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At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Small-Business (75.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Chatmeter
Star Rating
(352)4.5 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChatmeterSynup
Star Rating
(318)4.5 out of 5
Market Segments
Small-Business (75.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SynupSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both Chatmeter and Synup have strong star ratings (4.5), Chatmeter is favored by mid-market businesses, making it a better fit for larger organizations, whereas Synup is more popular among small businesses, with 75.6% of its reviews coming from that segment.
- Reviewers mention that Synup excels in features like Competitor Analysis and Post Performance, scoring a perfect 10.0, which users find invaluable for tracking market trends and measuring content effectiveness, while Chatmeter falls short in these areas with scores of 8.7 and 8.6 respectively.
- Users on G2 highlight that Synup's Content Calendar and Content Library features are standout tools, both scoring 9.9, which help streamline content management, whereas Chatmeter's similar features score lower at 8.7 and 8.4, indicating less user satisfaction.
- Reviewers say that both platforms offer quality support, scoring equally at 9.2, but users report that Chatmeter has been a better partner in business with a score of 9.2 compared to Synup's 8.9, suggesting a more collaborative experience with Chatmeter.
- G2 users mention that Synup's analytics capabilities, particularly in areas like Traffic Analytics and Customer Analytics, score impressively at 9.8, while Chatmeter's scores of 8.5 indicate that users may find Synup's insights more actionable and comprehensive.
- Users report that Synup's ease of use is slightly better, scoring 8.9 compared to Chatmeter's 9.0, but they also mention that Synup's setup process is more straightforward, with both platforms scoring 8.9, making it easier for new users to get started quickly.
Pricing
Entry-Level Pricing
Chatmeter
No pricing availableSynup
No pricing availableFree Trial
Chatmeter
No trial information availableSynup
No trial information availableRatings
Meets Requirements
8.9
282
9.0
255
Ease of Use
9.0
285
8.9
259
Ease of Setup
8.7
161
8.9
188
Ease of Admin
8.8
167
8.8
147
Quality of Support
9.2
277
9.2
252
Has the product been a good partner in doing business?
9.2
167
8.9
148
Product Direction (% positive)
8.9
268
9.2
247
Features by Category
Social Analytics
8.7
68
10.0(won by 1.3)
31
8.7
52
10.0(won by 1.3)
31
8.6
60
10.0(won by 1.4)
31
Feature Not Available
10.0(won by default)
30
8.4
50
10.0(won by 1.6)
30
8.0
19
10.0(won by 2.0)
31
8.8
23
9.8(won by 1.0)
32
Reports & Dashboards
8.4
65
9.9(won by 1.5)
31
8.7
66
9.9(won by 1.2)
32
8.8
63
10.0(won by 1.2)
31
8.2
13
10.0(won by 1.8)
30
Agentic AI - Social Media Analytics
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Business Tools
8.4
38
9.6
53
7.5
23
9.8
50
Feature Not Available
9.8
48
8.5
36
9.8
54
8.5
35
9.8
54
Customer Tools
9.0
51
9.9
57
8.5
44
9.9
53
8.5
23
9.8
54
8.6
31
9.8
55
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
8.7
100
|
Verified
8.9
141
|
Verified
8.5
103
|
Verified
9.0
134
|
Verified
8.6
118
|
Verified
8.9
144
|
Verified
8.7
116
|
Verified
9.0
149
|
Verified
Performance
8.3
122
|
Verified
9.0
152
|
Verified
8.7
127
|
Verified
8.9
154
|
Verified
Local Search Optimization
8.6
60
|
Verified
9.0
104
|
Verified
9.2
60
|
Verified
9.4
116
|
Verified
9.1
63
9.1
117
|
Verified
9.3
66
|
Verified
9.1
115
|
Verified
8.5
46
|
Verified
8.9
105
|
Verified
8.9
65
|
Verified
9.0
119
|
Verified
Content & Collaboration
8.7
48
9.9
61
8.4
44
9.9
59
8.4
34
9.9
59
8.5
34
9.9
59
9.0
49
9.9
59
7.5
21
9.9
59
Social Management
8.5
69
9.9
63
8.4
59
9.9
62
8.4
52
9.9
60
8.6
65
9.9
61
Feature Not Available
9.8
61
8.3
18
9.9
61
7.8
10
9.8
32
Agentic AI - Social Media Management
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Visual UGC
Not enough data
9.8
41
Not enough data
9.7
42
Not enough data
9.7
42
Not enough data
9.8
41
Integrations
Not enough data
9.6
40
Not enough data
9.7
43
Not enough data
10.0
42
Not enough data
9.7
41
Support
Not enough data
9.8
42
Not enough data
9.8
42
Performance
Not enough data
9.8
40
Not enough data
9.5
43
Agentic AI - Customer Advocacy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
8.9
195
|
Verified
8.9
127
|
Verified
8.3
193
|
Verified
8.8
108
8.4
205
|
Verified
8.8
110
|
Verified
Reporting
Feature Not Available
8.6
97
8.1
174
|
Verified
8.8
104
|
Verified
8.9
219
|
Verified
8.9
129
|
Verified
Media Monitoring
8.2
168
|
Verified
8.7
113
|
Verified
8.0
157
|
Verified
8.6
114
|
Verified
Feature Not Available
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
8.6
151
8.8
100
Generative AI
7.6
23
9.1
55
Agentic AI - Online Reputation Management
6.3
5
9.4
8
6.3
5
9.6
8
6.3
5
9.8
8
7.0
5
9.2
8
6.7
5
9.6
8
6.7
5
9.8
8
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatmeter and Synup are categorized as Store Locator, Local Listing Management, Local SEO, Online Reputation Management, Social Media Analytics, Social Media Management, and Multi-Location Marketing Platforms
Unique Categories
Chatmeter has no unique categories
Reviews
Reviewers' Company Size
Chatmeter
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Synup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
19.7%
Restaurants
17.4%
Retail
6.2%
Food & Beverages
5.9%
Marketing and Advertising
5.3%
Other
45.6%
Marketing and Advertising
38.9%
Financial Services
5.5%
Retail
4.8%
Information Technology and Services
3.2%
Health, Wellness and Fitness
3.2%
Other
44.4%
Discussions
What types of companies/industries does Chatmeter serve?
2 Comments
Official Response from Chatmeter
Automotive, Financial, Healthcare, Hospitality, Real Estate, Restaurant, Retail and more. We serve any brand with more than 20 physical locations.Read more
Can agencies use Chatmeter?
2 Comments
Official Response from Chatmeter
Yes. We partner with several agencies to help them manage the local reputation of all their clients.Read more
What is Reputation Management?
1 Comment
Official Response from Chatmeter
Reputation Management is the practice of attempting to shape public perception of a person or organization by influencing online information about that entity.Read more
Is this better than BirdEye as far as features go
2 Comments
AR
Jay,
I may be biased here since I'm the founder of Synup.
While Birdeye has their strengths, I believe that we shine in other aspects including our...Read more
How do you user Synup most? With Dashboard access or as a One-Time submission service?
2 Comments
JC
BothRead more
Synup has no more discussions with answers
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