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Compare Autotask and ServiceTeam ITSM 
Featured Products
At a Glance
Market Segments
Small-Business (68.6% of reviews)
Mid-Market (47.1% of reviews)
Entry-Level Pricing
No pricing available
$45.00 1 Users Per Month
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskServiceTeam ITSM
Star Rating
(18)3.9 out of 5
Market Segments
Mid-Market (47.1% of reviews)
Pros & Cons
Entry-Level Pricing
$45.00 1 Users Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ServiceTeam ITSM. Users appreciate its comprehensive features, particularly highlighting the effectiveness of its analytics and reporting capabilities, which enhance operational efficiency.
- According to verified reviews, Autotask's implementation process is praised for being quick and intuitive, making it easier for teams to get started. Users specifically mention the system's ability to prioritize and assign help desk tickets, which streamlines workflow management.
- Users say that ServiceTeam ITSM offers a user-friendly experience, with many finding its interface intuitive. The self-service portal is frequently highlighted as a strong feature, significantly reducing the volume of emails and improving user interaction.
- Reviewers mention that while Autotask has a robust set of features, some users feel it could be overwhelming at times due to its extensive capabilities. However, the automation options for ticket routing are particularly noted for enhancing efficiency in daily operations.
- G2 reviewers highlight that ServiceTeam ITSM's customer support is consistently rated highly, with users expressing satisfaction with the assistance they receive. This aspect is crucial for teams that rely on timely support to resolve issues quickly.
- According to recent feedback, Autotask's advanced features, such as its ticketing system and time tracking, receive high marks for their effectiveness, while ServiceTeam ITSM, despite being easier to navigate, may lack some of the depth and automation capabilities that larger teams might require.
Pricing
Entry-Level Pricing
Autotask
No pricing availableServiceTeam ITSM
ServiceTeam ITSM Professional
$45.00
1 Users Per Month
Capabilities include:
- Incident, Problem, Service Request, Agreement/Contract and Configuration Management
- Codeless Configuration
- Management and Service Desk Dashboards and Reporting, including Power BI reports
Free Trial
Autotask
No trial information availableServiceTeam ITSM
Free Trial is available
Ratings
Meets Requirements
8.5
447
7.6
14
Ease of Use
8.0
479
7.9
14
Ease of Setup
7.5
367
6.8
12
Ease of Admin
7.7
265
7.2
9
Quality of Support
8.2
416
8.5
13
Has the product been a good partner in doing business?
8.4
257
8.5
9
Product Direction (% positive)
8.5
445
7.7
15
Features by Category
Ticket and Case Management
Not enough data
8.2
10
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
8.3
10
Not enough data
8.3
9
Not enough data
6.8
10
Not enough data
8.0
10
Not enough data
9.1
9
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
7.4
9
Not enough data
8.9
9
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
7
Platform
Not enough data
6.5
9
Not enough data
8.8
10
Not enough data
8.8
10
Not enough data
8.8
10
Not enough data
7.8
9
Not enough data
7.8
9
Administration
8.0
178
7.1
7
8.0
180
7.1
8
8.1
182
7.9
7
Service Desk
9.1
185
8.6
7
8.5
182
7.1
7
8.4
182
7.9
7
Management
8.2
180
7.5
6
8.3
181
7.7
8
8.4
178
Feature Not Available
8.0
176
7.3
8
7.5
172
6.9
7
Functionality
9.2
180
8.3
8
8.4
177
Feature Not Available
8.6
180
6.4
7
8.3
178
7.9
8
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Monitoring
Not enough data
8.1
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
Not enough data
Management Tools
Not enough data
7.6
7
Not enough data
8.6
6
Not enough data
6.4
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
8.0
181
|
Verified
Not enough data
7.1
178
|
Verified
Not enough data
6.1
175
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
179
Not enough data
7.0
177
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Not enough data
Accounting
7.2
173
Not enough data
7.3
172
|
Verified
Not enough data
6.5
166
Not enough data
6.8
170
Not enough data
6.5
168
|
Verified
Not enough data
Portfolio Management
6.8
168
Not enough data
6.8
167
Not enough data
6.6
165
Not enough data
6.6
164
Not enough data
Analytics
6.7
167
|
Verified
Not enough data
7.4
172
|
Verified
Not enough data
7.4
168
|
Verified
Not enough data
Administration
7.8
176
|
Verified
Not enough data
8.2
171
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
Platform
8.3
171
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
172
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Not enough data
Generative AI
5.8
88
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.1
237
8.0
9
8.4
236
8.0
9
8.4
235
7.5
8
7.0
230
6.7
9
7.3
231
6.7
8
Reporting
8.7
234
7.0
9
8.8
234
7.2
9
7.4
228
6.3
9
Access & Usability
6.1
230
6.9
9
7.9
230
7.8
9
7.2
225
8.0
9
7.6
223
7.6
9
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and ServiceTeam ITSM are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Autotask is categorized as Professional Services Automation
ServiceTeam ITSM is categorized as Configuration Management, Help Desk, Incident Management, and IT Alerting
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceTeam ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
29.4%
Computer Software
29.4%
Manufacturing
5.9%
Consulting
5.9%
Internet
5.9%
Other
23.5%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
ServiceTeam ITSM has no discussions with answers
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