Compare ChurnZero and CustomerSuccessBox 
Featured Products
At a Glance
Market Segments
Mid-Market (63.3% of reviews)
Mid-Market (73.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ChurnZero
Star Rating
(1,563)4.7 out of 5
Market Segments
Mid-Market (63.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroCustomerSuccessBox
Star Rating
(134)4.5 out of 5
Market Segments
Mid-Market (73.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about CustomerSuccessBoxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ChurnZero excels in overall user satisfaction, boasting a significantly higher G2 Score compared to CustomerSuccessBox. Users appreciate features like automatic meeting logging and centralized information storage, which streamline their workflow.
- Users say that ChurnZero's implementation process is notably efficient, with many highlighting its intuitive setup and versatile configuration options. This allows teams to quickly adapt the tool to their specific needs, enhancing productivity right from the start.
- Reviewers mention that while CustomerSuccessBox provides valuable insights into account activity, it lacks the comprehensive automation features that ChurnZero offers. Users of ChurnZero enjoy the ability to automate communications, which helps them engage with multiple customers simultaneously.
- According to verified reviews, ChurnZero's quality of support is highly rated, with users noting the responsiveness and helpfulness of the support team. In contrast, while CustomerSuccessBox also receives positive feedback for its support, it does not match the level of satisfaction reported for ChurnZero.
- Users highlight that ChurnZero's core functionality is considered best in class, particularly with its Devless integration that allows for quick setup and impactful results. This level of performance is a key differentiator compared to CustomerSuccessBox, which, while effective, does not achieve the same level of acclaim.
- Reviewers indicate that both products offer useful features for customer monitoring and engagement, but ChurnZero's advanced capabilities in tracking customer health and automating workflows give it a competitive edge. Users appreciate the detailed health scores and monitoring tools that help them proactively manage customer relationships.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableCustomerSuccessBox
No pricing availableFree Trial
ChurnZero
No trial information availableCustomerSuccessBox
Free Trial is available
Ratings
Meets Requirements
9.0
1,267
8.5
102
Ease of Use
8.5
1,275
8.6
103
Ease of Setup
7.9
588
8.1
37
Ease of Admin
8.5
520
8.8
37
Quality of Support
9.5
1,182
9.3
100
Has the product been a good partner in doing business?
9.6
526
9.1
37
Product Direction (% positive)
9.4
1,203
9.3
89
Features by Category
Customer Information
8.9
1013
|
Verified
8.8
76
|
Verified
9.1
991
|
Verified
8.9
74
|
Verified
8.9
984
|
Verified
8.7
74
|
Verified
8.7
945
|
Verified
8.7
75
|
Verified
9.1
1011
|
Verified
8.6
74
|
Verified
8.7
926
|
Verified
8.6
72
|
Verified
8.5
830
|
Verified
8.3
48
Predictions
8.6
975
|
Verified
8.5
72
|
Verified
7.8
744
|
Verified
8.4
65
|
Verified
8.6
832
|
Verified
8.7
65
|
Verified
7.5
638
|
Verified
8.3
50
|
Verified
Platform
8.6
996
|
Verified
8.2
69
|
Verified
8.5
898
|
Verified
8.6
64
|
Verified
8.5
871
|
Verified
8.3
55
|
Verified
8.7
907
|
Verified
8.7
64
|
Verified
8.9
972
|
Verified
8.5
69
|
Verified
8.6
938
|
Verified
8.3
64
|
Verified
9.0
904
|
Verified
8.6
58
|
Verified
9.1
839
|
Verified
8.7
57
|
Verified
9.2
962
|
Verified
8.5
68
|
Verified
9.1
919
|
Verified
8.4
61
|
Verified
Generative AI
7.7
311
Not enough data
7.8
309
Not enough data
Agentic AI - Customer Success
7.5
64
Not enough data
7.5
63
Not enough data
Feature Not Available
Not enough data
7.2
63
Not enough data
7.2
63
Not enough data
User Analysis
8.8
126
Not enough data
8.9
134
Not enough data
User Support
9.2
139
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.3
86
Not enough data
Platform Basics - Digital Adoption Platform
9.3
10
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
9
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Sales Team
8.2
84
7.7
10
8.4
83
8.1
12
8.9
100
8.8
15
Intelligence
8.3
94
8.3
15
7.4
86
7.9
13
8.1
84
8.1
12
Mapping
8.0
82
9.1
13
8.3
87
9.0
13
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
Feature Not Available
Not enough data
7.6
12
Not enough data
7.6
13
Not enough data
7.9
13
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
160
Not enough data
8.5
163
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Not enough data
Agentic AI - Customer Journey Mapping
7.0
23
Not enough data
Platform Basics
8.6
181
Not enough data
8.7
188
Not enough data
Platform Data
8.6
190
Not enough data
8.5
182
Not enough data
9.0
201
Not enough data
8.6
182
Not enough data
Platform Additional Functionality
8.6
180
Not enough data
8.6
191
Not enough data
8.9
187
Not enough data
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
Feature Not Available
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
213
Not enough data
8.7
193
Not enough data
8.4
155
Not enough data
7.5
128
Not enough data
Customization
8.4
156
Not enough data
7.5
116
Not enough data
8.1
115
Not enough data
8.0
122
Not enough data
Generative AI
8.1
93
Not enough data
8.1
92
Not enough data
Agentic AI - Experience Management
6.8
11
Not enough data
Feature Not Available
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Onboarding Setup
8.9
305
8.7
15
8.6
292
8.7
14
8.6
273
8.8
13
Project Tracking
8.8
279
8.8
14
8.6
267
8.3
13
8.5
263
8.7
13
8.8
310
9.0
13
8.7
270
8.5
14
Customer Engagement
8.4
261
8.5
12
8.8
284
8.7
13
8.2
242
8.9
12
8.8
280
9.2
13
8.6
269
8.7
13
Categories
Categories
Shared Categories
ChurnZero and CustomerSuccessBox are categorized as Client Onboarding, Customer Revenue Optimization, and Customer Success
Unique Categories
ChurnZero is categorized as Experience Management, Digital Adoption Platform, Customer Journey Analytics, and Customer Journey Mapping
CustomerSuccessBox has no unique categories
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CustomerSuccessBox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.8%
Information Technology and Services
16.2%
Marketing and Advertising
5.0%
Computer & Network Security
3.7%
Education Management
2.2%
Other
36.0%
Computer Software
39.6%
Information Technology and Services
24.6%
Logistics and Supply Chain
9.7%
Education Management
6.7%
Consumer Services
4.5%
Other
14.9%
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
what is best use of this CSB in CRM industry
2 Comments
SK
CustomerSuccessBox comes post sales to help you retain your customers. Through the platform you can get insights on how your CRM users are using the...Read more
Should customer success solution have mature AI recommendation with in-app walk through system
1 Comment
SK
Yes... Reality is that with 100 of data points it's near impossible for the human mind to comprehend, analyse, and configure rules and alerts with accurate...Read more
CustomerSuccessBox has no more discussions with answers
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