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Compare Autotask and Certinia PS Cloud 
At a Glance
Market Segments
Small-Business (68.6% of reviews)
Mid-Market (51.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskCertinia PS Cloud
Star Rating
(707)4.3 out of 5
Market Segments
Mid-Market (51.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Certinia PS CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Certinia PS Cloud. Users appreciate its comprehensive features for managing help desk tickets, which streamline workflows and enhance operational efficiency.
- Users say that Certinia PS Cloud offers a unique advantage with its deep integration with Salesforce, allowing for seamless project and financial data management. This integration helps eliminate data silos and provides real-time visibility into project performance, which is particularly beneficial for mid-market companies.
- Reviewers mention that Autotask's ease of setup and administration is a strong point, with many finding the onboarding process intuitive and straightforward. This contrasts with Certinia PS Cloud, where some users have noted challenges during the initial setup phase.
- According to verified reviews, both products receive similar ratings for quality of support, but Autotask edges out slightly with a higher score. Users have highlighted Autotask's effective ticket management and automation features, which contribute to a more efficient support experience.
- Users appreciate Certinia PS Cloud's robust project accounting capabilities, with features that allow for easy tracking of budgets and resources. This is particularly valuable for organizations looking to maintain tight control over project finances, although Autotask also provides essential project management tools.
- Reviewers note that while Autotask is favored by small businesses, Certinia PS Cloud is better suited for mid-market companies due to its scalability and advanced features. Users have found Certinia's ability to manage complex project data and resource allocation to be a significant advantage in larger organizational settings.
Pricing
Entry-Level Pricing
Autotask
No pricing availableCertinia PS Cloud
No pricing availableFree Trial
Autotask
No trial information availableCertinia PS Cloud
No trial information availableRatings
Meets Requirements
8.5
447
8.3
573
Ease of Use
8.0
479
7.9
574
Ease of Setup
7.5
367
6.9
366
Ease of Admin
7.7
265
7.3
377
Quality of Support
8.2
416
8.1
528
Has the product been a good partner in doing business?
8.4
257
8.4
374
Product Direction (% positive)
8.5
445
8.7
558
Features by Category
Tasks
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
9.7
6
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
8.9
6
Projects
Not enough data
9.5
7
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.7
6
Resource Management
Not enough data
9.4
6
Not enough data
8.8
7
Not enough data
9.2
6
Project Monitoring
Not enough data
8.3
6
Not enough data
8.8
7
Not enough data
8.6
6
Generative AI
Not enough data
8.6
6
Not enough data
8.3
6
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Information
Not enough data
9.1
11
Not enough data
9.0
12
Not enough data
9.4
13
Not enough data
8.9
11
Not enough data
9.0
10
Not enough data
9.1
11
Not enough data
9.1
11
Predictions
Not enough data
8.2
11
Not enough data
8.8
12
Not enough data
9.0
12
Not enough data
8.0
11
Platform
Not enough data
8.8
17
Not enough data
8.1
15
Not enough data
9.1
15
Not enough data
9.3
14
Not enough data
9.0
16
Not enough data
8.9
17
Not enough data
8.7
15
Not enough data
9.3
15
Not enough data
8.4
15
Not enough data
8.6
17
Generative AI
Not enough data
9.0
8
Not enough data
9.3
7
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.0
178
Not enough data
8.0
180
Not enough data
8.1
182
Not enough data
Service Desk
9.1
185
Not enough data
8.5
182
Not enough data
8.4
182
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
8.0
176
Not enough data
7.5
172
Not enough data
Functionality
9.2
180
Not enough data
8.4
177
Not enough data
8.6
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Planning
Not enough data
8.4
44
Not enough data
7.9
47
Not enough data
8.2
49
Optimization
Not enough data
8.1
39
Not enough data
7.9
44
Not enough data
7.8
26
Accounting
Not enough data
8.6
19
Not enough data
8.2
19
Not enough data
8.7
19
Not enough data
7.9
20
Not enough data
8.8
18
Not enough data
8.2
21
Not enough data
8.1
21
Not enough data
8.3
22
Not enough data
8.6
17
Not enough data
7.9
16
Not enough data
8.3
15
Not enough data
8.2
14
Not enough data
8.3
17
Not enough data
7.9
18
Not enough data
8.4
15
Not enough data
8.1
15
Not enough data
8.3
17
Not enough data
8.7
15
Back Office
Not enough data
8.3
16
Not enough data
8.3
15
Not enough data
8.2
12
Not enough data
8.6
15
Not enough data
8.5
18
Not enough data
8.3
13
Not enough data
8.4
15
Not enough data
8.5
17
Not enough data
8.2
15
Not enough data
8.5
17
Not enough data
8.2
15
Not enough data
8.3
14
Not enough data
8.8
20
Not enough data
8.3
11
Front Office
Not enough data
8.5
11
Not enough data
8.0
11
Not enough data
8.3
15
Not enough data
9.1
19
Not enough data
8.1
14
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.6
14
Not enough data
8.5
12
Not enough data
8.2
10
Not enough data
8.8
13
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.5
10
Not enough data
8.2
12
Integration
Not enough data
8.2
12
Not enough data
8.6
17
Not enough data
8.8
15
Logistics
Not enough data
8.9
9
Not enough data
8.5
9
Not enough data
8.8
10
Not enough data
8.7
10
Not enough data
9.3
10
Not enough data
9.2
10
Not enough data
8.1
9
Not enough data
8.7
9
Not enough data
9.0
10
Not enough data
9.1
9
Platform
Not enough data
8.7
18
Not enough data
8.3
14
Not enough data
8.3
15
Not enough data
8.7
17
Not enough data
9.0
19
Not enough data
8.9
19
Production
Not enough data
8.8
8
Not enough data
7.8
9
Not enough data
8.5
10
Not enough data
8.5
8
Not enough data
9.3
14
Not enough data
8.5
9
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.7
9
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
8.5
8
Reporting & Analytics
Not enough data
9.2
22
Not enough data
9.2
22
Not enough data
8.8
21
Generative AI
Not enough data
7.7
5
Not enough data
8.0
5
Agentic AI - ERP Systems
Not enough data
Not enough data
Customer Management
8.0
181
|
Verified
8.5
95
|
Verified
7.1
178
|
Verified
8.2
98
|
Verified
6.1
175
|
Verified
7.5
74
|
Verified
7.2
180
|
Verified
8.1
76
|
Verified
Project Management
6.9
179
8.7
144
|
Verified
7.0
177
|
Verified
8.9
151
|
Verified
7.3
173
|
Verified
8.7
146
|
Verified
7.6
174
|
Verified
8.6
155
|
Verified
Accounting
7.2
173
8.1
108
|
Verified
7.3
172
|
Verified
8.3
85
|
Verified
6.5
166
8.3
72
6.8
170
8.6
105
|
Verified
6.5
168
|
Verified
8.5
121
|
Verified
Portfolio Management
6.8
168
8.3
75
6.8
167
8.2
74
|
Verified
6.6
165
8.1
91
6.6
164
8.2
67
|
Verified
Analytics
6.7
167
|
Verified
8.2
119
|
Verified
7.4
172
|
Verified
8.5
148
|
Verified
7.4
168
|
Verified
8.3
113
|
Verified
Administration
7.8
176
|
Verified
8.2
110
|
Verified
8.2
171
|
Verified
8.4
131
|
Verified
8.0
173
|
Verified
8.2
122
|
Verified
Platform
8.3
171
|
Verified
8.3
107
|
Verified
7.4
160
|
Verified
8.3
85
|
Verified
8.6
172
|
Verified
8.6
136
|
Verified
6.4
164
|
Verified
7.7
85
|
Verified
4.7
161
|
Verified
7.4
63
|
Verified
Generative AI
5.8
88
7.7
21
6.1
88
7.6
21
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Incident Management
8.1
237
Not enough data
8.4
236
Not enough data
8.4
235
Not enough data
7.0
230
Not enough data
7.3
231
Not enough data
Reporting
8.7
234
Not enough data
8.8
234
Not enough data
7.4
228
Not enough data
Access & Usability
6.1
230
Not enough data
7.9
230
Not enough data
7.2
225
Not enough data
7.6
223
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and Certinia PS Cloud are categorized as Professional Services Automation
Unique Categories
Autotask is categorized as IT Service Management (ITSM) Tools and Service Desk
Certinia PS Cloud is categorized as Resource Management, ERP Systems, Customer Success, and Project Management
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Certinia PS Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
31.6%
Computer Software
27.2%
Management Consulting
6.3%
Financial Services
3.5%
Hospital & Health Care
3.2%
Other
28.1%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
How does FinancialForce Compare to OpenAir?
3 Comments
TM
I've heard the current integration from OpenAir to SalesForce is more flexible, offers more automation and control and actually easier to setup than the...Read more
What is FinancialForce PSA?
3 Comments
BC
Professional Services Automation. It enables your team to manage projects and the resources and tasks on those projects.Read more
How do I become a FinancialForce partner?
1 Comment
GG
Hi, I’m Gabriel, a research analyst in ERP at G2.
You can find information on how to become a FinancialForce partner on their website:...Read more
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