Compare Agentforce 360 Platform (formerly Salesforce Platform) and ChatGPT 
Featured Products
At a Glance
Market Segments
Mid-Market (45.8% of reviews)
Small-Business (60.9% of reviews)
Entry-Level Pricing
$25/user/month* (billed annually)
No pricing available
Agentforce 360 Platform (formerly Salesforce Platform)
Star Rating
(3,976)4.5 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25/user/month* (billed annually)
Free Trial is available
Browse all 3 pricing plansChatGPT
Star Rating
(1,934)4.6 out of 5
Market Segments
Small-Business (60.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChatGPTSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ChatGPT excels in ease of use, with users highlighting its intuitive interface and quick response times. Many find it particularly beneficial for generating educational content and troubleshooting, which allows them to focus more on their core tasks.
- Users say Salesforce Platform stands out for its customizability and flexibility, enabling organizations to tailor solutions to their specific needs. Reviewers appreciate the low-code tools that empower non-technical users to create applications, significantly reducing IT backlogs.
- According to verified reviews, ChatGPT's support for diverse applications is a major advantage, with users leveraging it for everything from coding assistance to personal productivity improvements. This versatility makes it a valuable tool across various domains.
- Reviewers mention that Salesforce Platform provides a comprehensive solution for centralizing customer data and communication, which is crucial for effective customer relationship management. Users enjoy having all their metrics and reports in one place, enhancing their operational efficiency.
- G2 reviewers highlight that while both platforms offer solid support, Salesforce Platform's quality of support is on par with ChatGPT, with users appreciating the assistance they receive. However, ChatGPT's community-driven support often provides quicker solutions to common issues.
- Users report that ChatGPT's natural language interaction capabilities are particularly impressive, making it easy to communicate complex ideas and receive multiple solutions to problems. This feature is especially beneficial for users looking for quick, actionable insights.
Pricing
Entry-Level Pricing
Agentforce 360 Platform (formerly Salesforce Platform)
Platform Starter
$25
/user/month* (billed annually)
Users access apps built with the following services:
- Access 10 custom objects
- 200 APIs calls /user/day
- Lightning App Builder
ChatGPT
No pricing availableFree Trial
Agentforce 360 Platform (formerly Salesforce Platform)
Free Trial is available
ChatGPT
No trial information availableRatings
Meets Requirements
8.9
2,355
9.1
1,632
Ease of Use
8.5
3,121
9.5
1,692
Ease of Setup
8.4
1,899
9.5
1,233
Ease of Admin
8.5
801
9.3
189
Quality of Support
8.5
2,102
8.5
1,386
Has the product been a good partner in doing business?
8.8
796
9.2
186
Product Direction (% positive)
8.7
2,320
9.3
1,641
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
9.0
142
Not enough data
8.7
160
Not enough data
9.0
164
Data
Not enough data
8.5
893
Not enough data
8.1
712
Interaction
Not enough data
8.7
842
Not enough data
8.9
816
Not enough data
8.9
805
Not enough data
8.6
767
Not enough data
8.6
730
Task & Flow Management - AI Chatbots
Not enough data
8.8
121
Not enough data
8.4
110
Learning
Not enough data
8.9
703
Not enough data
8.2
702
Deployment & Embedding - AI Chatbots
Not enough data
8.7
109
Not enough data
8.4
98
Content Generation
Not enough data
8.8
821
Not enough data
8.0
863
Admin & Configuration - AI Chatbots
Not enough data
8.8
115
System
Not enough data
8.5
653
Not enough data
8.5
681
Not enough data
8.6
665
Not enough data
8.4
678
Agentic AI - AI Chatbots
Not enough data
8.2
264
Not enough data
8.6
298
Not enough data
8.4
257
Not enough data
8.6
273
Not enough data
8.7
304
Not enough data
8.5
266
Not enough data
8.6
285
Monitoring & Improvement - AI Chatbots
Not enough data
8.7
115
Reliability & Safety - AI Chatbots
Not enough data
8.4
107
Data Masking
9.4
17
Not enough data
9.3
17
Not enough data
9.2
16
Not enough data
9.4
16
Not enough data
8.8
16
Not enough data
Administration
8.9
287
Not enough data
8.8
278
Not enough data
9.3
300
Not enough data
9.0
300
Not enough data
9.2
302
Not enough data
9.0
289
Not enough data
Automation
9.0
326
Not enough data
9.0
312
Not enough data
9.1
320
Not enough data
Development
8.9
290
Not enough data
8.7
251
Not enough data
8.5
241
Not enough data
9.0
270
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.2
108
Not enough data
9.2
103
Not enough data
8.9
103
Not enough data
8.7
100
Not enough data
Management
9.1
100
Not enough data
9.1
102
Not enough data
9.2
106
Not enough data
9.1
103
Not enough data
Security
9.3
107
Not enough data
Agentic AI - Cloud Migration
8.3
18
Not enough data
8.0
18
Not enough data
8.7
19
Not enough data
Functionality
9.1
27
Not enough data
9.2
27
Not enough data
9.2
28
Not enough data
9.0
27
Not enough data
9.0
25
Not enough data
8.8
25
Not enough data
8.7
24
Not enough data
8.9
27
Not enough data
9.1
25
Not enough data
Functionality
8.6
303
Not enough data
9.1
320
Not enough data
9.2
317
Not enough data
8.9
308
Not enough data
8.6
293
Not enough data
9.1
322
Not enough data
AI Authentication Risk Management - Customer Identity and Access Management (CIAM)
9.4
11
Not enough data
8.9
12
Not enough data
9.9
12
Not enough data
9.3
9
Not enough data
9.3
12
Not enough data
AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)
8.3
10
Not enough data
8.5
11
Not enough data
AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)
9.0
12
Not enough data
8.2
10
Not enough data
Functionality
8.7
75
Not enough data
8.7
77
Not enough data
8.9
79
Not enough data
8.7
75
Not enough data
9.3
77
Not enough data
9.1
79
Not enough data
Type
8.7
74
Not enough data
8.7
76
Not enough data
Reporting
8.8
74
Not enough data
8.9
75
Not enough data
9.0
15
Not enough data
9.4
13
Not enough data
Authentication & Authorization - Identity and Access Management (IAM)
8.5
13
Not enough data
Administration & Governance - Identity and Access Management (IAM)
8.7
13
Not enough data
8.3
13
Not enough data
Generative AI - Identity and Access Management (IAM)
7.6
13
Not enough data
7.4
13
Not enough data
7.7
13
Not enough data
Management
9.3
68
Not enough data
9.3
70
Not enough data
9.2
68
Not enough data
Functionality
9.4
69
Not enough data
9.4
68
Not enough data
9.5
69
Not enough data
Processes
9.2
69
Not enough data
9.4
69
Not enough data
9.3
69
Not enough data
Functionality
8.1
75
Not enough data
8.5
70
Not enough data
8.7
69
Not enough data
8.5
69
Not enough data
Data Control
8.5
68
Not enough data
8.6
70
Not enough data
9.0
70
Not enough data
Agentic AI - Drag and Drop App Builder
8.9
25
Not enough data
8.8
25
Not enough data
8.4
25
Not enough data
Functionality
9.1
143
Not enough data
8.8
136
Not enough data
8.8
129
Not enough data
9.2
138
Not enough data
8.7
136
Not enough data
8.9
132
Not enough data
9.1
129
Not enough data
Functionality
Not enough data
8.4
348
Not enough data
8.8
335
Not enough data
9.3
343
Not enough data
8.7
340
Support
Not enough data
8.3
312
Not enough data
8.6
314
Not enough data
8.6
316
Agentic AI - AI Code Generation
Not enough data
8.5
91
Not enough data
8.9
94
Not enough data
9.2
98
Not enough data
8.7
89
Not enough data
8.8
96
Performance
Not enough data
8.7
229
Not enough data
8.6
225
Not enough data
8.1
223
Not enough data
8.5
225
Not enough data
8.5
222
Usability
Not enough data
8.7
216
Not enough data
8.4
207
Not enough data
8.3
210
Not enough data
8.3
213
Not enough data
7.9
210
Ethics & Compliance
Not enough data
7.7
205
Not enough data
7.4
207
Not enough data
8.2
209
Not enough data
8.2
210
Not enough data
8.2
205
Generative AI - Large Language Models (LLMs)
Not enough data
9.2
53
Not enough data
8.5
41
Not enough data
7.9
47
Not enough data
6.9
39
Not enough data
6.8
38
Not enough data
6.3
39
Not enough data
9.0
46
Not enough data
8.7
43
Agentic AI - Software Testing
9.0
25
Not enough data
8.8
24
Not enough data
8.9
24
Not enough data
Application Design
8.6
236
Not enough data
8.6
236
Not enough data
8.7
257
Not enough data
8.7
247
Not enough data
8.9
273
Not enough data
Data Control
8.9
267
Not enough data
8.9
269
Not enough data
9.2
267
Not enough data
Publishing
8.9
243
Not enough data
8.9
255
Not enough data
8.9
239
Not enough data
Agentic AI - Low-Code Development Platforms
9.1
48
Not enough data
9.2
46
Not enough data
9.0
48
Not enough data
Development
8.7
590
Not enough data
8.6
574
Not enough data
8.7
525
Not enough data
8.6
555
Not enough data
8.6
520
Not enough data
Database
9.0
567
Not enough data
8.9
658
Not enough data
8.5
512
Not enough data
8.6
560
Not enough data
8.7
610
Not enough data
Infrastructure
8.5
564
Not enough data
8.1
524
Not enough data
9.1
593
Not enough data
User Interface Design
8.5
137
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
8.8
157
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
Data Control
9.0
153
|
Verified
Not enough data
8.9
161
|
Verified
Not enough data
9.2
158
|
Verified
Not enough data
Publishing
8.8
145
|
Verified
Not enough data
9.0
150
Not enough data
8.9
148
|
Verified
Not enough data
Agentic AI - No-Code Development Platforms
8.7
37
Not enough data
8.8
37
Not enough data
8.6
37
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce 360 Platform (formerly Salesforce Platform) and ChatGPT share no categories
Unique Categories
Agentforce 360 Platform (formerly Salesforce Platform) is categorized as Application Development Platforms, DevOps Platforms, Consent Management Platform (CMP), Workplace Innovation Platforms, Data Masking, Privileged Access Management (PAM), Customer Identity and Access Management (CIAM), Cloud Migration, No-Code Development Platforms, Drag and Drop App Builder, Low-Code Development Platforms, Software Testing, Identity and Access Management (IAM), and Cloud Platform as a Service (PaaS)
Reviews
Reviewers' Company Size
Agentforce 360 Platform (formerly Salesforce Platform)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ChatGPT
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.7%
Information Technology and Services
12.0%
Financial Services
6.9%
Non-Profit Organization Management
4.1%
Marketing and Advertising
3.3%
Other
60.0%
Information Technology and Services
14.8%
Computer Software
13.3%
Marketing and Advertising
8.4%
Education Management
3.6%
Higher Education
3.5%
Other
56.4%
Discussions
What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?
5 Comments
PP
Need to learn CRM data model and OOB functionality of the Salesforce CRM . Also better to start Salesforce Flow learning .Read more
How do I add an account to Salesforce Authenticator?
2 Comments
BC
You can open the Salesforce Authenticator app on your mobile device. If you're opening the app for the first time, you see a tour of the app's features. Take...Read more
What all functionalities can be used via Salesforce?
2 Comments
CB
Salesforce redefines the way businesses connect with customers through service, marketing, and sales by creating a more meaningful relationship.
It has...Read more
🧠 Is AI Weakening Human Critical Thinking? Let’s Talk.
5 Comments
MM
Yes, as long as the user is not evaluating and sutdying the output, AI is weaking the critical thinking.Read more
ChatGPT has no more discussions with answers
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