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Compare Chatwoot and tawk.to 
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At a Glance
Market Segments
Small-Business (57.1% of reviews)
Small-Business (73.9% of reviews)
Entry-Level Pricing
$19.00 1 Agent Per Month
Free Per Month
Chatwoot
Star Rating
(14)4.5 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 Agent Per Month
Browse all 4 pricing planstawk.to
Star Rating
(195)4.5 out of 5
Market Segments
Small-Business (73.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that tawk.to excels in its "Pop-up Chat" feature, receiving a score of 9.3, while Chatwoot's score of 8.1 indicates it may not be as effective in engaging visitors through this channel.
- Reviewers mention that tawk.to's "Ease of Setup" is rated at 9.3, which suggests a more user-friendly onboarding experience compared to Chatwoot's 9.6, indicating that while both are easy to set up, Chatwoot may have a slight edge.
- G2 users highlight that tawk.to's "Quality of Support" is rated at 8.4, which some users feel could be improved, whereas Chatwoot's score of 9.0 indicates a more reliable support experience.
- Users on G2 appreciate tawk.to's "Ticket Creation User Experience," which is designed to be intuitive, while Chatwoot's ticketing system, although functional, does not receive the same level of praise for user-friendliness.
- Reviewers say that tawk.to offers a free entry-level price, making it accessible for small businesses, while Chatwoot's starting price of $19.00 may deter some budget-conscious users.
- Users report that Chatwoot shines in "Generative AI" capabilities, particularly in "AI Text Generation" and "AI Text Summarization," scoring higher than tawk.to, which indicates a more advanced approach to AI features.
Pricing
Entry-Level Pricing
Chatwoot
Self-hosted Chatwoot
$19.00
1 Agent Per Month
- Self-hosted offering
- Privacy compliant
- 360 degree profile of the user
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Chatwoot
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
9.1
13
9.1
168
Ease of Use
9.3
14
9.1
168
Ease of Setup
9.5
11
9.2
83
Ease of Admin
9.3
5
9.1
77
Quality of Support
8.9
11
8.4
137
Has the product been a good partner in doing business?
9.7
5
9.0
66
Product Direction (% positive)
9.2
14
9.0
161
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
9.0
8
8.5
124
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.5
12
Not enough data
6.5
11
Not enough data
6.4
11
Communication
8.1
7
9.2
135
|
Verified
7.6
7
8.9
136
|
Verified
7.7
5
8.0
100
|
Verified
8.3
5
8.9
118
|
Verified
7.5
6
8.3
41
Internal Use
9.0
8
8.5
124
|
Verified
8.6
6
8.8
123
|
Verified
8.1
6
8.4
113
8.3
5
8.6
116
|
Verified
8.3
5
8.7
111
|
Verified
7.8
6
8.3
112
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatwoot and tawk.to are categorized as Live Chat
Unique Categories
Chatwoot is categorized as Shared Inbox, Social Customer Service, Help Desk, Conversational Support, and Customer Self-Service
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Chatwoot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
14.3%
Information Technology and Services
14.3%
Computer Software
14.3%
Staffing and Recruiting
7.1%
Marketing and Advertising
7.1%
Other
42.9%
Computer Software
12.2%
Information Technology and Services
11.2%
Marketing and Advertising
8.5%
Internet
5.3%
Education Management
4.3%
Other
58.5%
Alternatives
Discussions
Chatwoot has no discussions with answers
What is tawk.to used for?
1 Comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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