Compare Autotask and Ruddr Professional Services Automation 
Featured Products
At a Glance
Market Segments
Small-Business (69.3% of reviews)
Small-Business (52.6% of reviews)
Entry-Level Pricing
No pricing available
Starting at $14.00 1 Billable User Per Month
Autotask
Star Rating
(544)4.3 out of 5
Market Segments
Small-Business (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskRuddr Professional Services Automation
Star Rating
(338)4.6 out of 5
Market Segments
Small-Business (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $14.00 1 Billable User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Ruddr Professional Services Automation. Users appreciate its comprehensive features, particularly highlighting its effectiveness in managing help desk tickets and automating workflows, which enhances operational efficiency.
- Users say that Ruddr stands out for its ease of use and streamlined interface. Many find it to be a straightforward solution that simplifies their professional service management, making it particularly appealing for small businesses looking for a user-friendly platform.
- Reviewers mention that Autotask's implementation process is generally effective, but some users have noted challenges in configuration. In contrast, Ruddr has received praise for its thorough onboarding process, with one user describing it as the best they have ever experienced, thanks to dedicated support during implementation.
- According to verified reviews, Autotask provides robust analytics and reporting features that users find helpful for decision-making. However, Ruddr also offers strong reporting capabilities, which users appreciate for delivering insights to leadership teams quickly and efficiently.
- G2 reviewers highlight that while Autotask has a larger market presence and more total reviews, Ruddr's recent user feedback indicates a high level of satisfaction with its support quality. Users have noted that Ruddr's support team is responsive and goes above and beyond to assist, contributing to a positive user experience.
- Users report that Autotask's ticket management and automation features are particularly effective, but some find the learning curve steep. In contrast, Ruddr's intuitive design and quick responsiveness make it easier for users to adapt, which is a significant advantage for teams looking to minimize downtime during the transition to a new system.
Pricing
Entry-Level Pricing
Autotask
No pricing availableRuddr Professional Services Automation
Team Plan
Starting at $14.00
1 Billable User Per Month
All the basic features you need to run a small firm.
- Clients
- Projects
- Tasks
Free Trial
Autotask
No trial information availableRuddr Professional Services Automation
Free Trial is available
Ratings
Meets Requirements
8.5
464
9.1
257
Ease of Use
7.9
496
9.2
260
Ease of Setup
7.4
383
9.1
126
Ease of Admin
7.6
280
9.2
97
Quality of Support
8.2
431
9.6
200
Has the product been a good partner in doing business?
8.4
271
9.8
98
Product Direction (% positive)
8.4
462
9.0
235
Features by Category
Administration
8.0
179
Not enough data
8.0
181
Not enough data
8.1
183
Not enough data
Service Desk
9.1
186
Not enough data
8.4
183
Not enough data
8.4
184
Not enough data
Management
8.2
181
Not enough data
8.3
182
Not enough data
8.4
179
Not enough data
7.9
177
Not enough data
7.5
172
Not enough data
Functionality
9.2
181
Not enough data
8.3
178
Not enough data
8.5
181
Not enough data
8.3
179
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.1
12
Not enough data
5.3
12
Not enough data
6.1
12
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Cost Tracking
Not enough data
9.0
55
Not enough data
9.1
66
Not enough data
9.2
62
Planning
Not enough data
9.3
82
Not enough data
9.2
80
Not enough data
9.1
77
Optimization
Not enough data
9.3
81
Not enough data
9.1
73
Not enough data
Feature Not Available
Customer Management
8.0
181
|
Verified
8.8
53
7.2
177
|
Verified
7.7
29
6.1
174
|
Verified
Feature Not Available
7.2
181
|
Verified
Feature Not Available
Project Management
6.9
180
9.0
60
7.0
179
|
Verified
9.2
66
7.3
173
|
Verified
9.2
48
7.6
174
|
Verified
9.1
52
Accounting
7.2
173
9.1
52
7.3
175
|
Verified
8.9
52
6.4
166
8.7
40
6.8
171
9.3
57
6.5
168
|
Verified
9.3
60
Portfolio Management
6.8
167
9.0
31
6.8
166
9.0
31
6.6
164
8.0
29
6.6
163
8.4
30
Analytics
6.7
166
|
Verified
8.8
45
7.4
175
|
Verified
8.5
58
7.4
167
|
Verified
8.6
45
Administration
7.8
184
|
Verified
8.9
45
8.2
176
|
Verified
9.0
38
8.0
173
|
Verified
9.2
47
Platform
8.3
174
|
Verified
8.9
31
7.4
160
|
Verified
8.9
29
8.6
174
|
Verified
9.4
62
6.4
164
|
Verified
8.0
24
4.7
161
|
Verified
Feature Not Available
Generative AI
5.8
89
Feature Not Available
6.1
88
Feature Not Available
Artificial Intelligence - Professional Services Automation
5.2
33
8.7
5
4.9
32
8.1
7
6.1
32
9.2
6
Agentic AI - Professional Services Automation
5.5
33
7.3
5
5.5
33
8.3
5
Incident Management
8.1
237
Not enough data
8.4
236
Not enough data
8.4
235
Not enough data
7.0
230
Not enough data
7.3
231
Not enough data
Reporting
8.7
234
Not enough data
8.8
234
Not enough data
7.4
227
Not enough data
Access & Usability
6.1
230
Not enough data
7.9
230
Not enough data
7.2
225
Not enough data
7.5
225
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.4
15
Not enough data
4.0
14
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Time Tracking
Not enough data
9.4
197
Not enough data
9.4
196
Not enough data
9.1
168
Client Invoicing
Not enough data
9.0
109
Not enough data
8.5
92
Not enough data
9.0
112
Mobile Time Tracking
Not enough data
9.0
148
Administration
Not enough data
8.8
103
Not enough data
9.0
124
Not enough data
9.0
120
Not enough data
Feature Not Available
Not enough data
9.3
135
Platform
Not enough data
8.8
146
Not enough data
8.6
58
Not enough data
9.0
54
Not enough data
9.5
155
Not enough data
8.2
91
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Autotask and Ruddr Professional Services Automation are categorized as Professional Services Automation
Unique Categories
Autotask is categorized as IT Service Management (ITSM) Tools and Service Desk
Ruddr Professional Services Automation is categorized as Resource Management, Project Cost Management, and Time Tracking
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ruddr Professional Services Automation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.1%
Computer Networking
3.3%
Telecommunications
2.3%
Other
18.6%
Information Technology and Services
21.1%
Marketing and Advertising
17.7%
Computer Software
14.4%
Management Consulting
10.4%
Consulting
9.2%
Other
27.2%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
What is Ruddr used for?
1 Comment
RP
Ruddr is a professional services automation (PSA) platform. Ruddr helps professional services companies deliver predictably strong performance. Ruddr...Read more
Ruddr Professional Services Automation has no more discussions with answers
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