# ChatBot vs Customers.ai Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Customers.ai offers a more comprehensive user experience, particularly with its instant messaging feature that allows users to manage prospects seamlessly, even when they are not present. This capability is highlighted as a significant advantage for lead gathering.
- **Users say** that ChatBot excels in ease of use, with many praising its straightforward setup process. One user noted the simplicity of activating the AI with just an emoji on Slack, making it accessible for daily tasks like thread summarization and translation.
- **Reviewers mention** that Customers.ai has a higher overall satisfaction rating, reflecting its strong market presence and user trust. The platform's automation tools, especially for Instagram, have been particularly well-received, indicating its effectiveness in social media management.
- **According to verified reviews** , ChatBot is appreciated for its user-friendly interface, which simplifies the process of setting responses and actions. This feature has been noted to significantly ease employees' daily workloads, making it a practical choice for small businesses.
- **Users highlight** that Customers.ai provides superior support quality, with many reviewers noting the responsiveness and helpfulness of the support team. This aspect is crucial for businesses that rely on timely assistance to resolve issues quickly.
- **G2 reviewers indicate** that while ChatBot has a solid performance in specific areas, it may not meet the diverse needs of all users as effectively as Customers.ai, which offers more customization options and advanced features that cater to a broader range of business requirements.



| | ChatBot | Customers.ai | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 25 | 429 | 
| **Largest Market Segment** | Small-Business (52.2% of reviews) | Small-Business (79.2% of reviews) | 
| **Entry Level Price** | $50 per month | No pricing available | 

---
## Top Pros & Cons

### ChatBot

Pros:
- Chatbot Development (2 reviews)
- Helpful (2 reviews)

Cons:
- AI Limitations (1 reviews)
- Expensive (1 reviews)

### Customers.ai

Pros:
- Features (98 reviews)
- Helpful (88 reviews)

Cons:
- Learning Curve (12 reviews)
- Learning Difficulty (10 reviews)

---
## Ratings Comparison
| Rating | ChatBot | Customers.ai | 
|---|---|---|
  | **Meets Requirements** | 9.1 (21 reviews) | 9.6 (339 reviews) | 
  | **Ease of Use** | 9.2 (21 reviews) | 9.6 (349 reviews) | 
  | **Ease of Setup** | 8.7 (13 reviews) | 9.4 (205 reviews) | 
  | **Ease of Admin** | 8.6 (11 reviews) | 9.3 (119 reviews) | 
  | **Quality of Support** | 9.0 (20 reviews) | 9.7 (335 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (9 reviews) | 9.6 (118 reviews) | 
  | **Product Direction (% positive)** | 10.0 (19 reviews) | 9.6 (306 reviews) | 

---
## Pricing

### ChatBot

#### Entry-Level Pricing

Plan: Starter 

Price: $50 per month

Description: For small companies.

Key Features:
- 1000 chats/mo included, then $0.01/chat
- 1 active chatbot
- Unlimited number of stories

[Browse all 4 editions](https://www.g2.com/products/chatbot/pricing)

#### Free Trial

Yes

### Customers.ai

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **ChatBot** | N/A | N/A |
| **Customers.ai** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | 

#### Data

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Reliability** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 

#### Interaction

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Complex Query Handling** | Not enough data | Not enough data | 
| **Natural Conversation** | Not enough data | Not enough data | 
| **Understanding** | Not enough data | Not enough data | 
| **Context Management** | Not enough data | Not enough data | 
| **Customizability** | Not enough data | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | 

#### Learning

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **User Interaction Learning** | Not enough data | Not enough data | 
| **Error Learning** | Not enough data | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | 

#### Content Generation

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Creativity** | Not enough data | Not enough data | 
| **Content Accuracy** | Not enough data | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | 

#### System

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **API Flexibility** | Not enough data | Not enough data | 
| **Update Frequency and Utility** | Not enough data | Not enough data | 
| **Cross-Platform Compatibility	** | Not enough data | Not enough data | 
| **Software Integration** | Not enough data | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **ChatBot** | N/A | N/A |
| **Customers.ai** | 9.7/10 | 175 |

#### Messenger

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Sequencing** | Not enough data | 9.7 (156 reviews) ✓ Verified | 
| **AI** | Not enough data | 9.7 (151 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | 9.7 (153 reviews) ✓ Verified | 
| **Customization Interface** | Not enough data | 9.7 (155 reviews) ✓ Verified | 

#### Channels

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Social Media** | Not enough data | 9.7 (160 reviews) ✓ Verified | 
| **Website** | Not enough data | 9.8 (148 reviews) ✓ Verified | 
| **Text Message (SMS)** | Not enough data | 9.7 (136 reviews) ✓ Verified | 
| **Voice Assistants** | Not enough data | 9.6 (125 reviews) ✓ Verified | 
| **Other** | Not enough data | 9.7 (128 reviews) ✓ Verified | 

#### Customers

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Targeting** | Not enough data | 9.7 (157 reviews) ✓ Verified | 
| **Profiles** | Not enough data | 9.8 (152 reviews) | 
| **Analytics** | Not enough data | 9.7 (159 reviews) ✓ Verified | 
| **Lead Gathering** | Not enough data | 9.8 (160 reviews) ✓ Verified | 
| **Sales Conversion** | Not enough data | 9.7 (152 reviews) ✓ Verified | 

#### Agentic AI - Conversational Marketing

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **ChatBot** | N/A | N/A |
| **Customers.ai** | N/A | N/A |

#### Lead Generation

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **ChatBot** | N/A | N/A |
| **Customers.ai** | 9.5/10 | 30 |

#### Integrated Workflows

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Task Management** | Not enough data | 9.3 (28 reviews) | 
| **Email Tracking/Automation** | Not enough data | 9.6 (25 reviews) | 
| **Calls and Voice** | Not enough data | 9.2 (23 reviews) | 
| **Other Outreach Options ** | Not enough data | 9.1 (25 reviews) | 
| **CRM Integration** | Not enough data | 9.7 (24 reviews) | 
| **Calendar** | Not enough data | 9.1 (24 reviews) | 
| **Shared Records** | Not enough data | 9.1 (24 reviews) | 

#### Repeatability and Reportability

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Content Management** | Not enough data | 9.1 (25 reviews) | 
| **Workflow Management** | Not enough data | 9.6 (27 reviews) | 
| **Workflow Performance** | Not enough data | 9.6 (27 reviews) | 
| **Sales Coaching and Insights** | Not enough data | 9.3 (25 reviews) | 
| **Gamification** | Not enough data | 8.6 (25 reviews) | 

#### AI and Automation

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 9.8 (23 reviews) | 
| **Lead Scoring** | Not enough data | 9.8 (24 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 9.3 (23 reviews) | 
| **Buyer Intelligence** | Not enough data | 9.7 (23 reviews) | 
| **Machine Learning** | Not enough data | 9.2 (22 reviews) | 

#### Generative AI

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.6 (12 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Retargeting

| Product | Score | Reviews |
|---|---|---|
| **ChatBot** | N/A | N/A |
| **Customers.ai** | 9.3/10 | 49 |

#### Retargeting

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **A/B Testing** | Not enough data | 8.8 (43 reviews) | 
| **Audience Segmentation** | Not enough data | 9.6 (49 reviews) | 
| **Behavioral Targeting** | Not enough data | 9.6 (46 reviews) | 
| **Reporting & Analytics** | Not enough data | 9.3 (45 reviews) | 
| **Geo Targeting** | Not enough data | 9.0 (43 reviews) | 
| **Cross-channel Retargeting** | Not enough data | 9.3 (44 reviews) | 
| **Personalization** | Not enough data | 9.2 (43 reviews) | 

#### Agentic AI - Retargeting

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Lead Intelligence

| Product | Score | Reviews |
|---|---|---|
| **ChatBot** | N/A | N/A |
| **Customers.ai** | 8.9/10 | 22 |

#### Lead Intelligence

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Lead Validation** | Not enough data | 9.3 (21 reviews) | 
| **Lead Enrichment** | Not enough data | 9.4 (21 reviews) | 
| **Lead Quality** | Not enough data | 9.2 (21 reviews) | 
| **Lead Analysis** | Not enough data | 9.2 (21 reviews) | 
| **Browser Extension** | Not enough data | 7.1 (17 reviews) | 

#### Agentic AI - Lead Intelligence

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **ChatBot** | 8.3/10 | 8 |
| **Customers.ai** | 9.7/10 | 124 |

#### Responses

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Customization** | 9.2 (6 reviews) | 9.8 (120 reviews) | 
| **Control** | 8.9 (6 reviews) | 9.7 (119 reviews) | 
| **Route To Human** | 8.3 (6 reviews) | 9.8 (118 reviews) | 
| **Menu bars** | 8.7 (5 reviews) | 9.8 (117 reviews) | 
| **Drip sequences** | 8.3 (6 reviews) | 9.8 (118 reviews) | 

#### Platform

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Live chat** | 9.3 (5 reviews) | 9.9 (114 reviews) | 
| **Integrations** | 8.3 (6 reviews) | 9.7 (120 reviews) | 
| **Branding** | 7.7 (5 reviews) | 9.7 (118 reviews) | 
| **Analytics** | 8.3 (5 reviews) | 9.8 (117 reviews) | 
| **A/B testing** | 7.0 (5 reviews) | 9.7 (109 reviews) | 
| **Role-based access** | 7.7 (5 reviews) | 9.8 (111 reviews) | 
| **Collection of information** | 8.3 (5 reviews) | 9.9 (116 reviews) | 

#### Generative AI

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.3 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 9.4 (9 reviews) | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **ChatBot** | N/A | N/A |
| **Customers.ai** | 9.1/10 | 61 |

#### Lead Monitoring

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Features** | Not enough data | 9.5 (57 reviews) | 
| **Performance** | Not enough data | 9.1 (57 reviews) | 
| **Identification** | Not enough data | 9.6 (61 reviews) | 

#### Agentic AI - Lead Capture

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Capture

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Mobile** | Not enough data | 9.4 (60 reviews) | 
| **Websites** | Not enough data | 9.3 (60 reviews) | 
| **Social Media** | Not enough data | 8.4 (57 reviews) | 
| **Data** | Not enough data | 9.3 (57 reviews) | 

#### Analytics

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Export/Import** | Not enough data | 9.2 (59 reviews) | 
| **Reporting** | Not enough data | 9.3 (60 reviews) | 

#### Customization

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Forms** | Not enough data | 8.8 (55 reviews) | 
| **Personalization** | Not enough data | 8.7 (57 reviews) | 
| **Templates** | Not enough data | 8.6 (56 reviews) | 
| **Integration** | Not enough data | 9.4 (57 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **ChatBot** | N/A | N/A |
| **Customers.ai** | N/A | N/A |

#### Generative AI

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **ChatBot** | N/A | N/A |
| **Customers.ai** | 9.8/10 | 115 |

#### Generative AI

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.4 (6 reviews) | 
| **AI Text Summarization** | Not enough data | 10.0 (6 reviews) | 
| **AI Text-to-Speech** | Not enough data | 9.7 (6 reviews) | 

#### Communication

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 10.0 (101 reviews) | 
| **Notifications** | Not enough data | 9.8 (107 reviews) | 
| **Targeted Emails** | Not enough data | 9.9 (96 reviews) | 
| **In-App Messaging** | Not enough data | 9.8 (103 reviews) | 
| **Co-Browsing** | Not enough data | 9.7 (36 reviews) | 

####  Internal Use

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Customization ** | Not enough data | 9.8 (106 reviews) | 
| **Conversation Archiving** | Not enough data | 9.6 (39 reviews) | 
| **Lead Development** | Not enough data | 9.6 (41 reviews) | 
| **Knowledge Base** | Not enough data | 9.6 (37 reviews) | 
| **Team Inbox ** | Not enough data | 10.0 (97 reviews) | 
| **Customer Profiles** | Not enough data | 9.9 (102 reviews) | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **ChatBot** | N/A | N/A |
| **Customers.ai** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | ChatBot | Customers.ai | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to ChatBot (2):** [Bot Platforms](https://www.g2.com/categories/bot-platforms), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots)

**Unique to Customers.ai (7):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Live Chat Software](https://www.g2.com/categories/live-chat), [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence), [Retargeting Software](https://www.g2.com/categories/retargeting)


---
## Reviewer Demographics

### By Company Size

| Segment | ChatBot | Customers.ai | 
|---|---|---|
| **Small-Business** | 52.2% | 79.2% | 
| **Mid-Market** | 30.4% | 17.9% | 
| **Enterprise** | 17.4% | 2.9% | 

### By Industry

#### ChatBot

- **Information Technology and Services:** 17.4%
- **Retail:** 13.0%
- **Internet:** 13.0%
- **Financial Services:** 13.0%
- **Computer Software:** 13.0%
- **Consumer Services:** 8.7%
- **Telecommunications:** 4.3%
- **Marketing and Advertising:** 4.3%
- **Hospitality:** 4.3%
- **Entertainment:** 4.3%
- **Other:** 4.3%

#### Customers.ai

- **Marketing and Advertising:** 35.7%
- **Information Technology and Services:** 6.8%
- **Computer Software:** 5.3%
- **Retail:** 3.6%
- **Health, Wellness and Fitness:** 2.2%
- **Education Management:** 2.2%
- **Accounting:** 1.9%
- **Apparel & Fashion:** 1.9%
- **Consumer Services:** 1.7%
- **Automotive:** 1.4%
- **Other:** 37.2%

---
## Alternatives

### Alternatives to ChatBot

- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3870 reviews)
- [TARS](https://www.g2.com/products/tars/reviews) — 4.6/5 stars (171 reviews)
- [Chatfuel](https://www.g2.com/products/chatfuel/reviews) — 4.4/5 stars (45 reviews)
- [Botpress](https://www.g2.com/products/botpress/reviews) — 4.5/5 stars (498 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)
- [Landbot](https://www.g2.com/products/landbot/reviews) — 4.7/5 stars (334 reviews)
- [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) — 4.6/5 stars (173 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6981 reviews)

### Alternatives to Customers.ai

- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3870 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4094 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1488 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [Landbot](https://www.g2.com/products/landbot/reviews) — 4.7/5 stars (334 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14816 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6981 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14703 reviews)

---
## Top Discussions

### ChatBot

No discussions available for this product.

### Customers.ai

- Title: [What is MobileMonkey chat?](https://www.g2.com/discussions/what-is-mobilemonkey-chat) — 4 comments
  > **Top comment:** "An automated way to contact & engage with leads or customers & gather information to help you continue marketing to those leads & customers on multiple..."
- Title: [Is mobile monkey free?](https://www.g2.com/discussions/is-mobile-monkey-free) — 2 comments
  > **Top comment:** "Yes, most of the basic social media lead generation features are free. The more in-depth lead conversion & funnels are not free...but are reasonably priced."
- Title: [What is MobileMonkey used for?](https://www.g2.com/discussions/what-is-mobilemonkey-used-for) — 1 comment
  > **Top comment:** "MobileMonkey, now known as Customers.ai, is a versatile platform primarily used for sales outreach automation and customer engagement.

Key Uses of..."
- Title: [How to get Mobile Monkey to stop charging our credit card?](https://www.g2.com/discussions/how-to-get-mobile-monkey-to-stop-charging-our-credit-card) — 1 comment, 1 upvote
  > **Top comment:** "We've had the same issue after making complaints about the lack of functionality within the platform. We requested that the account be canceled, or that..."
- Title: [What is your experience?](https://www.g2.com/discussions/what-is-your-experience) — 1 comment, 2 upvotes
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/chatbot-vs-customers-ai)