# Autotask vs Ruddr Professional Services Automation Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Autotask excels in providing a comprehensive solution for managing MSP operations, integrating ticketing, project management, contracts, billing, and time tracking into one platform. Users appreciate how this centralization reduces the need for multiple disconnected systems, enhancing overall efficiency.
- **Users say** that Ruddr Professional Services Automation stands out for its simplicity and ease of use. Many find the interface intuitive, allowing for a quick onboarding process that can transform complex service operations into manageable tasks in just a few days.
- **Reviewers mention** that Autotask's ticket workflow customization is a significant strength, enabling businesses to adapt processes to meet specific customer needs. This flexibility is often highlighted as a key feature that enhances operational effectiveness.
- **According to verified reviews** , Ruddr's reporting capabilities are particularly praised, with users noting that it generates various reports effortlessly, which were previously time-consuming to create in other project management tools. This feature, along with its integration with QuickBooks, streamlines invoicing processes.
- **G2 reviewers highlight** that while Autotask has a higher overall satisfaction score, it faces challenges in user experience, particularly in setup and ease of use compared to Ruddr. Users have noted that Autotask can be complex to configure initially, which may require a steeper learning curve.
- **Users report** that Ruddr Professional Services Automation offers superior support and responsiveness, with many praising the quality of assistance they receive. This level of support contributes to a more positive user experience, especially for businesses that may need guidance during implementation.



| | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 613 | 345 | 
| **Largest Market Segment** | Small-Business (69.2% of reviews) | Small-Business (53.6% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $14.00 1 Billable User Per Month | 

---
## Top Pros & Cons

### Autotask

Pros:
- Ease of Use (56 reviews)
- Integrations (43 reviews)

Cons:
- Complex Usability (24 reviews)
- Learning Curve (18 reviews)

### Ruddr Professional Services Automation

Pros:
- Ease of Use (38 reviews)
- Time Tracking (25 reviews)

Cons:
- Report Customization (12 reviews)
- Missing Features (11 reviews)

---
## Ratings Comparison
| Rating | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
  | **Meets Requirements** | 8.5 (487 reviews) | 9.1 (261 reviews) | 
  | **Ease of Use** | 7.9 (549 reviews) | 9.2 (265 reviews) | 
  | **Ease of Setup** | 7.4 (434 reviews) | 9.1 (132 reviews) | 
  | **Ease of Admin** | 7.6 (281 reviews) | 9.2 (98 reviews) | 
  | **Quality of Support** | 8.2 (454 reviews) | 9.6 (202 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (272 reviews) | 9.8 (99 reviews) | 
  | **Product Direction (% positive)** | 8.3 (481 reviews) | 9.0 (238 reviews) | 

---
## Pricing

### Autotask

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Ruddr Professional Services Automation

#### Entry-Level Pricing

Plan: Team Plan

Price: Starting at $14.00 1 Billable User Per Month

Description: All the basic features you need to run a small firm.

Key Features:
- Clients
- Projects
- Tasks

[Browse all 2 editions](https://www.g2.com/products/ruddr-professional-services-automation/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 7.5/10 | 215 |
| **Ruddr Professional Services Automation** | N/A | N/A |

#### Administration

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Change Management** | 8.0 (179 reviews) | Not enough data | 
| **Asset Management** | 7.9 (182 reviews) | Not enough data | 
| **Reports & Analytics** | 8.0 (193 reviews) | Not enough data | 

#### Service Desk

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Help Desk** | 9.0 (189 reviews) | Not enough data | 
| **Incident Reports** | 8.4 (182 reviews) | Not enough data | 
| **Process Workflow** | 8.3 (190 reviews) | Not enough data | 

#### Management

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Reporting** | 8.2 (189 reviews) | Not enough data | 
| **Administration Console** | 8.2 (184 reviews) | Not enough data | 
| **Access Management** | 8.3 (181 reviews) | Not enough data | 
| **Asset Management** | 7.9 (178 reviews) | Not enough data | 
| **Policy Dictation** | 7.5 (171 reviews) | Not enough data | 

#### Functionality

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Ticketing System** | 9.2 (193 reviews) | Not enough data | 
| **Performance Logging** | 8.3 (178 reviews) | Not enough data | 
| **Alerting** | 8.5 (181 reviews) | Not enough data | 
| **Automation** | 8.3 (188 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Autonomous Task Execution** | 5.1 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 5.9 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.1 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (11 reviews) | Not enough data | 
| **Decision Making** | 6.2 (11 reviews) | Not enough data | 

### Project Cost Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Ruddr Professional Services Automation** | 9.1/10 | 90 |

#### Cost Tracking

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Identification** | Not enough data | 9.0 (56 reviews) | 
| **Allocation** | Not enough data | 9.1 (66 reviews) | 
| **Standard Costs** | Not enough data | 9.2 (62 reviews) | 

### Resource Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Ruddr Professional Services Automation** | 9.2/10 | 108 |

#### Planning

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Resource Definiton** | Not enough data | 9.3 (82 reviews) | 
| **Capacity** | Not enough data | 9.2 (82 reviews) | 
| **Scheduling** | Not enough data | 9.1 (78 reviews) | 

#### Optimization

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Performance** | Not enough data | 9.3 (82 reviews) | 
| **Forecasting** | Not enough data | 9.1 (73 reviews) | 
| **Corrections** | Not enough data | Feature Not Available | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.8/10 | 240 |
| **Ruddr Professional Services Automation** | 8.7/10 | 85 |

#### Customer Management

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Customer Profiles** | 8.0 (187 reviews) ✓ Verified | 8.8 (52 reviews) | 
| **Sales** | 7.2 (179 reviews) ✓ Verified | 7.7 (29 reviews) | 
| **Marketing** | 6.1 (173 reviews) ✓ Verified | Feature Not Available | 
| **Client Portal** | 7.2 (182 reviews) ✓ Verified | Feature Not Available | 

#### Project Management

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Project Planning** | 6.9 (184 reviews) | 9.0 (59 reviews) | 
| **Project Tracking** | 7.1 (186 reviews) ✓ Verified | 9.2 (64 reviews) | 
| **Resource Definition** | 7.3 (173 reviews) ✓ Verified | 9.1 (47 reviews) | 
| **Resource Management** | 7.6 (178 reviews) ✓ Verified | 9.2 (53 reviews) | 

#### Accounting

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Revenue Recognition** | 7.2 (173 reviews) | 9.1 (51 reviews) | 
| **Invoice Management** | 7.3 (181 reviews) ✓ Verified | 8.9 (52 reviews) | 
| **Payments** | 6.4 (166 reviews) | 8.7 (40 reviews) | 
| **Project Accounting** | 6.8 (170 reviews) | 9.3 (55 reviews) | 
| **Budget Tracking** | 6.5 (167 reviews) ✓ Verified | 9.3 (58 reviews) | 

#### Portfolio Management

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Portfolio Definition** | 6.7 (167 reviews) | 9.0 (31 reviews) | 
| **Portfolio Performance** | 6.7 (166 reviews) | 8.9 (30 reviews) | 
| **Risk** | 6.6 (163 reviews) | 8.0 (29 reviews) | 
| **Portfolio Mix** | 6.6 (162 reviews) | 8.4 (30 reviews) | 

#### Analytics

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Forecasting** | 6.7 (166 reviews) ✓ Verified | 8.8 (47 reviews) | 
| **Reporting** | 7.5 (186 reviews) ✓ Verified | 8.5 (60 reviews) | 
| **KPIs** | 7.4 (167 reviews) ✓ Verified | 8.6 (45 reviews) | 

#### Administration

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Standard Integrations** | 7.9 (196 reviews) ✓ Verified | 8.8 (46 reviews) | 
| **Workflow** | 8.2 (187 reviews) ✓ Verified | 8.9 (36 reviews) | 
| **Access Management** | 8.0 (175 reviews) ✓ Verified | 9.2 (46 reviews) | 

#### Platform

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **APIs** | 8.3 (177 reviews) ✓ Verified | 8.9 (31 reviews) | 
| **Internationalization** | 7.4 (159 reviews) ✓ Verified | 8.9 (29 reviews) | 
| **Performance and Reliability** | 8.4 (189 reviews) ✓ Verified | 9.5 (62 reviews) | 
| **Mobile** | 6.4 (164 reviews) ✓ Verified | 7.9 (26 reviews) | 
| **Offline Access** | 4.7 (160 reviews) ✓ Verified | Feature Not Available | 

#### Generative AI

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **AI Text Generation** | 5.8 (89 reviews) | Feature Not Available | 
| **AI Text Summarization** | 6.1 (88 reviews) | Feature Not Available | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Predictive Forecasting** | 5.2 (33 reviews) | 8.7 (5 reviews) | 
| **Smart task suggestions** | 4.9 (32 reviews) | 7.8 (6 reviews) | 
| **Automated workflows** | 6.5 (37 reviews) | 9.2 (6 reviews) | 

#### Agentic AI - Professional Services Automation

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Adaptive Learning** | 5.5 (33 reviews) | 7.3 (5 reviews) | 
| **Proactive Assistance** | 5.4 (34 reviews) | 8.3 (5 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.7/10 | 270 |
| **Ruddr Professional Services Automation** | N/A | N/A |

#### Incident Management

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Automate Ticket Routing** | 8.1 (240 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.4 (239 reviews) | Not enough data | 
| **Ticket Notifications** | 8.4 (242 reviews) | Not enough data | 
| **Knowledge Base** | 7.0 (232 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 7.2 (231 reviews) | Not enough data | 

#### Reporting

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Dashboards** | 8.7 (245 reviews) | Not enough data | 
| **Time Tracking** | 8.9 (250 reviews) | Not enough data | 
| **Surveys** | 7.4 (227 reviews) | Not enough data | 

#### Access & Usability

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Mobile** | 6.1 (231 reviews) | Not enough data | 
| **Self Service** | 7.9 (231 reviews) | Not enough data | 
| **Active Directory** | 7.2 (224 reviews) | Not enough data | 
| **Multi-Channel Access** | 7.5 (228 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Autonomous Task Execution** | 5.4 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 6.2 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 4.4 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 3.9 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 4.3 (15 reviews) | Not enough data | 
| **Decision Making** | 5.0 (15 reviews) | Not enough data | 

### Time Tracking

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Ruddr Professional Services Automation** | 9.0/10 | 209 |

#### Time Tracking

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Ease of Completing Timesheets** | Not enough data | 9.4 (198 reviews) | 
| **Tracking Time to Project/Task** | Not enough data | 9.4 (198 reviews) | 
| **Billable Time Rate Management** | Not enough data | 9.2 (169 reviews) | 

#### Client Invoicing

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Invoice Creation and Delivery** | Not enough data | 9.0 (110 reviews) | 
| **Electronic Payments** | Not enough data | 8.5 (92 reviews) | 
| **Project Accounting / Revenue Recognition** | Not enough data | 9.0 (113 reviews) | 

#### Mobile Time Tracking

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Time Tracking** | Not enough data | 8.9 (150 reviews) | 

#### Administration

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Business Tool Integration** | Not enough data | 8.8 (101 reviews) | 
| **Workflow** | Not enough data | 9.0 (123 reviews) | 
| **Automated Reminders** | Not enough data | 8.9 (119 reviews) | 
| **Policy Compliance Management** | Not enough data | Feature Not Available | 
| **User, Role, and Access Management** | Not enough data | 9.4 (136 reviews) | 

#### Platform

| Feature | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Reporting** | Not enough data | 8.8 (149 reviews) | 
| **APIs / Integration** | Not enough data | 8.6 (58 reviews) | 
| **Internationalization** | Not enough data | 9.0 (54 reviews) | 
| **Performance and Reliability** | Not enough data | 9.5 (154 reviews) | 
| **Mobile User Support** | Not enough data | 8.2 (92 reviews) | 
| **Offline** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)

**Unique to Autotask (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Ruddr Professional Services Automation (3):** [Resource Management Software](https://www.g2.com/categories/resource-management), [Project Cost Management Software](https://www.g2.com/categories/project-cost-management), [Time Tracking Software](https://www.g2.com/categories/time-tracking-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Autotask | Ruddr Professional Services Automation | 
|---|---|---|
| **Small-Business** | 69.2% | 53.6% | 
| **Mid-Market** | 27.7% | 43.1% | 
| **Enterprise** | 3.0% | 3.3% | 

### By Industry

#### Autotask

- **Information Technology and Services:** 52.3%
- **Computer & Network Security:** 17.6%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.3%
- **Consulting:** 2.4%
- **Telecommunications:** 2.1%
- **Information Services:** 2.1%
- **Manufacturing:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Marketing and Advertising:** 0.9%
- **Other:** 11.7%

#### Ruddr Professional Services Automation

- **Information Technology and Services:** 21.7%
- **Marketing and Advertising:** 16.3%
- **Computer Software:** 14.2%
- **Management Consulting:** 10.2%
- **Consulting:** 9.6%
- **Human Resources:** 3.3%
- **Mechanical or Industrial Engineering:** 2.7%
- **Accounting:** 2.7%
- **Computer & Network Security:** 2.1%
- **Design:** 2.1%
- **Other:** 15.1%

---
## Alternatives

### Alternatives to Autotask

- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1210 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1891 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (673 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.3/5 stars (685 reviews)
- [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (793 reviews)

### Alternatives to Ruddr Professional Services Automation

- [BigTime](https://www.g2.com/products/bigtime/reviews) — 4.5/5 stars (1737 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (673 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.3/5 stars (685 reviews)
- [Scoro](https://www.g2.com/products/scoro/reviews) — 4.5/5 stars (500 reviews)
- [Avaza](https://www.g2.com/products/avaza/reviews) — 4.5/5 stars (384 reviews)
- [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) — 4.7/5 stars (859 reviews)
- [Harvest](https://www.g2.com/products/harvest/reviews) — 4.3/5 stars (836 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1214 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (793 reviews)

---
## Top Discussions

### Autotask

- Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote
  > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..."

### Ruddr Professional Services Automation

- Title: [What is Ruddr used for?](https://www.g2.com/discussions/what-is-ruddr-used-for) — 1 comment
  > **Top comment:** "Ruddr is a professional services automation (PSA) platform. Ruddr helps professional services companies deliver predictably strong performance. Ruddr..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/autotask-vs-ruddr-professional-services-automation)