Compare BuildOps and ServiceMax 
At a Glance
Market Segments
Small-Business (55.0% of reviews)
Mid-Market (40.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 User
BuildOps
Star Rating
(68)4.2 out of 5
Market Segments
Small-Business (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BuildOpsServiceMax
Star Rating
(144)4.2 out of 5
Market Segments
Mid-Market (40.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 User
Learn more about ServiceMaxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceMax excels in streamlining field service operations, leveraging its AI-driven scheduling to assign technicians effectively and track work progress in real-time. This capability is particularly praised for enhancing operational efficiency.
- Users say that BuildOps is very user-friendly, with features like tags and filters that simplify navigation. The mobile app is highlighted for its ability to manage assets, fill out forms, and quickly convert service recommendations into quotes, making it a practical choice for small businesses.
- Reviewers mention that while ServiceMax is built on the reliable Salesforce platform, some users have encountered performance issues or downtime, which can hinder the overall experience. This is a notable concern for those relying on consistent uptime for their operations.
- According to verified reviews, BuildOps has a strong focus on continuous improvement, with users appreciating the constant updates to the software. This commitment to enhancement helps maintain user satisfaction, especially in a rapidly evolving field service landscape.
- G2 reviewers highlight that ServiceMax offers a higher ease of setup compared to BuildOps, which has faced challenges in this area. Users of ServiceMax find the onboarding process intuitive, allowing for quicker integration into their workflows.
- Users report that while BuildOps has a slightly higher quality of support, ServiceMax's overall product direction is viewed positively, indicating that both platforms are committed to evolving and meeting user needs, albeit with different strengths in support and future development.
Pricing
Entry-Level Pricing
BuildOps
No pricing availableServiceMax
ServiceMax FSM Enterprise Edition
Contact Us
1 User
- Contact us for more information.
Free Trial
BuildOps
No trial information availableServiceMax
No trial information availableRatings
Meets Requirements
8.0
43
8.5
127
Ease of Use
8.1
44
8.4
127
Ease of Setup
6.9
39
8.1
71
Ease of Admin
8.0
27
8.1
54
Quality of Support
8.4
42
8.1
122
Has the product been a good partner in doing business?
8.6
28
8.4
53
Product Direction (% positive)
8.3
40
8.6
121
Features by Category
Logistics and Operations
8.2
11
Not enough data
6.0
10
Not enough data
7.6
12
Not enough data
7.9
12
Not enough data
8.6
11
Not enough data
8.8
12
Not enough data
8.0
11
Not enough data
8.2
10
Not enough data
8.6
11
Not enough data
8.6
11
Not enough data
Generative AI
6.3
14
6.6
47
4.9
13
Feature Not Available
Before the Job
7.7
27
8.4
69
8.5
29
8.4
68
7.3
28
8.5
65
4.2
28
8.1
68
On the Job
7.0
28
8.0
59
6.8
28
7.8
66
5.5
26
7.3
58
4.7
25
7.4
58
5.8
26
7.8
55
After the Job
8.1
28
8.2
66
7.8
27
8.2
68
7.6
29
7.7
63
5.6
27
7.6
57
Agentic AI - Field Service Management
3.9
11
8.3
5
3.2
11
8.0
5
3.0
10
9.7
5
Categories
Categories
Shared Categories
BuildOps and ServiceMax are categorized as Field Service Management
Unique Categories
ServiceMax has no unique categories
Reviews
Reviewers' Company Size
BuildOps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceMax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
79.2%
Facilities Services
7.5%
Mechanical or Industrial Engineering
3.8%
Utilities
1.9%
Telecommunications
1.9%
Other
5.7%
Information Technology and Services
20.7%
Medical Devices
8.6%
Oil & Energy
6.4%
Telecommunications
5.7%
Computer Software
5.7%
Other
52.9%
Alternatives
Discussions
BuildOps has no discussions with answers
What is ServiceMax used for?
2 Comments
Official Response from ServiceMax
ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and...Read more
What is ServiceMax Salesforce?
1 Comment
Official Response from ServiceMax
ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service...Read more
What is field service management software?
1 Comment
Official Response from ServiceMax
Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities...Read more
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