Link copied to clipboard

# Chatwoot vs tawk.to Comparison - What are their main differences?

Share
[
Export
](/compare/chatwoot/tawk-to/export.csv)

Chatwoottawk.to[+ Add Product](#)

Reviews

**Chatwoot** [

4.5/5(16)

](https://www.g2.com/products/chatwoot/reviews#reviews)

**tawk.to** [

4.5/5(202)

](https://www.g2.com/products/tawk-to/reviews#reviews)

Pricing

**Chatwoot**
Free Trial

**$19.00** 1 Agent Per Month · Self-hosted Chatwoot

**tawk.to**
Free Trial

**Free** Per Month · Free

**Pricing Insights**
from reviews

Time to Implement

**Chatwoot**
Not enough reviews yet

**tawk.to**
1 month

Based on 46 responses

Return on Investment

**Chatwoot**
Not enough reviews yet

**tawk.to**
6 months

Based on 34 responses

Perceived Cost

**Chatwoot**
Not enough reviews yet

**tawk.to**
$$$$$

Average Discount

**Chatwoot**
Not enough reviews yet

**tawk.to**
21%

 ![Chatwoot](https://images.g2crowd.com/uploads/product/hd_favicon/5f0c3c8caca999b718cff11b5ece96ca/chatwoot.svg "Chatwoot")

 ![tawk.to](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6ed2d77695b366716566a1c359273048/tawk-to.png "tawk.to")

G2 offers free advice on this comparison.

Chat with an expert

How would you like to receive Software Advice?

 ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg)

FormAnswer questions at your own pace, no call required.

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)

AI AgentChat live and get a recommendation in minutes.

 ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg)

Phone CallTalk it through live with a software advisor.

Pros & Cons

**Chatwoot**
[
Easy Setup (3)
](https://www.g2.com/products/chatwoot/reviews?filters%5Bsentiment_snippet%5D=1978494&qs=pros-and-cons#reviews)[
Integrations (3)
](https://www.g2.com/products/chatwoot/reviews?filters%5Bsentiment_snippet%5D=1529684&qs=pros-and-cons#reviews)[
Connectivity Issues (2)
](https://www.g2.com/products/chatwoot/reviews?filters%5Bsentiment_snippet%5D=1529779&qs=pros-and-cons#reviews)[
Limited Connectivity (2)
](https://www.g2.com/products/chatwoot/reviews?filters%5Bsentiment_snippet%5D=1529662&qs=pros-and-cons#reviews)

**tawk.to**
[
Ease of Use (6)
](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683139&qs=pros-and-cons#reviews)[
Easy Setup (3)
](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=2291744&qs=pros-and-cons#reviews)[
Chatbot Issues (2)
](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683408&qs=pros-and-cons#reviews)[
Limitations (2)
](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683498&qs=pros-and-cons#reviews)

Integrations

**Chatwoot**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c234b0ee74b541afa9ab8821ce182db8/facebook-for-business.png "Product Avatar Image")

Facebook

](https://www.g2.com/products/facebook-for-business/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a9a6d57cdd833bf0381d21fd9246641/google-workspace.png "Product Avatar Image")

Google Workspace

](https://www.g2.com/products/google-workspace/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_65e597103b089dfd2b79a04fd5ccbf3e/instagram-for-business.png "Product Avatar Image")

Instagram for Business

](https://www.g2.com/products/instagram-for-business/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image")

Slack

](https://www.g2.com/products/slack/reviews)[
View all
](https://www.g2.com/products/chatwoot/integrations)

**tawk.to**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_db4c97d6a091779bee99b5765660281e/zapier.png "Product Avatar Image")

Zapier

](https://www.g2.com/products/zapier/reviews)[
View all
](https://www.g2.com/products/tawk-to/integrations)

Screenshots

**Chatwoot**
 ![Chatwoot screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/133586/1.jpg)

**tawk.to**
 ![tawk.to screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/40346/screenshot-2.png)

Ratings

Meets Requirements

**Chatwoot**

9.2

9.215

**tawk.to**

9.1

9.1174

Ease of Use

**Chatwoot**

9.4

9.416

**tawk.to**

9.0

9.0174

Ease of Setup

**Chatwoot**

9.5

9.513

**tawk.to**

9.0

9.090

Ease of Admin

**Chatwoot**

9.3

9.35

**tawk.to**

9.0

9.078

Quality of Support

**Chatwoot**

9.0

9.012

**tawk.to**

8.3

8.3141

Has the product been a good partner in doing business?

**Chatwoot**

9.7

9.75

**tawk.to**

8.9

8.967

Product Direction (% positive)

**Chatwoot**

9.2

9.215

**tawk.to**

8.9

8.9167

Features

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

8.2

11

8.1

156

Generative AI

AI Text Generation

Not enough data

6.8(won by default)

12

AI Text Summarization

Not enough data

5.9(won by default)

9

AI Text-to-Speech

Not enough data

5.7(won by default)

9

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

8.3

8

9.2(won by 0.9)

139

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Notifications

7.5

8

8.9(won by 1.4)

138

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Targeted Emails

7.7

5

7.9(won by 0.2)

99

|

Verified

In-App Messaging

8.3

5

8.9(won by 0.6)

115

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Co-Browsing

7.5

6

8.3(won by 0.8)

40

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

9.0(won by 0.5)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.5

122

|

Verified

Conversation Archiving

8.6

6

8.8(won by 0.2)

123

|

Verified

Lead Development

8.3

7

8.4(won by 0.1)

111

Knowledge Base

8.3

5

8.6(won by 0.3)

116

|

Verified

Team Inbox 

8.6(tied score)

6

8.6(tied score)

108

|

Verified

Customer Profiles

7.8

6

8.3(won by 0.5)

109

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

8.0

5

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Self-Service Experience

Knowledge Base

8.0(won by default)

5

Not enough data

Searchable Articles

Not enough data

Not enough data

Community Forums

Not enough data

Not enough data

Mobile Optimization

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Self-Service Platform

Branding

Not enough data

Not enough data

Automation

Not enough data

Not enough data

Artificial Intelligence

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Show 5 feature categories with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

Not enough data

Not enough data

Ticket and Case Management

Ticket Creation User Experience

Not enough data

Not enough data

Ticket Response User Experience

Not enough data

Not enough data

Workflow

Not enough data

Not enough data

Automated Response

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Attachments/Screencasts

Not enough data

Not enough data

Ticket Collaboration

Not enough data

Not enough data

Customer/Contact Database

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Customer Portal

Not enough data

Not enough data

Email to Case

Not enough data

Not enough data

Live Chat Support

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Voice

Not enough data

Not enough data

Video Chat

Not enough data

Not enough data

Platform

Customization 

9.0(won by 0.5)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.5

122

|

Verified

Mobile User Support

Not enough data

Not enough data

User, Role, and Access Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Reporting

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

Not enough data

Not enough data

Productivity Tools

Notes

Not enough data

Not enough data

Internal Discussion

Not enough data

Not enough data

Assignments and Tasks

Not enough data

Not enough data

Workflows

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Tagging System

Not enough data

Not enough data

Analytics

Trends

Not enough data

Not enough data

Performance Tracking

Not enough data

Not enough data

Email Tracking

Not enough data

Not enough data

Agentic AI - Shared Inbox

Autonomous Task Execution

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

Not enough data

Conversational Platform

Personalization

Not enough data

Not enough data

Omnichannel

Not enough data

Not enough data

Contextual Engagement

Not enough data

Not enough data

Proactive Engagement

Not enough data

Not enough data

Support Automation

Intelligent Routing

Not enough data

Not enough data

Seamless Escalation

Not enough data

Not enough data

Transcripts

Not enough data

Not enough data

Self-Serve Support

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Process

Mentions

Not enough data

Not enough data

Tickets

Not enough data

Not enough data

Macros

Not enough data

Not enough data

Channels

Email

Not enough data

Not enough data

Social

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Phone

Not enough data

Not enough data

Text

Not enough data

Not enough data

Insight

Surveys

Not enough data

Not enough data

Reporting

Not enough data

Not enough data

Visitor Activity

Not enough data

Not enough data

Help Desk

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Chatwoot](https://images.g2crowd.com/uploads/product/hd_favicon/5f0c3c8caca999b718cff11b5ece96ca/chatwoot.svg "Chatwoot")](https://www.g2.com/products/chatwoot/reviews)

Chatwoot

Small-Business(50 or fewer emp.)

62.5%

Mid-Market(51-1000 emp.)

31.3%

Enterprise(\> 1000 emp.)

6.3%

[![tawk.to](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6ed2d77695b366716566a1c359273048/tawk-to.png "tawk.to")](https://www.g2.com/products/tawk-to/reviews)

tawk.to

Small-Business(50 or fewer emp.)

73.3%

Mid-Market(51-1000 emp.)

22.1%

Enterprise(\> 1000 emp.)

4.6%

Small-Business

(50 or fewer emp.)

62.5%

73.3%

Mid-Market

(51-1000 emp.)

31.3%

22.1%

Enterprise

(\> 1000 emp.)

6.3%

4.6%

Reviewers' Industry

[![Chatwoot](https://images.g2crowd.com/uploads/product/hd_favicon/5f0c3c8caca999b718cff11b5ece96ca/chatwoot.svg "Chatwoot")](https://www.g2.com/products/chatwoot/reviews)
Chatwoot

Consulting

12.5%

Marketing and Advertising

12.5%

Logistics and Supply Chain

12.5%

Information Technology and Services

12.5%

Computer Software

12.5%

Other

37.5%

[![tawk.to](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6ed2d77695b366716566a1c359273048/tawk-to.png "tawk.to")](https://www.g2.com/products/tawk-to/reviews)
tawk.to

Information Technology and Services

11.9%

Computer Software

11.3%

Marketing and Advertising

8.8%

Internet

5.2%

Education Management

4.1%

Other

58.8%

Alternatives

**Chatwoot Alternatives**

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Rocket.Chat](https://images.g2crowd.com/uploads/product/hd_favicon/53040764d390ae2c9fb8f8bde33f1bf1/rocket-chat.svg "Rocket.Chat")

[
Rocket.Chat
](/products/rocket-chat/reviews)

 ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")

[
Front
](/products/front/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

**tawk.to Alternatives**

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio")

[
Tidio
](/products/tidio/reviews)

 ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift")

[
Drift
](/products/drift/reviews)

## Chatwoot vs tawk.to

When assessing the two solutions, reviewers found Chatwoot easier to use, set up, and administer. Reviewers also preferred doing business with Chatwoot overall.

- Reviewers felt that Chatwoot meets the needs of their business better than tawk.to.
- When comparing quality of ongoing product support, reviewers felt that Chatwoot is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Chatwoot over tawk.to.