# Top 10 Smith.ai Live Chat Alternatives & Competitors **Average Rating:** 4.8/5 **Total Number of Reviews:** 21 Looking for alternatives or competitors to Smith.ai Live Chat? Other important factors to consider when researching alternatives to Smith.ai Live Chat include customer service. The best overall Smith.ai Live Chat alternative is Chat Metrics | Managed Live Chat. Other similar apps like Smith.ai Live Chat are Peak Support, Ruby Receptionists, Melu Managed Messaging, and Ngage Live Chat. Smith.ai Live Chat alternatives can be found in [Managed Live Chat Providers](https://www.g2.com/categories/managed-live-chat) but may also be in [Contact Center Outsourcing Service Providers](https://www.g2.com/categories/contact-center-outsourcing-services) or [Virtual Receptionist Services Providers](https://www.g2.com/categories/virtual-receptionist-services). ## Best Paid & Free Alternatives to Smith.ai Live Chat - [Chat Metrics | Managed Live Chat](https://www.g2.com/products/chat-metrics-managed-live-chat/reviews) - [Peak Support](https://www.g2.com/products/peak-support/reviews) - [Ruby Receptionists](https://www.g2.com/products/ruby-receptionists/reviews) - [Melu Managed Messaging](https://www.g2.com/products/melu-managed-messaging/reviews) - [Ngage Live Chat](https://www.g2.com/products/ngage-live-chat/reviews) - [Helpware](https://www.g2.com/products/helpware/reviews) - [AnswerConnect](https://www.g2.com/products/answerconnect/reviews) - [SureCall Experts](https://www.g2.com/products/surecall-experts/reviews) - [Teleperformance](https://www.g2.com/products/teleperformance/reviews) - [Connext](https://www.g2.com/products/connext/reviews) ## Top 10 Alternatives to Smith.ai Live Chat Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Smith.ai Live Chat stacks up to the competition, check reviews from current & previous users in industries like Legal Services, Law Practice, and Financial Services, and find the best product for your business. ### 1. [Chat Metrics | Managed Live Chat](https://www.g2.com/products/chat-metrics-managed-live-chat/reviews) By Chat Metrics **Average Rating:** 4.8/5 **Total Reviews:** 21 With Chat Metrics, you enhance the customer journey and are able to influence their decision-making process with direct conversations earlier than ever before. Reviewers say compared to Smith.ai Live Chat, Chat Metrics | Managed Live Chat is: - More expensive Categories in common with Smith.ai Live Chat: [Managed Live Chat](https://www.g2.com/categories/managed-live-chat) **Compare:** [Smith.ai Live Chat vs Chat Metrics | Managed Live Chat](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-smith-ai-live-chat) **Compare Chat Metrics | Managed Live Chat with other alternatives:** - [Chat Metrics | Managed Live Chat vs Peak Support](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-peak-support) - [Chat Metrics | Managed Live Chat vs Ruby Receptionists](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-ruby-receptionists) - [Chat Metrics | Managed Live Chat vs Melu Managed Messaging](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-melu-managed-messaging) - [Chat Metrics | Managed Live Chat vs Ngage Live Chat](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-ngage-live-chat) - [Chat Metrics | Managed Live Chat vs Helpware](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-helpware) - [Chat Metrics | Managed Live Chat vs AnswerConnect](https://www.g2.com/compare/answerconnect-vs-chat-metrics-managed-live-chat) - [Chat Metrics | Managed Live Chat vs SureCall Experts](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-surecall-experts) - [Chat Metrics | Managed Live Chat vs Teleperformance](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-teleperformance) - [Chat Metrics | Managed Live Chat vs Connext](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-connext) ### 2. [Peak Support](https://www.g2.com/products/peak-support/reviews) By Peak Support **Average Rating:** 4.8/5 **Total Reviews:** 39 Peak Support is a rapidly growing services provider dedicated to providing exceptional support to high-growth companies. We offer a wide array of services including customer support, sales operations, and business process outsourcing. Our global delivery model enables us to provide service from the Philippines, the U.S., Latin America, and more. We hire the best agents in the business and we are relentlessly dedicated to helping our clients succeed. Reviewers say compared to Smith.ai Live Chat, Peak Support is: - More expensive Categories in common with Smith.ai Live Chat: [Managed Live Chat](https://www.g2.com/categories/managed-live-chat) **Compare:** [Smith.ai Live Chat vs Peak Support](https://www.g2.com/compare/peak-support-vs-smith-ai-live-chat) **Compare Peak Support with other alternatives:** - [Peak Support vs Chat Metrics | Managed Live Chat](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-peak-support) - [Peak Support vs Ruby Receptionists](https://www.g2.com/compare/peak-support-vs-ruby-receptionists) - [Peak Support vs Melu Managed Messaging](https://www.g2.com/compare/melu-managed-messaging-vs-peak-support) - [Peak Support vs Ngage Live Chat](https://www.g2.com/compare/ngage-live-chat-vs-peak-support) - [Peak Support vs Helpware](https://www.g2.com/compare/helpware-vs-peak-support) - [Peak Support vs AnswerConnect](https://www.g2.com/compare/answerconnect-vs-peak-support) - [Peak Support vs SureCall Experts](https://www.g2.com/compare/peak-support-vs-surecall-experts) - [Peak Support vs Teleperformance](https://www.g2.com/compare/peak-support-vs-teleperformance) - [Peak Support vs Connext](https://www.g2.com/compare/connext-vs-peak-support) ### 3. [Ruby Receptionists](https://www.g2.com/products/ruby-receptionists/reviews) By Ruby **Average Rating:** 3.8/5 **Total Reviews:** 12 Ruby Receptionists offers call answering services. Reviewers say compared to Smith.ai Live Chat, Ruby Receptionists is: - More expensive Categories in common with Smith.ai Live Chat: [Managed Live Chat](https://www.g2.com/categories/managed-live-chat) **Compare:** [Smith.ai Live Chat vs Ruby Receptionists](https://www.g2.com/compare/ruby-receptionists-vs-smith-ai-live-chat) **Compare Ruby Receptionists with other alternatives:** - [Ruby Receptionists vs Chat Metrics | Managed Live Chat](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-ruby-receptionists) - [Ruby Receptionists vs Peak Support](https://www.g2.com/compare/peak-support-vs-ruby-receptionists) - [Ruby Receptionists vs Melu Managed Messaging](https://www.g2.com/compare/melu-managed-messaging-vs-ruby-receptionists) - [Ruby Receptionists vs Ngage Live Chat](https://www.g2.com/compare/ngage-live-chat-vs-ruby-receptionists) - [Ruby Receptionists vs Helpware](https://www.g2.com/compare/helpware-vs-ruby-receptionists) - [Ruby Receptionists vs AnswerConnect](https://www.g2.com/compare/answerconnect-vs-ruby-receptionists) - [Ruby Receptionists vs SureCall Experts](https://www.g2.com/compare/ruby-receptionists-vs-surecall-experts) - [Ruby Receptionists vs Teleperformance](https://www.g2.com/compare/ruby-receptionists-vs-teleperformance) - [Ruby Receptionists vs Connext](https://www.g2.com/compare/connext-vs-ruby-receptionists) ### 4. [Melu Managed Messaging](https://www.g2.com/products/melu-managed-messaging/reviews) By Melu **Average Rating:** 4.9/5 **Total Reviews:** 28 Live Chat Done for You - Turn your website visitors into customers today Categories in common with Smith.ai Live Chat: [Managed Live Chat](https://www.g2.com/categories/managed-live-chat) **Compare:** [Smith.ai Live Chat vs Melu Managed Messaging](https://www.g2.com/compare/melu-managed-messaging-vs-smith-ai-live-chat) **Compare Melu Managed Messaging with other alternatives:** - [Melu Managed Messaging vs Chat Metrics | Managed Live Chat](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-melu-managed-messaging) - [Melu Managed Messaging vs Peak Support](https://www.g2.com/compare/melu-managed-messaging-vs-peak-support) - [Melu Managed Messaging vs Ruby Receptionists](https://www.g2.com/compare/melu-managed-messaging-vs-ruby-receptionists) - [Melu Managed Messaging vs Ngage Live Chat](https://www.g2.com/compare/melu-managed-messaging-vs-ngage-live-chat) - [Melu Managed Messaging vs Helpware](https://www.g2.com/compare/helpware-vs-melu-managed-messaging) - [Melu Managed Messaging vs AnswerConnect](https://www.g2.com/compare/answerconnect-vs-melu-managed-messaging) - [Melu Managed Messaging vs SureCall Experts](https://www.g2.com/compare/melu-managed-messaging-vs-surecall-experts) - [Melu Managed Messaging vs Teleperformance](https://www.g2.com/compare/melu-managed-messaging-vs-teleperformance) - [Melu Managed Messaging vs Connext](https://www.g2.com/compare/connext-vs-melu-managed-messaging) ### 5. [Ngage Live Chat](https://www.g2.com/products/ngage-live-chat/reviews) By Ngage Live Chat **Average Rating:** 4.6/5 **Total Reviews:** 27 Ngage Live provides industry-specific, customized greeting and immediate response via live chat. Reviewers say compared to Smith.ai Live Chat, Ngage Live Chat is: - Better at quality of work - More experienced - Better at executing Categories in common with Smith.ai Live Chat: [Managed Live Chat](https://www.g2.com/categories/managed-live-chat) **Compare:** [Smith.ai Live Chat vs Ngage Live Chat](https://www.g2.com/compare/ngage-live-chat-vs-smith-ai-live-chat) **Compare Ngage Live Chat with other alternatives:** - [Ngage Live Chat vs Chat Metrics | Managed Live Chat](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-ngage-live-chat) - [Ngage Live Chat vs Peak Support](https://www.g2.com/compare/ngage-live-chat-vs-peak-support) - [Ngage Live Chat vs Ruby Receptionists](https://www.g2.com/compare/ngage-live-chat-vs-ruby-receptionists) - [Ngage Live Chat vs Melu Managed Messaging](https://www.g2.com/compare/melu-managed-messaging-vs-ngage-live-chat) - [Ngage Live Chat vs Helpware](https://www.g2.com/compare/helpware-vs-ngage-live-chat) - [Ngage Live Chat vs AnswerConnect](https://www.g2.com/compare/answerconnect-vs-ngage-live-chat) - [Ngage Live Chat vs SureCall Experts](https://www.g2.com/compare/ngage-live-chat-vs-surecall-experts) - [Ngage Live Chat vs Teleperformance](https://www.g2.com/compare/ngage-live-chat-vs-teleperformance) - [Ngage Live Chat vs Connext](https://www.g2.com/compare/connext-vs-ngage-live-chat) ### 6. [Helpware](https://www.g2.com/products/helpware/reviews) By Helpware **Average Rating:** 4.9/5 **Total Reviews:** 30 Helpware specializes in customer service, marketing support, accounting support, and sales operations/on-boarding customer support. Reviewers say compared to Smith.ai Live Chat, Helpware is: - More expensive Categories in common with Smith.ai Live Chat: [Managed Live Chat](https://www.g2.com/categories/managed-live-chat) **Compare:** [Smith.ai Live Chat vs Helpware](https://www.g2.com/compare/helpware-vs-smith-ai-live-chat) **Compare Helpware with other alternatives:** - [Helpware vs Chat Metrics | Managed Live Chat](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-helpware) - [Helpware vs Peak Support](https://www.g2.com/compare/helpware-vs-peak-support) - [Helpware vs Ruby Receptionists](https://www.g2.com/compare/helpware-vs-ruby-receptionists) - [Helpware vs Melu Managed Messaging](https://www.g2.com/compare/helpware-vs-melu-managed-messaging) - [Helpware vs Ngage Live Chat](https://www.g2.com/compare/helpware-vs-ngage-live-chat) - [Helpware vs AnswerConnect](https://www.g2.com/compare/answerconnect-vs-helpware) - [Helpware vs SureCall Experts](https://www.g2.com/compare/helpware-vs-surecall-experts) - [Helpware vs Teleperformance](https://www.g2.com/compare/helpware-vs-teleperformance) - [Helpware vs Connext](https://www.g2.com/compare/connext-vs-helpware) ### 7. [AnswerConnect](https://www.g2.com/products/answerconnect/reviews) By AnswerConnect **Average Rating:** 4.5/5 **Total Reviews:** 23 Voted the #1 Answering Service in 2025 by Forbes, AnswerConnect is a human-powered solution that helps you grow your business by ensuring you never miss a chance to connect with your customers. No bots. No AI. Just real people creating real connections that win customers and build loyalty. We answer calls, book appointments, qualify leads, and handle customer questions, 24/7 – so you’re always there when it matters most. With decades of experience, we act as an extension of your team, delivering friendly, reliable support every time the phone rings. And for every customer, every month, we plant a tree. Because growing your business should grow the planet, too. At AnswerConnect, we provide a comprehensive suite of live, human-powered services designed to help you stay connected with your customers, anytime, anywhere: • 24/7 Real People Call Answering Our service ensures your business never misses a call, day or night. Friendly, professional agents are always available to represent your brand and deliver excellent customer experiences. • After Hours Answering Stay connected even outside of business hours. We keep your lines open so your clients receive the support they need around the clock. • Custom Scripting Every conversation follows scripts tailored to your business, ensuring consistent, on-brand communication that reflects your values. • Lead Capture & Qualification Our agents are trained to capture and qualify leads in real time, helping you focus on high-value opportunities and grow your pipeline. • Appointment Scheduling Take the hassle out of calendar management. We book and manage appointments directly in your preferred system. • Live Chat Support Boost satisfaction and conversions with real-time website chat support that engages visitors when it matters most. • CRM Integrations We integrate directly with your CRM, ensuring all call data, leads, and appointments are accurately logged and seamlessly tracked. • Bilingual Services Reach a broader audience with support in both English and Spanish, making every customer feel heard and understood. Connect with AnswerConnect sales: ☎️ 800-700-8888 🌐 http://www.answerconnect.com 📧 sales@answerconnect.com Connect with AnswerConnect Franchise: ☎️ 800-584-0234 🌐 http://www.answerconnect.com/franchise 📧 franchisesales@answerconnect.com Reviewers say compared to Smith.ai Live Chat, AnswerConnect is: - More expensive Categories in common with Smith.ai Live Chat: [Managed Live Chat](https://www.g2.com/categories/managed-live-chat) **Compare:** [Smith.ai Live Chat vs AnswerConnect](https://www.g2.com/compare/answerconnect-vs-smith-ai-live-chat) **Compare AnswerConnect with other alternatives:** - [AnswerConnect vs Chat Metrics | Managed Live Chat](https://www.g2.com/compare/answerconnect-vs-chat-metrics-managed-live-chat) - [AnswerConnect vs Peak Support](https://www.g2.com/compare/answerconnect-vs-peak-support) - [AnswerConnect vs Ruby Receptionists](https://www.g2.com/compare/answerconnect-vs-ruby-receptionists) - [AnswerConnect vs Melu Managed Messaging](https://www.g2.com/compare/answerconnect-vs-melu-managed-messaging) - [AnswerConnect vs Ngage Live Chat](https://www.g2.com/compare/answerconnect-vs-ngage-live-chat) - [AnswerConnect vs Helpware](https://www.g2.com/compare/answerconnect-vs-helpware) - [AnswerConnect vs SureCall Experts](https://www.g2.com/compare/answerconnect-vs-surecall-experts) - [AnswerConnect vs Teleperformance](https://www.g2.com/compare/answerconnect-vs-teleperformance) - [AnswerConnect vs Connext](https://www.g2.com/compare/answerconnect-vs-connext) ### 8. [SureCall Experts](https://www.g2.com/products/surecall-experts/reviews) By Surecall Experts **Average Rating:** 4.6/5 **Total Reviews:** 27 SureCall offers a wide range of BPO services designed to provide you with exceptional customer support experience. Outsourcing your Business Processes to SureCall allows you to focus on your core competencies. Let SureCall handle your technical support, customer service, and back-office functions anytime via any channel 24/7/365 days per year. SureCall will customize the best Business Process Optimization solutions to meet your needs. As a leading global outsourcing provider, SureCall makes outsourcing processes easy and seamless. We work hard to understand and exceed your goals and optimize your business performance. Reviewers say compared to Smith.ai Live Chat, SureCall Experts is: - More expensive Categories in common with Smith.ai Live Chat: [Managed Live Chat](https://www.g2.com/categories/managed-live-chat) **Compare:** [Smith.ai Live Chat vs SureCall Experts](https://www.g2.com/compare/smith-ai-live-chat-vs-surecall-experts) **Compare SureCall Experts with other alternatives:** - [SureCall Experts vs Chat Metrics | Managed Live Chat](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-surecall-experts) - [SureCall Experts vs Peak Support](https://www.g2.com/compare/peak-support-vs-surecall-experts) - [SureCall Experts vs Ruby Receptionists](https://www.g2.com/compare/ruby-receptionists-vs-surecall-experts) - [SureCall Experts vs Melu Managed Messaging](https://www.g2.com/compare/melu-managed-messaging-vs-surecall-experts) - [SureCall Experts vs Ngage Live Chat](https://www.g2.com/compare/ngage-live-chat-vs-surecall-experts) - [SureCall Experts vs Helpware](https://www.g2.com/compare/helpware-vs-surecall-experts) - [SureCall Experts vs AnswerConnect](https://www.g2.com/compare/answerconnect-vs-surecall-experts) - [SureCall Experts vs Teleperformance](https://www.g2.com/compare/surecall-experts-vs-teleperformance) - [SureCall Experts vs Connext](https://www.g2.com/compare/connext-vs-surecall-experts) ### 9. [Teleperformance](https://www.g2.com/products/teleperformance/reviews) By Teleperformance **Average Rating:** 4.1/5 **Total Reviews:** 20 Teleperformance in Costa Rica currently has 1,400 employees and operations in six languages (Spanish, English, French, Italian, Portuguese, and German) on a 24X7 basis. We provide services to four continents. Reviewers say compared to Smith.ai Live Chat, Teleperformance is: - More expensive Categories in common with Smith.ai Live Chat: [Managed Live Chat](https://www.g2.com/categories/managed-live-chat) **Compare:** [Smith.ai Live Chat vs Teleperformance](https://www.g2.com/compare/smith-ai-live-chat-vs-teleperformance) **Compare Teleperformance with other alternatives:** - [Teleperformance vs Chat Metrics | Managed Live Chat](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-teleperformance) - [Teleperformance vs Peak Support](https://www.g2.com/compare/peak-support-vs-teleperformance) - [Teleperformance vs Ruby Receptionists](https://www.g2.com/compare/ruby-receptionists-vs-teleperformance) - [Teleperformance vs Melu Managed Messaging](https://www.g2.com/compare/melu-managed-messaging-vs-teleperformance) - [Teleperformance vs Ngage Live Chat](https://www.g2.com/compare/ngage-live-chat-vs-teleperformance) - [Teleperformance vs Helpware](https://www.g2.com/compare/helpware-vs-teleperformance) - [Teleperformance vs AnswerConnect](https://www.g2.com/compare/answerconnect-vs-teleperformance) - [Teleperformance vs SureCall Experts](https://www.g2.com/compare/surecall-experts-vs-teleperformance) - [Teleperformance vs Connext](https://www.g2.com/compare/connext-vs-teleperformance) ### 10. [Connext](https://www.g2.com/products/connext/reviews) By Connext Global Solutions **Average Rating:** 4.6/5 **Total Reviews:** 16 The new way for technology companies to outsource: back office, call center, IT, project management, and more. Reviewers say compared to Smith.ai Live Chat, Connext is: - More expensive Categories in common with Smith.ai Live Chat: [Managed Live Chat](https://www.g2.com/categories/managed-live-chat) **Compare:** [Smith.ai Live Chat vs Connext](https://www.g2.com/compare/connext-vs-smith-ai-live-chat) **Compare Connext with other alternatives:** - [Connext vs Chat Metrics | Managed Live Chat](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-connext) - [Connext vs Peak Support](https://www.g2.com/compare/connext-vs-peak-support) - [Connext vs Ruby Receptionists](https://www.g2.com/compare/connext-vs-ruby-receptionists) - [Connext vs Melu Managed Messaging](https://www.g2.com/compare/connext-vs-melu-managed-messaging) - [Connext vs Ngage Live Chat](https://www.g2.com/compare/connext-vs-ngage-live-chat) - [Connext vs Helpware](https://www.g2.com/compare/connext-vs-helpware) - [Connext vs AnswerConnect](https://www.g2.com/compare/answerconnect-vs-connext) - [Connext vs SureCall Experts](https://www.g2.com/compare/connext-vs-surecall-experts) - [Connext vs Teleperformance](https://www.g2.com/compare/connext-vs-teleperformance) ## Explore Articles - [Top tools for combining data from multiple sources](https://www.g2.com/discussions/what-are-the-top-tools-for-combining-data-from-multiple-sources) - [Top-rated affiliate marketing platforms](https://www.g2.com/discussions/top-rated-affiliate-marketing-platforms) - [Which is the best content analytics platform for marketers?](https://www.g2.com/discussions/which-is-the-best-content-analytics-platform-for-marketers) - [Top HR analytics platforms for diversity and inclusion tracking](https://www.g2.com/discussions/what-are-the-top-hr-analytics-platforms-for-diversity-and-inclusion-d-i-tracking) - [Top virtual data room provider with strong security features](https://www.g2.com/discussions/top-virtual-data-room-provider-with-strong-security-features) - [What is the best platform for tracking website performance metrics?](https://www.g2.com/discussions/what-is-the-best-platform-for-tracking-website-performance-metrics) ## Spotlight Categories - [ETL Tools](https://www.g2.com/categories/etl-tools) - [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence) - [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)