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Compare Autotask and Splashtop Remote Support 
At a Glance
Market Segments
Small-Business (68.6% of reviews)
Small-Business (61.6% of reviews)
Entry-Level Pricing
No pricing available
Starting at $22.00 1 Concurrent technician seat
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskSplashtop Remote Support
Star Rating
(235)4.8 out of 5
Market Segments
Small-Business (61.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $22.00 1 Concurrent technician seat
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in overall user satisfaction, boasting a higher G2 Score compared to Splashtop Remote Support. Users appreciate its comprehensive features for managing help desk tickets, with one reviewer highlighting its ability to prioritize and assign tickets effectively, enhancing workflow efficiency.
- Users say that Splashtop Remote Support shines in ease of use and setup, with many finding the initial deployment straightforward. Reviewers have noted that the software allows for smooth remote connections and offers multiple options for viewing monitors, making it a favorite for daily operations.
- According to verified reviews, Autotask is recognized for its robust analytics and reporting capabilities, which users find helpful for tracking performance and improving service delivery. This feature is particularly valued by those looking to enhance their operational efficiency through data-driven insights.
- Reviewers mention that while Splashtop Remote Support is praised for its affordability, saving users significantly compared to competitors, Autotask's pricing structure may not be as competitive. However, users of Autotask feel that the investment is justified by the depth of features it offers.
- G2 reviewers highlight that Autotask's ticket management system is particularly effective, with users appreciating the automation capabilities that streamline ticket routing. This feature is a key differentiator for teams that handle a high volume of support requests.
- Users report that while Splashtop Remote Support provides excellent mobile support and user management features, Autotask's overall support quality is rated slightly lower. However, Autotask users still find its support to be reliable, with many noting the helpfulness of the customer service team when issues arise.
Pricing
Entry-Level Pricing
Autotask
No pricing availableSplashtop Remote Support
Splashtop Remote Support
Starting at $22.00
1 Concurrent technician seat
An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management
Free Trial
Autotask
No trial information availableSplashtop Remote Support
Free Trial is available
Ratings
Meets Requirements
8.5
447
9.6
194
Ease of Use
8.0
479
9.5
194
Ease of Setup
7.5
367
9.5
165
Ease of Admin
7.7
265
9.4
151
Quality of Support
8.2
416
9.4
156
Has the product been a good partner in doing business?
8.4
257
9.6
145
Product Direction (% positive)
8.5
445
9.4
182
Features by Category
Administration
8.0
178
Not enough data
8.0
180
Not enough data
8.1
182
Not enough data
Service Desk
9.1
185
Not enough data
8.5
182
Not enough data
8.4
182
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
8.0
176
Not enough data
7.5
172
Not enough data
Functionality
9.2
180
Not enough data
8.4
177
Not enough data
8.6
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
181
|
Verified
Not enough data
7.1
178
|
Verified
Not enough data
6.1
175
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
179
Not enough data
7.0
177
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Not enough data
Accounting
7.2
173
Not enough data
7.3
172
|
Verified
Not enough data
6.5
166
Not enough data
6.8
170
Not enough data
6.5
168
|
Verified
Not enough data
Portfolio Management
6.8
168
Not enough data
6.8
167
Not enough data
6.6
165
Not enough data
6.6
164
Not enough data
Analytics
6.7
167
|
Verified
Not enough data
7.4
172
|
Verified
Not enough data
7.4
168
|
Verified
Not enough data
Administration
7.8
176
|
Verified
Not enough data
8.2
171
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
Platform
8.3
171
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
172
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Not enough data
Generative AI
5.8
88
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Administration
Not enough data
9.4
67
Not enough data
9.0
62
Not enough data
8.6
60
Not enough data
9.2
64
Not enough data
8.7
59
Not enough data
9.1
65
Maintenance
Not enough data
8.8
59
Not enough data
7.9
52
Communication
Not enough data
8.7
58
Not enough data
5.7
47
Not enough data
5.2
45
Not enough data
6.9
49
Security
Not enough data
8.6
56
Not enough data
8.5
56
Device Support
Not enough data
8.7
57
Not enough data
9.1
58
Not enough data
8.8
58
Performance
Not enough data
7.9
51
Generative AI
Not enough data
Feature Not Available
Incident Management
8.1
237
Feature Not Available
8.4
236
6.6
18
8.4
235
6.9
17
7.0
230
8.1
25
7.3
231
Feature Not Available
Reporting
8.7
234
8.0
20
8.8
234
Feature Not Available
7.4
228
Feature Not Available
Access & Usability
6.1
230
8.8
50
7.9
230
Feature Not Available
7.2
225
7.0
19
7.6
223
7.7
19
Agentic AI - Service Desk
5.6
14
7.1
8
5.6
14
7.3
8
5.2
14
8.3
8
4.8
14
6.7
8
4.4
13
6.7
8
4.5
13
6.5
8
5.1
14
6.5
8
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Autotask and Splashtop Remote Support are categorized as Service Desk
Unique Categories
Autotask is categorized as Professional Services Automation and IT Service Management (ITSM) Tools
Splashtop Remote Support is categorized as Remote Support, Endpoint Management, and Patch Management
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splashtop Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
24.1%
Computer Software
7.6%
Computer & Network Security
6.3%
Construction
4.0%
Accounting
3.6%
Other
54.5%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
Splashtop Remote Support has no discussions with answers
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