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Compare Chatwoot and tawk.to 
Featured Products
At a Glance
Market Segments
Small-Business (60.0% of reviews)
Small-Business (73.1% of reviews)
Entry-Level Pricing
$19.00 1 Agent Per Month
Free Per Month
Chatwoot
Star Rating
(15)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 Agent Per Month
Browse all 4 pricing planstawk.to
Star Rating
(201)4.5 out of 5
Market Segments
Small-Business (73.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansChatwoot vs tawk.to
When assessing the two solutions, reviewers found Chatwoot easier to use, set up, and administer. Reviewers also preferred doing business with Chatwoot overall.
- Reviewers felt that Chatwoot meets the needs of their business better than tawk.to.
- When comparing quality of ongoing product support, reviewers felt that Chatwoot is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Chatwoot over tawk.to.
Pricing
Entry-Level Pricing
Chatwoot
Self-hosted Chatwoot
$19.00
1 Agent Per Month
- Self-hosted offering
- Privacy compliant
- 360 degree profile of the user
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Chatwoot
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
9.2
14
9.1
173
Ease of Use
9.3
15
9.0
173
Ease of Setup
9.6
12
9.0
88
Ease of Admin
9.3
5
9.0
79
Quality of Support
8.9
11
8.3
142
Has the product been a good partner in doing business?
9.7
5
8.9
68
Product Direction (% positive)
9.2
15
8.9
166
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
9.0
8
8.5
125
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.8
13
Not enough data
6.5
11
Not enough data
6.4
11
Communication
8.3
8
9.2
139
|
Verified
7.6
7
8.8
138
|
Verified
7.7
5
8.0
101
|
Verified
8.3
5
8.9
118
|
Verified
7.5
6
8.3
41
Internal Use
9.0
8
8.5
125
|
Verified
8.6
6
8.8
124
|
Verified
8.1
6
8.4
114
8.3
5
8.6
117
|
Verified
8.3
5
8.7
111
|
Verified
7.8
6
8.3
112
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatwoot and tawk.to are categorized as Live Chat
Unique Categories
Chatwoot is categorized as Shared Inbox, Social Customer Service, Help Desk, Conversational Support, and Customer Self-Service
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Chatwoot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
13.3%
Logistics and Supply Chain
13.3%
Information Technology and Services
13.3%
Computer Software
13.3%
Staffing and Recruiting
6.7%
Other
40.0%
Computer Software
11.9%
Information Technology and Services
11.4%
Marketing and Advertising
8.3%
Internet
5.2%
Education Management
4.1%
Other
59.1%
Alternatives
Discussions
Chatwoot has no discussions with answers
What is tawk.to used for?
2 Comments
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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