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Compare Aviso and Observe.AI 
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At a Glance
Market Segments
Mid-Market (46.7% of reviews)
Mid-Market (64.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Aviso
Star Rating
(914)4.4 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AvisoObserve.AI
Star Rating
(238)4.6 out of 5
Market Segments
Mid-Market (64.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AIAviso vs Observe.AI
When assessing the two solutions, reviewers found Observe.AI easier to use, set up, and administer. Reviewers also preferred doing business with Observe.AI overall.
- Reviewers felt that Observe.AI meets the needs of their business better than Aviso.
- When comparing quality of ongoing product support, reviewers felt that Observe.AI is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Observe.AI over Aviso.
Pricing
Entry-Level Pricing
Aviso
No pricing availableObserve.AI
No pricing availableFree Trial
Aviso
Free Trial is available
Observe.AI
No trial information availableRatings
Meets Requirements
8.6
736
8.8
185
Ease of Use
8.4
771
9.2
185
Ease of Setup
8.4
222
9.0
108
Ease of Admin
7.9
120
9.2
91
Quality of Support
9.1
625
9.2
181
Has the product been a good partner in doing business?
9.0
126
9.3
93
Product Direction (% positive)
8.7
732
9.7
177
Features by Category
Lead Facilitation
8.4
174
Not enough data
8.5
182
Not enough data
8.5
174
Not enough data
8.5
175
Not enough data
Organization
9.2
208
Not enough data
8.9
192
Not enough data
8.9
190
Not enough data
Performance Analysis
8.7
198
Not enough data
9.0
207
Not enough data
Sales Analysis
8.8
197
Not enough data
9.1
218
Not enough data
Generative AI
8.6
157
Not enough data
8.5
158
Not enough data
Agentic AI - AI Sales Assistant
6.7
14
Not enough data
6.4
14
Not enough data
6.7
14
Not enough data
7.1
14
Not enough data
6.5
13
Not enough data
6.7
14
Not enough data
7.0
14
Not enough data
Call Analytics
8.4
84
9.5
43
8.3
89
8.9
44
8.3
86
9.1
44
7.9
80
9.0
40
Agent Performance Management
8.2
86
9.3
40
8.1
80
8.7
42
8.5
89
9.1
43
Generative AI
8.4
76
8.9
17
Agentic AI - Conversation Intelligence
6.0
7
Not enough data
6.0
7
Not enough data
6.0
7
Not enough data
5.7
7
Not enough data
5.7
7
Not enough data
6.0
7
Not enough data
6.0
7
Not enough data
Quality Assurance
Not enough data
9.2
143
Not enough data
9.0
140
Not enough data
8.8
134
Engagement
Not enough data
9.1
144
Not enough data
9.1
137
Not enough data
8.8
133
Performance
Not enough data
9.0
126
Not enough data
9.3
134
Generative AI
Not enough data
8.8
28
Not enough data
8.8
28
Sales Team
8.7
106
Not enough data
8.5
95
Not enough data
8.4
97
Not enough data
Intelligence
8.7
103
Not enough data
Feature Not Available
Not enough data
8.7
98
Not enough data
Mapping
8.7
98
Not enough data
8.4
95
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
8.4
172
Not enough data
8.8
181
Not enough data
8.7
177
Not enough data
7.9
154
Not enough data
8.2
158
Not enough data
8.3
157
Not enough data
8.4
150
Not enough data
CRM Data Enrichment
8.1
150
Not enough data
8.1
155
Not enough data
8.0
149
Not enough data
7.5
142
Not enough data
7.7
136
Not enough data
Account Management
7.9
142
Not enough data
8.0
146
Not enough data
8.2
154
Not enough data
8.4
160
Not enough data
8.4
136
Not enough data
8.3
141
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
6.3
38
Not enough data
6.9
39
Not enough data
6.6
38
Not enough data
6.5
38
Not enough data
6.4
38
Not enough data
Generative AI
Not enough data
8.9
24
Agentic AI - Salesforce AppExchange Apps
6.2
7
Not enough data
6.2
7
Not enough data
6.2
7
Not enough data
6.7
7
Not enough data
6.2
7
Not enough data
6.4
7
Not enough data
6.4
6
Not enough data
Agentic AI - Sales Analytics
6.3
25
Not enough data
6.5
26
Not enough data
6.5
23
Not enough data
6.5
24
Not enough data
6.8
23
Not enough data
Data Sourcing
8.4
348
Not enough data
8.1
350
Not enough data
8.1
311
Not enough data
8.6
380
Not enough data
8.4
350
Not enough data
Predictive Analytics
8.1
279
Not enough data
8.2
385
Not enough data
8.1
365
Not enough data
8.6
407
Not enough data
Sales Management
8.8
402
Not enough data
8.1
318
Not enough data
8.3
346
Not enough data
8.4
367
Not enough data
Agentic AI - Sales Coaching
7.1
8
Not enough data
6.7
8
Not enough data
6.9
8
Not enough data
7.5
8
Not enough data
Training
8.2
77
Not enough data
8.3
77
Not enough data
8.0
70
Not enough data
8.1
68
Not enough data
Feedback
8.4
76
Not enough data
8.5
76
Not enough data
8.4
72
Not enough data
8.5
74
Not enough data
8.5
78
Not enough data
8.4
75
Not enough data
8.0
71
Not enough data
Generative AI
8.3
60
Not enough data
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aviso and Observe.AI are categorized as Conversation Intelligence
Unique Categories
Aviso is categorized as Customer Revenue Optimization, AI Sales Assistant, Sales Coaching, Sales Analytics, Salesforce AppExchange Apps, and Revenue Operations & Intelligence (RO&I)
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center Quality Assurance, Contact Center AI Observability, and Speech Analytics
Reviews
Reviewers' Company Size
Aviso
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
34.0%
Information Technology and Services
22.9%
Telecommunications
16.9%
Computer & Network Security
5.2%
Internet
2.1%
Other
18.8%
Outsourcing/Offshoring
13.1%
Consumer Services
12.2%
Hospital & Health Care
7.2%
Telecommunications
6.8%
Financial Services
6.8%
Other
54.1%
Discussions
Is Aviso secure?
1 Comment
JF
Yes!Read more
Aviso has no more discussions with answers
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Is there a way every time a call is scored and email can be triggered to the agent to notify them ?
1 Comment
Official Response from Observe.AI
Hi Melissa,
Yes! It's possible to get an email sent to your agent letting them know they've had a call scored. Today, you can do this by leaving a...Read more
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