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Compare AnswerConnect and Smith.ai Live Chat 
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At a Glance
Market Segments
Small-Business (81.0% of reviews)
Small-Business (90.0% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
Pay As You Go Per Month
AnswerConnect
Star Rating
(23)4.5 out of 5
Market Segments
Small-Business (81.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about AnswerConnectSmith.ai Live Chat
Star Rating
(21)4.8 out of 5
Market Segments
Small-Business (90.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Pay As You Go Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that AnswerConnect excels in "Communication Skills" with a perfect score of 10.0, indicating that their team is highly effective in maintaining clear and consistent communication, which is crucial for small businesses. In contrast, Smith.ai Live Chat also scores well in this area but matches AnswerConnect's score, making it a tie.
- Reviewers mention that Smith.ai Live Chat outshines AnswerConnect in "Responsiveness," achieving a perfect score of 10.0. Users appreciate the quick response times, which are essential for live chat services, while AnswerConnect scores 9.4, indicating slightly slower response times.
- G2 users highlight that AnswerConnect has a strong "Technical Expertise" rating of 10.0, which is particularly beneficial for businesses needing reliable technical support. However, Smith.ai Live Chat follows closely with a score of 9.8, showing that both products are competent in this area.
- Users on G2 report that Smith.ai Live Chat has superior "Expertise of Team" with a score of 9.7 compared to AnswerConnect's 8.2. This suggests that Smith.ai's team may have more specialized knowledge, which can be a deciding factor for businesses looking for expert advice.
- Reviewers mention that AnswerConnect's "Best Practices" score of 10.0 indicates a strong adherence to industry standards, which is reassuring for small businesses. Smith.ai Live Chat, while still strong at 9.8, may not provide the same level of assurance in this area.
- Users say that both products have a solid "Planning" capability, but Smith.ai Live Chat's score of 9.7 in "Needs Assessment" shows a more thorough understanding of client requirements compared to AnswerConnect's score of 7.6, which may lead to better-tailored solutions for users.
Pricing
Entry-Level Pricing
AnswerConnect
No pricing availableSmith.ai Live Chat
A La Carte - $10 Per Live Staffed Chat
Pay As You Go
Per Month
Pay only $10 per live staffed chat. Pay as you go.
- Unlimited smart Q&A and lead-qualification
- Real-time English-Spanish translation
- Chats answered live 24 hours/day, 7 days/week, backed up by powerful AI chatbot
Free Trial
AnswerConnect
No trial information availableSmith.ai Live Chat
No trial information availableRatings
Quality of Work
9.1
13
9.7
12
Responsiveness
9.5
13
10.0
13
Expertise of Team
8.5
13
9.7
13
Execution Ability
8.8
12
9.7
13
Communication Skills
10.0
12
10.0
13
Professionalism
9.7
12
10.0
13
Has the product been a good partner in doing business?
9.5
14
10.0
13
Features by Category
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Team Quality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AnswerConnect and Smith.ai Live Chat are categorized as Managed Live Chat
Unique Categories
AnswerConnect is categorized as Virtual Receptionist Services and Contact Center Outsourcing Services
Smith.ai Live Chat has no unique categories
Reviews
Reviewers' Company Size
AnswerConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smith.ai Live Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
18.2%
Construction
13.6%
Mental Health Care
9.1%
Legal Services
9.1%
Financial Services
9.1%
Other
40.9%
Legal Services
45.0%
Law Practice
30.0%
Financial Services
10.0%
Transportation/Trucking/Railroad
5.0%
Management Consulting
5.0%
Other
5.0%
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