2026 Best Software Awards are here!See the list
Compare CallHippo and Freshcaller 
Featured Products
At a Glance
Market Segments
Small-Business (74.7% of reviews)
Small-Business (71.2% of reviews)
Entry-Level Pricing
$1.00 Per Month
$39/user/month, billed annually/user
CallHippo
Star Rating
(385)4.5 out of 5
Market Segments
Small-Business (74.7% of reviews)
Pros & Cons
Entry-Level Pricing
$1.00 Per Month
Browse all 4 pricing plansFreshcaller
Star Rating
(132)4.1 out of 5
Market Segments
Small-Business (71.2% of reviews)
Pros & Cons
Entry-Level Pricing
$39/user/month, billed annually/user
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CallHippo excels in overall user satisfaction, boasting a higher G2 Score compared to Freshcaller. Users appreciate the affordable pricing and the extensive features offered, such as call recording and CRM integration, which enhance their calling experience.
- Users say that CallHippo's setup process is notably straightforward, making it easy for teams to get started quickly. In contrast, while Freshcaller is also described as easy to set up, some users feel that it lacks the same level of intuitive onboarding that CallHippo provides.
- Reviewers mention that CallHippo's call quality is consistently reliable, with many users highlighting the smooth operation of the platform. Freshcaller, while functional, has received mixed feedback regarding call quality, with some users noting occasional issues.
- According to verified reviews, CallHippo stands out for its robust support, with users praising the responsiveness and helpfulness of the support team. Freshcaller also has a knowledgeable support team, but some users feel that CallHippo's support is more readily available and effective.
- Users highlight that CallHippo offers a wider range of features at a lower price point, making it particularly appealing for small businesses. Freshcaller, while part of a unified platform, is seen as more expensive, which may deter budget-conscious users.
- Reviewers note that CallHippo's reporting and dashboard capabilities are superior, providing users with valuable insights into their calling activities. Freshcaller, while it offers reporting features, does not match the depth and usability that CallHippo provides, leading to a less satisfying experience for some users.
Pricing
Entry-Level Pricing
CallHippo
Basic
$1.00
Per Month
- 1 Free Phone Number
- Free WhatsApp Business API
- Voicemail
Freshcaller
Pro
$39
/user/month, billed annually/user
Everything in Growth, 3000 Free minutes/month and
- Holiday Routing
- Advanced Call Metrics
- Call Barging
Free Trial
CallHippo
Free Trial is available
Freshcaller
No trial information availableRatings
Meets Requirements
8.8
298
8.4
106
Ease of Use
8.9
300
8.6
105
Ease of Setup
9.0
185
8.4
60
Ease of Admin
8.8
144
8.4
60
Quality of Support
9.0
302
8.5
101
Has the product been a good partner in doing business?
8.7
146
8.4
58
Product Direction (% positive)
8.2
268
8.5
104
Features by Category
Quality Assurance
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.0
86
|
Verified
8.8
45
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.2
68
|
Verified
Feature Not Available
Feature Not Available
8.6
28
Generative AI
8.1
27
Not enough data
Functions
9.0
53
|
Verified
8.5
49
|
Verified
8.8
54
|
Verified
8.8
53
|
Verified
8.8
52
|
Verified
8.6
50
|
Verified
Feature Not Available
6.9
13
|
Verified
8.5
54
|
Verified
8.7
20
|
Verified
8.8
52
|
Verified
8.6
35
|
Verified
Feature Not Available
8.4
34
|
Verified
8.8
51
|
Verified
8.8
27
Agentic AI - Contact Center
8.3
9
Not enough data
8.6
11
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
Administrative
8.9
46
8.6
65
|
Verified
9.0
59
|
Verified
9.0
52
|
Verified
9.2
69
|
Verified
8.3
53
|
Verified
9.1
61
|
Verified
8.7
34
|
Verified
8.8
47
7.5
17
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Conversational Platform
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
36
Not enough data
8.6
41
Not enough data
8.4
35
Not enough data
8.7
38
Not enough data
8.8
41
Not enough data
8.5
35
Not enough data
8.8
36
Not enough data
Generative AI
8.7
15
Not enough data
Workforce Management
9.1
40
Not enough data
9.1
43
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.2
45
Not enough data
9.2
42
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
8.8
118
|
Verified
Not enough data
Feature Not Available
Feature Not Available
8.2
88
Feature Not Available
Feature Not Available
Feature Not Available
8.2
77
|
Verified
Not enough data
8.4
80
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.4
75
Feature Not Available
8.5
86
Not enough data
8.8
81
Feature Not Available
Advanced Features
8.3
76
|
Verified
Not enough data
8.2
78
|
Verified
Not enough data
8.8
106
|
Verified
Not enough data
Categories
Categories
Shared Categories
CallHippo and Freshcaller are categorized as VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
CallHippo has no unique categories
Freshcaller is categorized as Contact Center Quality Assurance, Contact Center Workforce, and Conversational Support
Reviews
Reviewers' Company Size
CallHippo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshcaller
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.8%
Computer Software
8.0%
Marketing and Advertising
7.4%
Education Management
6.1%
Financial Services
2.9%
Other
58.8%
Information Technology and Services
14.4%
Online Media
12.0%
Computer Software
10.4%
Retail
6.4%
Financial Services
4.0%
Other
52.8%
Discussions
How can I get better prices from CallHippo?
5 Comments
PC
they have calling number in contact us or else ask a callback on CHAT support. They will callRead more
CallHippo has no more discussions with answers
Freshcaller has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
