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At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (79.2% of reviews)
Entry-Level Pricing
$50 per month
No pricing available
ChatBot
Star Rating
(24)4.5 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
$50 per month
Browse all 4 pricing plansCustomers.ai
Star Rating
(429)4.8 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Customers.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChatBot excels in its Customization features, scoring a remarkable 9.8, allowing businesses to tailor their chat interfaces extensively. In contrast, Customers.ai, while still strong, has a slightly lower score of 9.4 in this area, indicating less flexibility in customization options.
- Reviewers mention that Customers.ai shines in Quality of Support, achieving a score of 9.7, which is higher than ChatBot's 9.1. This suggests that users may find more responsive and helpful support when using Customers.ai.
- G2 users highlight the superior AI Text Summarization capabilities of Customers.ai, which received a perfect score of 10.0, compared to ChatBot's score of 9.4. This feature is particularly beneficial for users looking to streamline content processing and communication.
- Users on G2 report that ChatBot's Lead Generation tools, particularly its Lead Builder and CRM Integration, are highly effective, scoring 9.8. Customers.ai, while competitive, does not match this level of performance in lead generation features.
- Reviewers mention that the Ease of Setup is a strong point for Customers.ai, scoring 9.3, compared to ChatBot's 8.5. This indicates that new users may find it easier to get started with Customers.ai without extensive technical knowledge.
- Users say that both products perform well in Analytics, but Customers.ai edges out with a score of 9.8 compared to ChatBot's 9.1. This suggests that Customers.ai provides more robust reporting and insights, which can be crucial for data-driven decision-making.
Pricing
Entry-Level Pricing
ChatBot
Starter
$50
per month
For small companies.
- 1000 chats/mo included, then $0.01/chat
- 1 active chatbot
- Unlimited number of stories
Customers.ai
No pricing availableFree Trial
ChatBot
Free Trial is available
Customers.ai
Free Trial is available
Ratings
Meets Requirements
9.2
20
9.6
339
Ease of Use
9.3
20
9.6
349
Ease of Setup
8.8
12
9.4
205
Ease of Admin
8.7
10
9.3
119
Quality of Support
9.0
19
9.7
335
Has the product been a good partner in doing business?
9.4
8
9.6
118
Product Direction (% positive)
10.0
18
9.6
306
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
9.7
156
|
Verified
Not enough data
9.7
151
|
Verified
Not enough data
9.7
153
|
Verified
Not enough data
9.7
155
|
Verified
Channels
Not enough data
9.7
160
|
Verified
Not enough data
9.8
148
|
Verified
Not enough data
9.7
136
|
Verified
Not enough data
9.6
125
|
Verified
Not enough data
9.7
128
|
Verified
Customers
Not enough data
9.7
157
|
Verified
Not enough data
9.8
152
Not enough data
9.7
159
|
Verified
Not enough data
9.8
160
|
Verified
Not enough data
9.7
152
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
9.3
28
Not enough data
9.6
25
Not enough data
9.2
23
Not enough data
9.1
25
Not enough data
9.7
24
Not enough data
9.1
24
Not enough data
9.1
24
Repeatability and Reportability
Not enough data
9.1
25
Not enough data
9.6
27
Not enough data
9.6
27
Not enough data
9.3
25
Not enough data
8.6
25
AI and Automation
Not enough data
9.8
23
Not enough data
9.8
24
Not enough data
9.3
23
Not enough data
9.7
23
Not enough data
9.2
22
Generative AI
Not enough data
9.6
12
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retargeting
Not enough data
8.8
43
Not enough data
9.6
49
Not enough data
9.6
46
Not enough data
9.3
45
Not enough data
9.0
43
Not enough data
9.3
44
Not enough data
9.2
43
Agentic AI - Retargeting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
Not enough data
9.3
21
Not enough data
9.4
21
Not enough data
9.2
21
Not enough data
9.2
21
Not enough data
7.1
17
Agentic AI - Lead Intelligence
Not enough data
Not enough data
Responses
9.0
5
9.8
120
8.7
5
9.7
119
8.0
5
9.8
118
8.7
5
9.8
117
8.0
5
9.8
118
Platform
9.3
5
9.9
114
9.0
5
9.7
120
7.7
5
9.7
118
8.3
5
9.8
117
7.0
5
9.7
109
7.7
5
9.8
111
8.3
5
9.9
116
Generative AI
Not enough data
9.3
9
Not enough data
9.4
9
Lead Monitoring
Not enough data
9.5
57
Not enough data
9.1
57
Not enough data
9.6
61
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
9.4
60
Not enough data
9.3
60
Not enough data
8.4
57
Not enough data
9.3
57
Analytics
Not enough data
9.2
59
Not enough data
9.3
60
Customization
Not enough data
8.8
55
Not enough data
8.7
57
Not enough data
8.6
56
Not enough data
9.4
57
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.4
6
Not enough data
10.0
6
Not enough data
9.7
6
Communication
Not enough data
10.0
101
Not enough data
9.8
107
Not enough data
9.9
96
Not enough data
9.8
103
Not enough data
9.7
36
Internal Use
Not enough data
9.8
106
Not enough data
9.6
39
Not enough data
9.6
41
Not enough data
9.6
37
Not enough data
10.0
97
Not enough data
9.9
102
Agentic AI - Visitor Identification
Not enough data
Not enough data
Categories
Categories
Shared Categories
ChatBot and Customers.ai are categorized as Chatbots
Unique Categories
ChatBot is categorized as Bot Platforms and AI Chatbots
Customers.ai is categorized as Sales Engagement, Conversational Marketing, Visitor Identification, Lead Capture, Live Chat, Lead Intelligence, and Retargeting
Reviews
Reviewers' Company Size
ChatBot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Customers.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.2%
Retail
13.6%
Internet
13.6%
Financial Services
13.6%
Computer Software
13.6%
Other
27.3%
Marketing and Advertising
35.7%
Information Technology and Services
6.8%
Computer Software
5.3%
Retail
3.6%
Health, Wellness and Fitness
2.2%
Other
46.4%
Discussions
ChatBot has no discussions with answers
What is MobileMonkey chat?
4 Comments
AW
An automated way to contact & engage with leads or customers & gather information to help you continue marketing to those leads & customers on multiple...Read more
Is mobile monkey free?
2 Comments
AW
Yes, most of the basic social media lead generation features are free. The more in-depth lead conversion & funnels are not free...but are reasonably priced.Read more
Can I sync user labels on page with MM's tag?
1 Comment
DG
Hi Qiao, yes you can! When you connect your Facebook Page with MobileMonkey, we sync all of your existing Facebook Inbox labels as tags. Read more
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