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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Mid-Market (45.1% of reviews)
Entry-Level Pricing
No pricing available
$25/user/month* (billed annually)
ChatGPT
Star Rating
(1,132)4.7 out of 5
Market Segments
Small-Business (62.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChatGPTSalesforce Platform
Star Rating
(3,777)4.5 out of 5
Market Segments
Mid-Market (45.1% of reviews)
Entry-Level Pricing
$25/user/month* (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Platform excels in accuracy with a score of 9.2, particularly due to its robust data management features, while ChatGPT, with a score of 8.4, is noted for its conversational capabilities but can sometimes misinterpret context in complex queries.
- Reviewers mention that ChatGPT shines in ease of use, scoring 9.6, making it highly accessible for small businesses looking for quick deployment, whereas Salesforce Platform, with a score of 8.5, is seen as more complex due to its extensive customization options.
- G2 users highlight that Salesforce Platform has a strong community support system, scoring 9.3, which is beneficial for troubleshooting and sharing best practices, while ChatGPT's community engagement is rated lower at 8.3, indicating less user interaction and resource sharing.
- Users on G2 report that ChatGPT provides superior natural language interaction with a score of 9.1, making it ideal for users seeking intuitive communication, while Salesforce Platform, scoring 8.7, is more focused on structured data input and management.
- Reviewers say that Salesforce Platform's proactive assistance features, scoring 8.8, are highly regarded for their ability to anticipate user needs, while ChatGPT, with a score of 8.6, offers helpful suggestions but lacks the same level of proactive engagement.
- Users say that both platforms have similar scores in code quality (8.7), but Salesforce Platform is often praised for its extensive API capabilities, allowing for better integration with other systems, while ChatGPT is noted for its ease of integration in conversational applications.
Pricing
Entry-Level Pricing
ChatGPT
No pricing availableSalesforce Platform
Platform Starter
$25
/user/month* (billed annually)
Users access apps built with the following services:
- Access 10 custom objects
- 200 APIs calls /user/day
- Lightning App Builder
Free Trial
ChatGPT
No trial information availableSalesforce Platform
Free Trial is available
Ratings
Meets Requirements
9.1
1,018
8.9
2,199
Ease of Use
9.6
1,060
8.5
2,963
Ease of Setup
9.6
637
8.4
1,760
Ease of Admin
9.4
105
8.5
763
Quality of Support
8.5
860
8.5
1,962
Has the product been a good partner in doing business?
9.4
101
8.8
760
Product Direction (% positive)
9.4
1,033
8.7
2,167
Features by Category
Core Conversational Capabilities - AI Chatbots
9.0
75
Not enough data
8.9
74
Not enough data
9.0
76
Not enough data
Data
8.7
676
Not enough data
8.1
665
Not enough data
Interaction
8.6
667
Not enough data
8.9
668
Not enough data
8.8
662
Not enough data
8.7
656
Not enough data
8.5
655
Not enough data
Task & Flow Management - AI Chatbots
8.8
73
Not enough data
8.3
71
Not enough data
Learning
8.9
652
Not enough data
8.1
652
Not enough data
Deployment & Embedding - AI Chatbots
8.3
72
Not enough data
8.1
70
Not enough data
Content Generation
8.6
662
Not enough data
8.2
660
Not enough data
Admin & Configuration - AI Chatbots
8.8
71
Not enough data
System
8.4
623
Not enough data
8.5
636
Not enough data
8.5
630
Not enough data
8.4
619
Not enough data
Agentic AI - AI Chatbots
8.0
231
Not enough data
8.3
231
Not enough data
8.3
225
Not enough data
8.4
231
Not enough data
8.5
230
Not enough data
8.4
229
Not enough data
8.6
232
Not enough data
Monitoring & Improvement - AI Chatbots
8.4
72
Not enough data
Reliability & Safety - AI Chatbots
8.6
72
Not enough data
Data Masking
Not enough data
9.6
12
Not enough data
9.6
12
Not enough data
9.4
12
Not enough data
9.6
12
Not enough data
8.9
12
Administration
Not enough data
9.0
285
Not enough data
8.8
274
Not enough data
9.3
298
Not enough data
9.0
297
Not enough data
9.2
299
Not enough data
9.0
286
Automation
Not enough data
9.0
318
Not enough data
8.9
309
Not enough data
9.0
316
Development
Not enough data
8.9
289
Not enough data
8.6
250
Not enough data
8.5
241
Not enough data
9.0
268
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.2
107
Not enough data
9.2
102
Not enough data
8.9
102
Not enough data
8.7
100
Management
Not enough data
9.1
99
Not enough data
9.0
101
Not enough data
9.2
104
Not enough data
9.1
102
Security
Not enough data
9.4
106
Agentic AI - Cloud Migration
Not enough data
8.3
18
Not enough data
8.1
18
Not enough data
8.6
18
Functionality
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.0
28
Not enough data
9.0
26
Not enough data
8.8
26
Not enough data
8.7
25
Not enough data
8.9
28
Not enough data
9.2
26
Functionality
Not enough data
8.6
295
Not enough data
9.1
309
Not enough data
9.2
304
Not enough data
8.9
300
Not enough data
8.5
284
Not enough data
9.1
305
AI Authentication Risk Management - Customer Identity and Access Management (CIAM)
Not enough data
8.9
6
Not enough data
8.1
7
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
8.6
6
AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)
Not enough data
7.2
6
Not enough data
7.2
6
AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)
Not enough data
8.1
6
Not enough data
6.9
6
Functionality
Not enough data
8.7
75
Not enough data
8.7
76
Not enough data
9.0
78
Not enough data
8.8
75
Not enough data
9.3
76
Not enough data
9.1
78
Type
Not enough data
8.7
73
Not enough data
8.8
74
Reporting
Not enough data
8.9
73
Not enough data
8.9
74
Not enough data
9.0
14
Not enough data
9.5
13
Authentication & Authorization - Identity and Access Management (IAM)
Not enough data
8.6
13
Administration & Governance - Identity and Access Management (IAM)
Not enough data
8.7
13
Not enough data
8.5
13
Generative AI - Identity and Access Management (IAM)
Not enough data
7.8
13
Not enough data
7.6
13
Not enough data
7.8
13
Management
Not enough data
9.3
68
Not enough data
9.3
68
Not enough data
9.2
68
Functionality
Not enough data
9.4
69
Not enough data
9.4
68
Not enough data
9.5
69
Processes
Not enough data
9.2
69
Not enough data
9.4
69
Not enough data
9.3
69
Functionality
Not enough data
8.0
69
Not enough data
8.5
67
Not enough data
8.7
67
Not enough data
8.5
67
Data Control
Not enough data
8.6
66
Not enough data
8.6
67
Not enough data
9.0
67
Agentic AI - Drag and Drop App Builder
Not enough data
9.1
23
Not enough data
9.0
23
Not enough data
8.8
23
Functionality
Not enough data
9.0
128
Not enough data
8.8
127
Not enough data
8.8
125
Not enough data
9.2
126
Not enough data
8.6
126
Not enough data
8.8
126
Not enough data
9.0
125
Functionality
8.4
318
9.2
33
8.8
314
9.0
33
9.3
311
9.1
33
8.7
314
8.7
32
Support
8.3
305
9.3
32
8.6
304
9.1
32
8.7
303
9.3
32
Agentic AI - AI Code Generation
8.5
83
8.9
20
8.8
83
8.8
20
9.1
83
8.7
20
8.6
83
8.8
20
8.7
82
8.7
21
Agentic AI - Software Testing
Not enough data
8.9
22
Not enough data
8.9
22
Not enough data
8.9
22
Application Design
Not enough data
8.6
231
Not enough data
8.7
228
Not enough data
8.7
252
Not enough data
8.6
241
Not enough data
8.9
262
Data Control
Not enough data
8.9
259
Not enough data
8.8
261
Not enough data
9.2
259
Publishing
Not enough data
8.9
238
Not enough data
8.9
246
Not enough data
8.9
235
Agentic AI - Low-Code Development Platforms
Not enough data
9.1
47
Not enough data
9.2
45
Not enough data
9.1
46
Development
Not enough data
8.7
556
Not enough data
8.6
545
Not enough data
8.7
502
Not enough data
8.6
541
Not enough data
8.6
501
Database
Not enough data
9.0
535
Not enough data
8.8
591
Not enough data
8.5
482
Not enough data
8.6
543
Not enough data
8.6
571
Infrastructure
Not enough data
8.5
542
Not enough data
8.1
512
Not enough data
9.1
565
User Interface Design
Not enough data
8.5
136
|
Verified
Not enough data
8.7
154
|
Verified
Not enough data
8.8
155
|
Verified
Not enough data
9.1
153
|
Verified
Data Control
Not enough data
9.0
150
|
Verified
Not enough data
8.9
155
|
Verified
Not enough data
9.2
155
|
Verified
Publishing
Not enough data
8.8
144
|
Verified
Not enough data
9.0
149
Not enough data
8.9
146
|
Verified
Agentic AI - No-Code Development Platforms
Not enough data
8.8
36
Not enough data
8.8
36
Not enough data
8.6
36
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ChatGPT and Salesforce Platform are categorized as AI Code Generation
Unique Categories
ChatGPT is categorized as AI Chatbots
Salesforce Platform is categorized as Application Development Platforms, Consent Management Platform (CMP), Workplace Innovation Platforms, Data Masking, Privileged Access Management (PAM), Customer Identity and Access Management (CIAM), Cloud Migration, No-Code Development Platforms, Drag and Drop App Builder, Low-Code Development Platforms, Software Testing, Identity and Access Management (IAM), Cloud Platform as a Service (PaaS), and DevOps Platforms
Reviews
Reviewers' Company Size
ChatGPT
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.5%
Computer Software
13.8%
Marketing and Advertising
8.4%
Education Management
3.9%
Higher Education
3.8%
Other
55.6%
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
7.0%
Non-Profit Organization Management
4.0%
Marketing and Advertising
3.3%
Other
60.3%
Discussions
🧠 Is AI Weakening Human Critical Thinking? Let’s Talk.
3 Comments
MF
Yes, as long as the user is not evaluating and sutdying the output, AI is weaking the critical thinking.Read more
ChatGPT has no more discussions with answers
What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?
5 Comments
PP
Need to learn CRM data model and OOB functionality of the Salesforce CRM . Also better to start Salesforce Flow learning .Read more
How do I add an account to Salesforce Authenticator?
2 Comments
BC
You can open the Salesforce Authenticator app on your mobile device. If you're opening the app for the first time, you see a tour of the app's features. Take...Read more
What all functionalities can be used via Salesforce?
2 Comments
CB
Salesforce redefines the way businesses connect with customers through service, marketing, and sales by creating a more meaningful relationship.
It has...Read more
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