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Compare Cayzu Help Desk and Kustomer 
Featured Products
At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
$17 per user, per month
Starting at $89.00 1 User Per Month
Cayzu Help Desk
Star Rating
(11)4.2 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$17 per user, per month
Browse all 3 pricing plansKustomer
Star Rating
(506)4.5 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kustomer excels in user experience, with a very user-friendly interface that allows for easy navigation and data retrieval. Users appreciate having all customer information centralized in one view, making daily tasks more efficient.
- According to verified reviews, Cayzu Help Desk is praised for its quick implementation process, with users noting that they can set up the system and go live in just a few days. This rapid onboarding is a significant advantage for teams needing to get started quickly.
- Users say that Kustomer's customer support is highly professional and responsive, which enhances the overall user experience. Many reviewers highlight the ease of integration with other applications, such as Shopify, which streamlines their workflow.
- Reviewers mention that while Cayzu Help Desk offers a friendly and supportive customer service experience, it may not have the same level of advanced features as Kustomer. Users appreciate the kindness and attentiveness of Cayzu's support team, but some feel that the feature set could be more robust.
- G2 reviewers indicate that Kustomer has a slight edge in automation and workflow capabilities, with features that allow for better ticket collaboration and response automation. Users find these tools enhance their productivity and help manage customer interactions more effectively.
- According to recent feedback, while Cayzu Help Desk is easy to start using, some users feel that it may not meet all their specific workflow needs as effectively as Kustomer. This difference in adaptability can be a deciding factor for teams with unique requirements.
Pricing
Entry-Level Pricing
Cayzu Help Desk
Plus
$17
per user, per month
- Ticketing Portal
- Brandable End-user Portal
- Business Rules & SLA
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Free Trial
Cayzu Help Desk
No trial information availableKustomer
No trial information availableRatings
Meets Requirements
8.5
9
8.9
382
Ease of Use
8.9
9
8.8
397
Ease of Setup
6.7
5
8.6
207
Ease of Admin
7.3
5
8.1
151
Quality of Support
8.3
8
9.0
364
Has the product been a good partner in doing business?
9.7
5
8.8
147
Product Direction (% positive)
8.7
9
8.8
373
Features by Category
Ticket and Case Management
8.3
7
9.2
184
|
Verified
8.6
7
9.1
187
|
Verified
7.4
7
8.9
190
|
Verified
8.1
7
8.9
183
|
Verified
Not enough data
8.9
162
|
Verified
7.9
7
8.9
181
|
Verified
7.5
6
9.2
182
|
Verified
8.1
6
9.1
182
|
Verified
Generative AI
Not enough data
7.9
49
Not enough data
8.4
49
Agentic AI - Help Desk
Not enough data
7.8
43
Not enough data
7.9
43
Not enough data
8.1
43
Communication Channels
8.1
7
8.9
165
|
Verified
9.0
7
9.2
188
|
Verified
7.3
5
9.1
164
|
Verified
Not enough data
8.5
162
|
Verified
Not enough data
8.7
151
Platform
Not enough data
8.0
82
Not enough data
8.7
168
|
Verified
7.0
5
9.2
123
|
Verified
Not enough data
8.9
119
|
Verified
6.4
7
8.4
155
|
Verified
7.8
6
8.5
155
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
9.0
184
Not enough data
9.1
179
Not enough data
9.1
165
Not enough data
8.9
86
Support Automation
Not enough data
9.0
162
Not enough data
9.0
177
Not enough data
9.2
154
Not enough data
8.6
89
Generative AI
Not enough data
8.3
54
Not enough data
8.4
54
Generative AI
Not enough data
7.3
43
Not enough data
7.5
43
Not enough data
6.9
42
Communication
Not enough data
8.9
156
|
Verified
Not enough data
8.9
174
|
Verified
Not enough data
9.0
144
|
Verified
Not enough data
8.8
134
|
Verified
Not enough data
8.1
84
Internal Use
Not enough data
8.7
168
|
Verified
Not enough data
9.1
153
|
Verified
Not enough data
8.2
90
Not enough data
8.8
152
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
9.0
174
|
Verified
Generative AI
Not enough data
8.4
34
Self-Service Experience
8.3
5
8.9
90
7.7
5
8.7
87
Not enough data
8.6
68
Not enough data
8.3
51
Not enough data
8.7
55
Self-Service Platform
Not enough data
9.0
59
Not enough data
8.9
59
Not enough data
8.5
53
Not enough data
9.0
57
Agentic AI - Customer Self-Service
Not enough data
7.9
21
Not enough data
8.4
21
Not enough data
8.5
21
Not enough data
8.3
21
Not enough data
8.4
21
Not enough data
8.5
21
Not enough data
8.4
20
Generative AI
Not enough data
8.2(won by default)
23
Not enough data
8.3(won by default)
23
Process
Not enough data
8.8(won by default)
40
Not enough data
9.2(won by default)
44
Not enough data
9.4(won by default)
45
Channels
Not enough data
9.6(won by default)
45
Not enough data
9.0(won by default)
42
Not enough data
9.2(won by default)
42
Not enough data
9.1(won by default)
41
Not enough data
9.3(won by default)
41
Insight
Not enough data
9.1(won by default)
42
Not enough data
8.7(won by default)
45
Not enough data
8.4(won by default)
40
Not enough data
8.7(won by default)
43
Generative AI
Not enough data
8.0
35
Not enough data
8.3
35
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
7.9
7
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Automation
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Autonomy
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.1
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Cayzu Help Desk and Kustomer are categorized as Customer Self-Service and Help Desk
Unique Categories
Cayzu Help Desk has no unique categories
Kustomer is categorized as AI Customer Support Agents, AI Agent Builders, Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Cayzu Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Human Resources
20.0%
Telecommunications
10.0%
Primary/Secondary Education
10.0%
Online Media
10.0%
Insurance
10.0%
Other
40.0%
Consumer Services
13.2%
Retail
11.7%
Health, Wellness and Fitness
6.2%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
57.7%
Alternatives
Discussions
Cayzu Help Desk has no discussions with answers
How long are your contracts? Can I change plans?
1 Comment
Official Response from Kustomer
Plans are annual. We will work with you on a payment plan if needed.Read more
Is my business data private and safe?
1 Comment
Official Response from Kustomer
Yes. Customer security and privacy is a core value at Kustomer, and our team has extensive experience building secure applications. We combine...Read more
Does Kustomer integrate with other applications?
1 Comment
Official Response from Kustomer
Absolutely. We have native and partner integrations with a wide range of partners including Amazon Connect, Shopify, Talkdesk, Piesync, Aircall, Segment,...Read more
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