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Compare ChurnZero and CustomerSuccessBox 
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At a Glance
Market Segments
Mid-Market (63.4% of reviews)
Mid-Market (73.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ChurnZero
Star Rating
(1,535)4.7 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroCustomerSuccessBox
Star Rating
(134)4.5 out of 5
Market Segments
Mid-Market (73.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about CustomerSuccessBoxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in Customer Health Scores with a rating of 8.9, while CustomerSuccessBox follows closely with 8.8. Reviewers mention that ChurnZero's scoring system provides more actionable insights for proactive customer management.
- Reviewers mention that ChurnZero's Quality of Support is outstanding, rated at 9.6, compared to CustomerSuccessBox's 9.3. Users on G2 highlight the responsiveness and helpfulness of ChurnZero's support team as a key differentiator.
- Users say that ChurnZero's Customer Monitoring feature stands out with a rating of 9.2, while CustomerSuccessBox is rated at 8.9. Reviewers mention that ChurnZero offers more comprehensive monitoring tools that help track customer engagement effectively.
- G2 users report that ChurnZero's Onboarding Setup is rated higher at 9.0 compared to CustomerSuccessBox's 8.7. Users highlight that ChurnZero provides more intuitive workflows and templates that simplify the onboarding process.
- Reviewers mention that ChurnZero's Scalability is rated at 9.0, which is significantly higher than CustomerSuccessBox's 8.6. Users report that ChurnZero is better suited for growing businesses due to its robust features that adapt to increasing customer needs.
- Users on G2 say that ChurnZero's Engagement features are rated at 9.0, while CustomerSuccessBox is at 8.7. Reviewers mention that ChurnZero's engagement tools, such as automated alerts and customer portals, are more effective in driving user interaction.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableCustomerSuccessBox
No pricing availableFree Trial
ChurnZero
No trial information availableCustomerSuccessBox
Free Trial is available
Ratings
Meets Requirements
9.0
1,254
8.5
102
Ease of Use
8.5
1,262
8.6
103
Ease of Setup
7.9
580
8.1
37
Ease of Admin
8.5
517
8.8
37
Quality of Support
9.5
1,169
9.3
100
Has the product been a good partner in doing business?
9.6
522
9.1
37
Product Direction (% positive)
9.4
1,190
9.3
89
Features by Category
Customer Information
8.9
1005
|
Verified
8.8
76
|
Verified
9.1
985
|
Verified
8.9
74
|
Verified
8.9
981
|
Verified
8.7
74
|
Verified
8.7
940
|
Verified
8.7
75
|
Verified
9.1
1002
|
Verified
8.6
74
|
Verified
8.7
922
|
Verified
8.6
72
|
Verified
8.5
826
|
Verified
8.3
48
Predictions
8.6
967
|
Verified
8.5
72
|
Verified
7.8
742
|
Verified
8.4
65
|
Verified
8.6
830
|
Verified
8.7
65
|
Verified
7.5
637
|
Verified
8.3
50
|
Verified
Platform
8.6
990
|
Verified
8.2
69
|
Verified
8.5
892
|
Verified
8.6
64
|
Verified
8.5
868
|
Verified
8.3
55
|
Verified
8.7
902
|
Verified
8.7
64
|
Verified
8.9
966
|
Verified
8.5
69
|
Verified
8.6
934
|
Verified
8.3
64
|
Verified
9.0
900
|
Verified
8.6
58
|
Verified
9.1
837
|
Verified
8.7
57
|
Verified
9.2
959
|
Verified
8.5
68
|
Verified
9.1
916
|
Verified
8.4
61
|
Verified
Generative AI
7.7
308
Not enough data
7.8
307
Not enough data
Agentic AI - Customer Success
7.5
64
Not enough data
7.5
63
Not enough data
7.5
64
Not enough data
7.2
63
Not enough data
7.2
63
Not enough data
User Analysis
8.9
125
Not enough data
8.9
133
Not enough data
User Support
9.2
138
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.2
85
Not enough data
Platform Basics - Digital Adoption Platform
9.3
9
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
8
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Sales Team
8.2
83
7.7
10
8.4
82
8.1
12
8.8
98
8.8
15
Intelligence
8.3
92
8.3
15
7.5
85
7.9
13
8.1
83
8.1
12
Mapping
8.0
81
9.1
13
8.3
86
9.0
13
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
7.8
12
Not enough data
7.6
12
Not enough data
7.4
12
Not enough data
7.8
12
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
159
Not enough data
8.5
162
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Not enough data
Agentic AI - Customer Journey Mapping
7.0
23
Not enough data
Platform Basics
8.6
181
Not enough data
8.7
188
Not enough data
Platform Data
8.6
190
Not enough data
8.5
181
Not enough data
9.0
200
Not enough data
8.6
182
Not enough data
Platform Additional Functionality
8.6
180
Not enough data
8.6
190
Not enough data
8.9
186
Not enough data
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
212
Not enough data
8.7
192
Not enough data
8.4
154
Not enough data
7.5
127
Not enough data
Customization
8.4
155
Not enough data
7.6
115
Not enough data
8.1
114
Not enough data
8.1
121
Not enough data
Generative AI
8.0
92
Not enough data
8.1
91
Not enough data
Agentic AI - Experience Management
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Onboarding Setup
8.9
304
8.7
15
8.6
292
8.7
14
8.6
272
8.8
13
Project Tracking
8.8
279
8.8
14
8.6
266
8.3
13
8.5
262
8.7
13
8.8
308
9.0
13
8.7
269
8.5
14
Customer Engagement
8.4
261
8.5
12
8.8
283
8.7
13
8.2
242
8.9
12
8.8
279
9.2
13
8.6
269
8.7
13
Categories
Categories
Shared Categories
ChurnZero and CustomerSuccessBox are categorized as Client Onboarding, Customer Revenue Optimization, and Customer Success
Unique Categories
ChurnZero is categorized as Experience Management, Digital Adoption Platform, Customer Journey Analytics, and Customer Journey Mapping
CustomerSuccessBox has no unique categories
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CustomerSuccessBox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.0%
Information Technology and Services
16.4%
Marketing and Advertising
4.9%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.8%
Computer Software
39.6%
Information Technology and Services
24.6%
Logistics and Supply Chain
9.7%
Education Management
6.7%
Consumer Services
4.5%
Other
14.9%
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
what is best use of this CSB in CRM industry
2 Comments
SK
CustomerSuccessBox comes post sales to help you retain your customers. Through the platform you can get insights on how your CRM users are using the...Read more
Should customer success solution have mature AI recommendation with in-app walk through system
1 Comment
SK
Yes... Reality is that with 100 of data points it's near impossible for the human mind to comprehend, analyse, and configure rules and alerts with accurate...Read more
CustomerSuccessBox has no more discussions with answers
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