 8.3 (140 reviews) | Not enough data | 
| **Data Analytics ** | 8.5 (154 reviews) | Not enough data | 

#### Agentic AI - Customer Journey Mapping

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (23 reviews) | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | 8.5/10 | 213 |
| **Gainsight Product Experience** | N/A | N/A |

#### Platform Basics

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Dynamic Segmentation** | 8.6 (181 reviews) | Not enough data | 
| **Journey Optimization** | 8.7 (189 reviews) | Not enough data | 

#### Platform Data

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Journey Reporting** | 8.6 (191 reviews) | Not enough data | 
| **Trends Reporting** | 8.5 (182 reviews) | Not enough data | 
| **Dashboards** | 9.0 (202 reviews) | Not enough data | 
| **Advanced Data Filtering** | 8.6 (182 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Journey Mapping** | 8.6 (180 reviews) | Not enough data | 
| **Integrations** | 8.7 (192 reviews) | Not enough data | 
| **Automated Alerts** | 8.9 (187 reviews) | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (20 reviews) | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | 7.8 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (20 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | 7.8/10 | 260 |
| **Gainsight Product Experience** | N/A | N/A |

#### Analytics

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.8 (214 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.7 (193 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 8.4 (155 reviews) | Not enough data | 
| **Gamification** | 7.5 (128 reviews) | Not enough data | 

#### Customization

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Stakeholder Management** | 8.4 (156 reviews) | Not enough data | 
| **Multilanguage Support** | 7.5 (116 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.1 (115 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.0 (122 reviews) | Not enough data | 

#### Generative AI

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **AI Text Generation** | 8.1 (93 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (92 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Autonomous Task Execution** | 6.8 (11 reviews) | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | 5.9 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (11 reviews) | Not enough data | 

### Client Onboarding

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | 8.6/10 | 347 |
| **Gainsight Product Experience** | N/A | N/A |

#### Onboarding Setup

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Workflows** | 8.9 (305 reviews) | Not enough data | 
| **Templates** | 8.6 (292 reviews) | Not enough data | 
| **Checklists** | 8.6 (273 reviews) | Not enough data | 

#### Project Tracking

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Monitoring** | 8.8 (279 reviews) | Not enough data | 
| **Resources** | 8.6 (267 reviews) | Not enough data | 
| **Content** | 8.5 (263 reviews) | Not enough data | 
| **Tasks** | 8.8 (310 reviews) | Not enough data | 
| **Optimization** | 8.7 (270 reviews) | Not enough data | 

#### Customer Engagement

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Portal** | 8.4 (261 reviews) | Not enough data | 
| **Engagement** | 8.8 (284 reviews) | Not enough data | 
| **Branding** | 8.2 (242 reviews) | Not enough data | 
| **Visibility** | 8.8 (280 reviews) | Not enough data | 
| **Collaboration** | 8.6 (269 reviews) | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | N/A | N/A |
| **Gainsight Product Experience** | N/A | N/A |

#### Communication

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Wiki Documentation** | Not enough data | Feature Not Available | 
| **Community Forum** | Not enough data | Feature Not Available | 
| **Customer Ideation** | Not enough data | Feature Not Available | 

#### Planning

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Work Capacity** | Not enough data | Feature Not Available | 
| **Task Ranking** | Not enough data | Feature Not Available | 
| **Kanban Board** | Not enough data | Feature Not Available | 
| **Custom Workflows** | Not enough data | Feature Not Available | 
| **Release Forecasting** | Not enough data | Feature Not Available | 

#### Workflow Management

| Feature | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Time Tracking** | Not enough data | Feature Not Available | 
| **Progress Monitoring** | Not enough data | Feature Not Available | 
| **Budgeting** | Not enough data | Feature Not Available | 
| **Team Scorecard** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform)

**Unique to ChurnZero (6):** [Client Onboarding Software](https://www.g2.com/categories/client-onboarding), [Experience Management Software](https://www.g2.com/categories/experience-management), [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success Software](https://www.g2.com/categories/customer-success), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping)

**Unique to Gainsight Product Experience (3):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Product Management Software](https://www.g2.com/categories/product-management-software), [User Research Tools](https://www.g2.com/categories/user-research)


---
## Reviewer Demographics

### By Company Size

| Segment | ChurnZero | Gainsight Product Experience | 
|---|---|---|
| **Small-Business** | 28.2% | 20.3% | 
| **Mid-Market** | 63.1% | 61.9% | 
| **Enterprise** | 8.7% | 17.8% | 

### By Industry

#### ChurnZero

- **Computer Software:** 36.8%
- **Information Technology and Services:** 16.3%
- **Marketing and Advertising:** 5.0%
- **Computer & Network Security:** 3.7%
- **Education Management:** 2.3%
- **Financial Services:** 2.2%
- **Human Resources:** 2.0%
- **Hospital & Health Care:** 2.0%
- **E-Learning:** 1.9%
- **Internet:** 1.8%
- **Other:** 26.0%

#### Gainsight Product Experience

- **Computer Software:** 38.1%
- **Information Technology and Services:** 14.0%
- **Hospital & Health Care:** 4.2%
- **Education Management:** 3.8%
- **Marketing and Advertising:** 3.0%
- **Financial Services:** 2.5%
- **Telecommunications:** 2.5%
- **E-Learning:** 2.5%
- **Automotive:** 1.7%
- **Computer & Network Security:** 1.7%
- **Other:** 25.8%

---
## Alternatives

### Alternatives to ChurnZero

- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (500 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (659 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1709 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [CustomerSuccessBox](https://www.g2.com/products/customersuccessbox/reviews) — 4.5/5 stars (134 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1779 reviews)

### Alternatives to Gainsight Product Experience

- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1779 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2884 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1349 reviews)
- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.6/5 stars (528 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (560 reviews)
- [Heap](https://www.g2.com/products/heap/reviews) — 4.4/5 stars (1097 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1048 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (983 reviews)

---
## Top Discussions

### ChurnZero

- Title: [Does ChurnZero have a Customer Success blog?](https://www.g2.com/discussions/blog) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/"
- Title: [What is ChurnZero used for?](https://www.g2.com/discussions/what-is-churnzero-used-for) — 1 comment
  > **Top comment:** "ChurnZero gives our Client Success Team a tool designed for them that gives them insight into which clients are thriving, which ones need a little extra help..."
- Title: [Best advice for not getting overwhelmed?](https://www.g2.com/discussions/36867-best-advice-for-not-getting-overwhelmed) — 1 comment, 1 upvote
  > **Top comment:** "This is going to sound like useless advice but really focus on one goal at a time because I often get derailed because I know other things need fixing and..."
- Title: [Does ChurnZero support  B2C subscription companies?](https://www.g2.com/discussions/32666-does-churnzero-support-b2c-subscription-companies) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Thanks for question!  While customer success platforms are generally optimized for “accounts” and “contacts”, it is certainly possible to manage accounts..."
- Title: [Can I schedule a demo of ChurnZero?](https://www.g2.com/discussions/demo-request) — 1 comment, 2 upvotes *(includes official response)*
  > **Top comment:** "Yes! Fill out your contact information here and a member of our team will be in touch shortly to schedule a personalized demo of the ChurnZero platform -..."

### Gainsight Product Experience

- Title: [What is Gainsight software?](https://www.g2.com/discussions/gainsight-px-what-is-gainsight-software) — 1 comment
  > **Top comment:** "GainSight PX is a tool that monitor users' usage of software in the cloud. "
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/what-is-gainsight-px) — 1 comment
  > **Top comment:** "Gainsight PX is a product intelligence and communication tool that helps you track usage trends, user engagement, user retention, provides onboarding..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/churnzero-vs-gainsight-product-experience)