G2 reviewers report that Qualtrics Strategy & Research excels in its powerful survey design and analytics tools, making it easy to create complex surveys and quickly spot trends. Users appreciate the advanced question logic and branching features that allow for a targeted flow of questions based on audience responses.
Users say that Centiment stands out for its intuitive setup process, allowing users to navigate its features without extensive guidance. This ease of use is highlighted by feedback indicating that setting up surveys and collecting data is seamless, which can be a significant advantage for teams looking to get started quickly.
According to verified reviews, Qualtrics Strategy & Research has a higher overall satisfaction score, reflecting its robust capabilities in meeting diverse research needs. Users have noted that the platform simplifies the review and monitoring process, significantly improving output metrics.
Reviewers mention that while Centiment offers high-quality panel respondents and excellent customer service, it may not provide the same depth of features as Qualtrics. Users appreciate the flexibility in handling surveys but have noted that they sometimes miss the advanced functionalities available in Qualtrics.
G2 reviewers highlight that Qualtrics Strategy & Research has a larger market presence, which can be beneficial for enterprises looking for a comprehensive research solution. The extensive number of reviews suggests a well-established user base, providing confidence in its reliability and support.
Users report that Centiment's quality of support is exceptional, with many praising the responsiveness and helpfulness of the customer service team. This level of support can be crucial for small businesses that may require more hands-on assistance during their survey processes.
Pricing
Entry-Level Pricing
Centiment
No pricing available
Qualtrics Strategy & Research
No pricing available
Free Trial
Centiment
No trial information available
Qualtrics Strategy & Research
Free Trial is available
Ratings
Meets Requirements
9.7
84
8.9
2,498
Ease of Use
9.5
88
8.5
2,502
Ease of Setup
9.4
50
8.3
1,051
Ease of Admin
9.9
35
8.4
1,024
Quality of Support
9.8
84
8.7
2,178
Has the product been a good partner in doing business?
What would be the best way to restart on the basics, as I am having a little trouble on trying to get and start an existing project
3 Comments
MK
I highly recommend my users don't open Qualtrics until they've designed their survey/form/process "on paper." you shouldn't bother using Qualtrics until you...Read more
Is there a possibility of adding customer support in IST time?
Yes in so many ways from the customized survey creation to the dashboards that align with them. With the ability to upload data and automate processes the...Read more
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