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Compare Chatway Live Chat and Chatwoot 
Featured Products
At a Glance
Market Segments
Small-Business (97.3% of reviews)
Small-Business (57.1% of reviews)
Entry-Level Pricing
Free 1 Seats Per Month
$19.00 1 Agent Per Month
Chatway Live Chat
Star Rating
(78)4.9 out of 5
Market Segments
Small-Business (97.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 Seats Per Month
Browse all 4 pricing plansChatwoot
Star Rating
(14)4.5 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 Agent Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Chatway Live Chat excels in user satisfaction, boasting a higher overall score compared to Chatwoot. Users appreciate its lightweight design and practical helpdesk features, making it a go-to choice for teams seeking efficient communication tools.
- According to verified reviews, Chatwoot is praised for its scalable pricing model and extensive features, including website live chat, chatbots, and team management capabilities. However, it has fewer recent reviews, which may indicate less current user engagement.
- Users say that Chatway Live Chat offers a seamless setup experience, with many highlighting how easy it is to manage conversations and keep support tickets organized. This ease of use is reflected in its high ratings for setup and administration.
- Reviewers mention that while Chatwoot provides a robust platform for customer engagement, it sometimes struggles with specific workflow needs, leading to configuration challenges. Nonetheless, users find it responsive and effective for managing customer support.
- According to recent user feedback, Chatway Live Chat significantly enhances response times by sending chat notifications directly to email, a feature that users find invaluable for maintaining quick communication with customers.
- G2 reviewers highlight that Chatwoot's ability to self-host and its clean user interface are strong points, but it faces challenges in overall market presence compared to Chatway Live Chat, which has a larger user base and more consistent recent feedback.
Pricing
Entry-Level Pricing
Chatway Live Chat
Free
Free
1 Seats Per Month
- 1 Seat included
- Unlimited conversations
- FAQs & canned responses
Chatwoot
Self-hosted Chatwoot
$19.00
1 Agent Per Month
- Self-hosted offering
- Privacy compliant
- 360 degree profile of the user
Free Trial
Chatway Live Chat
Free Trial is available
Chatwoot
Free Trial is available
Ratings
Meets Requirements
9.7
72
9.1
13
Ease of Use
9.8
74
9.3
14
Ease of Setup
9.7
73
9.5
11
Ease of Admin
9.6
51
9.3
5
Quality of Support
9.9
70
8.9
11
Has the product been a good partner in doing business?
9.6
47
9.7
5
Product Direction (% positive)
9.8
72
9.2
14
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
9.2
61
9.0
8
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.1
25
Not enough data
7.1
25
Not enough data
7.1
25
Not enough data
Communication
9.7
66
8.1
7
9.6
65
7.6
7
8.9
61
7.7
5
9.5
63
8.3
5
8.3
57
7.5
6
Internal Use
9.2
61
9.0
8
8.9
63
8.6
6
9.0
59
8.1
6
8.8
57
8.3
5
8.9
57
8.3
5
9.1
56
7.8
6
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatway Live Chat and Chatwoot are categorized as Live Chat
Unique Categories
Chatway Live Chat has no unique categories
Chatwoot is categorized as Shared Inbox, Social Customer Service, Help Desk, Conversational Support, and Customer Self-Service
Reviews
Reviewers' Company Size
Chatway Live Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Chatwoot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
10.7%
Leisure, Travel & Tourism
9.3%
Design
6.7%
Luxury Goods & Jewelry
5.3%
Consumer Services
5.3%
Other
62.7%
Consulting
14.3%
Information Technology and Services
14.3%
Computer Software
14.3%
Staffing and Recruiting
7.1%
Marketing and Advertising
7.1%
Other
42.9%
Alternatives
Discussions
Chatway Live Chat has no discussions with answers
Chatwoot has no discussions with answers
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