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Compare Channel Talk and Fin by Intercom 
Featured Products
At a Glance
Market Segments
Small-Business (84.6% of reviews)
Small-Business (58.6% of reviews)
Entry-Level Pricing
Free With One-Time Purchase
$0.99 1 Resolution
Channel Talk
Star Rating
(13)4.8 out of 5
Market Segments
Small-Business (84.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free With One-Time Purchase
Browse all 4 pricing plansFin by Intercom
Star Rating
(3,710)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Channel Talk. Users appreciate its ability to keep customer conversations organized and the detailed Content and Guidance docs that help streamline interactions.
- Users say that Channel Talk offers a very affordable solution with a user-friendly interface, making it easy to manage customer interactions across various channels. The real-time messaging feature is particularly praised for ensuring quick responses, which is essential for maintaining customer engagement.
- Reviewers mention that Fin by Intercom provides a straightforward setup and monitoring process, with many users highlighting the intuitive onboarding experience. This ease of use is complemented by features like macros that help automate email interactions, making daily tasks more efficient.
- According to verified reviews, Channel Talk shines in customization options, allowing users to tailor the chat widget to fit their brand. This flexibility is especially beneficial for early-stage businesses looking to create a unique customer experience without a hefty price tag.
- G2 reviewers note that while Fin by Intercom has a larger market presence and more reviews, Channel Talk's recent feedback indicates a strong satisfaction with its support quality, receiving perfect scores in this area. Users feel well-supported, which is crucial for businesses relying on customer service tools.
- Users highlight that Fin by Intercom's continuous feature updates keep the platform relevant and useful, with many enjoying the new functionalities introduced over time. This commitment to improvement helps maintain user engagement and satisfaction, setting it apart from Channel Talk, which has fewer recent reviews to gauge ongoing development.
Pricing
Entry-Level Pricing
Channel Talk
Free Plan
Free
With One-Time Purchase
The basics to get you started. Because talking to customers shouldn't cost you.
- Unlimited customer chat
- Unlimited team chat
- Integrations with Email, Instagram, Line, Kakao
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Channel Talk
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
9.2
10
8.8
2,827
Ease of Use
9.6
9
8.9
2,857
Ease of Setup
8.6
6
8.4
1,466
Ease of Admin
9.3
7
8.6
1,312
Quality of Support
10.0
9
8.6
2,723
Has the product been a good partner in doing business?
9.8
7
8.8
1,309
Product Direction (% positive)
10.0
10
8.8
2,678
Features by Category
Ticket and Case Management
Not enough data
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1144
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Generative AI
Not enough data
8.3
247
Not enough data
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
61
Not enough data
8.2
61
Not enough data
7.9
61
Communication Channels
Not enough data
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Platform
Not enough data
8.1
720
|
Verified
9.4
8
8.2
1267
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Platform
Not enough data
9.5
611
Not enough data
8.9
582
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Conversational Platform
Not enough data
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
810
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Customer Support
Not enough data
8.6
200
Not enough data
7.4
185
Not enough data
9.0
210
Automation
Not enough data
8.4
207
Not enough data
8.3
207
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
200
Not enough data
8.6
193
Not enough data
8.5
201
Generative AI
Not enough data
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Communication
9.8
8
9.2
1441
|
Verified
9.4
9
8.9
1449
|
Verified
8.6
6
8.7
1191
|
Verified
9.5
7
9.1
1356
|
Verified
10.0
7
8.2
595
Internal Use
9.4
8
8.2
1267
|
Verified
10.0
7
8.7
1094
|
Verified
8.8
7
8.2
1043
|
Verified
8.3
7
8.7
1247
|
Verified
8.5
8
8.9
1319
|
Verified
9.4
8
8.6
1287
|
Verified
Generative AI
Not enough data
8.2
94
Self-Service Experience
Not enough data
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Self-Service Platform
Not enough data
8.7
530
Not enough data
8.7
534
Not enough data
8.4
475
Not enough data
8.6
519
Agentic AI - Customer Self-Service
Not enough data
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Feature Not Available
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Feature Not Available
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.7
172
Not enough data
7.9
170
Not enough data
7.7
164
Not enough data
8.5
169
Not enough data
8.0
159
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
157
Not enough data
7.9
158
Not enough data
7.9
160
Not enough data
8.3
162
Automation
Not enough data
8.1
163
Not enough data
7.9
158
Not enough data
7.2
154
Autonomy
Not enough data
7.5
161
Not enough data
7.7
161
Not enough data
7.2
158
Not enough data
7.7
161
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Channel Talk and Fin by Intercom are categorized as Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Channel Talk is categorized as Business Instant Messaging
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, and Chatbots
Reviews
Reviewers' Company Size
Channel Talk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
30.8%
Information Technology and Services
15.4%
Consumer Goods
15.4%
Real Estate
7.7%
Primary/Secondary Education
7.7%
Other
23.1%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Alternatives
Discussions
Channel Talk has no discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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