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Compare Azure Bot Service and Haptik 
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At a Glance
Market Segments
Enterprise (53.3% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Azure Bot Service
Star Rating
(16)4.0 out of 5
Market Segments
Enterprise (53.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Azure Bot ServiceHaptik
Star Rating
(167)4.5 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HaptikSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Azure Bot Service excels in integration capabilities, with a rating of 8.3, allowing seamless connections with various Microsoft products, which is particularly beneficial for enterprises already using Microsoft ecosystems. In contrast, Haptik's integration score is slightly lower at 8.2, but reviewers mention its strong focus on mid-market solutions, making it a good fit for businesses looking for tailored integrations.
- Reviewers mention that Haptik shines in ease of use, scoring 8.9, which is higher than Azure Bot Service's score of 8.3. Users appreciate Haptik's intuitive interface and user-friendly setup process, making it accessible for teams without extensive technical expertise.
- G2 users highlight Azure Bot Service's robust AI capabilities, particularly in Natural Language Understanding (NLU) with a score of 8.2, which allows for more sophisticated conversational experiences. In comparison, Haptik's NLU score is also strong but slightly lower, indicating that while it performs well, Azure may offer a more advanced solution for complex interactions.
- Users on G2 report that Haptik provides superior quality of support, with a score of 8.8 compared to Azure Bot Service's 7.1. Reviewers mention that Haptik's customer service is responsive and helpful, which is crucial for businesses that require ongoing assistance.
- Reviewers say that Azure Bot Service's generative AI features, particularly in AI Text Generation, received a lower score of 6.5, indicating room for improvement. In contrast, Haptik's generative AI capabilities, while not perfect, scored better overall, suggesting a more effective approach to content generation for user interactions.
- Users report that Haptik's personalization features, scoring 8.4, allow for tailored user experiences that enhance customer engagement. Azure Bot Service, while also effective, scored slightly lower in this area, indicating that Haptik may provide a more customized experience for end-users.
Pricing
Entry-Level Pricing
Azure Bot Service
No pricing availableHaptik
No pricing availableFree Trial
Azure Bot Service
No trial information availableHaptik
No trial information availableRatings
Meets Requirements
8.6
11
8.3
115
Ease of Use
8.3
11
8.8
115
Ease of Setup
7.3
10
8.4
81
Ease of Admin
7.7
10
8.5
71
Quality of Support
7.1
11
8.8
114
Has the product been a good partner in doing business?
8.3
10
9.1
71
Product Direction (% positive)
7.4
9
9.4
106
Features by Category
Messenger
Not enough data
8.4
22
Not enough data
7.3
22
Not enough data
8.0
21
Not enough data
7.8
22
Channels
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
6.8
13
Not enough data
6.3
14
Not enough data
7.6
15
Customers
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
8.6
23
Not enough data
8.0
22
Not enough data
6.9
21
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.4
25
Not enough data
8.3
26
Not enough data
8.2
24
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.2
24
Not enough data
8.3
23
Not enough data
8.7
25
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
6.8
16
Not enough data
6.9
16
Agentic AI - Bot Platforms
Not enough data
7.8
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Generative AI
Not enough data
7.7
10
Self-Service Experience
Not enough data
8.2
32
Not enough data
8.1
33
Not enough data
7.4
31
Not enough data
8.0
29
Not enough data
7.9
33
Self-Service Platform
Not enough data
8.5
31
Not enough data
8.0
35
Not enough data
8.1
33
Not enough data
8.2
32
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
7.7
5
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Azure Bot Service and Haptik are categorized as Bot Platforms
Unique Categories
Azure Bot Service has no unique categories
Haptik is categorized as AI Customer Support Agents, Conversational Marketing, Customer Self-Service, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Azure Bot Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Haptik
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.3%
Information Technology and Services
20.0%
Retail
13.3%
Financial Services
13.3%
Non-Profit Organization Management
6.7%
Other
13.3%
Insurance
7.6%
Financial Services
7.6%
Computer Games
6.3%
Retail
5.7%
Real Estate
5.7%
Other
67.1%
Alternatives
Discussions
Azure Bot Service has no discussions with answers
What if someone uses abusive language?
1 Comment
Official Response from Haptik
Great question, Murtuza. Depending on the context of the conversation, the bot will use a combination of Haptik's Small Talk module (commonly known as...Read more
Haptik has no more discussions with answers
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